We recently switched our internet, phone, and cable service from my name to my boyfriend's name to save money with AT&T UVerse. Upon switching phone numbers on 03/31/2014, we immediately began getting bombarded by telemarketing calls from ADT Security. They have been phoning our home at least three to four times a day.
On four separate occasions, I picked up the phone and advised the sales rep that we are not interested in ADT's product; moreover, I advised the sales rep that we do not want to receive calls from them. Therefore, they should have placed our phone number their internal ""do-not-call list"". Worst of all, I had to tell them this verbally, over the phone, twice today. By the end of today, I placed our new number on the DNC registry, which I should have done a week ago (but I forgot about it). Unfortunately, we could still get calls for the next 31 days. Ugh.
I spent the afternoon doing a little research on the phone numbers they have been calling me from. If you type in the phone number in to ""Google Search,"" it should take you to several links that reflect customer complaints of the same nature. Because I know for a fact that the company is violating federal telemarketing laws, I spent about an hour writing up a complaint letter and filing it with the BBB of Boca Raton (their corporate office is located there), the Attorney General of Florida and Kansas, the FCC (Federal Communications Commission), and the FTC (Federal Trade Commission). If you are experiencing the same type of problems, I'd suggest that you write up your own complaints and file them. Use the following links to file reports:
Today is April 10 2014 , . I had set a appointment. Two weeks ago as a result of one of my security cameras not working . Whit the time between 2 pm and 5 pm for yesterday between two pm and 5 pm. I received a call at aprox 330 pm from adt service saying that the tech had a major problem on the earlier call and could they please reschedule For the next day today at the same time frame , though I knew it would be difficult, I agreed to reschedule. At about 230, I received a call from the tech saying he may be later but was ex route. I had a predetermined dentist appointment for around that time but I hurried the dentist and left with time to spare as my home is just a few minutes away from the dentist. When I got home the tech who's not here , no note was left saying he arrived no notice when he would be here. I called the customer service linere and of course was put ona 10 minute hold before some picked up I asked where the tech was and was told that he couldn't wait.
huh! I waited two weeks and an additional day I explained I need somewhere here today as I travel and must leave town again with the system being partially disabled and was told the customary ,"" IM sorry sir but.""line fop rom the three sentences that these people are allowed to say, when I insisted, they put me on hold for a scheduling person that had the same low end responce , ghetto could not help . I then asked for a management level person to talk to and was told that someone would call back ! Huh !
it has been two hours with no one calling following up or trying to resolve the problem in any way.
I discourage everyone from using ADT. Worst customer service I almost ever had with any company of their supposed stature.
ADT Security Reviews
We recently switched our internet, phone, and cable service from my name to my boyfriend's name to save money with AT&T UVerse. Upon switching phone numbers on 03/31/2014, we immediately began getting bombarded by telemarketing calls from ADT Security. They have been phoning our home at least three to four times a day.
On four separate occasions, I picked up the phone and advised the sales rep that we are not interested in ADT's product; moreover, I advised the sales rep that we do not want to receive calls from them. Therefore, they should have placed our phone number their internal ""do-not-call list"". Worst of all, I had to tell them this verbally, over the phone, twice today. By the end of today, I placed our new number on the DNC registry, which I should have done a week ago (but I forgot about it). Unfortunately, we could still get calls for the next 31 days. Ugh.
I spent the afternoon doing a little research on the phone numbers they have been calling me from. If you type in the phone number in to ""Google Search,"" it should take you to several links that reflect customer complaints of the same nature. Because I know for a fact that the company is violating federal telemarketing laws, I spent about an hour writing up a complaint letter and filing it with the BBB of Boca Raton (their corporate office is located there), the Attorney General of Florida and Kansas, the FCC (Federal Communications Commission), and the FTC (Federal Trade Commission). If you are experiencing the same type of problems, I'd suggest that you write up your own complaints and file them. Use the following links to file reports:
bbb.org/south-east-florida/accredited-business-directory/information-bureaus/boca-raton-fl
fcc.gov/
ftc.gov/
myfloridalegal.com/
The websites are fairly intuitive, so you should not have much of a problem locating how to file complaints.
Today is April 10 2014 , . I had set a appointment. Two weeks ago as a result of one of my security cameras not working . Whit the time between 2 pm and 5 pm for yesterday between two pm and 5 pm. I received a call at aprox 330 pm from adt service saying that the tech had a major problem on the earlier call and could they please reschedule For the next day today at the same time frame , though I knew it would be difficult, I agreed to reschedule. At about 230, I received a call from the tech saying he may be later but was ex route. I had a predetermined dentist appointment for around that time but I hurried the dentist and left with time to spare as my home is just a few minutes away from the dentist. When I got home the tech who's not here , no note was left saying he arrived no notice when he would be here. I called the customer service linere and of course was put ona 10 minute hold before some picked up I asked where the tech was and was told that he couldn't wait.
huh! I waited two weeks and an additional day I explained I need somewhere here today as I travel and must leave town again with the system being partially disabled and was told the customary ,"" IM sorry sir but.""line fop rom the three sentences that these people are allowed to say, when I insisted, they put me on hold for a scheduling person that had the same low end responce , ghetto could not help . I then asked for a management level person to talk to and was told that someone would call back ! Huh !
it has been two hours with no one calling following up or trying to resolve the problem in any way.
I discourage everyone from using ADT. Worst customer service I almost ever had with any company of their supposed stature.