AJrichie.com


Country United States
State Chile
City Kings
Address 3518 Flatlands Ave
Phone 16145564559
Website www.ajrichie.com

AJrichie.com Reviews

  • Nov 7, 2014

I ordered a Nikon D-7000, great price, and thought, wow, this must be too good to be true. I placed my order on Ocotober 6, it was not acknowledged until October 13. The sales departmenmt sends me an email confirming my order and trys to get me to purhase batteries. When I said "no", the sales rep practically hung up on me. They charged my credit card the appropriate amount and then I wait, and wait, and wait, and wait.... I specifically gave them a shipping address that was more secure than my home address because the camera was expensive and I didn't want it left on my doorstep. Two weeks later, I send them an email inquiring about the package, no response. I send another email a few days late, no response. Last week, I call and I'm put on hold so long I think they forgot there's someone on the other end. I call back and the guy says, "you gotta wait like everyone else". So I wait, and wait, and wait. Finally the rude guy comes back and says my package was shipped and on it's way and I should see shipping information on my package by October 31 and the package will arrive by Nov. 5. Yay!!! But no, Oct. 31 comes and there's no shipping information, then Nov. 5 comes and there's no package. It is now Nov. 6 and I called today to find out what's going on. The guy in customer service, I think it's same rude guy from before, same tone of rudeness, tells me my package was delivered on October 31. Well, you can imagine my surprise given I have no camera in my hand. I ask, "Oh, where did you deliver it?" and he responds with my home address. Now, you smart readers out there already know that I specifically told AJRICHIE.com to send my package to a different address, which I did clearly indicate on my purchase order. So, I ask rude guy why they sent my package to my home and who signed for it, because I sure as h*** didn't. He answers, "they left in on your doorstep and no one signed for it". I then reply, "you left a very expensive camera on my doorstep without a signature?" He says "yes" and I'm utterly flabbergasted by the stupidity. I did ask for a refund and I do hope they refund me because I will do much more than complain here. Good luck folks! Oh, and by the way, do not order from AJRICHIE.com. Their prices really are too good to be true.

  • Jun 18, 2014

THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN..DO NOT SPEND YOUR MONEY HERE!!!!!!!! ..... I found an ad for Olympus tough tg-2 camera for $209. I purchased it from AJrichie on may 10th. I then get email saying i need to confirm my purchase beforetransaction is complete. I call and I am told they are waiting on it from overseas. Plus did I know it doesn't come with a battery? I thought it was odd for an electronic device to not have a battery. I questioned it and the customer service guy was rube to me about questioning and said I could cancel my order.

I told them to just send it. I send three email over the next 5 weeks and call. The hours of operation are different on the website and different on the emails. I get ahold of someone and give them my order number on June 2nd or 3rd. I am told the shipment from overseas has been delayed but i should be getting the camera on June 11th. It is now June 17th and I call to see where the camera is. This is now 5 weeks since I purchased the camera. I am told they are a wholesaler and the product is back ordered from the vendor. Then I am asked " if I intended on purchasing the Malaysian version of the camera?" I say what's the difference? " they said they would be happy to sell me the american version which normally goes for $449 but they would sell it to me for $349."

I am now speaking to a supervisor named robert or ronald.I say "no I would like the camera I purchased at the price that was quoted to me. He then gets nasty to me and asks where else am I going to purchase the camera for that price?" I said," that is not the point. I ordered this camera at this price. It is olympus and it is made overseas regardless. There are no different versions. I say this is horrible customer service and I have been misled and I am going to rake them over in reviews of the company on the internet." He says" we are a wholesaler that supplies Ryder, overstock.com and B&H Photo video. It doesn't matter because he is going to get my money or anyone else some other way from another internet company.

"I bad mouth ajrichie, they will get paid by these other companies."nThis was a classic bait and switch and they still have my credit card number and info. I tried to go to my account that was set up but I no longer had access. Ronald quoted me this statement as proof that they were completely in their rights " This is only a confirmation of your internet order, it is not an Invoice, and does not constitute proof of sale, All Orders need to be Verified prior to being billed and shipped, and you will receive your final invoice with your order." THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN. DO NOT SPEND YOUR MONEY HERE. please do something about these people. they do not deserve to practice there business. #ajrichie.

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