I contracted All in One Pavers to install a patio in my back yard in September 2013. I agreed to a price and a scheduled installation date. After failing to appear for several scheduled start dates, I cancelled the contract due to non-performance.
I expected a full refund of my deposit. However, a 20 percent "restocking fee" was withheld. This "restocking fee" was never mentioned nor included in written contract.
I've persued this issue through my elected officials, local regulatory agencies, the Better Business Bureau, Angie's List and finally Small Claims Court. All in One Pavers, specifically VP Stephanie Cartagena, has arrogently ignored all my attempts to regain the illegally withheld funds.
No representative from All in One Pavers responded to the legal summons to appear in Small Claims Court. This was their opportunity to defend their decision to withhold my money. They failed to do so. It is obvious that they realized that they had no legal justification for their actions.
The court provided judgment in my favor, which included the so called "restocking fee", all losses and legal fees incurred. Further legal action is now necessary.
Based on my experience. I can not emphasize strongly enough to avoid using this arrogant contractor. Business ethics, common courtesy, laws and written contracts have no meaning to All in One Pavers.
All In One Pavers Reviews
I contracted All in One Pavers to install a patio in my back yard in September 2013. I agreed to a price and a scheduled installation date. After failing to appear for several scheduled start dates, I cancelled the contract due to non-performance.
I expected a full refund of my deposit. However, a 20 percent "restocking fee" was withheld. This "restocking fee" was never mentioned nor included in written contract.
I've persued this issue through my elected officials, local regulatory agencies, the Better Business Bureau, Angie's List and finally Small Claims Court. All in One Pavers, specifically VP Stephanie Cartagena, has arrogently ignored all my attempts to regain the illegally withheld funds.
No representative from All in One Pavers responded to the legal summons to appear in Small Claims Court. This was their opportunity to defend their decision to withhold my money. They failed to do so. It is obvious that they realized that they had no legal justification for their actions.
The court provided judgment in my favor, which included the so called "restocking fee", all losses and legal fees incurred. Further legal action is now necessary.
Based on my experience. I can not emphasize strongly enough to avoid using this arrogant contractor. Business ethics, common courtesy, laws and written contracts have no meaning to All in One Pavers.