American Express


Country United States
State New York
City New York
Address 200 Vesey Street
Phone 1-800-528-4800
Website https://www.americanexpress.com

American Express Reviews

  • May 29, 2015

I reported to Serve that someone made unauthorized charges on my card. so that started an investigation it was only five days later I was contacted and told that the charges was not in error and they where closing my account! So why am I being treated like a criminal? I was then told there was no further information that could be giving to me & I was no longer a customer of theres. It's no way they investigated the issue! Or why didn't they explain to me how and from what they based there decision on? I can't even go into more legal actions cause serve refuse to even give me a copy of my transactions. I believe the reason they closed my account is to cover up the fact this happen to me knowing those transactions should not of even went thru never spent over $50 at a time on that particular card! Now I am out of 2500 dollars I need a resolution! I am a single mom that has put her trust and the little money I had in serve remind yourself one of the biggest companies in the world. I am hurt I am unable to pay my bills someone help me pls.

  • Mar 23, 2015

As loyal customers of over eight years with American Express, my spouse and I write to complain on their disinterest in retaining us. I spoke with a customer service agent on 3/15/2015 about a balance payment I scheduled on that day to prevent the accrual of interest charges. The agent assured me that American Express will not charge interest since I had made a good-faith effort to pay the balance, and issued a confirmation number. However, the statement on 3/18/2015 showed an interest charge, and when I called customer service again on 3/22/2015, both the agent and the agent's supervisor insisted that they will not honor the prior agent's assurance. When I asked the supervisor to include a note that "...my continued business with American Express will depend on the company's willingness to accommodate requests by longstanding customers..." she instead explained the contract document to me.

I am hopeful that, as a company dedicated to retaining existing customers, they would (1) alert customer service to avoid a defensive communication style with customers; (2) allow the billing/customer service departments to waive interest charges in especial cases; and (3) ensure that customer service agents honor prior commitments. I also note, that in my nine years as a customer, this amounts to the first instance I accrued an interest charge.

  • Nov 19, 2014

I got a random call at work - they kept calling so I finally answered. Chris told me that I owe money to a federal credit union $473.99 but if I pay it today it will be $332.00. I told them to prove who they were and they didn't they man was very rude. I asked him not to call my job- I gave him my cell phone number and he did again my place of work...he said that I need to correct this today. So I promised I would call back after I got off work. So I did and spoke with a different guy named Joe- he told me I could set up something for next month $50 and I needed a credit card. I told him to prove who they were and he gave me the website address. It still doesn't prove anything. Their names aren't listed so- I called the Federal Credit Union they don't know what the heck I'm talking about. So I get another call from "Chris " he's mean, nasty, rude, and said they are doing a wage garnishment, they are going to speak to my boss, he needs a credit card number and payment this month end of story and he said the other guy Joe never said that and he hangs up...I just feel pissed, my rights were effected, he shouldn't be in customer service with that bad attitude he has - if that really is a business. I don't have a problem paying my bills- but don't come at me like that...it's very disrespectful

  • Jul 23, 2014

The customer service here is horrible. It's always hit or miss. Sometimes the people are great and sometimes they absolutely suck...makes the Comcast rep look like a kitten. I'm trying to teach my kid financial responsibility and how to be respectful on the phone when engaging reps. It's very difficult to do when my kid here's the rep be highly disrepectful while on the phone with us. Everyone has bad days but my goodness does the entire company have a bad day at the same time. I've called about four times in the past 6 months and 3/4 times the rep has been rude. I know these people have a hard job. I try not to make it anymore difficult than necessary by being calm, polite, and respectful even when they're in the wrong. Geez. I'm looking for another card to place his allowance on rather than have to go through the hassle of dealing with these folks.

  • Jul 16, 2014

I had been a happy Amex customer for some time. I knew that they have annual fees on most accounts there. I signed up to try them out, I used the card for thousands in purchases and always paid on time. I knew that 1 year of service with them was coming near. I didnt want to pay a $125 annual fee so I contact them through the toll free number on the back of their card. I got a operator there with a accent. I asked specifically if I would be charged a annual fee soon, this year or at all. The operator spoke with authority and told me "Sir you have no annual fees for this year, they have been waived". I knew my year free was coming to a end soon, so either he meant the time I already had along with the following month would count for the first year or that I dont have to worry about it for the year of 2013. So I asked them again if I would be charged the annual fee in any way, I said I remembered there being a fee attatched to the card. The operator again just said "You have no fees for this year sir". The operator was deceptive in their language for making it seem as if the year of 2013 would not bring a charge and also for not telling me I had a fee coming a month from then when they KNEW I was calling to see that. They just spoke circles around my question with deception, these crooks should be shutdown. They reel you in with the first year waived and when you are ready to cancel before the fee kicks in they try to word it like you dont have a fee coming.

  • Jun 25, 2014

American Express contacted me several months back and told me my card was compromised and I would have a new one in the mail the next day. Within a week they followed up with me to go through charges on my card and there were two from Dish Network on the same day for the same amount. American Express did what they were supposed to do according to the Merchant Agreement they have with all vendors. This is where things fell apart.

Dish did not respond to American Express according the terms in the Merchant Agreement. American Express rightfully reversed the charge after 60 days or so because DISH did not respond. DISH dropped my account even though they were the ones that double billed. American Express customer service says they did everything they could ...but they never contacted me. They never followed up when they said they would. They closed the case and never followed up. Called again to their frustrating computer routing call center only to be disconnected. Promises were never kept or maybe they out right lied that a supervisor would get involved and call back in 48 hours. Escalated to a "Manager". Another disappointment. Was I disconnected or a dropped call at the end? Who knows.

American Express used to be the gold standard for customer service. Their call center is one of the worst of the worst to deal with (this should make all your shareholders proud!) I used to be a Merchant and had to agree to their terms. They alays held our feet to the fire. IF you are DISH Network you don't have to respond to American Express. I take back what I said about your customer service, you are one step above DISH which does take the award for the worst customer service in the world. Not only does DISH rip you off but then they fraudulantly bill you back for cancellation charges. Do your homework on-line about DISH - I am not alone.

Don't get an American Express if you think they care about their customers because they don't and whatever you do don't subscribe to DISH unless you want to get ripped off.

  • May 2, 2014

I have had an american express card since 2002, but have stopped using it because the interest rates are not competitive. I did have a subscription to american express lost wallet protector service (marketed by american express). In March, it was autobilled to my card without notice and because I seldom use the card, I didn't check my statement ($39.99). The following month american express tacked on a $35.00 late fee and applied a penalty rate to my account. This seems gratuitous considering the amount of the charge and the fact it's another branch of american express initiating the charge. American Express refused to remove the charge, the late fee or the penalty rate.

Write a Review about American Express