This site has the wrong web address posted! Amy's Florist in Tuscaloosa, Al. website is www.amystheflorist.com
The web address posted is for the Amy's Florist in Irvine,Ca. Please don't confuse us with them. Our florist has amazing designers and we work hard to serve our customers. This florist has caused us so many headaches.
I am complaining about a company "Amy Florist" in Irvine, CA. My son is shipped overseas fighting in Afghanistan and called me asking me to order flowers for his wife for their 1st anniversary. Since he cannot be here he wanted to send her something special for this special day.
I searched on the internet for florists in Clarksville, TN since that is where his wife is living and one of the first florists that came up was Amy Florist - family owned. Right away I thought this would be a good florist to use since they advertised as family owned. Boy was I terribly wrong.
First of all the company is not located in Clarksville, TN it is located in Irvine, CA (so the website states). I placed the flower order on Friday, July 11th for delivery on Sunday, July 13th. Everything on the internet went through fine and my payment was deducted. Based on their site they are open on Sundays from 8:00 am to 3:00 pm, so I assumed there would be no problems with the order.
July 13th came and by noon the delivery was still not made. I tried calling the 800 number on the website, but no answer and the answering machine was full. I tried again many times but got the same response. No delivery was ever made and my son was truly devastated because he thought his wife would think he forgot about their anniversary.
Finally on Monday I reached customer service and the first thing they told me was they do not make delivery's on Sunday. I asked why the order would go through if the delivery could not be made, but she had no answer for me. I asked if the delivery was still going to me made or if they were going to refund my money. All she said was she could email billing and they would get back to me in a couple of days. I asked to speak to the owner since it was family owned and she stated she couldn't do that. Then she hung up the phone on me. I continued to call back and again and again she would hang up on me. I then went online and looked at the shipment status and it stated partially delivered. How can flowers be partially delivered?
This by far has been the worst customer service I have ever had to deal with. The are completely pathetic and have no sympathy for anything or anyone. And in the meantime my son is completely upset and can not do anything while in Afghanistan.
This company should not be able to remain in business!!!
I am writing this review in hopes of protecting my business. I also own a flower shop named Amy's Florist; we are located in Tuscaloosa, Al. We are in NO way affiliated with this Amys Florist in Irvine, Ca. However I receive complaints and very upset customers on a daily bases. Customers who think they have ordered online from us and actually was the other florist. They pop up in Tuscaloosa, Al search and state they are locally owned and serve Tuscaloosa. WELL THEY DON'T, AND ARE NOT LOCATED HERE!!! We take extremely good care of our customers and with all the bad reviews on this florist it has hurt our business tremendously! If you are sending flowers to Tuscaloosa, Al or the surrounding area Please make sure you are on the right website. Our site is www.amystheflorist.com or call us 205-345-2242 ,
This appears to be a scam site altogether. My aunt died and I tried to send condolence flowers. They were advertised at $49. I filled out everything, and then the final page after giving my VISA information said they were actually $70. Fine.
I tried the next day to confirm by their webpage that the flowers were delivered. No reply. I tried the day after by email to confirm. No reply. I phoned both listed phone numbers. The first says operators are busy, leave a message...mailbox full. The second cuts you off immediately. These are numbers to call to order flowers: and you cannot reach them? But you can reach them online to give your VISA information?? And it's impossible to tell without bothering the bereaved whether the flowers were actually delivered???
By the way, other sites indicate that their address is actually a PO box, not a store. So while I can only guess where the money for flower orders goes, I can say that it didn't help my aunt's family, and it didn't help me.
I am writing this review in hopes of protecting my business. I also own a flower shop named Amy's Florist; we are located in Tuscaloosa, Al. We are in NO way affiliated with this Amys Florist in Irvine, Ca. However I receive complaints and very upset customers on a daily bases. Customers who think they have ordered online from us and actually was the other florist. They pop up in Tuscaloosa, Al search and state they are locally owned and serve Tuscaloosa. WELL THEY DON'T, AND ARE NOT LOCATED HERE!!! We take extremely good care of our customers and with all the bad reviews on this florist it has hurt our business tremendously! If you are sending flowers to Tuscaloosa, Al or the surrounding area Please make sure you are on the right website. Our site is www.amystheflorist.com or call us 205-345-2242 ,
Amy's Florist Reviews
Wrong website
This site has the wrong web address posted! Amy's Florist in Tuscaloosa, Al. website is www.amystheflorist.com
The web address posted is for the Amy's Florist in Irvine,Ca. Please don't confuse us with them. Our florist has amazing designers and we work hard to serve our customers. This florist has caused us so many headaches.
Felisha Bull, Owner
Amy's Florist
Tuscaloosa, Al
I am complaining about a company "Amy Florist" in Irvine, CA. My son is shipped overseas fighting in Afghanistan and called me asking me to order flowers for his wife for their 1st anniversary. Since he cannot be here he wanted to send her something special for this special day.
I searched on the internet for florists in Clarksville, TN since that is where his wife is living and one of the first florists that came up was Amy Florist - family owned. Right away I thought this would be a good florist to use since they advertised as family owned. Boy was I terribly wrong.
First of all the company is not located in Clarksville, TN it is located in Irvine, CA (so the website states). I placed the flower order on Friday, July 11th for delivery on Sunday, July 13th. Everything on the internet went through fine and my payment was deducted. Based on their site they are open on Sundays from 8:00 am to 3:00 pm, so I assumed there would be no problems with the order.
July 13th came and by noon the delivery was still not made. I tried calling the 800 number on the website, but no answer and the answering machine was full. I tried again many times but got the same response. No delivery was ever made and my son was truly devastated because he thought his wife would think he forgot about their anniversary.
Finally on Monday I reached customer service and the first thing they told me was they do not make delivery's on Sunday. I asked why the order would go through if the delivery could not be made, but she had no answer for me. I asked if the delivery was still going to me made or if they were going to refund my money. All she said was she could email billing and they would get back to me in a couple of days. I asked to speak to the owner since it was family owned and she stated she couldn't do that. Then she hung up the phone on me. I continued to call back and again and again she would hang up on me. I then went online and looked at the shipment status and it stated partially delivered. How can flowers be partially delivered?
This by far has been the worst customer service I have ever had to deal with. The are completely pathetic and have no sympathy for anything or anyone. And in the meantime my son is completely upset and can not do anything while in Afghanistan.
This company should not be able to remain in business!!!
***PLEASE READ***
***PLEASE READ***
I am writing this review in hopes of protecting my business. I also own a flower shop named Amy's Florist; we are located in Tuscaloosa, Al. We are in NO way affiliated with this Amys Florist in Irvine, Ca. However I receive complaints and very upset customers on a daily bases. Customers who think they have ordered online from us and actually was the other florist. They pop up in Tuscaloosa, Al search and state they are locally owned and serve Tuscaloosa. WELL THEY DON'T, AND ARE NOT LOCATED HERE!!! We take extremely good care of our customers and with all the bad reviews on this florist it has hurt our business tremendously! If you are sending flowers to Tuscaloosa, Al or the surrounding area Please make sure you are on the right website. Our site is www.amystheflorist.com or call us 205-345-2242 ,
800-544-5076
Felisha Bull, Owner
Amy's Florist
Tuscaloosa, Al
This appears to be a scam site altogether. My aunt died and I tried to send condolence flowers. They were advertised at $49. I filled out everything, and then the final page after giving my VISA information said they were actually $70. Fine.
I tried the next day to confirm by their webpage that the flowers were delivered. No reply. I tried the day after by email to confirm. No reply. I phoned both listed phone numbers. The first says operators are busy, leave a message...mailbox full. The second cuts you off immediately. These are numbers to call to order flowers: and you cannot reach them? But you can reach them online to give your VISA information?? And it's impossible to tell without bothering the bereaved whether the flowers were actually delivered???
By the way, other sites indicate that their address is actually a PO box, not a store. So while I can only guess where the money for flower orders goes, I can say that it didn't help my aunt's family, and it didn't help me.
***PLEASE READ***
***PLEASE READ***
I am writing this review in hopes of protecting my business. I also own a flower shop named Amy's Florist; we are located in Tuscaloosa, Al. We are in NO way affiliated with this Amys Florist in Irvine, Ca. However I receive complaints and very upset customers on a daily bases. Customers who think they have ordered online from us and actually was the other florist. They pop up in Tuscaloosa, Al search and state they are locally owned and serve Tuscaloosa. WELL THEY DON'T, AND ARE NOT LOCATED HERE!!! We take extremely good care of our customers and with all the bad reviews on this florist it has hurt our business tremendously! If you are sending flowers to Tuscaloosa, Al or the surrounding area Please make sure you are on the right website. Our site is www.amystheflorist.com or call us 205-345-2242 ,
800-544-5076
Felisha Bull, Owner
Amy's Florist
Tuscaloosa, Al