Ashley Furniture


Country United States
State California
City Arcadia
Address One Ashley Way
Phone 608.323.3377
Website www.ashleyfurniture.com

Ashley Furniture Reviews

  • Jun 24, 2015

My husband and I moved our family to Springdale in September of 2014. We were starting from nothing so we went to Ashley's Furniture to get our house set up. We went into the store with a 630 credit score. We were not approved for the Ashley's store credit line. They then began telling us about the RAC program which has higher interest rates and monthly payments but will build our credit so when we are done with it we can get a credit line through Ashley's. After agreeing to do the RAC program, we chose 2 bedroom sets totaling 2700.00. The payments were an outrageous 275.00 a month including insurances and such. We then waited 2 weeks for the furniture to arrive. When it did, and after setting it all up, we realize that instead of the really nice and sturdy set up we had seen in store we now had these unbelievably cheap and raggedy bedroom suits! We decided to make the payments anyway just to help our credit. After 8 months of making payments we discussed with the people at the RAC program about early payoff so we can get out from under these expensive payments. They told us that all it takes is 3 months of payments to raise our credit score and since we never missed or made a late payment we were good to go. So I payed off the furniture in full and waited for it to report to my credit bureaus. A month later it cleared my credit...and we were appauled. My beginning score that I had been working so hard to raise and had gotten to a 630..was now a whopping 520!!! I was outraged!!! Thanks to their lies about boosting credit I am now in the red on my credit scores and have p.o.s furniture.

  • May 20, 2015

I purchased new coffee table and end tables set and a television console from the store and opted to pick them up at the warehouse. I had to borrow a truck for this and drive over 20 miles to get there and then I found out they were not assembled. So I received them unassembled in large boxes that I could not handle by myself and when I got them home and a neighbor helped me unload them only to find out they were ALL damaged to some degree. I phoned the store and they said " I might no be able to return them since I picked them up" NEWS TO ME!! ALSO NEWS TO ME THAT THEY WOULD BE PRE ASSEMBLED. I protested and was told a $99.00 charge to have these damaged items picked up or I could borrow a truck again and bring them back. OH JOY!! So again I repackeged all items and returned them to the warehouse and got a release form made after lots of argueing with the store manager so I could get a refund on the purchase. I was told to expect my money ( I paid with a check) within 7 to 10 days. It has been almost 30 days and no refund has come so I called the store again.

OH WHOOPS!!!!!! They forgot to process it so it will be done right away and I can wait 7 to 21 days now because

that's just the way things work. Oh by the way the reason they THINK ?? it wasn't processed was because I didn't call them and tell them I returned the stuff to their warehouse. I asked" So you would just take my word that I returned your stuff and you would just send me a check?" REALLY?

I hope you who are reading this never buy from these people and by the way since this happend I have heard other similar nightmare stories from othe people who tried to buy from them. And just be aware that if you buy something and anything goes wrong...IT WILL ALL BY YOUR FAULT NOT THEIRS!

I spoke to the store again today and the guy who signed the original refund paper says he never new anything about it but assured me I would get my money....SOME DAY!!

Stay tuned!

  • May 13, 2015

We had gone to Ashley Furniture Laguna Hills to get a mattress. The buying process was easy and we had a nice sales woman, the mattress was said to be in stock and we had delivery set up for two days later and was promised to be called for a delivery time frame the day later. The next day I hadn't received a call so I took it upon my self to call them; it was said that my delivery would be between 10-2 the following day. Delivery day came and 2 o'clock came around still no call and no delivery.

So once again I took it upon my self to contact them, I was then assured once again that my delivery was from 10-2; they said they were going to call the delivery men to get an eta. A hour passed and still no call! As history repeats it self I called them, at this point I cannot receive delivery because of other errands needing to be done, I have already sat at home half of the day. I asked to speak to a manager, she apologizes and says she will waive the delivery fee and my mattress will be delivered on Friday because it is not in stock. I was told by my sales woman that it was in stock thats why delivery would be so quick!

She then refunded my delivery and I would call if I wanted to cancel the mattress because I wasn't sure if I would get one any quicker. I had later found somewhere to get me a mattress asap so I called to get the refund for the mattress. When being told the amount that I was getting refunded I realized it was short, so I asked what was not included and they said the mattress protector was not being refunded. I told them I didn't want it because I didn't need it for something I didn't have, they then went on to tell me that all sales were final on that item. I called continuously for another 2 hours to get in touch with any manager and finally got a call back.

She went on to tell me that it cannot be refunded because I was the one who cancelled the mattress. This entire situation was not in my control so why was I being punished?! I then asked to speak to the store manager he then went on to blame Sealy for the mattress not being available today and he then also declined to refund me for the mattress protector. He made offer upon offer to still keep my money for the mattress (I want no ties to this store so why would I give them any one of my dollars) and refused over and over about taking the mattress protector back and said don't worry you will be able to use it one day. I will never step foot in this place again, it is wrong to punish a customer for your mistakes!

  • Feb 25, 2015

Purchased bedroom set furniture from Ashleys tulsa owned by mathis brothers.

The sales person and the Acceptance center person told lies to sell I bought furniture from ashleys store for $3000 + delivery and tax.

I was told by the RAC employee at store that taking RAC will improve my credit. The person said and i quote "I can keep making extra payments to reduce principal and pay off early without paying interest"

Big lie. the contract page is not clear and they said i will receive more details after i sign off in the mail. Didnt receive anything except the same page.

I called up in Dec mid and they said I still owed $500.

I kept on making extra payments and paid whole amount in 6 months.

Now when I call, the store says, I still owe $2500. Apparantly whatever i paid did not apply to principal.

They dont have the option or ability to tell me what my monthly payment was applied to. The person said he can giving in writing that he dosent know and cant tell me what portion of my payment was being applied to principal. Apparantly its a SECRET.

Only thing they tell me is to refer to a chart and that chart is what the first person explained said, that i could make early payments. So, now its ethically and morally wrong to charge me $5500.00 for a crappy furniture what originally was 3000. Interest or whatever u call it extra payment charged now: $2500 extra taken for now at 7 months of payment.

  • Nov 17, 2014

The following letter is being sent to Snchrony Financial, but explains the issue with Ashley in great detail.

To: Synchrony Financial November 16, 2014

P.O. Box 965035

Orlando, FL 32896

From: Daniel Cannon

Regarding: Ashley Furniture Home Store

Credit Acct # Ending In 3609

To Whom It May Concern,

In spite of my attempts to cancel the above referenced account, your organization, along with Ashley Furniture Homestores, are attempting to harass and extort monies from my family and I. I intend to pursue any legal means possible if this is not corrected immediately.

On Saturday, November 1st, my wife and I placed an order with Ashley for Furniture and related items (including tax) totaling $6321.46. At the time we were hesitant, and asked for copies of all related paperwork from Aaron at Ashley. I even asked for promissory paperwork, including signed cancellation policies. Both are attached.

On Sunday, November 2nd, my wife and I returned to the same location, and cancelled the entire order. In spite of their protests, we demanded something in writing, including a sign off from the store manager (part of the reason we chose to cancel was the very poor reports on the internet regarding Ashley Furniture….hence, our insistence on having everything in writing). The cancellation sign off is also attached. Signed sealed and entirely cancelled, right?

When we placed this order, we signed up for the 5-years same as cash through Synchrony bank. Because of Ashley Furniture’s reputation as a semi-fraudulent (at worst), or completely incompetent (at best) company, we called Synchrony Bank on Monday morning, November 3rd, to make SURE the account was clear, and we asked that it be CANCELLED immediately, if not entirely disregarded. We were assured it would be cancelled, and never charged a single penny.

On, or about, November 6th, a Federal Express delivery notification was left on our door. It did not state who the package was from. We signed it without regard to sender. It was delivered shortly thereafter. Our youngest son took it in our home and opened it. According to our son, It had NOTHING stating it was from Ashley Furniture. He thought it was from Haverty’s (who we DID end up placing a much smaller order with). Nevertheless, we deduced it was from Ashley, since we had not ordered the same from Haverty’s. We wrapped the rug back up for return.

In the next day or so, before I even had a chance to call Ashley, I received an Automated call from Ashley stating that “our furniture” (the entire $6321.46 load) was ready for delivery. I called the 800 number and advised them the order had been immediately cancelled, and that we would return the rug. They said the rug came from a third party, and would need to be returned to same. They would issue a return authorization.

For the last week, we have continued to receive harassing calls from Ashley Furniture. Up to 8 CALLS A DAY each (my wife and I) trying to deliver the entire load of furniture. We have tried calling both the local store, and the 800#. We have talked to Ricky, Tam and Terry at the store. All have assured us this issue would be taken care of. The calls have continued many times per day. Yesterday (November 15th), my wife called the store and became very vocal with the Store Manager here in Murfreesboro (Terry). He yelled at my wife and stated “he did all HE could do”. She hung up on him.

Today, Sunday November 16th, I received notification, via Creditkarma that a new account has been added to my credit report. Low and behold, it is Synchrony Bank/Ashley Furniture. After logging in, I realized that, not only was the account left opened, but I have now been charged $329.24 (note the attached web page printout).

Neither company has the right to work in collusion against my family’s best interests. I followed all of Ashley Furniture’s “rules” for cancellation (in spite of how intentionally they are set against the consumer). I called your financial institution IMMEDIATELY to make sure nothing was left opened. I consider this a failure on the part of Synchrony. All monies need to be CREDITED, AND THE CREDIT ACCOUNT CLOSED IMMEDIATELY. You, Synchrony Financial, have a responsibility TO THE CONSUMER. WE are the ones who use your services. WE are the ones who pay your fees. This is a conspiracy to commit extortion, and I intend to pursue it as such if nothing is done. I expect a response immediately.

It is up to Ashely Furniture to properly CANCEL orders and pick up improperly shipped items. You owe NOTHING to this incompetent organization. You owe ME, your CUSTOMER, a proper response and an apology. It is Sunday morning. I should be spending this time with my FAMILY. Instead, here I am considering legal options. Very sad indeed.

With Great Disgust,

Daniel Cannon

NOTE: I would like to attach all documents, but the Ripoffreportwebsite seems to be having a problem

  • Nov 15, 2014

When I frist walked in Ashley Furniture store in Fultondale, Alabama a young lady asked may I help you. I cannot remember her name. As I began to tell her what i was looking for, she gladly assisted me by showing me what they had, after that I began to discuss price of everything I told her I wanted, but I was getting it today that I would be back because I was waiting on my retirement money, she said ok I thank her for her assistance and bid her a nice day. She told me to see her when I come back to purchase the furniture and I sqid ok. Well when I went back I asked for her, the supervisor approached meand told me she no longer work there...I was in disbelief, it was only two days later. I told the supervisor I was looking forward to her helping me because of her sweet attitude.

I told the supervisor since she is not here that would go somewhere else.....he don't that because what price she quoted you that he could do better....so I said ok I will see. I told the supervisor the furniture I told her I wanted.....so the supervisor total up everything and came up with price of $2500.00 less $5000.00...so I purchased the furniture....then I ask the supervisor a question...I said the youg lady that was helping me at first...iasked her if any of the furniture I purchased would go on sale or if your company reduce the price frlm what I bought it for would yoour company (Ashley Furniture Fultondale Al) refund me the different....the sales lady that which the supervisor said is no longer there told me yes. About 4 months ago Ashley Furniture Fultondale, Al, had the same bed, dressers, sofas and kitchen dinnette set in the Birmingham Newspaper on sale at a reduce price. I called and they would not under what the young sales lady told me

  • Oct 25, 2014

Don't by any warranty from these ripoff artists. My leather couch & love seat began to peel. After contacting this worthless piece of $hit company and waiting 6 weeks to here how they where going to fix the problem, all I got was sorry but will offer you a store credit. 1/3 of what it cost me. No F****** thank you A** wipe furniture. I'll never make this mistake again. By the way, my warranty runs out 12/2014. Prorating from these A******* is worthless! DONT MAKE MY MISTAKE. DONT VISIT A**wipe furniture!

  • Sep 15, 2014

Ashley Furniture sold me a leather recliner that started peeling about 14 monthis after receipt. The "leather" was not actually leather, but was a micro thin layer of leather-like matrial over fabric. After a little over one year from delivery the thin cover material started peeling off leaving the bare fabric. After contacting the store they said that it was past the one year warranty, and the 5 year 'protection" plan that was purchased on it did not cover peeling. They refused to replace the item or repair it by replacing the 'fabric".

I should have looked at Ripoff Reports before buying from Ashley, because I see there are 343 ripoff eports ahead of me, many for the same problem of peeling "leather" furniture -- from all over the country. How can a ripoff store like Ashley Furniture stay in business with so many reports of defective furniture?

  • Sep 10, 2014

Ashley Furniture in Lubbock, Texas has an F rating with the Better Business Bureau and there is currently an alert for customers doing business with this company. I have had a dispute with this store since April over a purchase that I cancelled immediately when they would not refund a delivery charge on the day of the purchase when I then changed my mind and said I would just pick up to sofa. Since that time, I have contacted the store numerous times, filed a dispute with the credit card company, have filed a complaint with the Better Business Bureau, have sent a registered letter to the manager of the store, and have talked twice to their billing department. However, now five months later, I still have no refund nor a sofa.

The store is completely non-responsive and appears to be indifferent to any consumer complaints. In researching this issue, I have found repeated complaints against Ashley Furniture nationwide with many of the same patterns of being non-responsive to consumers, refusing to make good their advertising, and not standing behind their furniture. They seem to have a practice of getting customers to sign a lenghty contract that then in effect protects them and allows their bad and unethical business practices while giving consumers little or no recourse. Yet the company and the owners of this local store then present the business as being comuniity oriented and like to advertise their customer satisfaction, which really is largely untrue.

It would be a great service to all consumers for this business in general and this store in particular to have to be held accountable for their unethical and unresponsive patterns of doing business.

  • Sep 2, 2014

We live in a small rural west texas town, so when we needed a new entertainment center we went to the San Antonio area to shop. We bought one at Ashley furniture in Live Oak and we were promised that it was solid wood. Because we live 3 hours away they couldn't deliver the piece. So we drove to New Bruanfels to pick up the furniture from the warehouse a week later.

It was all packed up in a box so we didn't open it until we got it home, in order to protect it on the trip home. When we did open it, the furniture had a broken piece and the front panel was damaged. In addition, it wasn't solid wood as promised. Ashley would not give us our money back, but did agree to do an even exchange. So the next week we packed it back up and took it back to the warehouse (3 hours away).

We got home with the second peice, we opened the extensive packaging only to discover the hinges were bent so badly that the side panel would not open.

When we called the customer service number they agreed to deliver us a new piece, but we would have to pay $59 delivery fee. They also stated the we should have completely unpacked the box in the parking lot before we left (which of course would then put the pieces at risk for damage on the trip home, if it had been in good shape).

The damaged furniture was not our fault, rather it was Ashely's. We assumed (wrongly obviously) that Ashley furniture made quality furniture. We already spent hours on the road and over $100 dollars in gas, and now they want us to pay to make the situration right. I would think that a company of this size could afford a $59 delivery fee to correct this problem.

If this is how Ashley Furniture believes they should treat their customers I strongly encourage you to Stay Away!! They are obviously more concerned with money than making quality furniture and providing customer satisfaction, not to mention customer service!! We will never go back!

  • Aug 30, 2014

Beware of Ashely Furniture. - Our salesman mis-measured the couch and told us it was a wall hugger. He was off by more than 3 feet and it cannot sit against the wall. When it was delivered we told them it was unacceptable and the delivery man said all "I do is deliver it". We call customer service and they say NO EXCHANGE OR REFUND unless we refused it from the delivery guy.....Total Scam!! Beware consumers.

We are now left with a couch that does not fit in our home and blocks our door. Completely unacceptable.

  • Aug 22, 2014

Was led to believe the furniture was leather when we purchased it. Sofa, loveseat and recliner. We purchased living room, two bedrooms and kitchen from these people. The furniture is in our home in Texas where we only spend three months of the winter there.

Last winter when we got there, we noticed the sofa peeling. The more we sat on it, the more it peeled All they would say is it is out of warrenty. We went to the store they said we should have known it wasn't real leather by the price. They finally agreed to recover it if we paid $178. which would be half. We agreed and they scheduled a time. The craftsman came and said it would take longer and we had to reschedule. Second time, he had an emergency and couldn't come. Rescheduled again and he didn't show. Called Ashley and they called the company that was to upholster and they didn't have any record of it.

Now they say we have to pay more money before they can schedule again. All this has taken 8 months of dealing with them.

Pretty bad that a mega million dollar company can't stand behind their product.

  • Jul 23, 2014

We purchased our couch from Ashley Furniture last year - got delivered in May of 2013. Since the furniture has been in our house we have had it repaired or parts replace 6 times, I have called the customer service number and all they have said is there is nothing we can do you own the couch now. The time limit to have it replaced or money back is 48hours, how can you determain that it is bad in 48hours?

We are going to be emailing the local news station to indicate to them of the situation as well, how bad is a manufacture if they won't stand behind the product that they sell and even forward you onto someone higher or a person who can work out the situation to get this fixed.

Each time we have had this couch repaired/replaced parts they are always the same things that keep breaking/wearing down, it is time to get our money back. When we walked into the show room the sales man was told that we need a couch that is durable and will last, after the payment went through and they delivered the couch they called and asked for more money and when it was delivered part of it was missing/wrong. At this point we told the sales man that we weren't going to pay anymore money as that is not our fault that the sales man can't do his job, it took them 1 month to get us the proper parts delivered and the correct sides.

No one should have to purchase extended warranty and need to use it as well as the regular warranty 6 times with in the 1st year, understand it is for a just in case not a permanent solution. We would like to take the couch back and get our money back due to the situation - no one likes to come home to sit on a couch or entertain if they don't have comfertable furniture to do it on.

Thanks

  • Jul 5, 2014

I paid $2200.00 for, what I thought was, a beautiful living room group. it included a reclining sofa, matching loveseat, and matching chair with ottoman. I brought it home and it looked great! one month later, one of the recliners had begun to sag, and the arms of both the chair and loveseat had started making "crunching" noises. I contacted Ogdens, which is where I bought it from and was given the run-a-round. I contacted Ashley and was passed off back to Ogdens. after much complaining, ogdens finally agreed to come get my 30 day old furniture for repairs.

they told me they couldn't exchange my set for another because, and I quote, they would "lose any money they made on the sale". my furniture has been in "repairs" for a week now and I was told it would be a "few more days" due to circumstances with their upholstery person. I feel I was ripped off! now, because we have no other choice but to use the part of my sofa they left, it too has started to sag. I don't trust Ashley's claim to a "lifetime guarantee" unless their definition of "lifetime" is 60 days. very, very upset...and left feeling screwed out of $2200.00!

  • May 7, 2014

Ashley Furniture - Horrible company, unethical, scam artist, cheap furniture, unprofessional, unreliable, take no responsibility. Can't use enough pronouns to describe this wicked company.

Mechanical part broke in recliner sofa after a few months.

No new sofa replacement only a replacement part. Then sent wrong part. Waited for new part. This has taken over a month to complete. We had to call them to pick up wrong/old part -- still waiting. Sofa still not functioning correctly.

Received a ""computerized"" letter as a reply to my letter. .. Not their fault - have to contact company purchased from (HH Gregg). That's another report - soon coming.

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