Ashley Furniture Homestore


Country United States
State Bangladesh
City Brandon
Address 2615 Vildibill Dr
Phone (800) 477-0097
Website http://www.ashleyfurniturehomestore.com/

Ashley Furniture Homestore Reviews

  • Feb 7, 2015

A little over a year ago, my parents purchased a leather sofa, love seat, and recliner from then salesman "George" (he has since been promoted to store manager). The reason they decided to purchase the furniture was because George went on and on about this amazing extended warranty the "Premier Combination Furniture Protection Plan" and how they would repair or replace the furniture - NO QUESTIONS ASKED. Fast forward to now... my parents have tried to get their furniture repaired after is basically fell apart and unraveled along the seams. Ashley claims it is a "manufacturer issue" - which is apparently what they tell every customer who tries to use this furniture warranty plan. This warranty is a scheme - and "George" refuses to return their phone calls. This practice is certainly not ethical, if not completely illegal. All we want is for them to make good on the warranty we purchased.

  • Aug 5, 2014

Company delivered torn, scratched and damaged furniture and attempted to pass it off as new due to the price tag of $4800.00. Holes in the furniture were filled with a resin, tears were colored in with a marker, seams were coming apart. When I refused the furniture and demanded to cancel the order, they wanted to charge me in excess of $500.00 to cancel. I had file a complaint with the attorney general's office due to the company refusing to address my complaint, Finally I received a call from a wannabe manager named Ashley, she said she determines how my complaint will be handled. Initially she refused to refund the purchase price and wanted to charge me a restock fee for garbage delivered to my home.

  • Apr 17, 2014

One star for the manager Georgia. I was so unimpressed with her customer service i almost walked out. I had been in a week prior to check out a bed frame. The sales guy (who i must say was awesome) gave me a great deal on a bed frame ($680) which his manager Georgia approved. I came back a week later to then buy the ned frame. Georgia got very snappy with my sales guy in front of me and i felt pretty bad. Apparently she went back on her price that she approved the week before and now raised my bed frame to $700. Yes it was only $20 difference but i also went several hundred dollars over my budget (i was looking at ikea stuff honestly). Because i had the mattress already and was on a tine crunch i agreed to the new price instead of walking out. I proceeded to check out and in the middle of my transaction Georgia approaches my sales man to tell him to hurry up because he was about to have a customer walk away. Im sorry but he was in the middle of MY transaction! I wish i had the guts to tell her how rude that was and that IM his customer and her responsibility as a manager is to help his customers until my order was done, but alas i did not and i regret that.

Now that ive finished ranting i must say that John deserved 5 stars for his work. He listened to me and my needs, he understood my budget, and he did everything he could to help me get a deal. He was very warm and welcoming and personable but was never pushy. I was quite impressed with him and very happy with the bed frame he recommended for me.

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