On Jan 10, 2015, I went into Atlanta Luxury Motors (ALM) after seeing a good deal on a BMW X3. I was encountered by a salesman named Sunny and I told him what car I wanted to see. He took me to the car and interestingly enough, there was a "Sold" sign in the window. He said it had a name of someone who no longer worked there so he didn't think it was sold but he would go check and get the keys. He came back with the keys and confirmed it wasn't sold. He said I should drive it but he wanted to pull it out of the spot and then I can get in. When I got in, I noticed the TPM (Tire Pressure Monitoring) light was on. I told him about it and he said they just needed to "reset" it.....no problem.
I was interested and after reaching an agreement, I said lets do it. During the conversation with the Finance Manager, my salesman came in and asked me to sign something saying that everything was fine with the car. I brought up the TPM light and he said, in front of the Finance Manager, don't worry, we just have to reset it and we can do in on Friday, when I was having my LoJack installed. I signed. That night, when I started the car, it said it had a TPM "Malfunction", and the service was past due. I alerted Sunny and he said they would reset both things on Friday.
On Friday, I brought it in and again I reminded the Sales Manager about the TPM light and the "service past due" aler. He said they would take care of it. He came to me a couple of hours later saying they were finished. When I got into the car, both alerts were still there.... I told the Sales Manager and he said he thinks they had to order a part for the TPM....and that he would call and let me know when it came in. Someone came out and fixed the "service past due" alert. I asked questions and it didn't seem like I was getting a straight answer so I wanted to talk to the Service Manager myself. When I spoke to him, he said they couldn't "diagnose" the TPM problem so I needed to take it to BMW. I was shocked and confused because no one had told me that! So it was clear that I was paying to fix a problem that they could never fix in the first place! I believe they were aware of it being a major problem they refused to pay to get fixed and I was misled into believing it just needed to be reset.
I was not happy and left the office. I saw my salesman on the way out and he stopped me and asked me how things went. I told him about the problem and then I asked him about their policy, if any, of returning the car if I wasn't happy. He asked me to come back in. He went to speak to someone... This "gentleman", whom I've never spoken to before, came out with a smile (now I know it was a smirk) on his face and said, "Ms. Singleton. There is no law in Georgia that says you can return a car. You own it! Now you can leave!!" And then he walked away. I was stunned.... I didn't know what to say or how to react because I have never been spoken to, or spoken down to, in such a matter. I got up and left. I cried when I got to the car.... I was not making a scene, causing a disturbance, not loud or anything so. I'm a black 39 year old professional woman. I'm not sure which one of these things made him feel he could talk to me that way.
I called my salesman back to ask him who the person was who had said that to me and he said it was the General Manager, Cade Ekes!! No wonder why there is shady practices! It starts with the leader!! How can he hold anyone else to a higher standard when he himself doesn't know how to give good customer service!
I went to BMW and found out that the TPM computer needed to be replaced....it is $564.
I called Atlanta Luxury Motors at the Union City location and talked to a sales rep and he confirmed the price and Carfax was correct. After driving an hour and a half to my parents, I called again to make sure everything was still correct and the car was still on the lot. I was told it was. I drove down there with my dad who took the time out of his day to look at it with me. After looking at the car by ourselves and waiting over an hour to see the sales rep, we finally met with him and test drove the car.
I liked the car and we went inside to the discuss price. I asked to see the Carfax and everything matched up. I filled out the paperwork to get financing and he took it to management. After about 30 minutes the sales rep was informed that the price of the car was no longer $9999 and was now $11999. I was shocked; he said management said the car was selling for $12000 at auction so they would not honor the price.
After arriving home I called and got the phone number for the manager. After talking to him he said that it was a misprint even though the price of $9999 was listed several times on the craigslist ad and I called down there to make sure the price was right. He proceeded to tell me it was a misprint which is a lie it wasn't an error it was a blatant price change. The definition of misprint is as follows, "a mistake (such as a spelling error) in something printed" this was not an error. The manager’s name was Mr. Hicks. He proceeded to say that the ad states they aren't responsible for a misprint.
Here is what the ad states, "These are the standard features and specifications for this vehicle. Actual features may vary. Please see the details for this vehicle above. We do our best to list all the correct information, however we will not be bound by or responsible for any error or misprint in our advertisement. It is the customer's sole responsibility to verify the accuracy of the prices with the dealer as well as the existence and condition of any equipment listed. We may or may not have all the keys, owner's manuals, and floor mats, but we will be happy to obtain extra ones for you at our cost. Pricing subject to change without notice." However this wasn't an error or a misprint. And like their disclaimer states I did call and “verify the accuracy of the price with the dealer.”
Mr. Hicks lied about the price and decided not to honor his word. I believe this is called bait and switch you decide.
My husband and I went on Auto Trader in search of a new vehicle. We found the car we bought from ALM and really liked the car. We drove from South Carolina to Georgia to look at the car because the description of the car was great and the car fax they posted showed a clean car fax report. Unfortunate for us the day we were able to go was a very cloudy and rainy day. After getting the car home and doing a complete look at the car we realized that the front bumper was not the same color as the car. Also after taking it to our local Infiniti dealership for service they pointed out there were several runs in the paint on the back of the trunk of the car and there is also one in the front bumper. We paid the price for the car that you would expect to pay for one with no runs and the car being the same color all over. I have called and left a message for someone to please give me a call so I could speak to htm bout this and no one has returned my call. Also we had to replace part of the muffler system on the car because it had a hole in it and when the salesman was questioned about the sound he said that it was normal for an Infiniti of that model. Beware of the car fax that is posted on there descriptions on their cars. I would not buy from them again if I had to without taking aspecialist with me to check out the intire car first. Also still have not received the registration on the car and the temp tag ran out a week ago. They did not send paperwork off until I called asking questions about the paperwork
Atlanta Luxury Motors Reviews
On Jan 10, 2015, I went into Atlanta Luxury Motors (ALM) after seeing a good deal on a BMW X3. I was encountered by a salesman named Sunny and I told him what car I wanted to see. He took me to the car and interestingly enough, there was a "Sold" sign in the window. He said it had a name of someone who no longer worked there so he didn't think it was sold but he would go check and get the keys. He came back with the keys and confirmed it wasn't sold. He said I should drive it but he wanted to pull it out of the spot and then I can get in. When I got in, I noticed the TPM (Tire Pressure Monitoring) light was on. I told him about it and he said they just needed to "reset" it.....no problem.
I was interested and after reaching an agreement, I said lets do it. During the conversation with the Finance Manager, my salesman came in and asked me to sign something saying that everything was fine with the car. I brought up the TPM light and he said, in front of the Finance Manager, don't worry, we just have to reset it and we can do in on Friday, when I was having my LoJack installed. I signed. That night, when I started the car, it said it had a TPM "Malfunction", and the service was past due. I alerted Sunny and he said they would reset both things on Friday.
On Friday, I brought it in and again I reminded the Sales Manager about the TPM light and the "service past due" aler. He said they would take care of it. He came to me a couple of hours later saying they were finished. When I got into the car, both alerts were still there.... I told the Sales Manager and he said he thinks they had to order a part for the TPM....and that he would call and let me know when it came in. Someone came out and fixed the "service past due" alert. I asked questions and it didn't seem like I was getting a straight answer so I wanted to talk to the Service Manager myself. When I spoke to him, he said they couldn't "diagnose" the TPM problem so I needed to take it to BMW. I was shocked and confused because no one had told me that! So it was clear that I was paying to fix a problem that they could never fix in the first place! I believe they were aware of it being a major problem they refused to pay to get fixed and I was misled into believing it just needed to be reset.
I was not happy and left the office. I saw my salesman on the way out and he stopped me and asked me how things went. I told him about the problem and then I asked him about their policy, if any, of returning the car if I wasn't happy. He asked me to come back in. He went to speak to someone... This "gentleman", whom I've never spoken to before, came out with a smile (now I know it was a smirk) on his face and said, "Ms. Singleton. There is no law in Georgia that says you can return a car. You own it! Now you can leave!!" And then he walked away. I was stunned.... I didn't know what to say or how to react because I have never been spoken to, or spoken down to, in such a matter. I got up and left. I cried when I got to the car.... I was not making a scene, causing a disturbance, not loud or anything so. I'm a black 39 year old professional woman. I'm not sure which one of these things made him feel he could talk to me that way.
I called my salesman back to ask him who the person was who had said that to me and he said it was the General Manager, Cade Ekes!! No wonder why there is shady practices! It starts with the leader!! How can he hold anyone else to a higher standard when he himself doesn't know how to give good customer service!
I went to BMW and found out that the TPM computer needed to be replaced....it is $564.
I called Atlanta Luxury Motors at the Union City location and talked to a sales rep and he confirmed the price and Carfax was correct. After driving an hour and a half to my parents, I called again to make sure everything was still correct and the car was still on the lot. I was told it was. I drove down there with my dad who took the time out of his day to look at it with me. After looking at the car by ourselves and waiting over an hour to see the sales rep, we finally met with him and test drove the car.
I liked the car and we went inside to the discuss price. I asked to see the Carfax and everything matched up. I filled out the paperwork to get financing and he took it to management. After about 30 minutes the sales rep was informed that the price of the car was no longer $9999 and was now $11999. I was shocked; he said management said the car was selling for $12000 at auction so they would not honor the price.
After arriving home I called and got the phone number for the manager. After talking to him he said that it was a misprint even though the price of $9999 was listed several times on the craigslist ad and I called down there to make sure the price was right. He proceeded to tell me it was a misprint which is a lie it wasn't an error it was a blatant price change. The definition of misprint is as follows, "a mistake (such as a spelling error) in something printed" this was not an error. The manager’s name was Mr. Hicks. He proceeded to say that the ad states they aren't responsible for a misprint.
Here is what the ad states, "These are the standard features and specifications for this vehicle. Actual features may vary. Please see the details for this vehicle above. We do our best to list all the correct information, however we will not be bound by or responsible for any error or misprint in our advertisement. It is the customer's sole responsibility to verify the accuracy of the prices with the dealer as well as the existence and condition of any equipment listed. We may or may not have all the keys, owner's manuals, and floor mats, but we will be happy to obtain extra ones for you at our cost. Pricing subject to change without notice." However this wasn't an error or a misprint. And like their disclaimer states I did call and “verify the accuracy of the price with the dealer.”
Mr. Hicks lied about the price and decided not to honor his word. I believe this is called bait and switch you decide.
My husband and I went on Auto Trader in search of a new vehicle. We found the car we bought from ALM and really liked the car. We drove from South Carolina to Georgia to look at the car because the description of the car was great and the car fax they posted showed a clean car fax report. Unfortunate for us the day we were able to go was a very cloudy and rainy day. After getting the car home and doing a complete look at the car we realized that the front bumper was not the same color as the car. Also after taking it to our local Infiniti dealership for service they pointed out there were several runs in the paint on the back of the trunk of the car and there is also one in the front bumper. We paid the price for the car that you would expect to pay for one with no runs and the car being the same color all over. I have called and left a message for someone to please give me a call so I could speak to htm bout this and no one has returned my call. Also we had to replace part of the muffler system on the car because it had a hole in it and when the salesman was questioned about the sound he said that it was normal for an Infiniti of that model. Beware of the car fax that is posted on there descriptions on their cars. I would not buy from them again if I had to without taking aspecialist with me to check out the intire car first. Also still have not received the registration on the car and the temp tag ran out a week ago. They did not send paperwork off until I called asking questions about the paperwork