On June 28, 2014 I rented a car from Budget (Orlando Airport location) Around 6:30 PM)- as I was driving on Hwy 528 (not more than 55 MPH) on my way from Orlando to Cocoa Beach, and a bird flew out of a marshy area next to the highway and slammed into the driver’s side headlight. There was no way for me to avoid the collision- the bird came at high speed and quite low- all I saw was a grey blur on the road and heard a thud. On reaching the destination I inspected the damage- and quite surprised to see the headlight lens on the driver’s side was cracked. But the light itself is still functional. Subsequently I immediately returned the same vehicle to aforementioned location, showed the person in charge the damage and voluntarily went inside the Terminal on June 29 early morning hours (after 1 AM I believe)- and asked to fill out the incident report. (I found a person after much searching in the parking garage- who was pretty lackadaisical if I had to really report the incident at all- but I made it a point to go inside and fill out the necessary paperwork). For repairing a cracked headlight lens that should not cost more than $200 - they sent me a damage claim bill for $1122 (including loss of service and other completely bogus charges). I didn't have time to argue- just went ahead and passed their bill to my insurance carrier (Encompass Insurance)- who were very responsive and immediately agreed to pay all but my $250 deductible- which I promptly mailed out and provided Budget Fasttrack a copy of the mailed check as well as USPS tracking no. Then for next several weeks they keep harangue me (people from Budget Fasttrack unit- a Mike Mohunta Unit Manager Avis Budget Group, Kristine Brooke Claims Examiner Avis Budget Group, Collection agency called CyberSource.com)- claiming I never sent payment, check is lost, check was never received...and so on. But they refuse to the due diligence on the missing piece of mail, which I repeatedly provide USPS tracking no, and contacting USPS they strongly claimed that yes, it was received by Budget (their subcontractor named Mercury)- but Budget Fasttrack keeps on denying and will not follow up. Finally on 9/17 I give in to their collection agency and provide them a credit card no. to get them off my back to charge my portion to that credit card. Only to find on 9/16 they cash the original check that I have provided- (which they kept repeatedly lying an denying receipt of it- my bank advised me that same check has cleared on 9/16.) In effect I double paid my charges. So, it's a very nice scam or height of inefficiency by these people at Budget Fast Track. Just to put things in perspective- (fool.com/quote/nasdaq/avis-budget-group-inc/car/insider-transactions) in August of this year, their CEO Donald Nelson earns a nice change of $1.5M from selling shares. Now, I'm not a millionaire, and have to work hard for my money- so I don't appreciate getting scammed to increase bottom line for Mr. Nelson. But I'm sure a great man like Mr. Nelson would utilize that $1.5 Million to provide some ethics and operations efficiency training to Budget Fasttrack - wouldn't you agree that is sorely needed??
I am a current rental sales agent (RSA) trainee. I have no complaints about their sales techniques. I DO have a huge problem with their training. We were given a binder with a daily description of exactly what we will be doing for training. After the phase that conducts telephone conference calls on using their script, and after the phase of learning their 1970's computer reservation system during a 2-day period........
I was to receive counter sales training. This was supposed to be conducted by a mentor (50%) and an operations manager (50%). After several weeks, I have yet to receive ONE single day of training by an operations manager.
When the other agents were supposed to train me, the always walk away to tend to another customer, or to joke around with somebody. By the time I call them over, my screen is frozen by the mistakes I made. I am told I have to start over. They did not know what caused the problem because they were not watching, as they were supposed to - according to the training manual.
The operations managers are useless for training. Half the time, they are eating, hiding out, or just clowning around. Even when I am falling on my face trying to handle a customer, they never bother to come over to see how things are going.
I am lacking enough training on the counter, and simply thrown into the flames. It is humiliating, and also does not serve the customers well. Often I make data entry mistakes that require retyping the entire reservation over again - sometimes 3 times.
On the occassion I get verbal instructions, they can be different from what another manager or agent has instructed. This has led to more errors.
I simply cannot fathom how pathetic these managers are. They are not being monitored by the district manager closely enough. They turnover ops managers frequently, so I assume it is only a stepping stone to them, and it seems they could care less about whether I am experiencing a slow learning curve.
I strongly believe Avis Budget is a great company to work for, and the people are extrememly friendly. However, when it comes to training at my location, it is a big failure. After 90 days, I am to be evaluated. I can't wait to see what happens, and whether I will be thrown under the bus, as "someone that can't cut it".
If I complain, I might be singled out for punishment. How can one complain about ALL of the ops managers without reprecusion? All I can do is make notes. Due to my frustration, I chose to also make a post here. I guess if I get to the breaking point, I will write an e-mail to the Regional Manager, and resign.
Avis Budget Group Reviews
On June 28, 2014 I rented a car from Budget (Orlando Airport location) Around 6:30 PM)- as I was driving on Hwy 528 (not more than 55 MPH) on my way from Orlando to Cocoa Beach, and a bird flew out of a marshy area next to the highway and slammed into the driver’s side headlight. There was no way for me to avoid the collision- the bird came at high speed and quite low- all I saw was a grey blur on the road and heard a thud. On reaching the destination I inspected the damage- and quite surprised to see the headlight lens on the driver’s side was cracked. But the light itself is still functional. Subsequently I immediately returned the same vehicle to aforementioned location, showed the person in charge the damage and voluntarily went inside the Terminal on June 29 early morning hours (after 1 AM I believe)- and asked to fill out the incident report. (I found a person after much searching in the parking garage- who was pretty lackadaisical if I had to really report the incident at all- but I made it a point to go inside and fill out the necessary paperwork). For repairing a cracked headlight lens that should not cost more than $200 - they sent me a damage claim bill for $1122 (including loss of service and other completely bogus charges). I didn't have time to argue- just went ahead and passed their bill to my insurance carrier (Encompass Insurance)- who were very responsive and immediately agreed to pay all but my $250 deductible- which I promptly mailed out and provided Budget Fasttrack a copy of the mailed check as well as USPS tracking no. Then for next several weeks they keep harangue me (people from Budget Fasttrack unit- a Mike Mohunta Unit Manager Avis Budget Group, Kristine Brooke Claims Examiner Avis Budget Group, Collection agency called CyberSource.com)- claiming I never sent payment, check is lost, check was never received...and so on. But they refuse to the due diligence on the missing piece of mail, which I repeatedly provide USPS tracking no, and contacting USPS they strongly claimed that yes, it was received by Budget (their subcontractor named Mercury)- but Budget Fasttrack keeps on denying and will not follow up. Finally on 9/17 I give in to their collection agency and provide them a credit card no. to get them off my back to charge my portion to that credit card. Only to find on 9/16 they cash the original check that I have provided- (which they kept repeatedly lying an denying receipt of it- my bank advised me that same check has cleared on 9/16.) In effect I double paid my charges. So, it's a very nice scam or height of inefficiency by these people at Budget Fast Track. Just to put things in perspective- (fool.com/quote/nasdaq/avis-budget-group-inc/car/insider-transactions) in August of this year, their CEO Donald Nelson earns a nice change of $1.5M from selling shares. Now, I'm not a millionaire, and have to work hard for my money- so I don't appreciate getting scammed to increase bottom line for Mr. Nelson. But I'm sure a great man like Mr. Nelson would utilize that $1.5 Million to provide some ethics and operations efficiency training to Budget Fasttrack - wouldn't you agree that is sorely needed??
I am a current rental sales agent (RSA) trainee. I have no complaints about their sales techniques. I DO have a huge problem with their training. We were given a binder with a daily description of exactly what we will be doing for training. After the phase that conducts telephone conference calls on using their script, and after the phase of learning their 1970's computer reservation system during a 2-day period........
I was to receive counter sales training. This was supposed to be conducted by a mentor (50%) and an operations manager (50%). After several weeks, I have yet to receive ONE single day of training by an operations manager.
When the other agents were supposed to train me, the always walk away to tend to another customer, or to joke around with somebody. By the time I call them over, my screen is frozen by the mistakes I made. I am told I have to start over. They did not know what caused the problem because they were not watching, as they were supposed to - according to the training manual.
The operations managers are useless for training. Half the time, they are eating, hiding out, or just clowning around. Even when I am falling on my face trying to handle a customer, they never bother to come over to see how things are going.
I am lacking enough training on the counter, and simply thrown into the flames. It is humiliating, and also does not serve the customers well. Often I make data entry mistakes that require retyping the entire reservation over again - sometimes 3 times.
On the occassion I get verbal instructions, they can be different from what another manager or agent has instructed. This has led to more errors.
I simply cannot fathom how pathetic these managers are. They are not being monitored by the district manager closely enough. They turnover ops managers frequently, so I assume it is only a stepping stone to them, and it seems they could care less about whether I am experiencing a slow learning curve.
I strongly believe Avis Budget is a great company to work for, and the people are extrememly friendly. However, when it comes to training at my location, it is a big failure. After 90 days, I am to be evaluated. I can't wait to see what happens, and whether I will be thrown under the bus, as "someone that can't cut it".
If I complain, I might be singled out for punishment. How can one complain about ALL of the ops managers without reprecusion? All I can do is make notes. Due to my frustration, I chose to also make a post here. I guess if I get to the breaking point, I will write an e-mail to the Regional Manager, and resign.
Thanks for reading.