I purchased ( 2 ) two diesel engine exhaust elbows from ebasicpower. The elbows are manufactured by HGE Marine located in Vancouver , BC Canada , model number HGE 1289 . The elbows utilize an internal stainless steel sleeve to seperate exhaust gases and the exiting seawater coolant. The stainless steel sleeve was not pressed into the cast iron part correctly, and the flange lip seat was wavy. Causing seawater and exhaust gases to blow into the turbo charger.
Bought two items, got two defective elbows !
Total run time ? Less than ONE minute !!!
Purchased 5 months prior to being ready to put the boat in the water.
Ebasicpower would not allow the two elbows to be returned for a refund. Why should I have to buy " Junk " that was made in China.
Ebasicpower has been ignoring the manufacturers emails. There was a 2010 report filed, after I have read it. The report is very accurate. AVOID Basic Power Industries, and there online business ebasicpower. Customer service is not in there business model.
Basic Power Industries Reviews
Shocked
eBasicPower prides itself on its service & communication or so it has stated in 1 of the
emails sent to me. However after being treated so badly I would rate eBasicPower, its
service, & its communication a big fat ZERO!
I emailed this seller with exact OEM item numbers to compare 2 kits in its eBay store
before I spent twice as much on 1 kit when the other had more of what I needed. They
responded, "Do not understand message". So I restated question. They then responded
"The items you reference are not ebay item numbers. We regret we cannot help you".
I then gave them their own eBay item numbers so they had all the info needed to check
on what I needed to buy. They then responded, "These kits are different ... We are unable
to open 2 kits and then spend an hour trying to match them up ... We pride ourselves on
good service and communication .. Furthermore the numbers are not OUR numbers, they
are EBAY'S numbers and if you would have stated them in your original email we would not
have had to expend the time in trying to cross reference them. This is our last effort on this
matter"
1st of all it would take 5 minutes to check what I asked them to check. 2nd open packages
are allowed to be sold a new & unused with a simple explanation in the listing. Checking the
contents was not using the product. Telling a buyer it is the buyer's fault they could not do a
simple task & that the buyer wasted their time is rude, nasty, & ignorant which is what I stated
in my last email to which ebasicpower then responded with this reply:
"I am happy for you, this way you don;t have to waste any more of both our times,Your initial
email was so far out of line we blocked you immediately before even replying. Your regression
to what is your obvious rung on the evolutionary ladder by calling names and being a jerk,
reinforces our action. You might want to resume your meds".
Is this how ebasicpower treats its customers? BEWARE, there are other reviews out there that
are not favorable to this company, either. Apparently, this is not someone decent to buy from.
I purchased ( 2 ) two diesel engine exhaust elbows from ebasicpower. The elbows are manufactured by HGE Marine located in Vancouver , BC Canada , model number HGE 1289 . The elbows utilize an internal stainless steel sleeve to seperate exhaust gases and the exiting seawater coolant. The stainless steel sleeve was not pressed into the cast iron part correctly, and the flange lip seat was wavy. Causing seawater and exhaust gases to blow into the turbo charger.
Bought two items, got two defective elbows !
Total run time ? Less than ONE minute !!!
Purchased 5 months prior to being ready to put the boat in the water.
Ebasicpower would not allow the two elbows to be returned for a refund. Why should I have to buy " Junk " that was made in China.
Ebasicpower has been ignoring the manufacturers emails. There was a 2010 report filed, after I have read it. The report is very accurate. AVOID Basic Power Industries, and there online business ebasicpower. Customer service is not in there business model.
Avoid purchases from this company!