In February 2012, my fiance and I purchased a 1,700.00 ring from Benchmark Jewelry in Arlington,TX. In June 2012, one of the diamonds fell out of the ring and I did not have insurance on it. However, they allowed me to bring the ring in, they sent it off and had the diamond replaced. After picking up the ring, I took it to another jewelry shop and had it appraised, it was appraised at betweek 500.00-600.00.
Three months later the diamond fell out again. I went into the store, told the manager about it, he stated that there was nothing they could do because I did not have the warrantee. He tried to see me a warranty for 300.00 and said it will be an additional 300.00 to repair it.
I was given the number to the corporate office where you have to leave a message for someone to call you back and it is always someone from the store who calls you back and is never able or willing to resolve your problem.
These people are rip offs, everyone need to get T-Shirts and wear to that store that says, "Do Not Purchase Jewelry from Bent Branch Jewelry, they are a rip off."
Benchmark Wedding Rings Reviews
In February 2012, my fiance and I purchased a 1,700.00 ring from Benchmark Jewelry in Arlington,TX. In June 2012, one of the diamonds fell out of the ring and I did not have insurance on it. However, they allowed me to bring the ring in, they sent it off and had the diamond replaced. After picking up the ring, I took it to another jewelry shop and had it appraised, it was appraised at betweek 500.00-600.00.
Three months later the diamond fell out again. I went into the store, told the manager about it, he stated that there was nothing they could do because I did not have the warrantee. He tried to see me a warranty for 300.00 and said it will be an additional 300.00 to repair it.
I was given the number to the corporate office where you have to leave a message for someone to call you back and it is always someone from the store who calls you back and is never able or willing to resolve your problem.
These people are rip offs, everyone need to get T-Shirts and wear to that store that says, "Do Not Purchase Jewelry from Bent Branch Jewelry, they are a rip off."