BetterHelp


Country United States
State California
City Sunnyvale
Address 440 N Wolfe Rd
Phone (888) 688-9296
Website http://www.betterhelp.com/

BetterHelp Reviews

Most Useful Comment
  • Apr 13, 2015

Signed up for this online ecounseling/therapy service. They offer a free trial. You are then assigned a licensed "therapist". I hesitated to put my credit card in, and exited out before doing so. Later that night i received an email from the "therapist" urging me to join. I joined and communicated with this person for about a day. I suddenly began to realize that this was not a therapist. She sends your her "bio and credentials" and the website touts that it is unlimited therapy for a month for 35.00 per week-after the 7 day trial.

The website also prompts you to allow for one free telephone call with your "therapist" per month. My "therapist" told me that she did not participate in phone calls.

The answers i received were "canned" and had nothing to do basically with the problems or questions that i posed. I quickly went in and deactivated my account. I did more research on this site, and the few reviews i did find that were deeply embedded in the internet were very derogatory-relating to them charging people's credit cards each month for 140.00 even after they cancelled the free trial. There are bbb reports on them. I then dug for a customer service number to call to ensure they received my cancellation notice well before the 7 day trial. I got some hokey woman on the phone who claimed she was the "receptionist" on a saturday, and she could not even recite the proper name of the company. She claimed that the billing dept. Was closed and that she would "pass" on the information.

I am closing my debit card down for fear that they will charge me. The site claims they have over 250 therapists, and think about it: why would a company with this many employees therapists) and thus "customers" not have a full-time credible number that you can call with questions.

Also, when i ran a scam alert-this company came up with a hidden domain-which is also a huge red flag. I should have done more research, and found this company on facebook. My advice, don't use and don't sign up-save yourself a ton of headaches and time. This is a hoax to be certain!

Mark as Useful [2 votes]
  • Jul 4, 2016

Signed up, then dropped out

I signed on for counseling, but saw within the Free Trial Week that it wasn't going to work for me. It took a couple days to hear from a "counselor", then a couple more days trying to agree on a time to begin sessions, and would be an hour or more between messages. So I cancelled the service about four days into the Free Week Trial Period. After reading other reviews, I see I did the right thing. I'm going to keep an eye on my bank statements, and if there is one charge by Better Help, I will be all over Facebook, the BBB, Scam.org, and any other way I can think of to discredit Better Help. It's a scam, I'm sure of it, and I don't want to be contributing to them in any way.

  • Aug 17, 2015

bad place for therapisrs

I worked there a few months ago for almost a month . For a therapist who is trained and licensed it is a nightmare . We got 15 to 30 referrals a day . We were urged to reply to all and we averaged about one out of 20 to be a client . This is all for the most $25 a week for each client but only if the client stays in replies to four messages . We were not paid for the hours doing introductions , in my case writing personal introductions to every person I got a referral about. There is almost no help from the owners and as far as I could tell no disclosure about who the owners are . I'm sure they're not therapists or it wouldn't be run so badly. I say preys on desperate therapists who either want to make extra money for some reason can't work in the office . If you are therapist stay away from this place

  • Mar 16, 2015

First of all, they remove all the critical comments and ban you from commenting on their Facebook page after a negative review.

So, the free week is not free. Once you decide to sign up with the service it becomes a part of the first month and you are charged for it. And you do not have a choice but to sign up, because 1) questionnaire has a question about depression designed "to match you to a right counselor", the ads are targeting the depressed people, you are depressed and looking for "better help" 2) the coinselor responds by the end of a trial week.

Now, after you sign up and start communication, it will take up to three days to the advisor to reply. You will be sent a slightly personalized template which has very little to do with your issue. When you mention you are depressed you will instantly be referred to "your doctor" As they won't deal with your depression even if you are not suicidal.

I changed the advisors 3 times, and every single one used an irrelevant template.

The fact that they do not respond to your critique directly and prefer to ban you from the further attempts to communicate only confirms that the business is not aiming to provide the service as advertised.

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