I ordered the paint pens from the company to repair some chips on my car. I read the directions. I followed the directions. The primer pen was fine. The paint pen leaked all over the place, including my car. The paint was too thin (they even mention on their website that if the paint is too thin, they mixed it wrong.) They refuse to give me a refund, after I followed multiple links and forms. They state they won't give a refund for the colored paint. Furthermore, I received the most condescending email ever from their one rep, Vicki. Their email after that also just gave me directions. I am not an idiot. I know how to follow directions. The paint was mixed incorrectly. They sent a lousy product and repeatedly blame it on the customer!
Bio Pac, Inc | PaintScratch.com Reviews
I ordered the paint pens from the company to repair some chips on my car. I read the directions. I followed the directions. The primer pen was fine. The paint pen leaked all over the place, including my car. The paint was too thin (they even mention on their website that if the paint is too thin, they mixed it wrong.) They refuse to give me a refund, after I followed multiple links and forms. They state they won't give a refund for the colored paint. Furthermore, I received the most condescending email ever from their one rep, Vicki. Their email after that also just gave me directions. I am not an idiot. I know how to follow directions. The paint was mixed incorrectly. They sent a lousy product and repeatedly blame it on the customer!
Avoid them at all costs!
avoid paintscratch
Ordered a light green silver metallic and received a dark brown gray metallic. Like you said it was my fault from ordering from their chart.