My wife uses e cigarettes to refrain from smoking tobacco. I ordered her 8 replacement cartrages r=for $76 plus tax, but by mistake ordere tobacco flavor instead of vanilla. The tobacco flavor just makes her want a real cigarette. When I tried to return the order for an exchange, I was refused because the cartrages are not sealed!
I believe Blu Cigs does this deliberately so as to rip off their customers. The actual e cigarette in the pack of 4 is sealed, and packs of cigarettes are and always have been wrapped in cellophane at little if any additional cost.
I was a loyal and repeat Blu customer until this. I am now sampling replacements as I think that Blu eCigs has no ethics and is only interested in gouging its customer base.
I attempted to resolve this issue with customer service agent Bryan. Not only was he absolutely no help, he kept repeating "It was on the invoice," over and over even though I assured him that I understood him and that his banal reiteration was not responsive to my complaint. I suspect that Blu customer service has but one goal: to get rid of the customer and avoid exchanges or refunds at all costs.
Blu eCigs is motivated by greed and is totally lacking in honesty and ethics.
Blu Cigs Reviews
My wife uses e cigarettes to refrain from smoking tobacco. I ordered her 8 replacement cartrages r=for $76 plus tax, but by mistake ordere tobacco flavor instead of vanilla. The tobacco flavor just makes her want a real cigarette. When I tried to return the order for an exchange, I was refused because the cartrages are not sealed!
I believe Blu Cigs does this deliberately so as to rip off their customers. The actual e cigarette in the pack of 4 is sealed, and packs of cigarettes are and always have been wrapped in cellophane at little if any additional cost.
I was a loyal and repeat Blu customer until this. I am now sampling replacements as I think that Blu eCigs has no ethics and is only interested in gouging its customer base.
I attempted to resolve this issue with customer service agent Bryan. Not only was he absolutely no help, he kept repeating "It was on the invoice," over and over even though I assured him that I understood him and that his banal reiteration was not responsive to my complaint. I suspect that Blu customer service has but one goal: to get rid of the customer and avoid exchanges or refunds at all costs.
Blu eCigs is motivated by greed and is totally lacking in honesty and ethics.