They advertise heavily a low monthly rate and full money back guaranty. Upon checkout we of course assumed that same low monthly fee billing for webhosting. The checkout form did not disclose the amount of the credit card charge or ask us to agree to the charge. Soon we get notice from American Express they charged our card for $525.00. Immediately we checked with bluehost and get put on hold several times for very long times on hold. After several days of trying to cal we email them and get a very slow reply by email that they always charge all accounts 3-years in advance! We quickly object.
They say we can only get refund if we complete a cancellation form however the form was never received after several emails about it. Next we proceed to file credit card chargeback. Bluehost then tells me to login to access cancellation form for refund. Problem is they have policy off closing the account and stopping all access due to a chargeback. That means we can't login to access the form. We also can't cancel any other way without the password and login info. We don’t have the password and can't login even if we had it since account access was blocked. They then fight chargeback on ground the online terms of service reveal all accounts are prepaid for 3-years and amazingly AMEX agrees with them and is on their side over the BS about the online 3 year pre-payment disclosure.
But what about the full money back guaranty if not satisfied? What about the lack of disclosures of the charge amount on checkout? What about the fact we never used the account or ever logged-in, never hosted anything, and received zero benefits or service? Why is that not important to AMEX and Bluehost? This is the biggest rip off and most corrupt company we have ever dealt with. Next we need to file a new chargeback and also a small claims lawsuit but what a hassle! Do not use bluehost.com for your hosting needs under any circumstances or you too may be ripped-off too.
Bluehost.com Reviews
They advertise heavily a low monthly rate and full money back guaranty. Upon checkout we of course assumed that same low monthly fee billing for webhosting. The checkout form did not disclose the amount of the credit card charge or ask us to agree to the charge. Soon we get notice from American Express they charged our card for $525.00. Immediately we checked with bluehost and get put on hold several times for very long times on hold. After several days of trying to cal we email them and get a very slow reply by email that they always charge all accounts 3-years in advance! We quickly object.
They say we can only get refund if we complete a cancellation form however the form was never received after several emails about it. Next we proceed to file credit card chargeback. Bluehost then tells me to login to access cancellation form for refund. Problem is they have policy off closing the account and stopping all access due to a chargeback. That means we can't login to access the form. We also can't cancel any other way without the password and login info. We don’t have the password and can't login even if we had it since account access was blocked. They then fight chargeback on ground the online terms of service reveal all accounts are prepaid for 3-years and amazingly AMEX agrees with them and is on their side over the BS about the online 3 year pre-payment disclosure.
But what about the full money back guaranty if not satisfied? What about the lack of disclosures of the charge amount on checkout? What about the fact we never used the account or ever logged-in, never hosted anything, and received zero benefits or service? Why is that not important to AMEX and Bluehost? This is the biggest rip off and most corrupt company we have ever dealt with. Next we need to file a new chargeback and also a small claims lawsuit but what a hassle! Do not use bluehost.com for your hosting needs under any circumstances or you too may be ripped-off too.