Budget PrePay, Inc.


Country United States
State Louisiana
City Bossier City
Address 1325 Barksdale Blvd.
Phone 888.777.4007
Website www.budgetmobile.com

Budget PrePay, Inc. Reviews

Most Useful Comment
  • Sep 23, 2014

Around 7pm I paid with my mom debit card and she was present and made a purchased of 10 dollars plus tax that round about 11.01. The Website mention an error of the CVV code then I went back and typed everthing right, then I got got another error saying Fruad, but the aqision went through as a legit purchase on my mom's card, well when I went to make a call 30mins before they closed for the day and shock there was no longer an option to talk to a live agent anymore it just kept repeating the main menu and then hung up on me, what going on?

Mark as Useful [1 vote]
  • Dec 16, 2014

budget prepay(myminutes llc) is a fraud

same thing happened to me,they are thieves and they should be stopped....they charged me triple the amount of money...for not even one minute of airtime,after going thru all that purposely erroneous and fraudulent bullshit.they fucked a lots of things up for me...i couldnt reach the people i had business with that day or receive calls from them..even worse i had to close my bank account because of they did..and that fucked up everything even more..but yeah Budget PrePay, Inc. is a fucking fraud.

  • Mar 14, 2015

this link is to file a complaint with the california public utilities commision againt any wireless carrier and BUDGETMOBILE:

appsssl.cpuc.ca.gov/cpucapplication/

I signed up for service January 2nd 2015. I received a used and bad condition Verizon wireless phone. The service was much worse than the phone itself. i could not make a call without a friend asking me to repeat myslf. The call dropped and i was in the middle of the street at the time! i called Budgetmobile. i was told to go to a budgetmobile store to switch to T-mobile after i explained that Verizon is terrible in my area and Spritn in much worse. the nearest budgetmobile store ? 45 miles each way. Budgetmobile wants me to drive 90 miles to fix a problem they created. The coverage map lies and shows excellent service for both VERIZON And SPRINT where i live BUT its not! as much as verizon drops calls SPRINT just has roaming signal and then may not even connect after the call is made.

I sent the VERIZON phone back and then received a replacement.....VERIZON phone :( i called customer service and budgetmobile phone reps. said they will make a note in my account to be sure i get a t-mobile phone. i explained i already did the trouble shooting and was told a note was in the account and a t-mobile phone would already be sent the first time. I sent the phone back and then a week later i called and was told my account was cancelled .I did not qualify..... ???? i was told to re-open service request.

I opened a second request for phone service and then spoke with a instant messaging representative to make sure a t-mobile phone would be sent. i was told by the budgetmobile agent a note is in the account and i will be sent a t-mobile phone. a 10 days later i receieved ..... a VERIZON wireless phone. i refused the package and sent it back by u.s. mail. i contacted the budgetmobile reps. over the phone and explained what occured. i was then reassured i would be sent a t-mobile phone as a replacement. i waited again about 10 more day and was sent another ..... VERizon wireless phone. i refused that package as well. I then contacted the BBB and filed a complaint. i also contacted the FCC and filed a complaint.

LAKISHA TAYLOR from budget mobile suspeneded my account her reason ? "After farther review of the account, Mr. xxxxx does not qualify for a lifeline discount under his income; Mr. xxxxx excesses the annual income amount. As of 3/10/2015, the account will be suspended. Mr. Otero can always re-apply under another program if his is eligible. "

customer: I am currently UNEMPLOYED. limits for life line service is $25,500. My 6months unemployment MAXIMUM benefit is $10,800 I am $14,700 under the current 2015 income maximum. What actual review of my account was actually made? What information did lakisha taylor review? I am unemployed... I have no further income... How was i found without merit? I was also told by budget mobile that a supervisor would email me this week and it's been 5 says without a response. The information seems vague and an excuse to cancel service they have yet to provide.

so it seems that if you sign with budgetmobile and havea problem ? there will be terrible customer service. if you continue to try and get customer service ? you account is cancelled or suspended somehow.

*NOTE* you can refuse the package by putting "refused" on the box and not opening it. budgetmobile will have to pay to have the package shipped back to them an not you.

  • Feb 12, 2015

My budget mobile was stolen i contact them they say send money order of 20$ we send you replacement phone wich i did since 12/21/2014 to this date i haven,t receive it. i email them several time no reply. i contact budget costumer service only voice mail answer. i checked online my budget mobile account still active but who stole my phone is using my minutes each month. this is not right and totaly wrong .

i read online about budget mobile complains and iam not the only one victim and here my concern question:

for how long this budget mobile phone company keep victimize costumers and charge the federal govermnment with imaginable fees?

and despite all these complains no legal action or charge made against this company?

budget mobile company did damage and victimize many us citizen without geting panish or made compensation to these victims.

budget mobile company violate the rules and laws by not providing any assistance or service to the costumers .

so whom concern about it should not tolerate and press legal action against budget mobile because in fact it,s not just state but federal issue

  • Jan 24, 2015

On Jan 22nd I tried to add more talk minutes to my phone as I always do....I was charged twice for minutes I never received. I tried getting in touch wt sevetal people concerning this matter ,gave them all the information they needed and in the nd, they could not help me, this is outragoeus, I spent a whole day dealing with this one women,and in the end no results...I coudnt call anyone due to the lack of minutes on my phone...This is not right something needs to be don.

  • Jan 7, 2015

I wish I had read about this company on this site before I signed up with them..(I also wrote comments under rebuttal of this company under the report "There is nothing FREE about this company.") Luckily I was not out any money for this company (that can be replaced) but out of a lot of time (which can't.)

The company is completely unresponsive, my lifeline cell phone stopped working after about 30 days. You call, wait on hold for a long time before you are told to leave a message for a call back as they are busy, doesn't happen. When you try to reach a chat online agent, you either get a form for them to contact you back (cause again their busy) or just sent to their discussion forum. When you email them, sometimes you get an error message, when they DO respond, and you respond with the info they need, you don't get a reply. The only time they answer quickly is when you sign up for their lifeline program. Anyone else who has had bad service with this company please file a complaint both online and for good measure on the phone with this company with your public utility agency so they can forward it to the FCC so they can pull their lifeline status.

  • Nov 21, 2014

ripoff/ sh#tty customer service

i have called numerous time to reply to a post card I received and have waited on hold ... until I got the "option " for a call back .I did receive a call back but once again I was on hold .... the phone rang like I was being transferred yet I was 'put" back on hold ... AND IT SAY YOU CAN 'LIVE CHAT" WITH A CUSTOMER SERVICE REP... YET IT DOESNT TELL YOU WHAT THE WEBSITE IS AND WHEN YOU CLICK ON THE EMAIL ADDRESS YOU GET AN ERROR MESSAGE ...NEVER GOT TO TALK TO SOMEONE ABOUT A PHONE THAT I HAVENT HAD IN TWO YEARS BECAUSE .... SURPRISE IT WAS BROKEN ....THIS COMPANY SHOULD BE REPORTED ... THEY SHOULDNT BE IN BUSINESS .ARE THERE EVEN CUSTOME SERVICE REPS ??????

  • Aug 21, 2014

It's not free!

After seeing a TV commericial I called to get "Free" California Lifeline cellphone and free service from Budget Mobile. Somehow I ended up paying $50.00 - no other choices about what type of phone and service were given when I appied, but it seemed worth it anyway to have free minutes and texts. I finally received my "data phone" and it is piece of crap flip phone. I charged it for 5+ hours but loses power when unplugged. I call Budget Mobile many times and put on hold and have the same account information repeated like I'm talking to brainless robots: "Your order wasn't free because you chose a data phone," (NO I did not really - no other choice), and "We are having problems transferring calls to technical support," "We have lots of calls waiting," etc.

I send many emails and told several times,

"Thank you so much for emailing us and we're very sorry for the confusion.

We have checked your account and saw that there was a DATA phone that was shipped out under your name last August 11th and it usually takes around 7-14 business days excluding weekends and holidays before it reaches you address. You will get your data phone between later this week and on the 28th.

Again we do apologize for the confusion. Thank you for choosing Budget Mobile!"

UH---I already got the shipment of the wrong and broken phone---

and

"Thank you so much for emailing us and we are sorry you are having trouble with your phone. The phones do come with a 30 day warranty and can be exchanged during the warranty period either at a Budget Mobile Store or by mailing the device back to our Corporate office at 1325 Barksdale Blvd Bossier City, LA 71111

We hope that helps."

Now I have to PAY to ship back the broken phone?

And, on the phone I was told to go to their location and then I would have to pay $20 to exchange the BROKEN phone they sent me!

If I do this then they have made $75 off me, a person who can't afford to pay for a phone and service! They are being funded by the government and then ripping people off and getting away with it, and the only people who qualify are BELOW POVERTY LEVELS, disabled, elderly, single moms, working poor, unemployed, etc.

  • Jul 7, 2014

About six months ago I recieved my lifeline cell. Several of the keys barely work if they work at all and need to be pressed several times. I have contacted Budget Mobile several times and they have said it's a refurbished phone and if i'd like a replacement then I need to visit the store which is over an hour away and be preprepared to spend $19.99-$49.99. I did not use the phone more than the call a month nessacery to keep the line active for the first few months. Now, two days ago the charger stopped working. My father in law said the motherboard popped which could have caused a fire. Their solution? They will simply send another "refurbished" charger. Here is an excerpt of the report. With how wishwashy Budget Mobile is, I'm not sure I want to continue my services. I am a single mother and I need to be able to call 911 in the event of an emergancy. "Alexia Washington, Jul 02 15:26:

hello, im sorry you feel that if you choose to report budget, but as stated if youd like another charger please issue me the make and model number of your device to get one sent out.

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