When placing an order for an X-Box Live Gold subscription from CDkeys.com, the order process initially seemed straightforward. The first sign of problems was while attempting to get a discount code by liking the company's Facebook page. It did not redirect to the key initially. A second link on the company's Facebook page did bring up a coupon code which required inputing a valid e-mail address. The code did not work initially, a second attempt gave a valid code for the discount.
After paying successfully with PayPal and recieving a PayPal receipt e-mail, the site did not give a code, nor did it redirect to any form of confirmation. No e-mails were sent to indicate a successfully placed order (Spam filter was checked for confirmation).
After waiting a reasonable period, still with no confirmation or code, sending an e-mail to support resulted in an e-mail response redirecting me to a validation page. The validation page required inputing a phone number to get confirmation. As a VOIP (voice over IP) user, the phone number was declined with no other options provided.
Contacting support again, the support representative now required a photocopy of an ID or Passport with the current date written on a piece of paper along with their website name that showed a current address. This type of phishing for personal information is unacceptable for purchase of a single subscription key.
Eventually, a refund was issued, but only since I refused to provide additional private and personally identifiable information to them. In short, the customer experience is terrible and the amount of information they collect is unacceptable.
CDKeys Reviews
When placing an order for an X-Box Live Gold subscription from CDkeys.com, the order process initially seemed straightforward. The first sign of problems was while attempting to get a discount code by liking the company's Facebook page. It did not redirect to the key initially. A second link on the company's Facebook page did bring up a coupon code which required inputing a valid e-mail address. The code did not work initially, a second attempt gave a valid code for the discount.
After paying successfully with PayPal and recieving a PayPal receipt e-mail, the site did not give a code, nor did it redirect to any form of confirmation. No e-mails were sent to indicate a successfully placed order (Spam filter was checked for confirmation).
After waiting a reasonable period, still with no confirmation or code, sending an e-mail to support resulted in an e-mail response redirecting me to a validation page. The validation page required inputing a phone number to get confirmation. As a VOIP (voice over IP) user, the phone number was declined with no other options provided.
Contacting support again, the support representative now required a photocopy of an ID or Passport with the current date written on a piece of paper along with their website name that showed a current address. This type of phishing for personal information is unacceptable for purchase of a single subscription key.
Eventually, a refund was issued, but only since I refused to provide additional private and personally identifiable information to them. In short, the customer experience is terrible and the amount of information they collect is unacceptable.