After using Central Security Systems for 8 years, I decided to give another more technologically savy company my business. When my new company came to install, the installer showed me that all of the window and door contacts contain batteries and had never been serviced. All of the batteries had leaked and the units were full of corrosion to the point that they would have not worked in the event my home was broken into...which defeats the purpose of having a home security system.
When I called to notify Central Security System to terminate... they morphed into a monster! Their attitude is that you are going to leave anyway so let us poke you in the eye all the way out the door!!! I notified them verbally, in writing and via email of my decision and that is just the begining. Apparently, after a 3 year period your contract is converted to an annual contract leaving you obgliated to pay for services until the anniversary date with them. Lucky for me, I only had 2 months left. During the 8 years I paid for servcice (which didn't work for who knows how long) I never received so much a a post card or an email notifying me that my "contract" was renewing. After 8 years, I had no idea what the "fine print" was in their initial contract.
I notified Central Security Group both verbally and in writing that they would no longer be able to direct bill my bank account and any closing statements must be mailed to me (my new company offered to pay the last bill). I received a bill and called to confirm that this would be the final bill and was assured that it was. Today I received an additional bill which included a 10.00 fee because they were not able to get paid directly through my bank account. I spent 45 minutes on the phone, being placed on hold several times and transfered to several departments only to end up with a very smug and arrogant individual who basically lied through her rotton teeth. My new security company said to just send them the bill and they would reimburse me for the new bill as well. They said that this common with Central Security and can see from rading the other post concerning this company that is very true.
I pay my bills on time nad have excellent credit. I am very offended at a company that threatens to report you to the Credit bureau in an attempt to extort a final extra bit of money from them. My time is worth way more than that.
I will definately pout them on blast with my personal contacts and post anywhere I can to try and warn people about them. When told the "billing Supervisor" that I would be very vocal about the HORRIBLE experience I had with them, she really didn't care. She smugly told me to have a noice day. They do this because they can. They are a good company to be with...unless you have to actually deal with them, between the total lack of customer service and the defective old rotting and non functional equipment in my home...they extorted an additional 50 bucks from me - but in retrospect, to get rid of them...it was the best 50 bucks I've ever spent!
Central security group, inc. Reviews
After using Central Security Systems for 8 years, I decided to give another more technologically savy company my business. When my new company came to install, the installer showed me that all of the window and door contacts contain batteries and had never been serviced. All of the batteries had leaked and the units were full of corrosion to the point that they would have not worked in the event my home was broken into...which defeats the purpose of having a home security system.
When I called to notify Central Security System to terminate... they morphed into a monster! Their attitude is that you are going to leave anyway so let us poke you in the eye all the way out the door!!! I notified them verbally, in writing and via email of my decision and that is just the begining. Apparently, after a 3 year period your contract is converted to an annual contract leaving you obgliated to pay for services until the anniversary date with them. Lucky for me, I only had 2 months left. During the 8 years I paid for servcice (which didn't work for who knows how long) I never received so much a a post card or an email notifying me that my "contract" was renewing. After 8 years, I had no idea what the "fine print" was in their initial contract.
I notified Central Security Group both verbally and in writing that they would no longer be able to direct bill my bank account and any closing statements must be mailed to me (my new company offered to pay the last bill). I received a bill and called to confirm that this would be the final bill and was assured that it was. Today I received an additional bill which included a 10.00 fee because they were not able to get paid directly through my bank account. I spent 45 minutes on the phone, being placed on hold several times and transfered to several departments only to end up with a very smug and arrogant individual who basically lied through her rotton teeth. My new security company said to just send them the bill and they would reimburse me for the new bill as well. They said that this common with Central Security and can see from rading the other post concerning this company that is very true.
I pay my bills on time nad have excellent credit. I am very offended at a company that threatens to report you to the Credit bureau in an attempt to extort a final extra bit of money from them. My time is worth way more than that.
I will definately pout them on blast with my personal contacts and post anywhere I can to try and warn people about them. When told the "billing Supervisor" that I would be very vocal about the HORRIBLE experience I had with them, she really didn't care. She smugly told me to have a noice day. They do this because they can. They are a good company to be with...unless you have to actually deal with them, between the total lack of customer service and the defective old rotting and non functional equipment in my home...they extorted an additional 50 bucks from me - but in retrospect, to get rid of them...it was the best 50 bucks I've ever spent!