For the past couple of years I have used CenturyLink for my internet service, Direct TV for my television and Verizon for my phone carrier. In April I moved. According to all 3 services "bundling" was the way to go to save money.
When I moved each service promised a "straight accross" transfer with no extra fees. Phone reps from each service "checked" my new location and confirmed there were no "hidden" issues and everything would be an easy change, again, encouraging "bundling" as the best option to save money and time.
As soon as the Direct TV installer came, wired all the external area and started on the internal connect I was informed I didn't have the right setup for a smooth transfer and a "genie" was needed at another $200 dollars. I refused the service so I was put on the phone, on hold, with billing for 45 minutes. When I finally had a human on the other end of the phone it was to collect the $200 up front. I informed them I wanted to cancel my service. The installer got back on the line and after bantering back and forth with billing someone on the line agreed I would be billed $100 for the genie. I agreed to this and it was installed. CenturyLink mailed their modem and I followed instructions to install the internet. DirectTV never completed installation that would provide internet connection to the Genie.
After a month I heard nothing from either company for billing. I went on line under my login for each service and had to spend a better part of the day with both companies. I was not bundled and neither company had billing information correct but I had amounts due and no documentation to show charges. DirectTV claimed CenturyLink was responsible for the billing process and CenturyLink claimed no paperwork had been sent to them with my account information. While on the phone, in order to keep my services running, I was given an amount that would bring my service current so I made the payment with the understanding paperwork would follow. It never came!
We are now in July. I just recieved my first bill via email from CenturyLink yesterday and I also recieved a paper bill in the mail with a enourmous amount owing. I have never recieved any documentation via email or USPS for Direct TV. I should only be charged 65.92 (higher than the original fee promised) for internet but now I'm locked into a 24 month contract. Assuming the higher price was the "bundled" amount for DirectTV I reviewed the invoice but found no trace for my "bundle" package promised. When I came home last evening DirectTV has turned off my services claiming there is no payment.
Again, when I go on-line to check my bill it shows I have a credit of $13.00 and a 0 balance owing. I called DirectTV and they informed me they are no longer responsible for my billing and would not be able to turn my service back on until I paid them an owing amount but they couldn't find the amount I owed because it showed a credit. They tried to connect with CenturyLink but the office closes at 6:00 pm
I called CenturyLink today, using valuable work time, and spent a couple hours going in circles with billing only to find out they were unable to assist and they put me into another pool with Financial who were unable to assist either. The only thing they were able to do is unearth some type of bill from DirectTV for over $200. When I told them I'd never received any billing from their company they said they mailed it so they weren't responsible. Since I did receive the CenturyLink bill I know the company has my address so the story doesn't wash.
I still, to date, have absolutely nothing for an invoice or a tracking system for either CenturyLink breakdown expenses or DirectTV charges. DirectTV claims I am in the bundle system but CenturyLink claims I am not. Verizon isn't even a piece I have begun to uncover and I'm sticking with keeping them out of the loop unless I have interupted services from them next.
When I requested a Corporate number to get this issue resolved on hours that are not during my work day I was informed by Maria. a Financial supervisor from Pheonix that Corporate does not allow contact information to be given out and there is no customer service after hours.
At this time I still have no DirectTV service, no billing information and no one to assist with resolve.
My bill was paid twice by USAA bill pay. Two months in a row. I paid online via the USAA web site I had confirmation in both occausions. On the first one I recieved a diconnect notion in the mail. I didn't want to be shut off so I paid on the companies web site. I was never credited for the bill paid bill. So after numerous calls being put on hold for 45 mins. total I finally recieved a check in the mail for the first bill pay. The following month June of 2015 the phone bonce form **** happened again. I was put on hold and pushed around to four people. One seemed very sincere but the billing mix up was behond her pay-grade. She seen no disconect notice on my account!
Ten days latter in the middle of the day my service was shut off. My bill was not due for about 10 days.
I wasn't over due in any way. I had paid my next bill early by mailed check and had subtracted the uncredited amount with a note on the check regarding the uncredited amount. After my sevice was rudely in the middled of the day without any notice, I stopped payment on the check at a cost of $29. At the time I needed my phone because I a 100% disabled Vietnam Combat Vet. Now I am forced to use a Tracphone and pay by the min. It is costly because hold times are long when you call the VA and put on hold for 58 min.
Century Link has no heart and bills in one state and sends disconnect notices from another accoss the country. Service calls are dispatched from the Philliapian islands. This is a company in business for max profit not service. There service representices are mostly good BSers. Where is the money going?
I was not satisfied with customer service , monthly fee was not the same what we agree before , they lied to me about the package , they overcharge me . I did cancelled before the 30 days in also return all the boxes 3 days after I cancelled . Manager told me was no charger, not fee at all . $00 .
I purchased a modem for use while I had CenturyLink service. Bought it outright, rather than renting. Then, the modem broke down not long after I got it. They sent me a new one to replace it. No problem, right?
Well, their service wasn't great, so I cancelled at the end of my contract. They proceeded to charge me for an unreturned modem. Turns out they decided that the replacement they sent must be returned. So, I returned it.
A month later, my account still hadn't been credited, so I called. They said they had received the returned modem and that I would receive a refund. However, instead, they decided to charge me AGAIN for an unreturned modem.
So, for the past four months, I have been calling, emailing, and chatting with them to get this refurnd. Even though they have actually told me, in writing, that I am due a refund and that it's being processed, I've still not received it, and they show me owing them money.
Every time I contact them, it's the same runaround - I explain to them the situation, even though they have everything right in front of them. They tell me that the refund is coming, and then it never does, so I contact them again, and it's the same game.
Now, I'm having to take them to court on it, because they just refuse to handle the situation. So, they've been telling me one thing and just not doing it. It's a RIPOFF, if I've ever seen one. No one should EVER consider doing business with this company. They are dishonest and incompetent.
Centurylink has worst service I`ve ever delt with I have been with out phone for 2 weeks goning on 3 been hung up on put on hold for ever straight out lied too everyone you talk to has differnt story they don`t care at all about the customer what so ever these places are so lucky they can do this because of no compation so they do what ever they want screw have no customer service
I have been a customer of CenturyLink DSL for over a year. I was paying $55 a monh for 12 Mbps download. I felt this was a little high, so I contacted CenturyLink to see if I was eligible for any promotions to get my rate down.
The representative I spoke to was very helpful and said that she could budle my Internet service with basic Prism TV and get my total bill down to $40 a month for one year ($20 a month for Internet and $20 a month for Prism TV). I was very clear that I would not use the Prism TV and all I cared about was my total bill. She told me that they would need to send someone out to install he Prism TV at no cost to me. So, I agreed to bundle to get the lower monthly price. After the installer came out, I unplugged the Prism TV box and put it in my closet. Everything was working fine.
The first bill that came was really confusing because of prorated charges and promotional discounts, so I figured when the next bill came, I would be able to verify the monthly price. Unfortunately, the bill that came for an entire month was $75. I called CenturyLink and the representative said that I was paying about $35 a month for Internet and $35 a month for Prism TV. To her credit, she offered to cancel the Prism TV and give me Internet for $30 a month for one year. She did say, however, that I was on the hook for the $75. So, CenturyLink promised my monthly bill would be $40, they charge me $75, and they say they did nothing wrong, and I have to pay.
After I protested, she put me on hold for 5 minutes, came back and said she could not do anything about the $75. I understand that companies and people can make mistakes, but when CenturyLink overcharged me, they should take some ownership. I did not want to be without Internet service, so I asked her if I could cancel the Prism TV and keep the Internet. She said I could, but if I cancelled the Internet before a year, I would have to pay a $200 termination fee.
At this point, I really didn't fell like CenturyLink wanted to keep me as a customer. There is only two Internet providers to my home, so I guess CenturyLink doesn't feel like they need to compete. I decided to cancel my entire service with CenturyLink, and based on the way I was treated, I will never go back. I would not recommend CemturyLink to anyone else, as well.
Centurylink put me on a promotional package for phone and internet last summer (2014) in early June. What they failed to tell me was that they were also slipping in a charge without my knowledge. I only found out about it end of April 2015 when a rep stated something called @Ease was on my account - which had to do with helping you with your computer if you had one (viruses and such). I told the rep I never ordered it and never would order it - as I was hardly ever there - as it is for a rental cabin. They stated that they could only credit back 3 months. I stated that that is insufficient - as the charge was put onto my account fradulently by a rep without telling me about it. Their response? Well - you can review your bill and you might have found it that way. I said really? It is in tiny print at the bottom of a page under Broadband Cost recovery. They hope that no one notices it or questions it, and I certainly didn't. The only way I knew that the extra charge was on my bill that I never ordered was when I asked a rep about "how can I reduce my bill?" They said the best they could do was credit me 3 months (even though this fraud had been going on for about a year). That is insane. If it was fraudently put on - it should be credited all the way back to the beginning. So I am out 80-90 bucks because they slipped it on without my knowledge. Then I called back to "customer loyalty" and discussed how I could reduce my bill. She said she could reduce it by about 20 bucks a month - including a $10/mo discount for auto-pay. I told her I have been on auto-pay for over a year - why am I not getting a discount for it now? She said - because the rep of the program you went into didn't tell you about it. Then she hung up on me or we got disconnected (from their end - not mine.)
I signed up for internet with CenturyLink and was told I was get 40 mbps download speed and 5 mbps upload speed. The person I spoke to was very nice and gave me a specific price. My invoice which I received later said I had ordered a home phone (which I did not). I called CenturyLink to find out how to fix this. The person who I spoke with told me that the order was so incredibly messed up that the only thing she could do was cancel that order and then place a new one that was correct. I had to wait two additional weeks to get service. I work from home so this is a big deal.
When I got service it was no more than 12 mbps download and barely 1 mbps upload. The best part though was that I was billed for the cancelled service AND the new service. For 6 months. Every time I called to complain and explain what happened the very "helpful" representative would tell me that they fixed it and not to worry. I am such a sucker that for 5 months I believed each one of them. I finally blew my stack when I got sent to collections on the account that was supposedly close--for service I never received. The supervisor I finally spoke with said he fixed things and he was sorry. Then he told me I hadn't really been sent to collections. Except I received a bill from a collection agency on behalf of CenturyLink and I readi it to him. Why would a supervisor tell me that I hadn't been sent to collections when I really had? Sheer incompetence. Then he told me not to worry about it because it wouldn't affect my credit. As if I am going to believe this incompetent person who has no interest in telling me the truth.
When I asked him to find out why 5 reps told me that they had fixed this ridiculous problem and every single one of them was so incompetent that they did not do it, he said it was too long ago for him to investigate. So CenturyLink sucks and they don't care. I'm canceling my service because i just can't stand to pay them any longer. I don't care if I have to pay a termination fee. This kind of company does not deserve to be in business.
In sum, they lied, they billed me for services not rendered and then they didn't fix this for 6 months all the while telling me they did, then they sent me to collections for something I didn't owe and then told me that they didn't. Incompetent .Liars. Have no interest in fixing their own mistakes.
Since changing internet to century link, we have had continuous problems with extrememly slow connection, dropping connection frequently. false advertising! would never recommend this company. they lie and misreprersent their service and do not provide what they advertise. everyone we have talked to has the same complaint. DO NOT get sucked into their company, you will be 100%dissatisfied. very unreputable company, difficult to reach a live person, and when you do, they have individuals who are trained to skirt around issues, complaints, and problems with unhelpful b.s. they suck people in by telling them it is month to month, but then the consumer is stuck with a contract, drawn up by lawyers who are educated in wordy documents to protect the unscrupulous company! pay a few dollars more, save the aggravation & go with a reputable company.
CenturyLink is a scam, They flat out lie to you to get you to sign up with them. They Promise to give you 60MBPS speeds, promise to waive the set up fees, promise to give you a visa gift card. However once you sign they only give you 40MBPS sppeds, then tell you if you want 60MBPS you have to pay tripple the cost one one call. On another call they say 60MBPS is not even available in your area.And of course they never give you the Visa gift card. Every time you call they tell you a differant lie. They leave you on hold for 20 minutes then hang up on you. You ask for a supervisor and even they lie, they simply don't care. It's the old bait and switch scam. They promise you one thing and what you get is another and when you call them on it they just tell more lies or simply hang up on you. Worse customer service in the world.
In Feb 2013 I Deployed to another country for the Military. Prior to my Deployment I called CenturyLink to remove myself from the account and put it under my ex-wifes name. I was informed that it couldn't happen over the phone, but needed to go into the office. We then went into the office and filed the "change of responsibilty" that was needed. I then left the country.
In Dec 2014 a collections account appeared on my credit report for CenturyLink. I have spent over 10hrs of phone calls with both the collection agency they hired (AFNI) and CenturyLink, with no resolve. And that is after even going up 2 Tiers in the customer relations department.
It appears the account stayed open and being paid by my ex-wife until Dec 2013 (10 months after I left). I obviously had no idea/knowledge of this. What appears to of happened is when we went in the office to do the change of responsibility all they did was "add her" as an authorized user to the account.
I have asked over and over what could be done to rectify the mistake (whose ever they want to say it is). I keep getting told that there is nothing that can be done since it is now in collections. I even stated that mistakes happen both by business and consumers, but the difference between a repitable company and not is what they do to assist in coming to the right answer after the fact. I offered
Proof by Military orders saying I left Feb 2013
Proof of where I lived during the time the phone was still turned on Feb 2013-Dev 2013
even my ex-wife said she would notify them and say what was "supposed" to happen with the change of responsibility in Feb 2013
I even offered a copy of my divorce decree that shows our current bills at the time and it states which I am responsible for and also states antying that she incured not listed is her responsibility!
They won't accept anything, and even stated to me, that no matter what I do, they can promise me the only way it will ever be removed from my credit is if I pay it!
To me this sounds like a company who thinks they are above the law and think they can bulley individuals into either being quiet or accepting the mistake!
Called Century Link to get quote of their monthly costs. Told them that I would let them know if I decide to go with them. Next thing I know I have a tech at my door ready to hook it up. Told him I wasn't interested and to go away. Now they have billed me $236.00 for services I don't even have. They have never been in my apt. but claim I have their equipment. Called customer service and they said they would cancel the service. Service I never ordered and never had.
Have problems with slow internet. Called and set up for a tech to come out. No call no show. Got on chat line and was transfered to people who could not do anything for me. Called and set up appointment #2. Was to be at my place between 8 and noon. Got a text message at 11:15 that the tech was on his way. I did not get the text until after I got off work at 3. Then there was another text at 12:50 saying he could not access the home. The person waiting for him left because they thought it was another no show. I called again and I screamed at everyone that I was transfered to. A tech showed up the next morning and told my girlfriend that there was nothing wrong. Everytime I called them they told me they could see that there was a problem that needed to be fixed. Still not fixed. Guess I have to call again.
On August 4th, 2014, I ordered a bundle of DirecTV and CenturyLink Internet from DirecTV. The advertisement in the mail said that the DirecTV portion would be $24.99/mo, with the internet portion running $19.95/mo. I ended up adding a phone line which I was told would be $12.80/mo plus about $7.00/mo of taxes. I was told that my DirecTV bill would come from DirecTV and my internet and phone bill would come from CenturyLink. We had issues with our DirecTV bill, but you can read about that in another RIPOFF REPORT. This is about how screwed up my CenturyLink bill ended up and the SCAM that they are running.
As you can see from above, my internet and phone bill should run about $40/mo. I was absolutely shocked when I received my first bill of $175.00. Of course I guess I should have been considering when the phone technician guy was at the house, he said that someone else would have to come back out to fix the quality of the phone line and that he had to run up the road to do something and would be right back. He never showed back up and no one ever came out to fix the phone line, which we haven't ever been able to make phone calls out with. It only works with incoming phone calls and works with our security gate. I've spent nearly 20 hours dealing with CenturyLink trying to get this fixed, but still no one has come out to fix it and my bill is still screwed up.
It is now October 15th. We were told not to pay anything until the bill was fixed, which we've been told 3 times now after our new bill came out and it still wasn't fixed. CenturyLink talked us into having the DirecTV bill added to them, which was a huge mistake because now they control that account too. We paid our DirecTV bill in full and now CenturyLink is trying to charge us for that too even though it's already been paid. This morning our internet, phone and DirecTV was shut off for non-payment, even though talked to them 2 days ago when we got our 3rd bill and it was still wrong. For just phone and internet we're currently $315.00 past due with another $140 due. None of that includes our DirecTV bill.
My wife called today and the customer service woman that she talked to was so rude to her and told her that she needed to pay the $315.00 in order to get it all turned back on otherwise they would cancel our account altogether. I called today, again, and supposedly the person I talked to was going to get it fixed. He said that we just needed to pay $111.05, which was for 2 months of service (the correct past due amount), and that we should get another bill with the correct amount of $55.53 that will be due by October 26th. Obviously my wife couldn't get online to pay it, so she tried calling to make payment. Again, another customer service woman that she talked to was extremely rude to her telling her that she didn't care who I talked to, that the $315.00 past due amount needed to be made in order to turn the services back on and if it ends up being that there are any credits to our account, those would show up in a couple of months. I'm not sure why our DirecTV was turned off because not only did we pay DirecTV for this already, the TV has nothing to do with the internet or phone bill.
I was able to get online at work and pay the $111.05 that I was told to pay. Now we'll see if they actually turn the services back on. So far it's 3:17pm and nothing has been turned back on. So now they have our money and we have no services. What a SCAM!!!
Fed up! I signed up for Century Link internet service because it sounded like a good deal. After 3 weeks of not receiving my modem, and the company telling me it WAS delivered, I canceled my service. A week later, my modem showed up, and the UPS site showed the original modem was shipped to the incorrect address. I immediately shipped the modem back.
Because of the hassle, and because they were rude when telling me the modem HAD been delivered (when it hadn't) I decided to cancel the service before it was even started.
A month later, I received a a bill in the mail stating that I owed for services used. I NEVER used services!! I never had the modem out of the box! I called...twice..and after being on hold for 40 minutes, I finally spoke with someone who said they would bill the account.
Today, I received a letter from a collection agency stating Century Link reported me as being delinquent! When I called Century Link (I admit, I wasn't nice, after all, I have good credit and don't want something like this on it) I was told that once they send it to collections, they can't do anything about it. They said it was my responsibilty to contact the collection agency and straightne it out with them.
OMG....seriously? I just want all charges removed from my bill! I NEVER USED THE SERVICE!
Century Link 'sold' me a package that was supposed to include several features.
When I tried to use the features with the instructions they sent me in the mail, they didn't work.
At the bottom of the instructions they sent me were the words: "Available in Most Areas. Some restrictions apply."
The features I bought don't work in MY area, and there's nothing they can do to remedy this except bump me up to a more expensive package, which they say, WILL work in my area.
I call this BAIT AND SWITCH.
Century Link sucks and I refuse to give them any more of my money.
I have to keep their limited service because where I live doesn't offer any other carrier for internet or land line.
I will tell everyone I meet about Century Link and their shady business model.
I have had my business since 1/1/2012 and have used centurylink whole time paying approx. 115.00 per month which included phone, caller i.d, unlimited long distance and internet service. I have had no problem with them up until Dec, 2013. On sec 6, 2013 I had received a long distance disconnect notice (due 12/6/13) in the amount of 267.00 (I didn't realize at the time it was for long distance or I would have questioned the high amount since I was suppose to be getting unlimited long distance with my bundle). There was no way I could fork over this much money that day so I called to make arrangements to pay it 12/16/2013. I even received a confirmation letter thanking me for making arrangement. The letter said if I didn't pay by the date my services would be d/c edw/ no further notice. I paid it on time (I didn't even notice my long distance had been shut off since I don't make many long distance calls in my business ) and then it just so happened I tried making a long distance call on the someday as receiving my January, 2014 Bill. My bill was for 577.60 and I couldn't make a long distance call.
Ive been living a nightmare ever since not to mention I have made since Dec, 2013, payments of 267.60, (approx) 350.00, 210.00, 150.00, 100.00 & 100.00 only because I was bullied and threatened to lose all my services with them . I have had no internet service for over a month now and today I got a disconnect of internet service notice (due Mon 6/30/14 for 408.00. I have left out a lot of the details such as the several calls I made to them and the complete run around I am going through.I used to love to go open my used bookstore everyday but now I totally dread it and with the etectonics it was already beginning to suffer somewhat but it was making it. This week I finally talked to the PUC in town and it will be investigated, hopefully (I am so mentally exhausted from all this I have little faith). But I will need to call them Mon to inform them (PUC) of this bill I got today. Now its like deja vois because cone to find out I hadn't had long distance since Nov 1, 2013!?!?
I have been attempting to disconnect my telephone land line from Centurylink since February 2014. When I call, they give me 3-4 numbers to punch: Additional Services; Repairs; Discontinue Various Services; etc. IF I push the Discontinue Services button, I am placed ON HOLD forever!! I have never been able to stay online long enough for them to answer, I guess. How long should a CUSTOMER be required to stay on hold in order to get satisfaction from a company?? ONE HOUR?? TWO HOURS?? I have a life. I have sent them an email, telling them to disconnect my "services" which are off and on and I never know if I have a phone line or not. They respond saying they do not accept emails for disconnecting services. I need to call them in person. FINALLY I thought I had an answer to my problem. They have a 'CHAT LINE' on their website. So, I tried it. I jumped through all the multitude of hoops the "customer service bimbo" provided for me. FINALLY, after 15 minutes or so, she told me she would follow through with my disconnect. LO AND BEHOLD!! She only received an ERROR CODE!! But, wait!! She would try it again and see if it worked. Sadly ... "surprisingly" ... she was still receiving the ERROR CODE and could not complete my request to DISCONNECT. Instead, I was told to call customer service on the weekday from 9-10 (or whatever) EST. I told her I would no longer waste my time attempting to contact any of their pseudo "customer service" personnel. She ever-so-cutely did a (* = frustration) which was merely STUPID. FCC says they do not deal with Centurylink. Is it because THEY cannot get through to anyone, either?????
For your own peace of mind .... STAY AWAY FROM CENTURYLINK!!! They will stalk you until you die and they will continue to want your $$$$$ even when you are cold in your grave and turned to dust!
CenturyLink, Inc. Reviews
For the past couple of years I have used CenturyLink for my internet service, Direct TV for my television and Verizon for my phone carrier. In April I moved. According to all 3 services "bundling" was the way to go to save money.
When I moved each service promised a "straight accross" transfer with no extra fees. Phone reps from each service "checked" my new location and confirmed there were no "hidden" issues and everything would be an easy change, again, encouraging "bundling" as the best option to save money and time.
As soon as the Direct TV installer came, wired all the external area and started on the internal connect I was informed I didn't have the right setup for a smooth transfer and a "genie" was needed at another $200 dollars. I refused the service so I was put on the phone, on hold, with billing for 45 minutes. When I finally had a human on the other end of the phone it was to collect the $200 up front. I informed them I wanted to cancel my service. The installer got back on the line and after bantering back and forth with billing someone on the line agreed I would be billed $100 for the genie. I agreed to this and it was installed. CenturyLink mailed their modem and I followed instructions to install the internet. DirectTV never completed installation that would provide internet connection to the Genie.
After a month I heard nothing from either company for billing. I went on line under my login for each service and had to spend a better part of the day with both companies. I was not bundled and neither company had billing information correct but I had amounts due and no documentation to show charges. DirectTV claimed CenturyLink was responsible for the billing process and CenturyLink claimed no paperwork had been sent to them with my account information. While on the phone, in order to keep my services running, I was given an amount that would bring my service current so I made the payment with the understanding paperwork would follow. It never came!
We are now in July. I just recieved my first bill via email from CenturyLink yesterday and I also recieved a paper bill in the mail with a enourmous amount owing. I have never recieved any documentation via email or USPS for Direct TV. I should only be charged 65.92 (higher than the original fee promised) for internet but now I'm locked into a 24 month contract. Assuming the higher price was the "bundled" amount for DirectTV I reviewed the invoice but found no trace for my "bundle" package promised. When I came home last evening DirectTV has turned off my services claiming there is no payment.
Again, when I go on-line to check my bill it shows I have a credit of $13.00 and a 0 balance owing. I called DirectTV and they informed me they are no longer responsible for my billing and would not be able to turn my service back on until I paid them an owing amount but they couldn't find the amount I owed because it showed a credit. They tried to connect with CenturyLink but the office closes at 6:00 pm
I called CenturyLink today, using valuable work time, and spent a couple hours going in circles with billing only to find out they were unable to assist and they put me into another pool with Financial who were unable to assist either. The only thing they were able to do is unearth some type of bill from DirectTV for over $200. When I told them I'd never received any billing from their company they said they mailed it so they weren't responsible. Since I did receive the CenturyLink bill I know the company has my address so the story doesn't wash.
I still, to date, have absolutely nothing for an invoice or a tracking system for either CenturyLink breakdown expenses or DirectTV charges. DirectTV claims I am in the bundle system but CenturyLink claims I am not. Verizon isn't even a piece I have begun to uncover and I'm sticking with keeping them out of the loop unless I have interupted services from them next.
When I requested a Corporate number to get this issue resolved on hours that are not during my work day I was informed by Maria. a Financial supervisor from Pheonix that Corporate does not allow contact information to be given out and there is no customer service after hours.
At this time I still have no DirectTV service, no billing information and no one to assist with resolve.
My bill was paid twice by USAA bill pay. Two months in a row. I paid online via the USAA web site I had confirmation in both occausions. On the first one I recieved a diconnect notion in the mail. I didn't want to be shut off so I paid on the companies web site. I was never credited for the bill paid bill. So after numerous calls being put on hold for 45 mins. total I finally recieved a check in the mail for the first bill pay. The following month June of 2015 the phone bonce form **** happened again. I was put on hold and pushed around to four people. One seemed very sincere but the billing mix up was behond her pay-grade. She seen no disconect notice on my account!
Ten days latter in the middle of the day my service was shut off. My bill was not due for about 10 days.
I wasn't over due in any way. I had paid my next bill early by mailed check and had subtracted the uncredited amount with a note on the check regarding the uncredited amount. After my sevice was rudely in the middled of the day without any notice, I stopped payment on the check at a cost of $29. At the time I needed my phone because I a 100% disabled Vietnam Combat Vet. Now I am forced to use a Tracphone and pay by the min. It is costly because hold times are long when you call the VA and put on hold for 58 min.
Century Link has no heart and bills in one state and sends disconnect notices from another accoss the country. Service calls are dispatched from the Philliapian islands. This is a company in business for max profit not service. There service representices are mostly good BSers. Where is the money going?
I was not satisfied with customer service , monthly fee was not the same what we agree before , they lied to me about the package , they overcharge me . I did cancelled before the 30 days in also return all the boxes 3 days after I cancelled . Manager told me was no charger, not fee at all . $00 .
I purchased a modem for use while I had CenturyLink service. Bought it outright, rather than renting. Then, the modem broke down not long after I got it. They sent me a new one to replace it. No problem, right?
Well, their service wasn't great, so I cancelled at the end of my contract. They proceeded to charge me for an unreturned modem. Turns out they decided that the replacement they sent must be returned. So, I returned it.
A month later, my account still hadn't been credited, so I called. They said they had received the returned modem and that I would receive a refund. However, instead, they decided to charge me AGAIN for an unreturned modem.
So, for the past four months, I have been calling, emailing, and chatting with them to get this refurnd. Even though they have actually told me, in writing, that I am due a refund and that it's being processed, I've still not received it, and they show me owing them money.
Every time I contact them, it's the same runaround - I explain to them the situation, even though they have everything right in front of them. They tell me that the refund is coming, and then it never does, so I contact them again, and it's the same game.
Now, I'm having to take them to court on it, because they just refuse to handle the situation. So, they've been telling me one thing and just not doing it. It's a RIPOFF, if I've ever seen one. No one should EVER consider doing business with this company. They are dishonest and incompetent.
Centurylink has worst service I`ve ever delt with I have been with out phone for 2 weeks goning on 3 been hung up on put on hold for ever straight out lied too everyone you talk to has differnt story they don`t care at all about the customer what so ever these places are so lucky they can do this because of no compation so they do what ever they want screw have no customer service
I have been a customer of CenturyLink DSL for over a year. I was paying $55 a monh for 12 Mbps download. I felt this was a little high, so I contacted CenturyLink to see if I was eligible for any promotions to get my rate down.
The representative I spoke to was very helpful and said that she could budle my Internet service with basic Prism TV and get my total bill down to $40 a month for one year ($20 a month for Internet and $20 a month for Prism TV). I was very clear that I would not use the Prism TV and all I cared about was my total bill. She told me that they would need to send someone out to install he Prism TV at no cost to me. So, I agreed to bundle to get the lower monthly price. After the installer came out, I unplugged the Prism TV box and put it in my closet. Everything was working fine.
The first bill that came was really confusing because of prorated charges and promotional discounts, so I figured when the next bill came, I would be able to verify the monthly price. Unfortunately, the bill that came for an entire month was $75. I called CenturyLink and the representative said that I was paying about $35 a month for Internet and $35 a month for Prism TV. To her credit, she offered to cancel the Prism TV and give me Internet for $30 a month for one year. She did say, however, that I was on the hook for the $75. So, CenturyLink promised my monthly bill would be $40, they charge me $75, and they say they did nothing wrong, and I have to pay.
After I protested, she put me on hold for 5 minutes, came back and said she could not do anything about the $75. I understand that companies and people can make mistakes, but when CenturyLink overcharged me, they should take some ownership. I did not want to be without Internet service, so I asked her if I could cancel the Prism TV and keep the Internet. She said I could, but if I cancelled the Internet before a year, I would have to pay a $200 termination fee.
At this point, I really didn't fell like CenturyLink wanted to keep me as a customer. There is only two Internet providers to my home, so I guess CenturyLink doesn't feel like they need to compete. I decided to cancel my entire service with CenturyLink, and based on the way I was treated, I will never go back. I would not recommend CemturyLink to anyone else, as well.
Centurylink put me on a promotional package for phone and internet last summer (2014) in early June. What they failed to tell me was that they were also slipping in a charge without my knowledge. I only found out about it end of April 2015 when a rep stated something called @Ease was on my account - which had to do with helping you with your computer if you had one (viruses and such). I told the rep I never ordered it and never would order it - as I was hardly ever there - as it is for a rental cabin. They stated that they could only credit back 3 months. I stated that that is insufficient - as the charge was put onto my account fradulently by a rep without telling me about it. Their response? Well - you can review your bill and you might have found it that way. I said really? It is in tiny print at the bottom of a page under Broadband Cost recovery. They hope that no one notices it or questions it, and I certainly didn't. The only way I knew that the extra charge was on my bill that I never ordered was when I asked a rep about "how can I reduce my bill?" They said the best they could do was credit me 3 months (even though this fraud had been going on for about a year). That is insane. If it was fraudently put on - it should be credited all the way back to the beginning. So I am out 80-90 bucks because they slipped it on without my knowledge. Then I called back to "customer loyalty" and discussed how I could reduce my bill. She said she could reduce it by about 20 bucks a month - including a $10/mo discount for auto-pay. I told her I have been on auto-pay for over a year - why am I not getting a discount for it now? She said - because the rep of the program you went into didn't tell you about it. Then she hung up on me or we got disconnected (from their end - not mine.)
I signed up for internet with CenturyLink and was told I was get 40 mbps download speed and 5 mbps upload speed. The person I spoke to was very nice and gave me a specific price. My invoice which I received later said I had ordered a home phone (which I did not). I called CenturyLink to find out how to fix this. The person who I spoke with told me that the order was so incredibly messed up that the only thing she could do was cancel that order and then place a new one that was correct. I had to wait two additional weeks to get service. I work from home so this is a big deal.
When I got service it was no more than 12 mbps download and barely 1 mbps upload. The best part though was that I was billed for the cancelled service AND the new service. For 6 months. Every time I called to complain and explain what happened the very "helpful" representative would tell me that they fixed it and not to worry. I am such a sucker that for 5 months I believed each one of them. I finally blew my stack when I got sent to collections on the account that was supposedly close--for service I never received. The supervisor I finally spoke with said he fixed things and he was sorry. Then he told me I hadn't really been sent to collections. Except I received a bill from a collection agency on behalf of CenturyLink and I readi it to him. Why would a supervisor tell me that I hadn't been sent to collections when I really had? Sheer incompetence. Then he told me not to worry about it because it wouldn't affect my credit. As if I am going to believe this incompetent person who has no interest in telling me the truth.
When I asked him to find out why 5 reps told me that they had fixed this ridiculous problem and every single one of them was so incompetent that they did not do it, he said it was too long ago for him to investigate. So CenturyLink sucks and they don't care. I'm canceling my service because i just can't stand to pay them any longer. I don't care if I have to pay a termination fee. This kind of company does not deserve to be in business.
In sum, they lied, they billed me for services not rendered and then they didn't fix this for 6 months all the while telling me they did, then they sent me to collections for something I didn't owe and then told me that they didn't. Incompetent .Liars. Have no interest in fixing their own mistakes.
Since changing internet to century link, we have had continuous problems with extrememly slow connection, dropping connection frequently. false advertising! would never recommend this company. they lie and misreprersent their service and do not provide what they advertise. everyone we have talked to has the same complaint. DO NOT get sucked into their company, you will be 100%dissatisfied. very unreputable company, difficult to reach a live person, and when you do, they have individuals who are trained to skirt around issues, complaints, and problems with unhelpful b.s. they suck people in by telling them it is month to month, but then the consumer is stuck with a contract, drawn up by lawyers who are educated in wordy documents to protect the unscrupulous company! pay a few dollars more, save the aggravation & go with a reputable company.
CenturyLink is a scam, They flat out lie to you to get you to sign up with them. They Promise to give you 60MBPS speeds, promise to waive the set up fees, promise to give you a visa gift card. However once you sign they only give you 40MBPS sppeds, then tell you if you want 60MBPS you have to pay tripple the cost one one call. On another call they say 60MBPS is not even available in your area.And of course they never give you the Visa gift card. Every time you call they tell you a differant lie. They leave you on hold for 20 minutes then hang up on you. You ask for a supervisor and even they lie, they simply don't care. It's the old bait and switch scam. They promise you one thing and what you get is another and when you call them on it they just tell more lies or simply hang up on you. Worse customer service in the world.
In Feb 2013 I Deployed to another country for the Military. Prior to my Deployment I called CenturyLink to remove myself from the account and put it under my ex-wifes name. I was informed that it couldn't happen over the phone, but needed to go into the office. We then went into the office and filed the "change of responsibilty" that was needed. I then left the country.
In Dec 2014 a collections account appeared on my credit report for CenturyLink. I have spent over 10hrs of phone calls with both the collection agency they hired (AFNI) and CenturyLink, with no resolve. And that is after even going up 2 Tiers in the customer relations department.
It appears the account stayed open and being paid by my ex-wife until Dec 2013 (10 months after I left). I obviously had no idea/knowledge of this. What appears to of happened is when we went in the office to do the change of responsibility all they did was "add her" as an authorized user to the account.
I have asked over and over what could be done to rectify the mistake (whose ever they want to say it is). I keep getting told that there is nothing that can be done since it is now in collections. I even stated that mistakes happen both by business and consumers, but the difference between a repitable company and not is what they do to assist in coming to the right answer after the fact. I offered
Proof by Military orders saying I left Feb 2013
Proof of where I lived during the time the phone was still turned on Feb 2013-Dev 2013
even my ex-wife said she would notify them and say what was "supposed" to happen with the change of responsibility in Feb 2013
I even offered a copy of my divorce decree that shows our current bills at the time and it states which I am responsible for and also states antying that she incured not listed is her responsibility!
They won't accept anything, and even stated to me, that no matter what I do, they can promise me the only way it will ever be removed from my credit is if I pay it!
To me this sounds like a company who thinks they are above the law and think they can bulley individuals into either being quiet or accepting the mistake!
Called Century Link to get quote of their monthly costs. Told them that I would let them know if I decide to go with them. Next thing I know I have a tech at my door ready to hook it up. Told him I wasn't interested and to go away. Now they have billed me $236.00 for services I don't even have. They have never been in my apt. but claim I have their equipment. Called customer service and they said they would cancel the service. Service I never ordered and never had.
Have problems with slow internet. Called and set up for a tech to come out. No call no show. Got on chat line and was transfered to people who could not do anything for me. Called and set up appointment #2. Was to be at my place between 8 and noon. Got a text message at 11:15 that the tech was on his way. I did not get the text until after I got off work at 3. Then there was another text at 12:50 saying he could not access the home. The person waiting for him left because they thought it was another no show. I called again and I screamed at everyone that I was transfered to. A tech showed up the next morning and told my girlfriend that there was nothing wrong. Everytime I called them they told me they could see that there was a problem that needed to be fixed. Still not fixed. Guess I have to call again.
On August 4th, 2014, I ordered a bundle of DirecTV and CenturyLink Internet from DirecTV. The advertisement in the mail said that the DirecTV portion would be $24.99/mo, with the internet portion running $19.95/mo. I ended up adding a phone line which I was told would be $12.80/mo plus about $7.00/mo of taxes. I was told that my DirecTV bill would come from DirecTV and my internet and phone bill would come from CenturyLink. We had issues with our DirecTV bill, but you can read about that in another RIPOFF REPORT. This is about how screwed up my CenturyLink bill ended up and the SCAM that they are running.
As you can see from above, my internet and phone bill should run about $40/mo. I was absolutely shocked when I received my first bill of $175.00. Of course I guess I should have been considering when the phone technician guy was at the house, he said that someone else would have to come back out to fix the quality of the phone line and that he had to run up the road to do something and would be right back. He never showed back up and no one ever came out to fix the phone line, which we haven't ever been able to make phone calls out with. It only works with incoming phone calls and works with our security gate. I've spent nearly 20 hours dealing with CenturyLink trying to get this fixed, but still no one has come out to fix it and my bill is still screwed up.
It is now October 15th. We were told not to pay anything until the bill was fixed, which we've been told 3 times now after our new bill came out and it still wasn't fixed. CenturyLink talked us into having the DirecTV bill added to them, which was a huge mistake because now they control that account too. We paid our DirecTV bill in full and now CenturyLink is trying to charge us for that too even though it's already been paid. This morning our internet, phone and DirecTV was shut off for non-payment, even though talked to them 2 days ago when we got our 3rd bill and it was still wrong. For just phone and internet we're currently $315.00 past due with another $140 due. None of that includes our DirecTV bill.
My wife called today and the customer service woman that she talked to was so rude to her and told her that she needed to pay the $315.00 in order to get it all turned back on otherwise they would cancel our account altogether. I called today, again, and supposedly the person I talked to was going to get it fixed. He said that we just needed to pay $111.05, which was for 2 months of service (the correct past due amount), and that we should get another bill with the correct amount of $55.53 that will be due by October 26th. Obviously my wife couldn't get online to pay it, so she tried calling to make payment. Again, another customer service woman that she talked to was extremely rude to her telling her that she didn't care who I talked to, that the $315.00 past due amount needed to be made in order to turn the services back on and if it ends up being that there are any credits to our account, those would show up in a couple of months. I'm not sure why our DirecTV was turned off because not only did we pay DirecTV for this already, the TV has nothing to do with the internet or phone bill.
I was able to get online at work and pay the $111.05 that I was told to pay. Now we'll see if they actually turn the services back on. So far it's 3:17pm and nothing has been turned back on. So now they have our money and we have no services. What a SCAM!!!
Fed up! I signed up for Century Link internet service because it sounded like a good deal. After 3 weeks of not receiving my modem, and the company telling me it WAS delivered, I canceled my service. A week later, my modem showed up, and the UPS site showed the original modem was shipped to the incorrect address. I immediately shipped the modem back.
Because of the hassle, and because they were rude when telling me the modem HAD been delivered (when it hadn't) I decided to cancel the service before it was even started.
A month later, I received a a bill in the mail stating that I owed for services used. I NEVER used services!! I never had the modem out of the box! I called...twice..and after being on hold for 40 minutes, I finally spoke with someone who said they would bill the account.
Today, I received a letter from a collection agency stating Century Link reported me as being delinquent! When I called Century Link (I admit, I wasn't nice, after all, I have good credit and don't want something like this on it) I was told that once they send it to collections, they can't do anything about it. They said it was my responsibilty to contact the collection agency and straightne it out with them.
OMG....seriously? I just want all charges removed from my bill! I NEVER USED THE SERVICE!
Century Link 'sold' me a package that was supposed to include several features.
When I tried to use the features with the instructions they sent me in the mail, they didn't work.
At the bottom of the instructions they sent me were the words: "Available in Most Areas. Some restrictions apply."
The features I bought don't work in MY area, and there's nothing they can do to remedy this except bump me up to a more expensive package, which they say, WILL work in my area.
I call this BAIT AND SWITCH.
Century Link sucks and I refuse to give them any more of my money.
I have to keep their limited service because where I live doesn't offer any other carrier for internet or land line.
I will tell everyone I meet about Century Link and their shady business model.
I have had my business since 1/1/2012 and have used centurylink whole time paying approx. 115.00 per month which included phone, caller i.d, unlimited long distance and internet service. I have had no problem with them up until Dec, 2013. On sec 6, 2013 I had received a long distance disconnect notice (due 12/6/13) in the amount of 267.00 (I didn't realize at the time it was for long distance or I would have questioned the high amount since I was suppose to be getting unlimited long distance with my bundle). There was no way I could fork over this much money that day so I called to make arrangements to pay it 12/16/2013. I even received a confirmation letter thanking me for making arrangement. The letter said if I didn't pay by the date my services would be d/c edw/ no further notice. I paid it on time (I didn't even notice my long distance had been shut off since I don't make many long distance calls in my business ) and then it just so happened I tried making a long distance call on the someday as receiving my January, 2014 Bill. My bill was for 577.60 and I couldn't make a long distance call.
Ive been living a nightmare ever since not to mention I have made since Dec, 2013, payments of 267.60, (approx) 350.00, 210.00, 150.00, 100.00 & 100.00 only because I was bullied and threatened to lose all my services with them . I have had no internet service for over a month now and today I got a disconnect of internet service notice (due Mon 6/30/14 for 408.00. I have left out a lot of the details such as the several calls I made to them and the complete run around I am going through.I used to love to go open my used bookstore everyday but now I totally dread it and with the etectonics it was already beginning to suffer somewhat but it was making it. This week I finally talked to the PUC in town and it will be investigated, hopefully (I am so mentally exhausted from all this I have little faith). But I will need to call them Mon to inform them (PUC) of this bill I got today. Now its like deja vois because cone to find out I hadn't had long distance since Nov 1, 2013!?!?
I have been attempting to disconnect my telephone land line from Centurylink since February 2014. When I call, they give me 3-4 numbers to punch: Additional Services; Repairs; Discontinue Various Services; etc. IF I push the Discontinue Services button, I am placed ON HOLD forever!! I have never been able to stay online long enough for them to answer, I guess. How long should a CUSTOMER be required to stay on hold in order to get satisfaction from a company?? ONE HOUR?? TWO HOURS?? I have a life. I have sent them an email, telling them to disconnect my "services" which are off and on and I never know if I have a phone line or not. They respond saying they do not accept emails for disconnecting services. I need to call them in person. FINALLY I thought I had an answer to my problem. They have a 'CHAT LINE' on their website. So, I tried it. I jumped through all the multitude of hoops the "customer service bimbo" provided for me. FINALLY, after 15 minutes or so, she told me she would follow through with my disconnect. LO AND BEHOLD!! She only received an ERROR CODE!! But, wait!! She would try it again and see if it worked. Sadly ... "surprisingly" ... she was still receiving the ERROR CODE and could not complete my request to DISCONNECT. Instead, I was told to call customer service on the weekday from 9-10 (or whatever) EST. I told her I would no longer waste my time attempting to contact any of their pseudo "customer service" personnel. She ever-so-cutely did a (* = frustration) which was merely STUPID. FCC says they do not deal with Centurylink. Is it because THEY cannot get through to anyone, either?????
For your own peace of mind .... STAY AWAY FROM CENTURYLINK!!! They will stalk you until you die and they will continue to want your $$$$$ even when you are cold in your grave and turned to dust!