CheerXperience


Country United States
State California
City El Dorado Hills
Address 1230 Glenhaven Court
Phone 916-597-5214
Website http://cheerxperiencerocks.com/

CheerXperience Reviews

  • May 12, 2015

Please be wary and do your research before signing anything with this cheer gym. The owner, Sarah Mitchell, overcharges parents both in the contract you sign and during the months she automatically charges your card on file (and you are *required* to have a credit card on file with her). Upon comparison to other cheer gyms in the region, she is at a minimum $1000 more. To make it more painful, the gym is no where near as successful at competitions or athlete retention.

It is common practice for her to take orders from parents for extra practice wear, warm ups, uniforms, swimsuits, and other frills and charge for them, only to either never provide the products or not provide them until the season is over and the items are no longer needed. Last year practice wear was charged to the parents in September and the practice wear was delivered in MAY - after the season had finished. This year, uniforms, extra practice wear, warm ups, and swimsuits were purchased and paid for again in September. Uniforms were not supplied until HALF WAY through the competition season, instead having the athletes compete in sports bras and spanx. Classy. The warm ups were not delivered until February and were drastically different than the advertised product. The quality of the warm ups and uniform was that of a low budget warehouse, not of a facility charging $4500 per athlete. The last two years of uniforms were of such poor quality, we were instructed to not wash them as they would begin to fall apart and all the rhinstones would come off. The owner stopped putting together a price sheet for each of the individual items and instead began charging an "all inclusive" price so that she didn't have to answer to the shoddy wear she provided. The extra practice wear and swimsuits that were also paid for in September were never delivered. Multiple families were double charged monthly dues at various times throughout the season and getting refunded for the overcharges was nothing short of miraculous.

This gym also advertises as a "world class facility", however there is no heat or air conditioning used. Often the coaches are huddled by a small space heater while requiring the athletes to practice in sports bras and spanx. Part of last year the spring floor was moved to different facility and the athletes were required to tumble and practice stunts on a two inch carpet on top of concrete. This practice lead to multiple injuries.

At the end of the year when a few teams went to Florida for a nationwide competition, they were required to again pay an "all inclusive" price to the gym owner. Every other gym we contacted has the families pay the competition organizer directly. It was discovered the gym owner overcharged for everything from the flights (which were a 12 hour process from CA to FL), rooms, a team dinner (when upon contacting the restaurant directly, we were told the cost was $20 per person, yet the owner was charging $40 per person); all on top of already paying an additional "coaches fee" for this single competition. CheerXperience families paid roughly $1300 per family, other CA gyms going to the same competition paid much, much less.

In addition to the many, many ripoffs of this facility, there are multiple complaints from athlete families. The owner, coaches & office manager repeatedly engage in bullying behavior - withholding water as punishment for not hitting stunts, forcing kids to run without access to water, threatening athletes to work through injuries or else be kicked off the team (in many instances causing further, significant injuries), profanities and insults being hurled at athletes as young as 8 years old, and significant gossiping about families to other families. It's incredibly unprofessional. The owner and her family are known to refer to parents they don't like as a "cancer" - a disgusting adjective and a complete insult to those who have suffered through the disease. They do all this behavior while hiding behind the veil of Jesus, adding further insult to those true Christians that would never treat people as these individuals do.

Final lesson? DO YOUR RESEARCH and read as much as you can about this facility before signing a contract and supporting someone and something so vile. Yelp also has many, many negative reviews the owner had pushed to the "not recommended" area to avoid the reviews effecting her ranking. If you provide the product you promise with true business-like behavior, you won't have to hide negative reviews to make yourself look better.

  • May 9, 2015

Parents please be aware and research before you commit to this gym. It's a scam and very poorly ran. You will be over charged, lied to, and treated horribly. I could list things for days of everything that has happened. It is so unbelievable how they treat the athletes at the gym. Such punishments as with holding water, vague booking on social media, turning other athletes against each other. You will not receive the quality of products as promised. The practice wear is horrible, the uniforms are so cheaply made they fall apart after washing them. The customer service is non existent. Extremely rude or you will be ignored. If you ask questions you will be banned from the gym and excluded in any activities in the future. They call all the cheer parent f@&$jng b%^#hes. And that they hate them. The athletes are cussed at and threatened if they don't perform well. Publically humiliated. And when you decide to leave, woah hold on to your seat and get ready for the lashing that is coming your way. Please use caution when considering this business. Your children will suffer

  • May 9, 2015

My daughter cheered at this gym for over 2 yrs. she was bullied by the owner a coach and the office manager. The girls refused water breaks. The girls had 6 hrs practices with minimal water breaks. The owner lies about everything from what comps we are doing to when are practice wear and uniforms will be in. The owner asks parents to lie about there children being sick. And contagious so that they will still come to practice and parents won't get upset. She has guest coaches come on and humiliate the girls about there tumbling skill there weight. If a parent asked any questions about finances. She will ban you from practice and isolate your child. I'm posting this so that you are warned before you make a choice in a Cheer gym this owner of cheer xperience in rancho Cordova and el dorado hills has talked badly of pervious children and parents who have left this gym. Telling parents they were a cancer. Making horrible post about them on social media sites. Of children as young as 8 yrs old. Unethically recruiting girls. I ask you to really do your research and see for yourself.

  • Feb 16, 2015

My girls (2 of them) cheered here for 3 years faithfully, right after school was out daily until 8 or 9 at night. My girls LOVE cheer. On Jan 15th of this year a parent meeting was called and the parents were given 4 days notice of the gym moving 25 minutes away. The girls went through half of competition season with no uniforms and half of their practice wear still not recieved. It has been paid for over 6 months ago. For 6 weeks they had no spring floor to tumble, stunt or pratice on. The girls were told this is ok! It makes you better tumblers to not tumble on a spring floor while our floor sat unused in RC. We (the parents) were told the new floor for EDH was on order. Well it never came and that location closed with 4 days notice. I brought my girls to this gym faithfully for 3 years. 4 days noitce of a big move, no uniforms, no practice wear, no communication! I am one mom with 5 kids and I could not do it anymore. We left the day after the parent meeting. The next day I got an email saying I had broken the contract and owed 3600$ plus 500$ in buy out fees for each girl because I allowed them to quit and I broke the contract. No acceptance of respobsibility over the fact that the contract i signed we were told all practices and classes would be in EDH. I was told that I ALLOWED MY GIRLS TO BE QUITTERS AND THAT IS NEVER TOLERATED.

I have been lied to.

taken advantage of

had my girls be required to tumble in unsafe situations for 6 weeks and attend comps with no uniforms.

and then move the gym and give me 4 days notice.

and then say i am not following through on my end of the deal.

no i would not reccomend this gym to anyone.

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