The hidden fees were not readilibly availible on any corrispondance, buti i have been paying more than the minimum payment for almost 3 years, with about a 22% drop int balance.
i have decided now that i am on disability i can no longer afford to pay this bill.my advice is to stay far , far away from this cedit card company, 37.9% isnt woth the slavery.
I don't watch TV and last year after switching routers in order to help lower my bill amount, comcast talked me into switching my service plane for a higher speed that included cable TV even after assuring them I wasn't interested in it. But I was assured I would pay the same as I was $39.00 a month with a higher speed and a free promotional TV package I didn't even want but the guy kept assuring me it was a better deal even after letting him know I wasn't interested and I don't even watch TV. But he ended up talking me into something I didn't want anyway only because he assured me I could go back to the old plane and have the old price I was paying at the time.
Well today figuring the plane I never wanted in the first place was about to expire which it does on July 18th comcast informed me I would then be paying $79.00 a month. I informed the lady I spoke to what the guy assured me when he told me I could switch back to my old plane. The lady then said that's not possible I would have to get a package that cost more. Then she put me on hold and switched me over to their "Loyalty Department" where I was told switching to my old plane wasn't possible because they didn't have the code.
I can't stand TRICKERY or DISHONESTY and comcast will be getting their unopened TV tuner box for the TV I NEVER WATCHED back. I don't need it OR THEM I'll be switching to satellite Internet.
BEWARE Comcast is using trickery in order to switch customers to higher priced planes.
On May 5, 2015 I called comcast customer service to cancel my services including both Home Security and Internet. I spoke with Dakwon in the cancellation department. After denying all option Dakwon offered me he stated that I would be paying a EARLY TERMINATION FEE because I cancelled before my 2 year agreement. I agreed to that with no problem, in addition he informed me that my equipment needed to be returned and that the bill would be adjusted for the returned equipment. On May 15, 2015 I went in to the UPS Store in Orland Park, IL and dropped off my Home Security and Internet equipment. Tracking #1Z6465E90378939745.
On May 31, 2015 when I did not hear from Comcast, I called again to customer service this time speaking with Alex in the billing department. He stated that they could not locate the equipment and that no adjustments had been made on my account. He informed me that Home Security Billing was closed for the night and that I would need to call back tomorrow to talk with them.
On June 1, 2015 I called Comcast customer service and spoke with Nina in customer cancellation. She informed me that the internet was not cancelled at the current time, I told her that made not since because the internet modem was already returned to Comcast and their was no internet in the house. I also told her I had talked to Dakwon already on the 5th and it was supposed to be cancelled. Nina cancelled the internet and sent a confirmation to my email after talking with her. She also told me she saw there were still adjustments being made on my account for the Home Security and not to pay the bill that was set to be due on the 1st. She said their will be no late charges because they were still adjusting things on their end.
On June 12, 2015 I called Comcast customer service very upset for the 4th time and spoke with Joel whose supervisor number is #201079 after receiving another bill with a late fee. I explained that I had just spoke with Nina and she said their would be no late fees because Comcast was still adjusting the bill. Joel said he would make the adjustments and remove the late fee which he did. He stated that with the adjustments that should be made the final bill would be $50.53 and a refund credit of $249.47. He then said there was nothing else for him to do and transferred me to Victor in Home Security. Victor spoke with Tier 2 manager and explained that they had already received my payment of $300 and that the remaining balance would need another week to be updated for the equipment. I also gave Victor the tracking number for the equipment to put in the notes. Victor saw that Comcast had received it and said they would locate it and adjust the bill within a week. This is also the 1st time anyone mentioned that I should have not returned the Home Security equipment because if I was being charged an early termination then the equipment was mine to keep. I informed Victor, that Dakwon the original person I spoke with asked me to return the equipment for an adjustment.
On July 13, 2015 I called Comcast customer service for the 5th time after checking my online account and seeing no changes or adjustments had been made in a month. I spoke with Frank who is a Billing Agent of Home Security. After looking at my account he apologized and said Ms. Garcia give us 24 hours and everything will be adjusted we apologize. I accepted what Frank said and got off the phone with him.
July 14, 2015 I receive a call from Collections telling my account balance was sent on July 7, 2015 and I owed the full payment of the remaining balance. The same amount I had called and spoke with Alex, Nina, Joel, Victor and Frank about. Now mind you, I just spoke with Frank the night before and he never mentioned my account balance was sent to collections and that no adjustments were going to be made. NO ONE EVER CALLED AND STATED THAT NO ADJUSTMENTS WOULD BE MADE. But yet, collections has my account balance. Of course, I proceeded to call Comcast customer service about why I had been lied to by every agent in this dispute and how angry I was about the issue. The only advice I was given today after speaking with a representative was to go back to UPS where I dropped off my equipment and pick it up since its mine. How stupid is that? And that my balance was delinquent and they could do nothing about it. I could not get the agents name before the phone somehow hung up after being on hold.
I am beyond disappointment and frustration and plan on taking my dispute to the top of the corporate office and to every person I know and to people I don't know to warn them of the challenges I have faced with Comcast Customer Service. Comcast customer services lacks knowledge of cancellations and no one is on the same page when it has to do with communication and rules set in place. I am not upset about the Early Termination Fees, but about being told to return the equipment and that adjustments would be made for the returned equipment and then having my balance go to a collection agency to devalue my name and credit. I have already emailed the Regional Specialist and other executives about the matter and have gotten no response from anyone.
I paid my internet/cable bill in full (double play) of $139.91. I received a text the next day saying thank you for your partial payment of $57.00. I checked with my bank, and the $139.91 had been withdrawn and paid to Comcast. I then checked the Comcast website, to see if the text was in error. No, they still want 87.91 to be paid, after receiving 'partial payment' I called Comcast, spoke to a rep and a supervisior, who spoke english as a second language, and were hard if not impossible to understand completley. They say? I think that when I ordered double play, I had a bill and my payment was creditied toward that. I paid a $100. equipment deposit when I ordered the double play. No where on the current or past bills, does it show a past due amount, and there is no tracking showing that the $87. was paid toward something else, it is reflected no where on the on line billing. They can not just take part of a payment, and send it off to lala land, and not show it was paid.
When I first moved back to Seattle, a year ago, after living in Dever for four years, and having an account in good standing in Denver, they made me pay bills for my address in Seattle for other people who had lived at the address and not pay the bill, plus a huge deposit.
On Feb 20, 2015 I ordered a Technicolor TC8305C Telephony modem from ownyourownmodem.com so I would not have to rent one from Comcast. I received it in a couple of days. I had it up and running in no time. When I took the Comcast rental the service rep asked me what I was using and if I was sure it would work. I told the rep it was the same model as the one I was returning. She asked me if it had the Xfinity on it , and I told her it did. She said if it had the logo on it, it was property of Comcast and they do not sell their equiptment. ( I found out that Best Buy sells a modem on line that will work with my Comcast equiptment but it has wireless range issues and it has the Xfinity logo on it) The rep said she would foward this to her higher ups. In the mean time I provided her with the MAC address and the serial number of my modem which she confirmed to be registered to a account in Georgia. Since then I have been contacted by Comcast security and he wants me to return it. I emailed the ownyourownmodem help desk and explained the situation. Aaron Kocherhans replied , " It's not your job to prove to them that is not stolen ,it is their job to verify that they have any rights to it of which they don't." Since all this happened , I have been looking on the web to see if anyone else has had this problem. I of course have found many, one of which was you. You said in your article that you had filed complaints with many agencies. I didn't see an update. I would like to know if any of them acted on your complaint . I also saw online that there are complaints against them since at least since 2011. How can they continue to stay in business? I would appreciate any help or guidance.
The entire process of renting modems to customers grossly lacks integrity.
When first signing on w/Comcast in 2004, the monthly rental was around $4/month. The rate now for OTW and likely Comcast as well, is around $8/month. It doesn't take a genius to figure out that at some point over a number of months, the cost of the modem even at a retail rate ($70?) is exceeded. And of course, Comcast & OTW are able to purchase them at a far lesser price.
SO, multiplying let's say $6 times twelve (12) months times ten (10) years amounts to $720 for a modem that likely cost Comcast & OTW let's say $20?
Now they will ineviably respond with the notion that the rental ensures a replacement should a modem default. Well, they generally don't. At least they haven't in the thirty something years I've been using them.
In April 2015, I called comcast business class to remove my phone line from the service. They said they would do so and get me in an updated rate plan. They never told me anything about canceling being an issue and no where in the contract itself did it state any fees that I would be required to pay. The representative stated that there was no pentaly if I wanted to change the terms of the agreement again.
In June 2015, a local internet service provider offered better rate and speed in my area. I had never had a competitor that I could switch to, now I did.
I called comcast to cancel the contract and they told me it would cost $2000. I understand that I might be required to pay an early cancelation fee that is reasonable, like say a few hundred dollars, but $2000 is bad business practice.
After many calls and poor interactions, no one at Comcast was willing to work with me on a more reasonable cancelation rate. They stated that the terms of the fee were in the terms and conditions, which were only available via a very small link in the contract I signed, and would have been very difficult to find even if I knew I was supposed to look for them.
So, I am not unable to switch providers due to fees that are too high and absolutely unreasonable for any small business or individual to pay.
We were going to drop Comcast cable and just obtain internet, but they offered us basic cable and internet service that was within our budget, $100.00 per month.
The cable was to include movies, but a month after we agreed to the deal the movie feature was cut off and we get messages that it is for "subscribed users only." The movie feature stopped working.
Also, they have increased our bill without explanation (and providing poor service as well) from $100 per month to $120. My husband was late paying the additional $20.00 this week and they cut our service for BOTH! He called them and they turned it right back on, but why do we have to go through this?
Sadly they are the only legit provider we can find in our area, so we're stuck. The rest of them are scheisters or offer snail pace dial-up only, which is 19-forgotton service.
My internet went out and Comcast internet (saw from my smartphone) confirmed internet service was down in my area. Got a text saying internet is restored but my service was not. So I called Comcast and they said I needed a new modem. Does not make sense because the internet was down and my modem dies or is bad? My modem is fine, even trying a different one of the same brand has the same behavior. But this company seems to think my modem is bad, yeah right. So theres a couple of reasons. Either the signal is not strong enough (or working right) or they are preventing me from using a service that I pay for so I would then be forced to buy or rent a new modem. I'm already going to switch to a different provider. The way Comcast service works is ridiculously bad. At least verify I'm getting a stable signal first before having to get a new modem. Sad that other people probably fall for this only to find out it really is the signal. Meanwhile I can't log into xfinity wifi possibly because Comcast is blocking my service. Got a stable wifi connection but can't get to the login page. Doing everything by phone but prefer using a desktop PC. Can't wait for Google Fiber in my area.
Comcast is an extremly hard compant to deal with. Our current episode began when we decided to install Xfinity home security systems. Before the system was even installed, the issues began. We were quoted one price and was billed for a much higher amount. All the while being assured that the price would be adjusted.
This issue has continued for the past 5 months since the system was installed. Every month we spend an average of 4 hours on the phone trying to work the bill out. We have spoke with six managers in the home solutions department, with each quoting us different monthly rates. These are not small amounts either. We were told that our bill was to be $218.76 plus taxes to pay $239.00 and that would cover it. My first bill was $433.19.
For the past two months, my services have been disconnected when the bill was paid two weeks before the due date. To add insult to injury, it is extremly hard to use this system when the installed sensors keep falling off the doors. Comcasts solution is to re-install them myself, after being charged installation fees.
This was the first billing issue that we have had with this company. We have had service complaints as well. We have a cable box that has to be warmed up before you can change the channels on it and one that will just go out for days at a time.
Anyone chosing to use this company should prepare themselves for many headaches, and long phone conversations that you will not win.
Comcast Executive office representative quoted me a monthly price and did not stick to the price, overcharged me every month totalling over $200.00 in overcharging. To date, they reported me to collections and I would like my credit report fixed and/or collections report and my account fixed with the overcharging.
On July 8,2014 Camcast scheduled an install at my house for high speed internet and a free TV set box. When Installers came out to do job they asked if they could ubnscrew the coaxial cable that was connected to the antenna in jack of my TV. I told them they could and said I would hook it back up to one of the other inputs on mu TV later. Little did I know they not only unscrewed the line which was connected to my over the air antenna that is mounted on my roof they cut it where it came through the wall and left the piece of cable and the wall face plate on the floor behind my TV. I called them starting July 10, 2014 and ask them when they were going to reconnect my antenna cable and was instructed they would file a damaqge report and have someone come out witin 72 hours to repair damage and that I would be compensated for the damage. I called them today since they had not even called me back and was informed that the damage report had been closed out and they would not do anything about what their installer did. I called today and discused issue again with them with no satisfaction at which time I asked to speak to a supervisor who told me Comcast had fulled rights to cut my cables and they were not going to do anything about the problem. Edgar was bthe supervisor's name. I can not believe the lies and broken promises made to me over this issue. What gives them the right to destroy personal property when they install equipment. All the installer ask was could he unscrew the cable not cut it. Why should I have to pay someone to come out and repair something that I was not advised of nor did I give my OK on?
As many of you may already know, COmcast has recently changed their billing prices in reference to internet usage. What is disturbing now is the offer "300GB" a month, then charge $10 for each 50GB used in that month. Okay, understandable. However, now you are being double charged for On Demand movies, you pay for the movie itself, and now you are also paying for the streaming of that same movie. Many of us have limited options in choosing service providers. So now, a $50 a month bill can easily turn into a $500 bill just for internet services. My children are homeschooled, therefore we use large amounts of data. Not only data for school, but for using Comcast On Demand services as well. Comcast is monopolizing the internet, and charging ridiculous fees as well. Each cutomer service rep we spoke with could not explain to us how our usage is calculated. Therefore, how can you accuratley charge a fee on consumption without showing exactly where it is coming from? I also noticed with my billing, I never went down to "0, " charges kept accruing. Please tell me how many gigabytes 1 program takes to stream, or how many megabytes it takes to browse my Facebook page, and occassionally look at the plehtera of videos on youtube? As a consumer I know we are being cheated by the super giant Comcast. Comcast has been robbing people blind. If you have this internet provider, buyer beware! You will not get the service you are paying to receive, you will be charged additional fees just for them to trouble shoot problems they incurred, and your service in general will be substandard.
I had replaced COMCAST Cable services at my house with VERIZON FIOS on JUly 1, 2013, as I was fed up with COMCAST increasing prices without telling the customers. So I called them the day VERIZON was installed. I explained that I was traveling for a week. The guy on the phone told me that you have two weeks to return the equipment. Hence in about 14 days I went with alal the cable equipment to return. The lady on the counter said "you owe us for 15 days worth of fees. I explained she said she will take care of it provided I brought the Verizon bill to her showing the startup date to be 1st of July. So my second trip I went witht he Bill and she told me that the charges are ZEROED. I get a call i n about two months from the collection agency that I owe $53 for COMCAST. I explained to teh lady at teh collection agency my situation. She tells me to go back to COMCAST and tell them to go to second screen and zero that one. She explains that they have zeroed it because they have forwarded your charges to a collection agency.
So I go again, this time furious and (it is about 12 miles from my house) The lady behind the counter tells me that they don't have a record of me talking to anyone hence the charges are due as stated. So I call on the manager. She says that no problem she will take care of it.
Then about a month later I get another call from collection agency saying the charges are still due. So I make two more trips to COMCASTand this time talk to three diff customer serice agent (including the supervisor) who say they have submitted the charges to be waived off. She said please give these number (some kind of case number in case you still ahve problems.
Sure enough I get a call again. This time I am enraged and go back to COMCAST. The manager gets to me and says she will take it up personally and see what happens.
Then two days later the manager calls back and says they apprently did some research and she doesn't have right to cancel this charges. (after my five plus trips to comcast , 120 miles of driving and 4 -6 hours of my collective time later) So I told mey wife to go ahead and pay for it and tell them that I am goingt o write this up in a report for everyone to see how COMCAST rips people off.
My recommendation is do not get COMCAST they are shrewed and have no business ethics. As long as I am using some cable service I am not going to use COMACST and I am telling at least 100 peopel about this experience.
Comcast Cable Communications, Inc. Reviews
The hidden fees were not readilibly availible on any corrispondance, buti i have been paying more than the minimum payment for almost 3 years, with about a 22% drop int balance.
i have decided now that i am on disability i can no longer afford to pay this bill.my advice is to stay far , far away from this cedit card company, 37.9% isnt woth the slavery.
I don't watch TV and last year after switching routers in order to help lower my bill amount, comcast talked me into switching my service plane for a higher speed that included cable TV even after assuring them I wasn't interested in it. But I was assured I would pay the same as I was $39.00 a month with a higher speed and a free promotional TV package I didn't even want but the guy kept assuring me it was a better deal even after letting him know I wasn't interested and I don't even watch TV. But he ended up talking me into something I didn't want anyway only because he assured me I could go back to the old plane and have the old price I was paying at the time.
Well today figuring the plane I never wanted in the first place was about to expire which it does on July 18th comcast informed me I would then be paying $79.00 a month. I informed the lady I spoke to what the guy assured me when he told me I could switch back to my old plane. The lady then said that's not possible I would have to get a package that cost more. Then she put me on hold and switched me over to their "Loyalty Department" where I was told switching to my old plane wasn't possible because they didn't have the code.
I can't stand TRICKERY or DISHONESTY and comcast will be getting their unopened TV tuner box for the TV I NEVER WATCHED back. I don't need it OR THEM I'll be switching to satellite Internet.
BEWARE Comcast is using trickery in order to switch customers to higher priced planes.
On May 5, 2015 I called comcast customer service to cancel my services including both Home Security and Internet. I spoke with Dakwon in the cancellation department. After denying all option Dakwon offered me he stated that I would be paying a EARLY TERMINATION FEE because I cancelled before my 2 year agreement. I agreed to that with no problem, in addition he informed me that my equipment needed to be returned and that the bill would be adjusted for the returned equipment. On May 15, 2015 I went in to the UPS Store in Orland Park, IL and dropped off my Home Security and Internet equipment. Tracking #1Z6465E90378939745.
On May 31, 2015 when I did not hear from Comcast, I called again to customer service this time speaking with Alex in the billing department. He stated that they could not locate the equipment and that no adjustments had been made on my account. He informed me that Home Security Billing was closed for the night and that I would need to call back tomorrow to talk with them.
On June 1, 2015 I called Comcast customer service and spoke with Nina in customer cancellation. She informed me that the internet was not cancelled at the current time, I told her that made not since because the internet modem was already returned to Comcast and their was no internet in the house. I also told her I had talked to Dakwon already on the 5th and it was supposed to be cancelled. Nina cancelled the internet and sent a confirmation to my email after talking with her. She also told me she saw there were still adjustments being made on my account for the Home Security and not to pay the bill that was set to be due on the 1st. She said their will be no late charges because they were still adjusting things on their end.
On June 12, 2015 I called Comcast customer service very upset for the 4th time and spoke with Joel whose supervisor number is #201079 after receiving another bill with a late fee. I explained that I had just spoke with Nina and she said their would be no late fees because Comcast was still adjusting the bill. Joel said he would make the adjustments and remove the late fee which he did. He stated that with the adjustments that should be made the final bill would be $50.53 and a refund credit of $249.47. He then said there was nothing else for him to do and transferred me to Victor in Home Security. Victor spoke with Tier 2 manager and explained that they had already received my payment of $300 and that the remaining balance would need another week to be updated for the equipment. I also gave Victor the tracking number for the equipment to put in the notes. Victor saw that Comcast had received it and said they would locate it and adjust the bill within a week. This is also the 1st time anyone mentioned that I should have not returned the Home Security equipment because if I was being charged an early termination then the equipment was mine to keep. I informed Victor, that Dakwon the original person I spoke with asked me to return the equipment for an adjustment.
On July 13, 2015 I called Comcast customer service for the 5th time after checking my online account and seeing no changes or adjustments had been made in a month. I spoke with Frank who is a Billing Agent of Home Security. After looking at my account he apologized and said Ms. Garcia give us 24 hours and everything will be adjusted we apologize. I accepted what Frank said and got off the phone with him.
July 14, 2015 I receive a call from Collections telling my account balance was sent on July 7, 2015 and I owed the full payment of the remaining balance. The same amount I had called and spoke with Alex, Nina, Joel, Victor and Frank about. Now mind you, I just spoke with Frank the night before and he never mentioned my account balance was sent to collections and that no adjustments were going to be made. NO ONE EVER CALLED AND STATED THAT NO ADJUSTMENTS WOULD BE MADE. But yet, collections has my account balance. Of course, I proceeded to call Comcast customer service about why I had been lied to by every agent in this dispute and how angry I was about the issue. The only advice I was given today after speaking with a representative was to go back to UPS where I dropped off my equipment and pick it up since its mine. How stupid is that? And that my balance was delinquent and they could do nothing about it. I could not get the agents name before the phone somehow hung up after being on hold.
I am beyond disappointment and frustration and plan on taking my dispute to the top of the corporate office and to every person I know and to people I don't know to warn them of the challenges I have faced with Comcast Customer Service. Comcast customer services lacks knowledge of cancellations and no one is on the same page when it has to do with communication and rules set in place. I am not upset about the Early Termination Fees, but about being told to return the equipment and that adjustments would be made for the returned equipment and then having my balance go to a collection agency to devalue my name and credit. I have already emailed the Regional Specialist and other executives about the matter and have gotten no response from anyone.
I paid my internet/cable bill in full (double play) of $139.91. I received a text the next day saying thank you for your partial payment of $57.00. I checked with my bank, and the $139.91 had been withdrawn and paid to Comcast. I then checked the Comcast website, to see if the text was in error. No, they still want 87.91 to be paid, after receiving 'partial payment' I called Comcast, spoke to a rep and a supervisior, who spoke english as a second language, and were hard if not impossible to understand completley. They say? I think that when I ordered double play, I had a bill and my payment was creditied toward that. I paid a $100. equipment deposit when I ordered the double play. No where on the current or past bills, does it show a past due amount, and there is no tracking showing that the $87. was paid toward something else, it is reflected no where on the on line billing. They can not just take part of a payment, and send it off to lala land, and not show it was paid.
When I first moved back to Seattle, a year ago, after living in Dever for four years, and having an account in good standing in Denver, they made me pay bills for my address in Seattle for other people who had lived at the address and not pay the bill, plus a huge deposit.
On Feb 20, 2015 I ordered a Technicolor TC8305C Telephony modem from ownyourownmodem.com so I would not have to rent one from Comcast. I received it in a couple of days. I had it up and running in no time. When I took the Comcast rental the service rep asked me what I was using and if I was sure it would work. I told the rep it was the same model as the one I was returning. She asked me if it had the Xfinity on it , and I told her it did. She said if it had the logo on it, it was property of Comcast and they do not sell their equiptment. ( I found out that Best Buy sells a modem on line that will work with my Comcast equiptment but it has wireless range issues and it has the Xfinity logo on it) The rep said she would foward this to her higher ups. In the mean time I provided her with the MAC address and the serial number of my modem which she confirmed to be registered to a account in Georgia. Since then I have been contacted by Comcast security and he wants me to return it. I emailed the ownyourownmodem help desk and explained the situation. Aaron Kocherhans replied , " It's not your job to prove to them that is not stolen ,it is their job to verify that they have any rights to it of which they don't." Since all this happened , I have been looking on the web to see if anyone else has had this problem. I of course have found many, one of which was you. You said in your article that you had filed complaints with many agencies. I didn't see an update. I would like to know if any of them acted on your complaint . I also saw online that there are complaints against them since at least since 2011. How can they continue to stay in business? I would appreciate any help or guidance.
The entire process of renting modems to customers grossly lacks integrity.
When first signing on w/Comcast in 2004, the monthly rental was around $4/month. The rate now for OTW and likely Comcast as well, is around $8/month. It doesn't take a genius to figure out that at some point over a number of months, the cost of the modem even at a retail rate ($70?) is exceeded. And of course, Comcast & OTW are able to purchase them at a far lesser price.
SO, multiplying let's say $6 times twelve (12) months times ten (10) years amounts to $720 for a modem that likely cost Comcast & OTW let's say $20?
Now they will ineviably respond with the notion that the rental ensures a replacement should a modem default. Well, they generally don't. At least they haven't in the thirty something years I've been using them.
In April 2015, I called comcast business class to remove my phone line from the service. They said they would do so and get me in an updated rate plan. They never told me anything about canceling being an issue and no where in the contract itself did it state any fees that I would be required to pay. The representative stated that there was no pentaly if I wanted to change the terms of the agreement again.
In June 2015, a local internet service provider offered better rate and speed in my area. I had never had a competitor that I could switch to, now I did.
I called comcast to cancel the contract and they told me it would cost $2000. I understand that I might be required to pay an early cancelation fee that is reasonable, like say a few hundred dollars, but $2000 is bad business practice.
After many calls and poor interactions, no one at Comcast was willing to work with me on a more reasonable cancelation rate. They stated that the terms of the fee were in the terms and conditions, which were only available via a very small link in the contract I signed, and would have been very difficult to find even if I knew I was supposed to look for them.
So, I am not unable to switch providers due to fees that are too high and absolutely unreasonable for any small business or individual to pay.
We were going to drop Comcast cable and just obtain internet, but they offered us basic cable and internet service that was within our budget, $100.00 per month.
The cable was to include movies, but a month after we agreed to the deal the movie feature was cut off and we get messages that it is for "subscribed users only." The movie feature stopped working.
Also, they have increased our bill without explanation (and providing poor service as well) from $100 per month to $120. My husband was late paying the additional $20.00 this week and they cut our service for BOTH! He called them and they turned it right back on, but why do we have to go through this?
Sadly they are the only legit provider we can find in our area, so we're stuck. The rest of them are scheisters or offer snail pace dial-up only, which is 19-forgotton service.
My internet went out and Comcast internet (saw from my smartphone) confirmed internet service was down in my area. Got a text saying internet is restored but my service was not. So I called Comcast and they said I needed a new modem. Does not make sense because the internet was down and my modem dies or is bad? My modem is fine, even trying a different one of the same brand has the same behavior. But this company seems to think my modem is bad, yeah right. So theres a couple of reasons. Either the signal is not strong enough (or working right) or they are preventing me from using a service that I pay for so I would then be forced to buy or rent a new modem. I'm already going to switch to a different provider. The way Comcast service works is ridiculously bad. At least verify I'm getting a stable signal first before having to get a new modem. Sad that other people probably fall for this only to find out it really is the signal. Meanwhile I can't log into xfinity wifi possibly because Comcast is blocking my service. Got a stable wifi connection but can't get to the login page. Doing everything by phone but prefer using a desktop PC. Can't wait for Google Fiber in my area.
Comcast is an extremly hard compant to deal with. Our current episode began when we decided to install Xfinity home security systems. Before the system was even installed, the issues began. We were quoted one price and was billed for a much higher amount. All the while being assured that the price would be adjusted.
This issue has continued for the past 5 months since the system was installed. Every month we spend an average of 4 hours on the phone trying to work the bill out. We have spoke with six managers in the home solutions department, with each quoting us different monthly rates. These are not small amounts either. We were told that our bill was to be $218.76 plus taxes to pay $239.00 and that would cover it. My first bill was $433.19.
For the past two months, my services have been disconnected when the bill was paid two weeks before the due date. To add insult to injury, it is extremly hard to use this system when the installed sensors keep falling off the doors. Comcasts solution is to re-install them myself, after being charged installation fees.
This was the first billing issue that we have had with this company. We have had service complaints as well. We have a cable box that has to be warmed up before you can change the channels on it and one that will just go out for days at a time.
Anyone chosing to use this company should prepare themselves for many headaches, and long phone conversations that you will not win.
Comcast Executive office representative quoted me a monthly price and did not stick to the price, overcharged me every month totalling over $200.00 in overcharging. To date, they reported me to collections and I would like my credit report fixed and/or collections report and my account fixed with the overcharging.
On July 8,2014 Camcast scheduled an install at my house for high speed internet and a free TV set box. When Installers came out to do job they asked if they could ubnscrew the coaxial cable that was connected to the antenna in jack of my TV. I told them they could and said I would hook it back up to one of the other inputs on mu TV later. Little did I know they not only unscrewed the line which was connected to my over the air antenna that is mounted on my roof they cut it where it came through the wall and left the piece of cable and the wall face plate on the floor behind my TV. I called them starting July 10, 2014 and ask them when they were going to reconnect my antenna cable and was instructed they would file a damaqge report and have someone come out witin 72 hours to repair damage and that I would be compensated for the damage. I called them today since they had not even called me back and was informed that the damage report had been closed out and they would not do anything about what their installer did. I called today and discused issue again with them with no satisfaction at which time I asked to speak to a supervisor who told me Comcast had fulled rights to cut my cables and they were not going to do anything about the problem. Edgar was bthe supervisor's name. I can not believe the lies and broken promises made to me over this issue. What gives them the right to destroy personal property when they install equipment. All the installer ask was could he unscrew the cable not cut it. Why should I have to pay someone to come out and repair something that I was not advised of nor did I give my OK on?
As many of you may already know, COmcast has recently changed their billing prices in reference to internet usage. What is disturbing now is the offer "300GB" a month, then charge $10 for each 50GB used in that month. Okay, understandable. However, now you are being double charged for On Demand movies, you pay for the movie itself, and now you are also paying for the streaming of that same movie. Many of us have limited options in choosing service providers. So now, a $50 a month bill can easily turn into a $500 bill just for internet services. My children are homeschooled, therefore we use large amounts of data. Not only data for school, but for using Comcast On Demand services as well. Comcast is monopolizing the internet, and charging ridiculous fees as well. Each cutomer service rep we spoke with could not explain to us how our usage is calculated. Therefore, how can you accuratley charge a fee on consumption without showing exactly where it is coming from? I also noticed with my billing, I never went down to "0, " charges kept accruing. Please tell me how many gigabytes 1 program takes to stream, or how many megabytes it takes to browse my Facebook page, and occassionally look at the plehtera of videos on youtube? As a consumer I know we are being cheated by the super giant Comcast. Comcast has been robbing people blind. If you have this internet provider, buyer beware! You will not get the service you are paying to receive, you will be charged additional fees just for them to trouble shoot problems they incurred, and your service in general will be substandard.
I had replaced COMCAST Cable services at my house with VERIZON FIOS on JUly 1, 2013, as I was fed up with COMCAST increasing prices without telling the customers. So I called them the day VERIZON was installed. I explained that I was traveling for a week. The guy on the phone told me that you have two weeks to return the equipment. Hence in about 14 days I went with alal the cable equipment to return. The lady on the counter said "you owe us for 15 days worth of fees. I explained she said she will take care of it provided I brought the Verizon bill to her showing the startup date to be 1st of July. So my second trip I went witht he Bill and she told me that the charges are ZEROED. I get a call i n about two months from the collection agency that I owe $53 for COMCAST. I explained to teh lady at teh collection agency my situation. She tells me to go back to COMCAST and tell them to go to second screen and zero that one. She explains that they have zeroed it because they have forwarded your charges to a collection agency.
So I go again, this time furious and (it is about 12 miles from my house) The lady behind the counter tells me that they don't have a record of me talking to anyone hence the charges are due as stated. So I call on the manager. She says that no problem she will take care of it.
Then about a month later I get another call from collection agency saying the charges are still due. So I make two more trips to COMCASTand this time talk to three diff customer serice agent (including the supervisor) who say they have submitted the charges to be waived off. She said please give these number (some kind of case number in case you still ahve problems.
Sure enough I get a call again. This time I am enraged and go back to COMCAST. The manager gets to me and says she will take it up personally and see what happens.
Then two days later the manager calls back and says they apprently did some research and she doesn't have right to cancel this charges. (after my five plus trips to comcast , 120 miles of driving and 4 -6 hours of my collective time later) So I told mey wife to go ahead and pay for it and tell them that I am goingt o write this up in a report for everyone to see how COMCAST rips people off.
My recommendation is do not get COMCAST they are shrewed and have no business ethics. As long as I am using some cable service I am not going to use COMACST and I am telling at least 100 peopel about this experience.
STAY AWAY FROM COMCAST CABLE.