People please be aware. Consumer Cellular is a ripoff... They claim to be a no contract cellular service. they prey on the elderly, people of low income. They claim you can use any AT&T phone. I purchased one from Target for $15.00. only to find out it does not work. So I went to the local sears store. the same cheap phone was $30+ dollars there. I purchased it. went through a big hassle with their customer service about porting my number from old service. Nightmare! Then the service was so crappy I went online and removed the auto pay information. Any other cell phone service would have discontined the no contract service and that would be over with it. Nope this scam outfit charges you for 3 months after you remove the information. or do not pay. This outfit is a scam. Do not use this service. If you need a phone and are very low income look into the free phone service from our government. Now they have sent this account to collections and are trying to ruin my credit. I wish I would have come here first and read the other people's warnings first.
Additional warning. They say 30 day trial at no charge. I removed my auto pay information long before the 30 days were up and they still billed me.
Called Consumer Cellular to ask why my cell phone did not come with a automobile charger? The first agent I spoke with, Ashley indicated that I had ordered the cell phone back in November of 2014, and that I should have called in regarding not receiving the auto charger within the first 45 days. Furthermore, I was told that there was an extra charge of approximately $10.50 had I ordered it with the initial purchase.
Unfortunately, I was never advised that the automobile charger would not be included, and that it would cost an additional $10.50. However, now that I called in and was out of the 45 day window, I would have to pay $28.00 for the charger. I asked Ashley if she could allow me to have it at the $10.50, even though I was no longer within the 45 day window? Evidently, I was 13 days over. She checked with a Supervisor, and the answer was "no." I then asked to speak with a supervisor (Joseph), who said that the supervisor that denied me was higher up than him and, as such, that supervisor could not be overridden.
I was now transferred to a supervisor "higher" than Joseph. The "higher supervisor," Eric, rehashed everything all had told me. In other words he would NOT override the decisions, made by the previous agent/supervisors. Quite honestly, I am now disenchanted with Consumer Cellular, since I was never told the Auto charger was NOT included in my order, when sold to me over the phone. Evidently, it's "tough luck" that I hadn't called in within the first 45 days. Unfortunately, that fact that I didn't bother to call in within the allotted 45 days, I would now have tto pay $18.00 more. That's great customer service, isn't it??? I will look into taking my business elsewhere.
These g******** liars were supposed to renew my service one month, and they didn't. Said my card I used with them was in error; I had all the right numbers. I also did not like the way when I took pictures, and some of them never showed up on my phone. I am supposed to get AARP for nothing, and I got charged. Well, I want these no good maggot farmers out of business. My bill was only supposed to be $35.00 per month, and yet they would charge me more than what it was worth. I hardly ever used this phone! And if they want me to pay up to end my service with them, I won't. I had ended my service at the time I had paid up and went to another carrier. I WANT THESE CROOKS OUT OF BUSINESS!!!!!!!!!!!!!!!!
I got my son a cell phone and decided on Consumer Cellular, eventually got him the $30 plan. It seemed to work and sometimes he went over. Going over and paying a little more, I get it. I got an alert that he was getting close to his limit and minutes later got another alert that he was over. Remember, this cellular data,it is not that fast but Cosumer cellular charges way faster than the data. You would think the cellular was connected to a fiber optic cable. It went from $30 to $159, too bad there there customer service isn't worth a damn.
Stay away from this company, they advertise cheap service but one mistake and your screwed.
Ruthless greedy company, they ripped off a veteran.
The quality of data was slow and sometimes the texts would arrive hours later.
Consumer Cellular, Inc. Reviews
People please be aware. Consumer Cellular is a ripoff... They claim to be a no contract cellular service. they prey on the elderly, people of low income. They claim you can use any AT&T phone. I purchased one from Target for $15.00. only to find out it does not work. So I went to the local sears store. the same cheap phone was $30+ dollars there. I purchased it. went through a big hassle with their customer service about porting my number from old service. Nightmare! Then the service was so crappy I went online and removed the auto pay information. Any other cell phone service would have discontined the no contract service and that would be over with it. Nope this scam outfit charges you for 3 months after you remove the information. or do not pay. This outfit is a scam. Do not use this service. If you need a phone and are very low income look into the free phone service from our government. Now they have sent this account to collections and are trying to ruin my credit. I wish I would have come here first and read the other people's warnings first.
Additional warning. They say 30 day trial at no charge. I removed my auto pay information long before the 30 days were up and they still billed me.
Please help me with consumer cellular put a stop to their harrasment or help letting me know on how to file a civil complain against them
Called Consumer Cellular to ask why my cell phone did not come with a automobile charger? The first agent I spoke with, Ashley indicated that I had ordered the cell phone back in November of 2014, and that I should have called in regarding not receiving the auto charger within the first 45 days. Furthermore, I was told that there was an extra charge of approximately $10.50 had I ordered it with the initial purchase.
Unfortunately, I was never advised that the automobile charger would not be included, and that it would cost an additional $10.50. However, now that I called in and was out of the 45 day window, I would have to pay $28.00 for the charger. I asked Ashley if she could allow me to have it at the $10.50, even though I was no longer within the 45 day window? Evidently, I was 13 days over. She checked with a Supervisor, and the answer was "no." I then asked to speak with a supervisor (Joseph), who said that the supervisor that denied me was higher up than him and, as such, that supervisor could not be overridden.
I was now transferred to a supervisor "higher" than Joseph. The "higher supervisor," Eric, rehashed everything all had told me. In other words he would NOT override the decisions, made by the previous agent/supervisors. Quite honestly, I am now disenchanted with Consumer Cellular, since I was never told the Auto charger was NOT included in my order, when sold to me over the phone. Evidently, it's "tough luck" that I hadn't called in within the first 45 days. Unfortunately, that fact that I didn't bother to call in within the allotted 45 days, I would now have tto pay $18.00 more. That's great customer service, isn't it??? I will look into taking my business elsewhere.
These g******** liars were supposed to renew my service one month, and they didn't. Said my card I used with them was in error; I had all the right numbers. I also did not like the way when I took pictures, and some of them never showed up on my phone. I am supposed to get AARP for nothing, and I got charged. Well, I want these no good maggot farmers out of business. My bill was only supposed to be $35.00 per month, and yet they would charge me more than what it was worth. I hardly ever used this phone! And if they want me to pay up to end my service with them, I won't. I had ended my service at the time I had paid up and went to another carrier. I WANT THESE CROOKS OUT OF BUSINESS!!!!!!!!!!!!!!!!
I got my son a cell phone and decided on Consumer Cellular, eventually got him the $30 plan. It seemed to work and sometimes he went over. Going over and paying a little more, I get it. I got an alert that he was getting close to his limit and minutes later got another alert that he was over. Remember, this cellular data,it is not that fast but Cosumer cellular charges way faster than the data. You would think the cellular was connected to a fiber optic cable. It went from $30 to $159, too bad there there customer service isn't worth a damn.
Stay away from this company, they advertise cheap service but one mistake and your screwed.
Ruthless greedy company, they ripped off a veteran.
The quality of data was slow and sometimes the texts would arrive hours later.
Charles
St. Petersburg