First off, if it was possible to give this business no stars I would do just that. This business does not give you what you pay for. In my opinion, it truly is a scam. I will do my best to give you an in depth description of my experience. If you want a true picture of this business, you will read everything.
In July I brought my 4th generation iPod Touch to have the shattered screen fixed. The business claims to charge approximately $40 for the repair because repairs were about $80 but they were half off. I was charged $117 and some change. I simply assumed that it was due to the fact that I asked for a new battery to be replaced, and to change the glass from black to white (which actually did not add to the cost) aside from tax. The initial “repair” was actually done quite fast. Upon receiving my iPod the glass was not properly in place, the home button was crooked and didn’t work, and the battery had not been replaced. I took it back in after exchanging a few emails between the owner Mike and they repaired it as fast as possible, but just like the initial exchange, my iPod was not fixed.
I had it for about a week before I was fed up with the pitiful job done on my device. I sent Mike an email about my issues with the poor work and that I desired to have a full refund of my purchase or I would be going to my card provider. I also let him know that one of his employees lied to me initially about even having the repair done vs. getting a new iPod. He convinced both my father and I that the 5th generation iPod would not be worth the investment. I, trusting him, believed him. Not only that, but I again, I was stuck an iPod that STILL didn’t work. The home button didn’t work, the battery still wasn’t replaced, and in addition to that, I couldn’t take pictures with the front cameras because they messed up the screen. Mike responded with a threatening email saying that he had my signature on hand saying that I agreed to the contract. I agreed to pay them to repair my iPod and they HADN’T DONE THAT.
I went back to Continental Cellular to talk to Mike himself to try and get my iPod fixed one last time. This is where I do appreciate the customer service that the employees give. There was a young woman that helped me with my iPod. Seeing how incredibly frustrated I was, she offered to just switch out the iPod. I accepted the offer even though it was quite difficult. The iPod I left with them was my first huge investment and they’d destroyed it, but I went through with it regardless. They were even kind enough to transfer all of my information.
The story would have ended there had there not have been more problem with this iPod that I find myself with now. About a month and a half ago, I noticed a huge crack cluster near the home button. I was confused because I had not dropped my iPod at all—come to find out, my EOS balm was in my pocked and the glass cracked. The last iPod I had had been dropped face first on concrete floors and it didn’t crack. In my opinion, that means the screens they use are not quality screens. Not only that, I shall take ownership of this instance though I still believe it to be the minimal quality glass, but the iPod dropped on my dorm floor WITH THE CASE ON, FACE UP, and the cracks on the screen continued to expand. Now the home button doesn’t work, the battery is bad, and the iPod itself works sparingly. I’m back at square one.
I’m writing this review because I believe people really need to know what they are buying. I am a young woman who is very careful with her money. I would have had so much more respect for this business had they 1) Told me just to buy another iPod. I know that’s not realistic, but it’s better than being lied to in your face. 2) My iPod actually got fixed 3) If the owner would have given me my refund of my purchase to get my iPod FIXED which they did NOT do 4) If the owner had not threatened me. To me that’s a big no, no and very unprofessional.
I would not recommend this business to anyone that I know. I wish that I would have done even more research on the business before I gave them my money and then they don’t give me what I actually paid for. I should have realized and paid attention to those who were upset when I was inside the building. Each time there was an individual who was satisfied with their “repair”. I wouldn’t post this if I didn’t think that people needed to know this information. You will truly be better off buying another device, in the care of an iPod, or going to another business. I am very, very, very upset that I actually spent money on a faulty iPod. Invest your money elsewhere, not here.
We brought my Husbands droid phone & Ipod in to have screens on both repaired. We were told would take one week to fix phone they had to order screen, and by the way your battery is bowing out and should be replaced. after one week I called and was told they received wrong part would be another week. This week every person I talked to had a different story. One person told me it would be $100 more because part was special order. My Husband spoke to manager Jeff who said that person was mistaken. My Husband picked up the phone today being a semi driver he had a friend take him there after he left he found the phone not taking a charge (same bowed battery) he went back they swore it was fine finally got it to start charging. He left screen only works half the time. They did nothing to resolve the problem. will never do business here again!
Continental Cellular Reviews
First off, if it was possible to give this business no stars I would do just that. This business does not give you what you pay for. In my opinion, it truly is a scam. I will do my best to give you an in depth description of my experience. If you want a true picture of this business, you will read everything.
In July I brought my 4th generation iPod Touch to have the shattered screen fixed. The business claims to charge approximately $40 for the repair because repairs were about $80 but they were half off. I was charged $117 and some change. I simply assumed that it was due to the fact that I asked for a new battery to be replaced, and to change the glass from black to white (which actually did not add to the cost) aside from tax. The initial “repair” was actually done quite fast. Upon receiving my iPod the glass was not properly in place, the home button was crooked and didn’t work, and the battery had not been replaced. I took it back in after exchanging a few emails between the owner Mike and they repaired it as fast as possible, but just like the initial exchange, my iPod was not fixed.
I had it for about a week before I was fed up with the pitiful job done on my device. I sent Mike an email about my issues with the poor work and that I desired to have a full refund of my purchase or I would be going to my card provider. I also let him know that one of his employees lied to me initially about even having the repair done vs. getting a new iPod. He convinced both my father and I that the 5th generation iPod would not be worth the investment. I, trusting him, believed him. Not only that, but I again, I was stuck an iPod that STILL didn’t work. The home button didn’t work, the battery still wasn’t replaced, and in addition to that, I couldn’t take pictures with the front cameras because they messed up the screen. Mike responded with a threatening email saying that he had my signature on hand saying that I agreed to the contract. I agreed to pay them to repair my iPod and they HADN’T DONE THAT.
I went back to Continental Cellular to talk to Mike himself to try and get my iPod fixed one last time. This is where I do appreciate the customer service that the employees give. There was a young woman that helped me with my iPod. Seeing how incredibly frustrated I was, she offered to just switch out the iPod. I accepted the offer even though it was quite difficult. The iPod I left with them was my first huge investment and they’d destroyed it, but I went through with it regardless. They were even kind enough to transfer all of my information.
The story would have ended there had there not have been more problem with this iPod that I find myself with now. About a month and a half ago, I noticed a huge crack cluster near the home button. I was confused because I had not dropped my iPod at all—come to find out, my EOS balm was in my pocked and the glass cracked. The last iPod I had had been dropped face first on concrete floors and it didn’t crack. In my opinion, that means the screens they use are not quality screens. Not only that, I shall take ownership of this instance though I still believe it to be the minimal quality glass, but the iPod dropped on my dorm floor WITH THE CASE ON, FACE UP, and the cracks on the screen continued to expand. Now the home button doesn’t work, the battery is bad, and the iPod itself works sparingly. I’m back at square one.
I’m writing this review because I believe people really need to know what they are buying. I am a young woman who is very careful with her money. I would have had so much more respect for this business had they 1) Told me just to buy another iPod. I know that’s not realistic, but it’s better than being lied to in your face. 2) My iPod actually got fixed 3) If the owner would have given me my refund of my purchase to get my iPod FIXED which they did NOT do 4) If the owner had not threatened me. To me that’s a big no, no and very unprofessional.
I would not recommend this business to anyone that I know. I wish that I would have done even more research on the business before I gave them my money and then they don’t give me what I actually paid for. I should have realized and paid attention to those who were upset when I was inside the building. Each time there was an individual who was satisfied with their “repair”. I wouldn’t post this if I didn’t think that people needed to know this information. You will truly be better off buying another device, in the care of an iPod, or going to another business. I am very, very, very upset that I actually spent money on a faulty iPod. Invest your money elsewhere, not here.
We brought my Husbands droid phone & Ipod in to have screens on both repaired. We were told would take one week to fix phone they had to order screen, and by the way your battery is bowing out and should be replaced. after one week I called and was told they received wrong part would be another week. This week every person I talked to had a different story. One person told me it would be $100 more because part was special order. My Husband spoke to manager Jeff who said that person was mistaken. My Husband picked up the phone today being a semi driver he had a friend take him there after he left he found the phone not taking a charge (same bowed battery) he went back they swore it was fine finally got it to start charging. He left screen only works half the time. They did nothing to resolve the problem. will never do business here again!