Cricket sold phones to customers that were under their controlled network(CDMA) without informing customers that they were swithching to a different network. The cause of the switch to the differnt network was due to the merger with AT&T(GSM).
The CDMA phones that Cricket sold included Samsung Galaxy's in which some customers financed these phones in order to use them. The finance charges through YBUY financial were also a ripoff and both companies have utilized unethical business practices to ripoff their customers.
The only solution that they are trying to settle this with is letting the customer trade in their phones for a measly $100.00, when the customer paid $600.00 for the phone and outlandish finance charges with YBUY. The customer will still need to pay the remaining balance on the phone they want to trade in and the phone they want to get.
As of March 2015, all CDMA phones through Cricket will go dead once the merger is complete and the phones will be unuseful. These phones cannot even be unlocked to use with a another cell phone carrier and customers will still owe money on their phones.
The following needed/needs to happen to make this right.
1. Cricket should have informed their customers of this merger before the purchase.
2. These phones should have been made compatible to the GSM network.
3. These phones should have been upgraded for free to the GSM network.
4. Cricket should be held responsible for the price of the phone and the YBUY finance charges.
Purchased a $600. Samsung Galaxy S4 on Oct 29th 2013. Started service at same time. 2 weeks I had to jump through hoops to set my direct debit bill date. At start of service I lived in the 28203 area code, Charlotte, NC: Come April 2014 I moved to area code 28226, Charlotte, NC and I have only one bar, and plenty of dropped calls. Driving through 28203 area code, 5 bars again after being accused by foreign customer srvice rep that I had dropped my phone - not! Want me to give them my contact numbers to "fix their service" - when I refused my case was closed. Service Technicians wrote in his report that I refused service - lie! Went to physical store and told that "their service does not cover my area". this physical store in the area code of 28227, 5 minutes from my home, but no service? I ask for refund, denied. Rip off, scam, lazy, unknowledgable, unwilling to help workers. Now Cricket is AIO and I am getting out.
Cricket Reviews
Ask them to my phone line in my name and leave his in his name they said they did it but lie to ud
Ssupposed to get rebate
Cricket sold phones to customers that were under their controlled network(CDMA) without informing customers that they were swithching to a different network. The cause of the switch to the differnt network was due to the merger with AT&T(GSM).
The CDMA phones that Cricket sold included Samsung Galaxy's in which some customers financed these phones in order to use them. The finance charges through YBUY financial were also a ripoff and both companies have utilized unethical business practices to ripoff their customers.
The only solution that they are trying to settle this with is letting the customer trade in their phones for a measly $100.00, when the customer paid $600.00 for the phone and outlandish finance charges with YBUY. The customer will still need to pay the remaining balance on the phone they want to trade in and the phone they want to get.
As of March 2015, all CDMA phones through Cricket will go dead once the merger is complete and the phones will be unuseful. These phones cannot even be unlocked to use with a another cell phone carrier and customers will still owe money on their phones.
The following needed/needs to happen to make this right.
1. Cricket should have informed their customers of this merger before the purchase.
2. These phones should have been made compatible to the GSM network.
3. These phones should have been upgraded for free to the GSM network.
4. Cricket should be held responsible for the price of the phone and the YBUY finance charges.
Purchased a $600. Samsung Galaxy S4 on Oct 29th 2013. Started service at same time. 2 weeks I had to jump through hoops to set my direct debit bill date. At start of service I lived in the 28203 area code, Charlotte, NC: Come April 2014 I moved to area code 28226, Charlotte, NC and I have only one bar, and plenty of dropped calls. Driving through 28203 area code, 5 bars again after being accused by foreign customer srvice rep that I had dropped my phone - not! Want me to give them my contact numbers to "fix their service" - when I refused my case was closed. Service Technicians wrote in his report that I refused service - lie! Went to physical store and told that "their service does not cover my area". this physical store in the area code of 28227, 5 minutes from my home, but no service? I ask for refund, denied. Rip off, scam, lazy, unknowledgable, unwilling to help workers. Now Cricket is AIO and I am getting out.