Here is my account of what happened to me at the store:
Started out by going to the drop area. A young lady white, approx mid 20s dark hair, helped me. I was dropping off a prescription, and asking if several others were called in from same dr that I had just left his office. (I suppose it would have been faxed.) She said no, it wasn't there. I asked, since I had forgotten my cell phone at home, if I could use a phone to call the drs office to have the meds sent over, so I could get them all at once today, as I was having problems with my current dosing. She at first said no. There wasn't a phone for customers.
I did not understand this. I said: do you not want my business? How else will you get the prescriptions if I do not call him? She relented and called. I wanted to talk, as I knew how to get an answer, but she insisted on being the one to talk. I told her who to ask for, as the dr would be with patients. She did not ask for who I asked for, but instead complained that she was being put on hold.
All the while, rolling her eyes back at me, and then at the blonde pharmacist in the back, who gives me dirty looks every time I come into the store, as every time I come in, they run my prescriptions incorrectly-billed to the wrong company and I have to tell them, and ask them to rebill it, then I say this always happens to me, and then she the blonde pharmacist named:Megan Ludwig and/or the other lady with green eyes dark skin, (not black lady, white lady) and dark hair gives me the same "I hate you" face, rolls her eyes at me,as if to say "can't you afford the $1.20 per script copay? Leave me alone" Both of these women treat me like this.
The black lady, young mid20s maybe, with lip piercing was EXTREMELY NICE and always accommodating, knows what customer service is, and tries to help. She remembers me, and doesn't make me feel bad. Now, I was in excruciating pain on this day. I was doubled over and had moved from the dropping off lane as the lady was rude about the call, which she only left a voicemail because she both refused to let me make the call and refused to ask for the correct person, so I could not get my much needed meds on this day.
I told her kindly, I will move over to the other side, I am sorry I took so much of your time over here. (Even though I got screwed by not getting my meds) Then, I am in line at pick up. One man is in front of me, and I am now doubled over, shaking violently in pain. The blonde pharmacist, named: Megan Ludwig, who is helping this man and clearly sees me, does not even acknowledge my pain.
I patiently waited my turn, bent over, and shaking. I was ready to pick up, but a few meds needed to be changed, as per usual. I had already last time asked them to delete a certain prescription as I no longer took it. They did not, and filled it. I asked for it to be removed from my order and deleted again. I did not even bring up the fact that this was another error on their part, I just asked that they do it. I then showed the lady the new meds and dosages that my dr was going to have me on. (The ones from my psychiatrist that I couldn't get due to the previous lady's incompetence, and rudeness.)
Knowing my insurance would only pay for one or the other, I did not want to pick up the old dosage, so I asked Ms. Ludwig to go over the meds that were ready with me, bent over, even though I said out loud to her: I need to sit down- she completely ignored my statement and my pain. (She would later lie about this.) We went through it. One med was put back and one was to be rebilled, as per usual, as the system and apparently CVS's people, who remember me as being a pain in their a**, but not why, could not run my psych meds properly, again. Instead of billing it to the state's mental health plan, Mercy Maricopa, they as per usual billed it to my medicare.
On my last visit, I even asked the white lady with dark skin and green eyes and dark hair to remove some insurers, and also a white man pharmacist. Which they said they did. The white male pharmacist said that should now make things work as their were other insurers on there that didn't need to be. (I didn't understand this, as there are tons of people in Arizona who are getting their medications through this particular insurer without having to pay a copay, but for some reason, no matter who I talk to, up to and including phone customer service, this problem cannot be fixed, and I have to have it rerun every time I come in-and get looked at like some bum by their staff!)
I complained each time that this happens, and yet they continued to do it, causing this situation, and then blaming me for it. Then Ms. Ludwig went back to fix the scripts and told me to wait. I told her I would sit down-she STILL did not acknowledge my pain or shaking. SHE IS SUPPOSED TO ACT LIKE A MEDICAL PROFESSIONAL AND NOT SOME SORT OF SCHOOL BULLY.
I ended up sitting on the floor as some children came to sit down and I did not want to catch germs, as I already have so many health problems. (not a big deal) All of the sudden I hear my name-but no one is there. I say loudly "yes?" As I do not see anyone asking for me. It is Ms. Ludwig calling, but refusing to show herself as she now refuses to serve me. I had to ask a customer in line, if she heard my name, and she said yes.
I get up, and go to the counter. The nice black lady is helping me. She asks me how I am doing. SHE IS NOT A PHARMACIST, but realizes-as anyone would I am in pain. I said not so good, but thank you for noticing as your pharmacist sure didn't. She then says something about my prescriptions are always messed up, but not in a nasty way to me, I thank her kindly for remembering. When all is settled with the bill, I asked if the pharmacy manager was in, and to my horror, it was the nasty, rude, unfeeling, blonde lady who had been giving me the evil eye, and treating me like a leper. (Ms. Ludwig) I had already asked to speak to her, so I couldn't back down now.
I told her: "you are obviously a scientist because you are not a caregiver" I said how could you just let me stand there in agony bent over in pain and shaking and not say "ma'am, why not have a seat and I will be right with you?" She COMPLETELY LIES and says she did say so. I said to her: no you didn't. Then she starts to get loud with me. She says that I am rude everytime I come in. So, me asking to be billed properly, and pointing out each time I am billed incorrectly, is being rude? No, I am not rude. I asked for her card, she says she doesn't have one. (Yeah, right.) So, I write her name down from her shirt: Megan Ludwig.
I said to her that she was rude to me. She gets louder, now she tells me to "get out of her pharmacy" loudly so everyone-not just me and her, or her staff, but all the customers can hear. Then she gets on the loudspeaker about me. I yell to her that she has lost a customer. I have spent thousands upon thousands of dollars each yr at their stores. I get no less than 10 prescriptions per month. I have never been treated this way by any medical professional in my life, ever. I have seen MANY MANY drs, and pharmacists in my life.
As I am mentally ill, so she treated me this way due to her thinking she can get away with it, because I take psych meds.
I am disabled according to the laws, and was not only not afforded any special courtesy, but was actually not afforded the normal professional courtesy afforded an average Joe. I have never been so embarrassed by how she yelled loudly seemingly at the other customers to show what a piece of garbage I was to her. I cannot believe not only do I once again have to contact corporate about being misbilled, but that I was banned by your pharmacy manager from the premises after I just picked up 5 prescriptions, and bought an item off the shelf too.
She is going to cost CVS a lot of money-I have never once seen her smile at any customers. She acts like she hates her job-and people in general. How she was promoted, I have no idea. She doesn't belong around people who are at their worst moments, she doesn't belong around people at all. She belongs in a lab.
I sent this detailed information via email to 9 different persons and customer service via email at CVS, and received no response. I told them I did not want to change pharmacies, but I wanted these 3 women to no longer be at my closest location and the manager Megan Ludwig to be fired.
I asked very politely to respond to me, giving my phone number in the emails, with my location and availability. I got so upset about this, I actually got sick the next day. Ms Ludwig, who is obviously a mean girl who enjoys treating the less fortunate this way, is a very sadistic woman.
CVS.com Reviews
Date: 6/12/2014
CVS 44th St/ McDowell Rd. Phoenix, AZ
Time Approx. 4 pm-4:30 pm
Here is my account of what happened to me at the store:
Started out by going to the drop area. A young lady white, approx mid 20s dark hair, helped me. I was dropping off a prescription, and asking if several others were called in from same dr that I had just left his office. (I suppose it would have been faxed.) She said no, it wasn't there. I asked, since I had forgotten my cell phone at home, if I could use a phone to call the drs office to have the meds sent over, so I could get them all at once today, as I was having problems with my current dosing. She at first said no. There wasn't a phone for customers.
I did not understand this. I said: do you not want my business? How else will you get the prescriptions if I do not call him? She relented and called. I wanted to talk, as I knew how to get an answer, but she insisted on being the one to talk. I told her who to ask for, as the dr would be with patients. She did not ask for who I asked for, but instead complained that she was being put on hold.
All the while, rolling her eyes back at me, and then at the blonde pharmacist in the back, who gives me dirty looks every time I come into the store, as every time I come in, they run my prescriptions incorrectly-billed to the wrong company and I have to tell them, and ask them to rebill it, then I say this always happens to me, and then she the blonde pharmacist named:Megan Ludwig and/or the other lady with green eyes dark skin, (not black lady, white lady) and dark hair gives me the same "I hate you" face, rolls her eyes at me,as if to say "can't you afford the $1.20 per script copay? Leave me alone" Both of these women treat me like this.
The black lady, young mid20s maybe, with lip piercing was EXTREMELY NICE and always accommodating, knows what customer service is, and tries to help. She remembers me, and doesn't make me feel bad. Now, I was in excruciating pain on this day. I was doubled over and had moved from the dropping off lane as the lady was rude about the call, which she only left a voicemail because she both refused to let me make the call and refused to ask for the correct person, so I could not get my much needed meds on this day.
I told her kindly, I will move over to the other side, I am sorry I took so much of your time over here. (Even though I got screwed by not getting my meds) Then, I am in line at pick up. One man is in front of me, and I am now doubled over, shaking violently in pain. The blonde pharmacist, named: Megan Ludwig, who is helping this man and clearly sees me, does not even acknowledge my pain.
I patiently waited my turn, bent over, and shaking. I was ready to pick up, but a few meds needed to be changed, as per usual. I had already last time asked them to delete a certain prescription as I no longer took it. They did not, and filled it. I asked for it to be removed from my order and deleted again. I did not even bring up the fact that this was another error on their part, I just asked that they do it. I then showed the lady the new meds and dosages that my dr was going to have me on. (The ones from my psychiatrist that I couldn't get due to the previous lady's incompetence, and rudeness.)
Knowing my insurance would only pay for one or the other, I did not want to pick up the old dosage, so I asked Ms. Ludwig to go over the meds that were ready with me, bent over, even though I said out loud to her: I need to sit down- she completely ignored my statement and my pain. (She would later lie about this.) We went through it. One med was put back and one was to be rebilled, as per usual, as the system and apparently CVS's people, who remember me as being a pain in their a**, but not why, could not run my psych meds properly, again. Instead of billing it to the state's mental health plan, Mercy Maricopa, they as per usual billed it to my medicare.
On my last visit, I even asked the white lady with dark skin and green eyes and dark hair to remove some insurers, and also a white man pharmacist. Which they said they did. The white male pharmacist said that should now make things work as their were other insurers on there that didn't need to be. (I didn't understand this, as there are tons of people in Arizona who are getting their medications through this particular insurer without having to pay a copay, but for some reason, no matter who I talk to, up to and including phone customer service, this problem cannot be fixed, and I have to have it rerun every time I come in-and get looked at like some bum by their staff!)
I complained each time that this happens, and yet they continued to do it, causing this situation, and then blaming me for it. Then Ms. Ludwig went back to fix the scripts and told me to wait. I told her I would sit down-she STILL did not acknowledge my pain or shaking. SHE IS SUPPOSED TO ACT LIKE A MEDICAL PROFESSIONAL AND NOT SOME SORT OF SCHOOL BULLY.
I ended up sitting on the floor as some children came to sit down and I did not want to catch germs, as I already have so many health problems. (not a big deal) All of the sudden I hear my name-but no one is there. I say loudly "yes?" As I do not see anyone asking for me. It is Ms. Ludwig calling, but refusing to show herself as she now refuses to serve me. I had to ask a customer in line, if she heard my name, and she said yes.
I get up, and go to the counter. The nice black lady is helping me. She asks me how I am doing. SHE IS NOT A PHARMACIST, but realizes-as anyone would I am in pain. I said not so good, but thank you for noticing as your pharmacist sure didn't. She then says something about my prescriptions are always messed up, but not in a nasty way to me, I thank her kindly for remembering. When all is settled with the bill, I asked if the pharmacy manager was in, and to my horror, it was the nasty, rude, unfeeling, blonde lady who had been giving me the evil eye, and treating me like a leper. (Ms. Ludwig) I had already asked to speak to her, so I couldn't back down now.
I told her: "you are obviously a scientist because you are not a caregiver" I said how could you just let me stand there in agony bent over in pain and shaking and not say "ma'am, why not have a seat and I will be right with you?" She COMPLETELY LIES and says she did say so. I said to her: no you didn't. Then she starts to get loud with me. She says that I am rude everytime I come in. So, me asking to be billed properly, and pointing out each time I am billed incorrectly, is being rude? No, I am not rude. I asked for her card, she says she doesn't have one. (Yeah, right.) So, I write her name down from her shirt: Megan Ludwig.
I said to her that she was rude to me. She gets louder, now she tells me to "get out of her pharmacy" loudly so everyone-not just me and her, or her staff, but all the customers can hear. Then she gets on the loudspeaker about me. I yell to her that she has lost a customer. I have spent thousands upon thousands of dollars each yr at their stores. I get no less than 10 prescriptions per month. I have never been treated this way by any medical professional in my life, ever. I have seen MANY MANY drs, and pharmacists in my life.
As I am mentally ill, so she treated me this way due to her thinking she can get away with it, because I take psych meds.
I am disabled according to the laws, and was not only not afforded any special courtesy, but was actually not afforded the normal professional courtesy afforded an average Joe. I have never been so embarrassed by how she yelled loudly seemingly at the other customers to show what a piece of garbage I was to her. I cannot believe not only do I once again have to contact corporate about being misbilled, but that I was banned by your pharmacy manager from the premises after I just picked up 5 prescriptions, and bought an item off the shelf too.
She is going to cost CVS a lot of money-I have never once seen her smile at any customers. She acts like she hates her job-and people in general. How she was promoted, I have no idea. She doesn't belong around people who are at their worst moments, she doesn't belong around people at all. She belongs in a lab.
I sent this detailed information via email to 9 different persons and customer service via email at CVS, and received no response. I told them I did not want to change pharmacies, but I wanted these 3 women to no longer be at my closest location and the manager Megan Ludwig to be fired.
I asked very politely to respond to me, giving my phone number in the emails, with my location and availability. I got so upset about this, I actually got sick the next day. Ms Ludwig, who is obviously a mean girl who enjoys treating the less fortunate this way, is a very sadistic woman.