I should have read up on CyberPower PC before purchasing a desktop computer from them, but I didn't.
Ordered through TigerDirect, the CyberPower PC that I received was flawed right out of the box. The graphics card was causing green artifacting lines on my monitor and the company eventually offered me a replacement (shipping the old one out was at my expense, of course). Well, the replacement arrived just yesterday and for a brief time the computer ran as it should... until I went to turn it on this morning, only to be greeted by a blank screen. Tried several different HDMI and DVI cords, even a completely different monitor, and no luck at all -- just like that, the replacement graphics card was dead in the water. At this point I'd been made to wait for a fix that was worthless and had to pay out of pocket for it as well, so I requested a refund... only to be told that CyberPower does not offer refunds and that I would have to take it up with TigerDirect. Oh, and at this point I am precisely one day outside of TigerDirect's 14 day return policy. I've heard of planned obsolescence before but this was utter tripe, and the most CyberPower would offer is for me to send off the computer -- again, at my own expense -- for their people to examine and repair, a further waste of my time and money. Even on the off-chance that it came back working flawlessly, for how long would that last? I thought I was buying a decently high-end gaming PC, but instead I got a very sophisticated paperweight and CyberPower takes no real responsibility for their product.
Do NOT buy from this sham of a company. You will regret it.
This has been the worst computer expereince of either my or my wife's lives, and we have owned a lot of computers.
We ordered a $2700.00 custom built gaming computer with all the accessories. When it arrived it arrived with no mouse or keyboard, and the speakers were in a box that had obviously been bouncing around on their shelves for a long time and didn't work. We tried them on three different computers. When we set the PC up, it immediately crashed whenever we tried to sign on to the internet.
We called their tech department and the guy had me uninstall everything and use the Windows disk, but that just put it into a crash-restart cycle. After a full day and 6 calls to their tech support, they gave us an RMA and we sent it back. They also exchanged the speakers and finally sent the keyboard and mouse.
When the computer came back two weeks later, it still didn't work. The network card would not detect our network and we got a recurring message that the GEForce Expereince drivers had encountered a problem and had to shut down. I called them again and the tech messed around for a while then told me to send it back . . . again.
We had still not used this very expensive computer a single minute, and I had no intention of packing it up and sending it back with no assurance that it would be fixed when it came back the thrird time. I said that before I sent it back again, I would take a refund. The guy immeidately said I would have to pay to send the PC back if I got a refund, even though the whole problem was their fault. I admit I got frustrated and upset at this point and he said he was putting the refund in. I told him no, I didn't ask him to do that and the guy hung up on me. I have never in my life had a "customer service" rep hang up.
A few days later they emailed me the RMA for the refund. I called and explained I didn't want a refund and I didn't want to ever have anything to do with them again. We used a USB Network card to get the internet connection working and installed new drivers for the GEForce graphics. We had the Geek Squad go through the PC and get several problems resolved so we can use it.
CyberPowerPC's quality control is poor, and their customer sevice is worse. We do not want anything from CyberPowerPC, we just want other people to be informed before they have the same expereince we did.
I selected them because they advertized in a high end PC magazine. My error was associating them with the magazine as both being of better than average quality.....I was wrong.
Starting with the phone order no one would give me their name. I had some questions about my selections and they said just check off what you want on the web site and pay at the end. I didn't want him to select for me just to describe the items. I asked “will the PC be ready to go just boot and go”? They said yes.
The order was placed on June 26 and I paid extra for a three day build. After five more phone calls I received the PC on July 10. I had to fight to get them to refund my fast build charge. They did not notify me no apology just nothing. I paid extra for secure packing they put an inflatable air bag inside on top of the motherboard! I paid extra for cable management, the wire management was horrendous and totally lacking any logical order. The back side of the case was bulging as if they sat on a suitcase that would not close.
Upon inspection it was immediately noted that the case was cracked. The extra red light striping I ordered had fallen off and there were two screws adhered to the adhesive backing of the light strip.
These could have shorted out the system. Also noted was a bent and broken USB 3 header, clearly the power PSU was forced into its location and the edge broke the mother board. I don’t see how the person building the unit could not have seen this... they just don’t care it's only their job and a paycheck every two weeks. No pride in their work no maturity and certainly no professionalism.
To continue the light strip was lacerated and it did not work. I ordered an SSD and a hard drive but the most embarrassing thing for them is that they loaded WIN 7 Pro on the hard drive and not the SSD as requested!
I very clearly asked the phone agent if I will receive ( as if I bought these on Amazon) all the extra parts, boxes, manuals, cords, wires, patches, quick charts, patch cords etc. and each time I asked with each call every representative said yes of courses and guess what I received nothing. So I am paying full price for a build and I don't even get what I paid for. I bought thermal paste but the liquid cooler comes with pre-applied thermal paste. I asked why was some paste removed from the tube of paste that I bought? He said they put both on for better protection. Only one can be used, so which one was applied? He disconnected the phone. On my call back I asked where are the Benchmark test reports he didn't even know what I was talking about! Without these post build tests the PC is incomplete.
I took photos of everything and sent them to Cyberpowerpc I received no call, no correspondence at all.
I had to call them every time. The unit only booted into the OS there were no audio drivers no Ethernet drivers. The front USB's didn't work and the upgraded quiet cooler fan they offer as an extra didn't work and the CPU was overheating perhaps no thermal paste! The cooler fan was plugged into the wrong fan header. The video card had no OEM drivers loaded. The worst was I got a non OEM WIN7 disc!!! it had an ink jet produced CD label. They told me “we are licensed Microsoft dealers and this what you get. I explained again the just like Amazon thing but they only repeated the same.
As a professional business person I have never had an experience such as this in my entire life. I can only blame myself for not researching them before the purchase. I paid with my AE card which guarantees my purchases I called them and got a complete credit for this fiasco. They told me about www.ripoffreport.com. There I discovered the entire negative world of Cyberpowerpc and all the other negative sites.
I have studied the problem, researched how to build PC and will now do the build myself.
I purchased a custom-built PC from this company for roughly $1,600. Upon firsting removing it from the box, plugging it all in, and using it, it would occassionally (but rarely) turn off on its own (randomly).
At first this was so rare that I overlooked it, but it gradually got worse. Within about 8 months after purchasing the computer, it stopped working entirely. I could not even get it to turn on without doing magic tricks.
I tried calling them many times to get either a repair or replacement parts. They repeatedly gave me the run around. They claimed to lose my info. We reached an agreement every day that I called them, but they never held up their end of the deal! I spent months waiting for them to cooperate. I had given them my credit card info (they told me they needed to put a hold on my credit card), my adress (multiple times), email adress (multiple times). Usually they would claim that all they needed was my information, and they told me they were going to ship me a new power supply unit to try. The one time I tried to ship them my computer, they changed their adress (within the span of one week) without notifying me. Shipping a computer is expensive. Their adress changed very quickly.
Now I am stuck with this large, over-priced paper weight, waiting to hear back from the Attorney General of California.
I filed a complaint with the Better Businees Bureau. I was notified that Cyberpower PC did not respond to this and that they were kicked from the BB. So that is what lead me to notifying the Attorney General.
Everyone I talk to who has even heard of CyberPower PC has said that they hear about this sort of thing happening with them all the time. It is sad the amount of money that people have lost to this company. My impression is that they are running a big scam, and they seem proud in the rude way they respond to angry customers. Their attitude indicated that they don't believe they have any reason to help me. They said it wasn't their problem or their fault that my computer was not working.
CyberPowerPC Reviews
I should have read up on CyberPower PC before purchasing a desktop computer from them, but I didn't.
Ordered through TigerDirect, the CyberPower PC that I received was flawed right out of the box. The graphics card was causing green artifacting lines on my monitor and the company eventually offered me a replacement (shipping the old one out was at my expense, of course). Well, the replacement arrived just yesterday and for a brief time the computer ran as it should... until I went to turn it on this morning, only to be greeted by a blank screen. Tried several different HDMI and DVI cords, even a completely different monitor, and no luck at all -- just like that, the replacement graphics card was dead in the water. At this point I'd been made to wait for a fix that was worthless and had to pay out of pocket for it as well, so I requested a refund... only to be told that CyberPower does not offer refunds and that I would have to take it up with TigerDirect. Oh, and at this point I am precisely one day outside of TigerDirect's 14 day return policy. I've heard of planned obsolescence before but this was utter tripe, and the most CyberPower would offer is for me to send off the computer -- again, at my own expense -- for their people to examine and repair, a further waste of my time and money. Even on the off-chance that it came back working flawlessly, for how long would that last? I thought I was buying a decently high-end gaming PC, but instead I got a very sophisticated paperweight and CyberPower takes no real responsibility for their product.
Do NOT buy from this sham of a company. You will regret it.
This has been the worst computer expereince of either my or my wife's lives, and we have owned a lot of computers.
We ordered a $2700.00 custom built gaming computer with all the accessories. When it arrived it arrived with no mouse or keyboard, and the speakers were in a box that had obviously been bouncing around on their shelves for a long time and didn't work. We tried them on three different computers. When we set the PC up, it immediately crashed whenever we tried to sign on to the internet.
We called their tech department and the guy had me uninstall everything and use the Windows disk, but that just put it into a crash-restart cycle. After a full day and 6 calls to their tech support, they gave us an RMA and we sent it back. They also exchanged the speakers and finally sent the keyboard and mouse.
When the computer came back two weeks later, it still didn't work. The network card would not detect our network and we got a recurring message that the GEForce Expereince drivers had encountered a problem and had to shut down. I called them again and the tech messed around for a while then told me to send it back . . . again.
We had still not used this very expensive computer a single minute, and I had no intention of packing it up and sending it back with no assurance that it would be fixed when it came back the thrird time. I said that before I sent it back again, I would take a refund. The guy immeidately said I would have to pay to send the PC back if I got a refund, even though the whole problem was their fault. I admit I got frustrated and upset at this point and he said he was putting the refund in. I told him no, I didn't ask him to do that and the guy hung up on me. I have never in my life had a "customer service" rep hang up.
A few days later they emailed me the RMA for the refund. I called and explained I didn't want a refund and I didn't want to ever have anything to do with them again. We used a USB Network card to get the internet connection working and installed new drivers for the GEForce graphics. We had the Geek Squad go through the PC and get several problems resolved so we can use it.
CyberPowerPC's quality control is poor, and their customer sevice is worse. We do not want anything from CyberPowerPC, we just want other people to be informed before they have the same expereince we did.
Cyberpowerpc; DON'T EVEN THINK ABOUT THIS ONE!
I selected them because they advertized in a high end PC magazine. My error was associating them with the magazine as both being of better than average quality.....I was wrong.
Starting with the phone order no one would give me their name. I had some questions about my selections and they said just check off what you want on the web site and pay at the end. I didn't want him to select for me just to describe the items. I asked “will the PC be ready to go just boot and go”? They said yes.
The order was placed on June 26 and I paid extra for a three day build. After five more phone calls I received the PC on July 10. I had to fight to get them to refund my fast build charge. They did not notify me no apology just nothing. I paid extra for secure packing they put an inflatable air bag inside on top of the motherboard! I paid extra for cable management, the wire management was horrendous and totally lacking any logical order. The back side of the case was bulging as if they sat on a suitcase that would not close.
Upon inspection it was immediately noted that the case was cracked. The extra red light striping I ordered had fallen off and there were two screws adhered to the adhesive backing of the light strip.
These could have shorted out the system. Also noted was a bent and broken USB 3 header, clearly the power PSU was forced into its location and the edge broke the mother board. I don’t see how the person building the unit could not have seen this... they just don’t care it's only their job and a paycheck every two weeks. No pride in their work no maturity and certainly no professionalism.
To continue the light strip was lacerated and it did not work. I ordered an SSD and a hard drive but the most embarrassing thing for them is that they loaded WIN 7 Pro on the hard drive and not the SSD as requested!
I very clearly asked the phone agent if I will receive ( as if I bought these on Amazon) all the extra parts, boxes, manuals, cords, wires, patches, quick charts, patch cords etc. and each time I asked with each call every representative said yes of courses and guess what I received nothing. So I am paying full price for a build and I don't even get what I paid for. I bought thermal paste but the liquid cooler comes with pre-applied thermal paste. I asked why was some paste removed from the tube of paste that I bought? He said they put both on for better protection. Only one can be used, so which one was applied? He disconnected the phone. On my call back I asked where are the Benchmark test reports he didn't even know what I was talking about! Without these post build tests the PC is incomplete.
I took photos of everything and sent them to Cyberpowerpc I received no call, no correspondence at all.
I had to call them every time. The unit only booted into the OS there were no audio drivers no Ethernet drivers. The front USB's didn't work and the upgraded quiet cooler fan they offer as an extra didn't work and the CPU was overheating perhaps no thermal paste! The cooler fan was plugged into the wrong fan header. The video card had no OEM drivers loaded. The worst was I got a non OEM WIN7 disc!!! it had an ink jet produced CD label. They told me “we are licensed Microsoft dealers and this what you get. I explained again the just like Amazon thing but they only repeated the same.
As a professional business person I have never had an experience such as this in my entire life. I can only blame myself for not researching them before the purchase. I paid with my AE card which guarantees my purchases I called them and got a complete credit for this fiasco. They told me about www.ripoffreport.com. There I discovered the entire negative world of Cyberpowerpc and all the other negative sites.
I have studied the problem, researched how to build PC and will now do the build myself.
I purchased a custom-built PC from this company for roughly $1,600. Upon firsting removing it from the box, plugging it all in, and using it, it would occassionally (but rarely) turn off on its own (randomly).
At first this was so rare that I overlooked it, but it gradually got worse. Within about 8 months after purchasing the computer, it stopped working entirely. I could not even get it to turn on without doing magic tricks.
I tried calling them many times to get either a repair or replacement parts. They repeatedly gave me the run around. They claimed to lose my info. We reached an agreement every day that I called them, but they never held up their end of the deal! I spent months waiting for them to cooperate. I had given them my credit card info (they told me they needed to put a hold on my credit card), my adress (multiple times), email adress (multiple times). Usually they would claim that all they needed was my information, and they told me they were going to ship me a new power supply unit to try. The one time I tried to ship them my computer, they changed their adress (within the span of one week) without notifying me. Shipping a computer is expensive. Their adress changed very quickly.
Now I am stuck with this large, over-priced paper weight, waiting to hear back from the Attorney General of California.
I filed a complaint with the Better Businees Bureau. I was notified that Cyberpower PC did not respond to this and that they were kicked from the BB. So that is what lead me to notifying the Attorney General.
Everyone I talk to who has even heard of CyberPower PC has said that they hear about this sort of thing happening with them all the time. It is sad the amount of money that people have lost to this company. My impression is that they are running a big scam, and they seem proud in the rude way they respond to angry customers. Their attitude indicated that they don't believe they have any reason to help me. They said it wasn't their problem or their fault that my computer was not working.