I bought a pair of Bell Helmets for the wife and I.
We do touring on our BMW R1200RS.
I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years.
I no longer will do business with Dennis Kirk due to the handling of a warranty issue.
The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process.
I called and customer service denied any responsibility.
I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor.
I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.
Dennis Kirk, Inc. Reviews
I bought a pair of Bell Helmets for the wife and I.
We do touring on our BMW R1200RS.
I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years.
I no longer will do business with Dennis Kirk due to the handling of a warranty issue.
The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process.
I called and customer service denied any responsibility.
I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor.
I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.