I would like to give warning to anyone thinking about entering themselves or a loved one into the Desert Hope rehabilitation facility in Las Vegas, NV to do your homework. There is plentiful information available for anyone that will take the time to look. My situation did not allow me to do so before entering my teenage grandson into this rehabilitation facility.
I started the process of entering my grandson into the DH facility in April of 2014 and have been given the run around for about seven months. The process starts with a court order to get my grandson into a facility that would help him with his drug addiction. Drug addictions usually come with legal problems. I called the (855) number to speak with an A.A.C. intake specialist that told me that DH offered the most intensive inpatient drug treatment program available. She also stated he would be seen by a Master Degreed, (30) plus year experience, therapist at least (2) times a week. She could sense my desperation to get this child help and reeled me in. The cost for the (30) day inpatient stay was $26,500.00. Being a grandmother and a senior citizen on a fixed income this could be a disastrous decision if this was not a viable institution. I have since read that the intake specialists get a commission on the amount they can get you to pay for entry into the facility.
Upon completion of his (30) day stay my grandson relapsed and was incarcerated. He explained the lack of therapy and responsiveness to his problems within this facility. He stated while still an inpatient at Desert Hope he “would rather go to jail than spend any more time here.”
My grandson gave me written permission to order his medical records from Desert Hope to see what had gone wrong. It didn’t take long to discover that he was basically housed with little “intensive” treatment that was contracted. He saw a therapist only (3) out of the (8) to be scheduled with his care. Possibly not because my family member did not need the therapy but because lack of staff or caring. After all I did pay cash and it was not accounted for at the end of the care. In the third session his therapist stated he was in need and very important that he see the staff psychiatrist. She walked him down the hall to do this only to find that the patient would be put on a waiting list. This visit did not occur during his stay in the DH facility.
There were (2) urine tests run on the patient while he was in the care of the DH facility. Both tests came back positive for drugs and or alcohol. The behavior took place with a female patient of DH, of which are supposedly segregated from the male patients. The patient stated that drugs were readily available at this facility. There were pages of medical records that documented patient being in his room. They were inundated with groups meetings during the day with repetitive to little or no substance. When the patient would miss a meeting there was little or no effort to hold patients accountable. The comment submitted in records was absent due to reason(s) UNKNOWN. This is unacceptable due to the fact that this is an inpatient facility and I was paying to have this family member treated. Basically this patient spent most of his time being housed and very little intensive treatment was administered. Therefore his immediate relapse was foreseeable.
I spent months trying to get to the executive responsible for the organizational control of this facility. The office personnel are very inept at answering questions when you can get ahold of anyone. I finally, after numerous attempts got to speak to the interim C.E.O. of DH. I addressed some of the incidents that were involved with my family members stay. He stated that he had only been there three months and could not address issues during my grandsons stay. I also explained to him that according to the patient’s medical records there were only (3) sessions entered with a therapist. He replied that sometimes his therapist did not always record her sessions with the patient. I found that to be an absurd statement on his part and inexcusable way to run a treatment facility. The patient also confirmed the few sessions he received while in Desert Hope’s care. The turnover rate for staff and executives appears to be an issue with this facility, considering DH has only been in operation since 1/12. There seems to be issues with understaffing, rules and regulations not being consistently followed and basic organizational control at that time. This is not conducive to a facility that was paid to be an intensive healing and teaching environment.
I received a call on 12/1/14 from a Corporate Executive at A.A.C. in Tennessee offering a (30) day free stay at the Singer Island rehabilitation center as an offer to rectify this situation. This was one of their American Addiction Centers located in Florida. This out of state facility was refused for legal reasons. A repeat stay was offered up at The Desert Hope facility of which my grandson and I would not be excepting any part of this offer. The facility could not get it right the first time why would anyone subject themselves to a second round of practice. The only solution here is to refund the $26,500 cash I paid minus the local rate for room and board. A facility will be located that can at least provide a drug free environment with real intensive therapy.
I also was declined a breakdown of how the $26,500.00 was applied to my grandson’s care while at the facility. I spoke to one their billing representative’s and their corporate compliance officer in Tennessee a few weeks ago. I was advised that American Addiction Centers only do a breakdown in cost for care to insurance companies and Medicaid patients. I also was told for my grandson’s care all of the money paid was bundled. This would be illegal if this were an insurance company that paid for this care. I believe this practice is to their benefit so they can short change the patient on his care and not be held accountable.
Again, please be warned that if you have any intentions of entering this facility at least do some checking and by all means do not pay by cash.¬¬ During this whole ordeal I suffered a stroke and other medical difficulties. Be diligent do some investigating and you will be saving yourself a lot of heartache and financial ruin.
There are many sources available to see consumer complaint's on the American Addiction Centers. I would recommend that you go to highya.com american addiction centers reviews for one source. The company has no affiliation with the Better Business Bureau and still they have complaints listed. You can also lodge your own complaints with them.
The Department Of Business And Industry Office Of The Director Consumer Affairs Unit will take complaints from anyone that has been unfairly dealt with by the American Addiction Centers. Their number in the Las Vegas, NV area is (702) 486-2750 and you can email them at [email protected]. American Addiction Centers is also accredited with C.A.R.F. International out of Tucson, AZ. They can be contacted at (520) 325-1044 or fax (520 )318-1129.
As the population becomes more and more addicted there will be rehab centers popping up to meet the demand. Most of them will have well meaning intentions and others will be in it only for the profits.
Place tells you one thing and does the opposite. My son went there for help and they let him leave. Keep in mind he knows no one in that state. They didnt report him missing. I td them if he doesnt rerurn in 24 hours im reporting him missing. He sid return and they dumped him at the airport in which his flight isnt for 2 days. Just left him there. I am contacting a lawyer and seeing if I can sue this facilty for ensuring a human being.
DO NOT GO TO THIS PLACE!! Unless you like a prison environment and absolute crap treatment OR really, to be more accurate, non-existent treatment. You get treated purely like a 20 year old inmate here. AVOID!!!, seriously, AVOID this garbage of a rehab. The staff is total ghetto! The only thing you get here is 3 square meals and really crappy, disorganized group meetings that are utterly useless. They watch your every move and monitor you just like an inmate. Some of the staff are very nice but they ALL treat you like an inmate. Even the big boss David is a scumbag, I know, I met with him several times. This place has NO business BEING in business! It's amazing that anyone would give them a positive review. Unless you've spent time in prison and are OK with that, stay away from this joint because that's basically what it is like, the joint! The BHT's (the "floor people") are just a bunch of newly sober AA people who know absolutely nothing about recovery and how to treat people. They treat eveyone like a 20 year old punk and, for the record, there are far too many 20 year old punks there also. The experience was a nightmare for me. The whole facility is a facade of lies and a house of cards. NOTHING they told me I would get was true! Nothing but lies just to get you there. Thankfully, I got some important things in writing so I could leave and that's exactly what I did. I did stay for about 17 days but it was very uncomfortable most of the time. I've never been to jail but I now know what the mentality is! Many of the patients are ex-cons so you can get an idea of the basic mentality of this place. It's like living in the Serengetti, the lions are in charge and get their way unless a group of Hyenas take over. It's like living in the animal world. I was told there was a pool and to bring my trunks but guess what? No pool!! Yep, and read other reviews on this, I'm NOT the only one (not even close) who was told this. I was also told I would be able to have my iPhone as I was going through a purchase of my business and I although I was very commited to my treatment, I simply could NOT fall off the grid for 30 days. This was an non-negotiable condition of me checking in and they agreed to it. I tried to explain it to just about everyone including the big boss David and was just treated like a 20 year old punk and go ZERO respect (or results) for my situation. BTW: I was a cash pay customer, I did NOT use my insurance. I tried to reason with David because I just needed to be in contact with my attorneys, accountants and MANY other important people during the company purchase and he ase nothing more than a complete and total disrespectful jacka**!! Really, this guy is in charge? No wonder this place is ghetto! I just don't get how they can tell so many lies and get away with it. Luckily I only committed to paying them on a weekly basis so I could leave and not have to worry about being reimbursed by these scumbags who should be in jail, not in business. I am sure as I am writing this that they would NOT have reimbursed anything even though it was in my agreement. The only reason it was in my agreement is because I forced them to before I checked in. They DID NOT want to agree to anything which should have been my first RED FLAG. This place is just crap! Seriously, I could go on and on about how bad it is but I think I have said enough but trust me, there IS more. To summarize: If you want a place that gives you almost zero quality drug treatment (and I mean almost nothing!) and treats you like a jail inmate then by all means go and enjoy yourself but if you are, aside from your addiction problem, a relatively successful and respectful adult, STAY AWAY! If you do go, GET EVERYTHING IN WRITING! BTW: I left this dump and checked into the much more expensive Passages of Malibu and the treatment there is wonderful. Not enough good things to say about them. I loved the facility, staff, the treatment, the food, everything! I had a private room, TV, phone, just about everything except any kind of medications. You want good treatment, try Passages, they do take insurance if you have a god plan. I paid cash, about $60K but it was worth it. Desert Flop is truly a RIP OFF!
Desert Hope Treatment Center Reviews
Desert Hope Treatment Center Las Vegas, Nv
I would like to give warning to anyone thinking about entering themselves or a loved one into the Desert Hope rehabilitation facility in Las Vegas, NV to do your homework. There is plentiful information available for anyone that will take the time to look. My situation did not allow me to do so before entering my teenage grandson into this rehabilitation facility.
I started the process of entering my grandson into the DH facility in April of 2014 and have been given the run around for about seven months. The process starts with a court order to get my grandson into a facility that would help him with his drug addiction. Drug addictions usually come with legal problems. I called the (855) number to speak with an A.A.C. intake specialist that told me that DH offered the most intensive inpatient drug treatment program available. She also stated he would be seen by a Master Degreed, (30) plus year experience, therapist at least (2) times a week. She could sense my desperation to get this child help and reeled me in. The cost for the (30) day inpatient stay was $26,500.00. Being a grandmother and a senior citizen on a fixed income this could be a disastrous decision if this was not a viable institution. I have since read that the intake specialists get a commission on the amount they can get you to pay for entry into the facility.
Upon completion of his (30) day stay my grandson relapsed and was incarcerated. He explained the lack of therapy and responsiveness to his problems within this facility. He stated while still an inpatient at Desert Hope he “would rather go to jail than spend any more time here.”
My grandson gave me written permission to order his medical records from Desert Hope to see what had gone wrong. It didn’t take long to discover that he was basically housed with little “intensive” treatment that was contracted. He saw a therapist only (3) out of the (8) to be scheduled with his care. Possibly not because my family member did not need the therapy but because lack of staff or caring. After all I did pay cash and it was not accounted for at the end of the care. In the third session his therapist stated he was in need and very important that he see the staff psychiatrist. She walked him down the hall to do this only to find that the patient would be put on a waiting list. This visit did not occur during his stay in the DH facility.
There were (2) urine tests run on the patient while he was in the care of the DH facility. Both tests came back positive for drugs and or alcohol. The behavior took place with a female patient of DH, of which are supposedly segregated from the male patients. The patient stated that drugs were readily available at this facility. There were pages of medical records that documented patient being in his room. They were inundated with groups meetings during the day with repetitive to little or no substance. When the patient would miss a meeting there was little or no effort to hold patients accountable. The comment submitted in records was absent due to reason(s) UNKNOWN. This is unacceptable due to the fact that this is an inpatient facility and I was paying to have this family member treated. Basically this patient spent most of his time being housed and very little intensive treatment was administered. Therefore his immediate relapse was foreseeable.
I spent months trying to get to the executive responsible for the organizational control of this facility. The office personnel are very inept at answering questions when you can get ahold of anyone. I finally, after numerous attempts got to speak to the interim C.E.O. of DH. I addressed some of the incidents that were involved with my family members stay. He stated that he had only been there three months and could not address issues during my grandsons stay. I also explained to him that according to the patient’s medical records there were only (3) sessions entered with a therapist. He replied that sometimes his therapist did not always record her sessions with the patient. I found that to be an absurd statement on his part and inexcusable way to run a treatment facility. The patient also confirmed the few sessions he received while in Desert Hope’s care. The turnover rate for staff and executives appears to be an issue with this facility, considering DH has only been in operation since 1/12. There seems to be issues with understaffing, rules and regulations not being consistently followed and basic organizational control at that time. This is not conducive to a facility that was paid to be an intensive healing and teaching environment.
I received a call on 12/1/14 from a Corporate Executive at A.A.C. in Tennessee offering a (30) day free stay at the Singer Island rehabilitation center as an offer to rectify this situation. This was one of their American Addiction Centers located in Florida. This out of state facility was refused for legal reasons. A repeat stay was offered up at The Desert Hope facility of which my grandson and I would not be excepting any part of this offer. The facility could not get it right the first time why would anyone subject themselves to a second round of practice. The only solution here is to refund the $26,500 cash I paid minus the local rate for room and board. A facility will be located that can at least provide a drug free environment with real intensive therapy.
I also was declined a breakdown of how the $26,500.00 was applied to my grandson’s care while at the facility. I spoke to one their billing representative’s and their corporate compliance officer in Tennessee a few weeks ago. I was advised that American Addiction Centers only do a breakdown in cost for care to insurance companies and Medicaid patients. I also was told for my grandson’s care all of the money paid was bundled. This would be illegal if this were an insurance company that paid for this care. I believe this practice is to their benefit so they can short change the patient on his care and not be held accountable.
Again, please be warned that if you have any intentions of entering this facility at least do some checking and by all means do not pay by cash.¬¬ During this whole ordeal I suffered a stroke and other medical difficulties. Be diligent do some investigating and you will be saving yourself a lot of heartache and financial ruin.
There are many sources available to see consumer complaint's on the American Addiction Centers. I would recommend that you go to highya.com american addiction centers reviews for one source. The company has no affiliation with the Better Business Bureau and still they have complaints listed. You can also lodge your own complaints with them.
The Department Of Business And Industry Office Of The Director Consumer Affairs Unit will take complaints from anyone that has been unfairly dealt with by the American Addiction Centers. Their number in the Las Vegas, NV area is (702) 486-2750 and you can email them at [email protected]. American Addiction Centers is also accredited with C.A.R.F. International out of Tucson, AZ. They can be contacted at (520) 325-1044 or fax (520 )318-1129.
As the population becomes more and more addicted there will be rehab centers popping up to meet the demand. Most of them will have well meaning intentions and others will be in it only for the profits.
Place tells you one thing and does the opposite. My son went there for help and they let him leave. Keep in mind he knows no one in that state. They didnt report him missing. I td them if he doesnt rerurn in 24 hours im reporting him missing. He sid return and they dumped him at the airport in which his flight isnt for 2 days. Just left him there. I am contacting a lawyer and seeing if I can sue this facilty for ensuring a human being.
DO NOT GO TO THIS PLACE!! Unless you like a prison environment and absolute crap treatment OR really, to be more accurate, non-existent treatment. You get treated purely like a 20 year old inmate here. AVOID!!!, seriously, AVOID this garbage of a rehab. The staff is total ghetto! The only thing you get here is 3 square meals and really crappy, disorganized group meetings that are utterly useless. They watch your every move and monitor you just like an inmate. Some of the staff are very nice but they ALL treat you like an inmate. Even the big boss David is a scumbag, I know, I met with him several times. This place has NO business BEING in business! It's amazing that anyone would give them a positive review. Unless you've spent time in prison and are OK with that, stay away from this joint because that's basically what it is like, the joint! The BHT's (the "floor people") are just a bunch of newly sober AA people who know absolutely nothing about recovery and how to treat people. They treat eveyone like a 20 year old punk and, for the record, there are far too many 20 year old punks there also. The experience was a nightmare for me. The whole facility is a facade of lies and a house of cards. NOTHING they told me I would get was true! Nothing but lies just to get you there. Thankfully, I got some important things in writing so I could leave and that's exactly what I did. I did stay for about 17 days but it was very uncomfortable most of the time. I've never been to jail but I now know what the mentality is! Many of the patients are ex-cons so you can get an idea of the basic mentality of this place. It's like living in the Serengetti, the lions are in charge and get their way unless a group of Hyenas take over. It's like living in the animal world. I was told there was a pool and to bring my trunks but guess what? No pool!! Yep, and read other reviews on this, I'm NOT the only one (not even close) who was told this. I was also told I would be able to have my iPhone as I was going through a purchase of my business and I although I was very commited to my treatment, I simply could NOT fall off the grid for 30 days. This was an non-negotiable condition of me checking in and they agreed to it. I tried to explain it to just about everyone including the big boss David and was just treated like a 20 year old punk and go ZERO respect (or results) for my situation. BTW: I was a cash pay customer, I did NOT use my insurance. I tried to reason with David because I just needed to be in contact with my attorneys, accountants and MANY other important people during the company purchase and he ase nothing more than a complete and total disrespectful jacka**!! Really, this guy is in charge? No wonder this place is ghetto! I just don't get how they can tell so many lies and get away with it. Luckily I only committed to paying them on a weekly basis so I could leave and not have to worry about being reimbursed by these scumbags who should be in jail, not in business. I am sure as I am writing this that they would NOT have reimbursed anything even though it was in my agreement. The only reason it was in my agreement is because I forced them to before I checked in. They DID NOT want to agree to anything which should have been my first RED FLAG. This place is just crap! Seriously, I could go on and on about how bad it is but I think I have said enough but trust me, there IS more. To summarize: If you want a place that gives you almost zero quality drug treatment (and I mean almost nothing!) and treats you like a jail inmate then by all means go and enjoy yourself but if you are, aside from your addiction problem, a relatively successful and respectful adult, STAY AWAY! If you do go, GET EVERYTHING IN WRITING! BTW: I left this dump and checked into the much more expensive Passages of Malibu and the treatment there is wonderful. Not enough good things to say about them. I loved the facility, staff, the treatment, the food, everything! I had a private room, TV, phone, just about everything except any kind of medications. You want good treatment, try Passages, they do take insurance if you have a god plan. I paid cash, about $60K but it was worth it. Desert Flop is truly a RIP OFF!