It has been 43 days since I talked to DBL. May 4th, bank sugested I put a temporary stop payment on my ACH check that gets deducted from my checking account on the 5th of each month while I dispute DBL services so I won't be charge a bank charge of 25.00.
In the mean time I called Special Finance LLC that DBL uses. Told them I wanted my account canceled, they told me to contact DBL and talk to Brandon to fill out the form to cancel. As usual when ever I call I get recordings and again I left a message explaining that I want to cancel my account. He never returned my call.
Then my bank account showed a deduction from Special Finance. I had to drive to the bank to see how that was possible.
What they did was they used my debit card, how was that possible I asked,I never gave them my card number. It seems when DBL asked me to fill out my entity form the form required my debit card information, I did so thinking DBL was sending the form back to the state for me. They didn't, they emailed me the form to send to the state and nowhere on it was my debit card, the bank asked for a check they don't accept debit cards. So when they didn't get the money from my ACH they took it upon themselves to use my debit card.
Being over a month without returning my call or email I really think I need my money reembursed for all I had to endur plus paying 100.00 for an entity that I won't need.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
EDitor’s UPDATE: Positive rating and recognition has been given to Direct Business Lending for its commitment to excellence in customer service.
Ripoff Report’s discussions with Direct Business Lending have uncovered an ongoing commitment by the company to total client satisfaction. Direct Business Lending is a rapidly growing organization that has helped thousands of small businesses navigate the complex process of achieving funding for their business. Direct Business Lending has built it’s team around it’s core values of going the extra mile for it’s customers. While continually investing in it’s Client Services team, Direct Business Lending has shown a continual commitment to exceeding it’s client’s expectations. Clients can expect full transparency in the loan process as well as continual communication with the Direct Business Lending team. Any issues with clients are promptly resolved with a mutually agreeable solution that is endorsed by the CEO himself. Direct Business Lending welcomes client feedback, both positive and negative and strives to turn around any negative scenarios with continual improvement to become more efficient as a company in the services it offers it’s clients.
Direct Business Lending CEO, Mr. Jantzen Fugate, has informed us that his business is an extension of his personal beliefs on how to correctly treat people. Mr. Fugate personally knows about all clients that are concerned and is personally involved in making sure they have an amazing experience with Direct Business Lending. As a successful entrepreneur who once started as a small business like many of his clients, Mr. Fugate feels it is critical to always be connected with his clients to understand their concerns and work hard to respond properly. By always putting his customers first, Mr. Fugate is confident that Direct Business Lending will continue to help millions of small businesses across America realize their dreams.
Top executives of the company told us that Mr. Fugate’s biggest fault is that he cares to much about his staff and clients and is continually going the extra mille. He inherently provides a service above and beyond anyones expectation and puts client happiness above all. Direct Business Lending's core values of: 1) Go The Extra Mile; 2) Excellent Client Service; 3) Pursue Growth & Learning; 4) Be Passionate Everyday; 5) Build a Positive Team Environment have allowed Direct Business Lending to build an organization that is customer centric from the top down. “Direct Business Lending truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
The information provided in this report below is based on comments made by Jentzen Fugate during an on-site inspection held by a third party verification company with no biases toward Direct Business Lending.
My experience with DBL is exactly like all the others, when I signed up I asked them about the rip off reports and they explained that those customers didn't understand the policy of what DBL could do for them and I believed them. I signed up with the understanding they could get me a lender.
They had me access my credit report to see what was on it. They had me sign up for a credit report. They sent me 3 to choose from, the one I chose only gave me 1 bureau. Told me it wasn't good enough scores were too high, I need all 3 bureaus to compare scores. Cost was 28.95 because they told me to keep it for future request. Then they wanted me to send all 3 bureaus a letter to dispute that my old addresses and Jobs be removed and any judgments. All but one agreed to remove them. Cost to me was 16.00 because they told me to send them certified. Also told when I get a reply from the bureaus I was to send them a copy via email, which I did. They sent me another letter to send to the one that didn't agree,
Now they suggest I get a co-signer. ( If I wanted to use a co-signer I would have never used DBL.)
They had me fill out an entity form and told me the Business name I chose was available and to copy and sign and send in with a check. I waited 2 weeks and they never emailed me the form. I had to call DBL to ask where my entity was to sign and send to the State. They apologized and told me they can't find the one I sent back to them but they did see that they sent me a receipt of the entity I emailed to them. They asked me to please fill it out again I did. I mailed it out and 2 weeks later the State said that business name was already taken. I called DBL and told them and she again apologized and said she would send another form with my second business name, She said it would be sent to me within 72 hrs and that was March 31st and still waiting. I took it upon myself to edit the first business name and sent it back in to the state.
I don't want to mess my credit score up so...
Has anyone contacted a lawyer yet? Can we get a claim against them? How many of us are out there?
Direct Business Lending Reviews
It has been 43 days since I talked to DBL. May 4th, bank sugested I put a temporary stop payment on my ACH check that gets deducted from my checking account on the 5th of each month while I dispute DBL services so I won't be charge a bank charge of 25.00.
In the mean time I called Special Finance LLC that DBL uses. Told them I wanted my account canceled, they told me to contact DBL and talk to Brandon to fill out the form to cancel. As usual when ever I call I get recordings and again I left a message explaining that I want to cancel my account. He never returned my call.
Then my bank account showed a deduction from Special Finance. I had to drive to the bank to see how that was possible.
What they did was they used my debit card, how was that possible I asked,I never gave them my card number. It seems when DBL asked me to fill out my entity form the form required my debit card information, I did so thinking DBL was sending the form back to the state for me. They didn't, they emailed me the form to send to the state and nowhere on it was my debit card, the bank asked for a check they don't accept debit cards. So when they didn't get the money from my ACH they took it upon themselves to use my debit card.
Being over a month without returning my call or email I really think I need my money reembursed for all I had to endur plus paying 100.00 for an entity that I won't need.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
EDitor’s UPDATE: Positive rating and recognition has been given to Direct Business Lending for its commitment to excellence in customer service.
Ripoff Report’s discussions with Direct Business Lending have uncovered an ongoing commitment by the company to total client satisfaction. Direct Business Lending is a rapidly growing organization that has helped thousands of small businesses navigate the complex process of achieving funding for their business. Direct Business Lending has built it’s team around it’s core values of going the extra mile for it’s customers. While continually investing in it’s Client Services team, Direct Business Lending has shown a continual commitment to exceeding it’s client’s expectations. Clients can expect full transparency in the loan process as well as continual communication with the Direct Business Lending team. Any issues with clients are promptly resolved with a mutually agreeable solution that is endorsed by the CEO himself. Direct Business Lending welcomes client feedback, both positive and negative and strives to turn around any negative scenarios with continual improvement to become more efficient as a company in the services it offers it’s clients.
Direct Business Lending CEO, Mr. Jantzen Fugate, has informed us that his business is an extension of his personal beliefs on how to correctly treat people. Mr. Fugate personally knows about all clients that are concerned and is personally involved in making sure they have an amazing experience with Direct Business Lending. As a successful entrepreneur who once started as a small business like many of his clients, Mr. Fugate feels it is critical to always be connected with his clients to understand their concerns and work hard to respond properly. By always putting his customers first, Mr. Fugate is confident that Direct Business Lending will continue to help millions of small businesses across America realize their dreams.
Top executives of the company told us that Mr. Fugate’s biggest fault is that he cares to much about his staff and clients and is continually going the extra mille. He inherently provides a service above and beyond anyones expectation and puts client happiness above all. Direct Business Lending's core values of: 1) Go The Extra Mile; 2) Excellent Client Service; 3) Pursue Growth & Learning; 4) Be Passionate Everyday; 5) Build a Positive Team Environment have allowed Direct Business Lending to build an organization that is customer centric from the top down. “Direct Business Lending truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
The information provided in this report below is based on comments made by Jentzen Fugate during an on-site inspection held by a third party verification company with no biases toward Direct Business Lending.
My experience with DBL is exactly like all the others, when I signed up I asked them about the rip off reports and they explained that those customers didn't understand the policy of what DBL could do for them and I believed them. I signed up with the understanding they could get me a lender.
They had me access my credit report to see what was on it. They had me sign up for a credit report. They sent me 3 to choose from, the one I chose only gave me 1 bureau. Told me it wasn't good enough scores were too high, I need all 3 bureaus to compare scores. Cost was 28.95 because they told me to keep it for future request. Then they wanted me to send all 3 bureaus a letter to dispute that my old addresses and Jobs be removed and any judgments. All but one agreed to remove them. Cost to me was 16.00 because they told me to send them certified. Also told when I get a reply from the bureaus I was to send them a copy via email, which I did. They sent me another letter to send to the one that didn't agree,
Now they suggest I get a co-signer. ( If I wanted to use a co-signer I would have never used DBL.)
They had me fill out an entity form and told me the Business name I chose was available and to copy and sign and send in with a check. I waited 2 weeks and they never emailed me the form. I had to call DBL to ask where my entity was to sign and send to the State. They apologized and told me they can't find the one I sent back to them but they did see that they sent me a receipt of the entity I emailed to them. They asked me to please fill it out again I did. I mailed it out and 2 weeks later the State said that business name was already taken. I called DBL and told them and she again apologized and said she would send another form with my second business name, She said it would be sent to me within 72 hrs and that was March 31st and still waiting. I took it upon myself to edit the first business name and sent it back in to the state.
I don't want to mess my credit score up so...
Has anyone contacted a lawyer yet? Can we get a claim against them? How many of us are out there?