Direct Energy


Country United States
State Colombia
City Weaterville
Address 7385n state route 3
Phone 18887055102
Website www.directenergy.com

Direct Energy Reviews

  • Dec 12, 2014

Direct Energy bills people for water heaters that do not belong to them. Beware that Direct Energy sends individuals to inspect water heaters and furnaces in homes and then takes the serial numbers of your appliances to enter that information into their systems. Later on, they will begin to charge you for rental of items that do not belong to them.

Around the year 2001, I by mistake allowed one of their representatives to enter into my house and few months later they began to bill me throught the gas company without my knowledge for a water heater that belonged to me and not to them.

After I realized that I was being charged for my own water heater and some years of trying to solve the dispute (because they love to delay resolution of the issue to continue charging money); in the year 2013 I ended up allowing them to remove (steal) my water heater, all in the hope of not paying more money, not wasting more time and not being harassed by them.

However, few weeks ago, I began to receive collection calls with no explanation about the actual reason for the charges. In other words, 2 years after I allowed them to steal my water heater and got into an agrement that after giving the tank I would no longer be charged, they misteriously managed to fabricate another bill.

Additionally, not only did they failed to provide proof of ownership (like a receipt showing a list of the serial numbers of the water heaters they allege to own) all these years, or copy of a rental contract with me or with the previous owner of this house, they conveniently say that if I want a copy of any document to clarify this new bill, I need to pay $75 dollars!

Of course, any dishonest company like Direct Energy can really mess up the good credit history of a person. But as I never steel anything from anyone, why should I open my wallet for them to take money I do not owe them? What garantee has a person that after paying a fabricated bill they are not going to create another fictitious bill in the future?

In summary, BEWARE of Direct Energy. If any one appears from that company into your house DO NOT let them in. They are theives and they will still data they will use to bill your for things they do not own.

  • Sep 16, 2014

Today 3 representives came to my door. They started by telling me that I have not responded to required information that has been requested on my ConEd utility bill for the last 6 months. They were here to help explain it to me and obtain the information required. They asked to see one of my ConEd bills from the last 6 months. I obliged and presented them my last bill. They then started asking me for my name and looked to start filling in a form. I asked them what it was that I hadn't responded to and to show me where this request was on the bill.

Two of them looked through the bill for a full minute and then could not explain or show me what it was that there were there for. Then one of oof them says "Oh, you're with Green Mountain!". Green Mountain is the ESCO that I have selected and is my electric supplier. I then asked who they worked for. They then said that they work closely with ConEd and are their preferred supplier. After a few more questions they finally told me that they were with Direct Energy and they would sign me up to save me money.

I asked if they were an ESCO and, now more than 5 minutes into the conversation, they identified themselves as being with an ESCO. They then immediately went back to the form and started filling it out. I asked them to pause and explained that I just went through a long process to compare ESCO rates and unless they could show me very clearly what rates they had and what I would be saving I would not proceed. The bill they were looking at was at 16.9 cents p/kWh, but I explained I just negotiated 9.9 cents p/kWh. I asked for their rate and said if it isn;t lower then I am not switching. They said their rate was 12.29 cents p/kWh including tax, but because of their relationship with ConEd the bill would be lower. I asked how.

The rep who identified herself as Liz proceeded to ramble off lie after lie. She took a pen to my bill and crossed out the ConEd electric delivery charge and said that would go away. I told that that was impossible. Every customer pays electric supply and delivery! With some pushing on my part she finally admitted that I was correct and that charge would not go away. She then said that with tax my current rate would come out more than her rate which included tax. I excused myself to get a calculator and did the math. My rate was clearly lower than the one she was offering. It's now been 10 mins and I told them that I have a good rate and I am not changing. I asked for the form that they began filling out without my consent and they refused. I told them I was not switching to Direct Energy so I hope they did not do anything without my permission.

The tactics they used deceptive. They made a number of false claims and outright lies. I happen to be educated on this subject and was able to call them out on their lies and make a good decision. I see these 3 young ladies going door to door up and down my block today and I do not know how many people are being misled and deceived into thinking they are getting a much better deal than is possible. They are misrepresenting who they are, their relationship with ConEd and their product.

  • Aug 25, 2014

Direct Energy, without question, is the worst company I have ever had to deal with. I have had several issues with the company in the past but my current issue has me furious.

My Air Conditioner was in working order this spring, fan was running, air was blowing, but the air was not very cold, I checked the guage on the unit and it was almost out of coolant. I called Direct Energy, explained the situation, and told them that my unit was quite old (from 1985). They told me I needed to go on their cooling protection plan but the service call would be covered and they would charge my unit with coolant.

A few days later a technician comes out, takes one look at my unit and tells me that it's out of coolant (which I already knew) and he cannot charge it with more becuase it is against the law, I need to buy a new unit. He was correct (I looked it up), he could not have charged my unit with freon. So I replaced my unit after some debate.

I called Direct Energy back, asking them to remove the cooling plan since I gave them the info on the unit on the phone and specifically said it needed a freon charge and the agent should have known that wasn't possible. They have since told me they will not remove the plan so I must keep it for a full year ($120 for the year) or they can remove it and I pay for the service call ($100).

Escilation to supervisors has done nothing. The company simply does not care.

I am removing all services with Direct Energy and will never give them my business ever again.

  • Apr 11, 2014

Recently discovered elect bill was enormous. When called peco my elect company was told Direct Energy was our supplier and they were charging over .13 a kw and our use was 5375 which went up 101% at .13 per kw peco cancelled direct energy as supplier imediatly when i called why bill so high. i was told to find out how we got switched from our supplier to Direct Energy, i called direct energy after many attempts and being disconnected twice and hung up on once by customer service i find out they direct energy had different ph no for us but a email address, told me that my wife switched, however my wife has no knowledge as to who direct energy was and would never switch with out discussing with me and then i would make the call if that was the plan to switch to new suppplier. now i am stuck for 2 months of billing over a 1042.00 elect bill because our normal rate of 8.4 per kw went up over 13 and double the kw per month, without anything changing with in the house as far as normal usage. they dierct energy told me they sent 2 letters to resign contract and several attempts by ph. for rates or would be put on flex rate. never heard of direct energy myself till peco pointed out the bill to me and asked me to look at it at bottom and thats when i said who is direct energy i thought ok so what direct energy so what what does that mean to me without any knowledge as to who direct energy was why would i care what they send in mai.l ripped off and fighting mad. peco has froze my bill since i found out in feb but now have to fight with direct energy or end up paying feb march bills at direct energy pricing

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