We bought 2 sectional couches from Direct Factory Furniture after we were told one was "Top-grain Leather" and the other was "Bonded Leather". Both couches were vinyl!!. We have been trying to resolve the problem since July (2014). We filed a dispute with GE (synchrony Bank) as the loan provider and Factory Direct responded with more lies. It is shocking that this level of fraudulent business practice is happening. "Albert" the salesman fooled us completely and we are not the dumbest consumers. We were given "an amazing deal" that turned out to be twice the recommended retail for the crappy product. This company has been perpetually in " store closing - last minute inventory clearance" mode for 3 years. We know this now....total crooks and so far unwilling to resolve our complaint.
Direct Factory Furniture Reviews
We bought 2 sectional couches from Direct Factory Furniture after we were told one was "Top-grain Leather" and the other was "Bonded Leather". Both couches were vinyl!!. We have been trying to resolve the problem since July (2014). We filed a dispute with GE (synchrony Bank) as the loan provider and Factory Direct responded with more lies. It is shocking that this level of fraudulent business practice is happening. "Albert" the salesman fooled us completely and we are not the dumbest consumers. We were given "an amazing deal" that turned out to be twice the recommended retail for the crappy product. This company has been perpetually in " store closing - last minute inventory clearance" mode for 3 years. We know this now....total crooks and so far unwilling to resolve our complaint.