After nine continous years as a DirecTV customer the thanks I get is the very first repair I request under my DirecTV Protection Plan Premier took two weeks and wasn't repaired. I pay $24.98 per month for this "protection."
First off, they use Asurion to do their repairs. If you search Asurion on here as of today June 22, 2015 there are more than 150 complaints related to this company. My beef is more with DirecTV as they are not supporting me as a customer in any way shape or form.
When I called DirecTV to make the claim they were all about collecting the $50 deductible, it had to be paid immediately. They use UPS to ship the products back and forth to the repair facility. NOBODY, told me that they use the slowest shipping method possible (perhaps near death mules that should be retired). HAD I been told that shipping takes several days I would have overnighted at my own expense.
Two weeks to the day after shipping the iPad in for repair it was returned stil not functioning properly. DirecTV's solution is to do the EXACT SAME TWO WEEK PROCESS AGAIN. They KINDLY offered to waive the SECOND $50 deductible. To which I literally laughed and said I'd be calling my credit card company to dispute the $50 charge for the NON-REPAIR from two weeks ago.
DirecTV does not care about me as a customer and it shows.
Salesman named only "M.J." goes door to door in senior mobile home parks representing himself as an authorized dealer for both Dish Network and DirecTV. His business card gives only a phone number of 909-730-2399.
He contacted my 94 year old mother and would not leave her home until she signed a contract changing her satellite service from DirecTV to Dish Network. He took her debit card number and charged $49.95 and also insisted on her putting her social security number on the Dish Network Service Agreement. My mother called me that evening crying because he forced her to sign the contract and would not leave until she did.
I called his phone number that evening after she called me and left a message to void the contract because my mother did not want to change service and felt she was coerced into signing the contract. I did not receive a callback although I left my phone number and name.
The next day my mother's TV would not work and got an error message that her TV could not connect with the satellite dish. I went outside and looked at the dish where a ladder had been placed and found her dish disconnected. The TV had been working before she went to bed, but was not working the next morning so he must have come to her house between 10 p.m. and 8 a.m. to disconnect the dish. I believe it was done maliciously after I left the message cancelling the new contract.
I called his number several time but never received a return call.
The technician for DirecTV came to reconnect the service and had already been notified of several instances where "SSI" had done the same thing at several parks in Yucaipa and had been reported to the police.
Do Not let this man into your home and do not sign a contract with him.
AFTER BEING WITH DTV FOR 7 YEARS I CANCELLED, RETURNED EQUIPMENT AND WAS OWED A $69.00 REFUND.
I FOUND I COULD OBTAIN MORE CHANELLS FOR LESS MONEY THRU THE LOCAL PHONE COMPANY CCI.
I RECEIVED A STATEMENT FROM THEM 2 MONTHS LATER DEDUCTING $9.98 FROM THE REFUND OWED FOR WHAT THEY CLAIM WAS 2 MOVIES ON PAY PER VIEW IN JANUARY 2009, OVER 6 YEARS PREVIOUS. AFTER EVENTUALLY REACHING A HUMAN ON THEIR AUTOMATED PHONE SYSTEM. I WAS TOLD THEY HAD MAILED THE REFUND A MONTH AGO AND IF I DID NOT RECEIVE IT I WOULD NEED TO CALL CITI BANK. THE NUMBER THEY GAVE ME TO CITI BANK WAS TO ACTIVATE MY NEW CREDIT CARD. I CALLED BACK TO DTV AND WAS EVENTUALLY GIVEN ANOTHER CITI BANK NUMBER WHICH AFTER WADING THRU NUMEROUS ROBOT VOICES SAID THEY WOULD ISSUE A REFUND IN ANOTHER COUPLE WEEKS. WE'LL SEE.
THROUGH THE WHOLE PROCESS DTV IS TRYING TO SELL ME ON COMING BACK TO THEM FOR MORE OF THEIR LOUSY SERVICE.
If i did this I would be in jail. Directtv charged my debit card for someone elses account without my permission. Attempts to resolve the issue are met with run around and dead ends. This is straight up fraud and robbery.
I have been with Directv for over 10 years now (not by choice).
We have no tv for hours when it rains and it rains all summer long in Florida. No discounts for that either and since the starting date the rates have been doubled. Last month my bill was $84 for just regular tv.. no HBO no Sports channel packages added. Today I received the bill for this month $93 !! I called and asked what was going on. Well their contract negotiations resulted in an increase of their prices so they added only a small portion to their customers blah blah blah... So my reply was: "If your rent or insurance increases do you tell Directv to increase your wages by a certain amount per month to cover your extra expenses ? Needles to say the supervisors answer was no. She offered me a $15 discount for 12 months if I would sign up for 12 more months or a $5 discount if I would sign up for paperless/automatic bill payment... I don't think so... Well she continued we can change your package to a lower cost package... THAT IS NOT MY POINT... I am paying double price for the same package I started with. Of course there was no other offer to reduce my monthly price. I will cancel my service by next month. I'm done with them.
Was sent, in the mail a DirecTV offer for a Visa debit card in the amount of $150 plus $24 per month subscription for gnie, 3 mos free HBO and Showtime plus 2014 NFL sunday ticket plus free installation and service for 4 set top boxes. Told them I had 6 TVs and it was a deal breaker if the other two TVs were not included at no additional charge. The sales rep's manager "Mo" said he would take care of it for no charge. The technician arrived today and the order did not match what I had agreed to. This is another example of BAIT AND SWITCH tactics employeed by DirecTV. If you value your time...don't waste it with DirecTV. They are bunch of unethical individuals with highly unreputable business practices. I can't wait until everything comes across the Internet, so companies like DirecTV will lose considerable sums of money or better yet go out of business.
I have been a customer of DirecTV since 1997. I have been ordering the NFL Sunday ticket for approximatley 10 years now. I have 8 receivers and a DVR. I also have to pay an additional fee each month since our service is located in an area in Southern Utah that gets NO signal of any kind for TV or radio. Each year the number of games broadcast become fewer and fewer. Now, they are blocking the NFL Network WHICH I pay for each and every month as part of a package. Teams such as Green Bay, Denver, San Francsico and Arizona are all blocked EVERY weekend. This has NOTHING to do with my location so why are they blocked. The advertisement on TV and on the phone with DirecTV say "ALL THE GAMES EVERY WEEKEND". Directv and the NFL needs to stop cheating their customers and stop the False advertising.
My mother's name is Joyce McCray and my name is Joyce Bryant. My mother had an account with Direct TV and I paid her bill once. Then she switched to another company and had a balance due to directv and they then took $505.26 off my card and I receive disability and death benefits for my children. Direct TV then put my money back on my card then a few weeks later they removed the money back off my card.
I have signed up for Directv's $39.99 deal Xtra pack. I went through a local ratailer (ATT store) that deals with directv. Directv websited advertised free DVR upgrade to Genie. Did I get the free upgrade?! No! I did not! I ended up paying $127.28. Then when it came to installation, I was slapped with $75 custom installation. I told the technician from DirectSatUSA that it was suppose to be free installation. I gave them a check for $75 for the custom install fee. The check did not clear for a month. I tried to email DirectSatUSA about the check and the $127.28. I ended up stopping the check because I could not afford to have it taken out of my bank account. After I stopped the check, they tried to cash it after a month of not cashing it! DirectSatUSA have not responded to my messages. I have been trying to find local South Bend, Indiana and Chicago area DirectSatUSA office number and all I could fine was the one in Ohio where the main office is!!!! I do like Directv better than Dish tv and Comcast TV (comcast sucks in TV packages) Last month bill was $66.56. This month is $86.87. I am thinking about dropping Directv and just do over the air and the problem with over the air, I will lose the 4 channels I watch the most. I want my $127.28 back and have them void the check. My free 3 months movie channels are up next month. I want the 3 months to extend to til the end of the contract and lower my Directv bill below $65 a month or lower without changing my package and equipment. I would feel better if the bill was at $50 a month. If i have to cancel Directv, I will not pay termination fees at all which is like $400 or $600. If directv offers me free TV for a year or two I will take that.
Informed by Directy customer service representative that i qualiofied for a free receiver update which, whcih had more space for recorded programs and could record up to 4 programs simutaneously rather than just 2.
Then free become an $20/month for use of the receiver.
Direct tv took 353.00 from my bank account without my permission after I canceled service. I called and they told me there was nothing I could do about it because it was in my contract. I am going to report thid diceptive practice to the attorney general and fike a class action lawsuit.
When i stopped useing direct tv they tried to charge me an extra month and i sent all their equipment,also put holes in roof that has leaked over the years and never noticed at first.now it leaks bad and ruined parts of ceiling and when i up graded they would not take the old one off.when i would not pay them for the over charge they reported over to a collection agencies and i been fighting them ever since.they use to be pretty good until they started to over bill and would not work with me on the over bills,so i swiched to dish.
Directv failed to honor monthly agreement of $86.48 for first 12 months
History:
Looked at http://www.costco.com/directv.html
Called the number to get details and order service:
The number answers as “Welcome to Directv”… (no third-party mention, etc)
I spoke to a Directv representative.
I informed them that all I wanted was the minimum package that would give me Fox, HBO, Cinemax, Stars and Showtime. I was told the only package that had that was PREMIER.
We agreed that I would get the PREMIER package for the 24-month contract. We went into detail about the monthly cost and what deal I would get. The person on the phone offered me the 24-month package as follows:
12-months @ $86.48 per month, followed by $129.99 for the following twelve months inclusive of ALL channels including HBO, etc.
I reiterated back to the representative that I understood that I was getting the package as mention above (I was very very specific about exactly what I was getting and what the terms were), and he said that that was correct. I asked if there were any other charges, and he said no, that would all be locked in. I told him that I agreed to that deal. He then took all of my information and credit card details, and arranged for the installation.
In January I was double charged for the monthly fee. Once on Jan 16, and then again on Jan 20.
At the end of February I saw that the bill went up $47.00 per month.
After more than three hours on the phone I was told that I was mistaken, and that the premium channels were only free for the first three months. I was adament that the representative and I were crystal clear on the terms, and that I had asked him to repeat them back to me so there would be no ambiguity.
The Directv Supervisor (one of many I spoke to) then told me it was a third-party company I had ordered the service from, and Directv wasn’t responsible for any bogus deals they made. I then directed him to the number on the website which answered as “Welcome to Directv”. There is no indication that this is a third party company.
I wanted my original deal as was agreed to, and I wanted the additional charges per month refunded. Various supervisors said they would not honor that deal, but would offer me a lesser package for $86 per month. I refused this as that was not part of the original agreement made on the phone.
I asked if all calls are recorded, and the Supervisor said “yes”. I said just listen to the original call where the deal was made, and you will hear for yourself the entire agreement and what I was promised. The Supervisor informed me that they are not allowed to play back calls as it is against privacy laws.
I asked who I could talk to at a higher level than the Supervisor to get my original deal. The Supervisor stated that I would need to write in directly, and that the only way to listen to the calls would be by a subpoena from a court.
The Supervisor said that if I wanted to cancel the entire deal he would allow me to and I wouldn’t be charged $360 for the early termination fee. I told him that I would consider whether I wanted to write in, or terminate the agreement and call back. I asked him to put the agreement in the agreement in the notes which he did. When I called to cancel they said no despite the notes.
Summary
1. Directv didn’t stick to the original agreement we made
2. They double charged me for a month
3. They told me I ordered the service online when I ordered it over the phone
I sat on hold for about 1.5 hours and was told I will hold till you are connected. 20 minutes later I hung up. After your promotional period is up there is no one around to dispute your charges with. If you can deal with H*** do it.
DirecTV Reviews
After nine continous years as a DirecTV customer the thanks I get is the very first repair I request under my DirecTV Protection Plan Premier took two weeks and wasn't repaired. I pay $24.98 per month for this "protection."
First off, they use Asurion to do their repairs. If you search Asurion on here as of today June 22, 2015 there are more than 150 complaints related to this company. My beef is more with DirecTV as they are not supporting me as a customer in any way shape or form.
When I called DirecTV to make the claim they were all about collecting the $50 deductible, it had to be paid immediately. They use UPS to ship the products back and forth to the repair facility. NOBODY, told me that they use the slowest shipping method possible (perhaps near death mules that should be retired). HAD I been told that shipping takes several days I would have overnighted at my own expense.
Two weeks to the day after shipping the iPad in for repair it was returned stil not functioning properly. DirecTV's solution is to do the EXACT SAME TWO WEEK PROCESS AGAIN. They KINDLY offered to waive the SECOND $50 deductible. To which I literally laughed and said I'd be calling my credit card company to dispute the $50 charge for the NON-REPAIR from two weeks ago.
DirecTV does not care about me as a customer and it shows.
Salesman named only "M.J." goes door to door in senior mobile home parks representing himself as an authorized dealer for both Dish Network and DirecTV. His business card gives only a phone number of 909-730-2399.
He contacted my 94 year old mother and would not leave her home until she signed a contract changing her satellite service from DirecTV to Dish Network. He took her debit card number and charged $49.95 and also insisted on her putting her social security number on the Dish Network Service Agreement. My mother called me that evening crying because he forced her to sign the contract and would not leave until she did.
I called his phone number that evening after she called me and left a message to void the contract because my mother did not want to change service and felt she was coerced into signing the contract. I did not receive a callback although I left my phone number and name.
The next day my mother's TV would not work and got an error message that her TV could not connect with the satellite dish. I went outside and looked at the dish where a ladder had been placed and found her dish disconnected. The TV had been working before she went to bed, but was not working the next morning so he must have come to her house between 10 p.m. and 8 a.m. to disconnect the dish. I believe it was done maliciously after I left the message cancelling the new contract.
I called his number several time but never received a return call.
The technician for DirecTV came to reconnect the service and had already been notified of several instances where "SSI" had done the same thing at several parks in Yucaipa and had been reported to the police.
Do Not let this man into your home and do not sign a contract with him.
AFTER BEING WITH DTV FOR 7 YEARS I CANCELLED, RETURNED EQUIPMENT AND WAS OWED A $69.00 REFUND.
I FOUND I COULD OBTAIN MORE CHANELLS FOR LESS MONEY THRU THE LOCAL PHONE COMPANY CCI.
I RECEIVED A STATEMENT FROM THEM 2 MONTHS LATER DEDUCTING $9.98 FROM THE REFUND OWED FOR WHAT THEY CLAIM WAS 2 MOVIES ON PAY PER VIEW IN JANUARY 2009, OVER 6 YEARS PREVIOUS. AFTER EVENTUALLY REACHING A HUMAN ON THEIR AUTOMATED PHONE SYSTEM. I WAS TOLD THEY HAD MAILED THE REFUND A MONTH AGO AND IF I DID NOT RECEIVE IT I WOULD NEED TO CALL CITI BANK. THE NUMBER THEY GAVE ME TO CITI BANK WAS TO ACTIVATE MY NEW CREDIT CARD. I CALLED BACK TO DTV AND WAS EVENTUALLY GIVEN ANOTHER CITI BANK NUMBER WHICH AFTER WADING THRU NUMEROUS ROBOT VOICES SAID THEY WOULD ISSUE A REFUND IN ANOTHER COUPLE WEEKS. WE'LL SEE.
THROUGH THE WHOLE PROCESS DTV IS TRYING TO SELL ME ON COMING BACK TO THEM FOR MORE OF THEIR LOUSY SERVICE.
If i did this I would be in jail. Directtv charged my debit card for someone elses account without my permission. Attempts to resolve the issue are met with run around and dead ends. This is straight up fraud and robbery.
I have been with Directv for over 10 years now (not by choice).
We have no tv for hours when it rains and it rains all summer long in Florida. No discounts for that either and since the starting date the rates have been doubled. Last month my bill was $84 for just regular tv.. no HBO no Sports channel packages added. Today I received the bill for this month $93 !! I called and asked what was going on. Well their contract negotiations resulted in an increase of their prices so they added only a small portion to their customers blah blah blah... So my reply was: "If your rent or insurance increases do you tell Directv to increase your wages by a certain amount per month to cover your extra expenses ? Needles to say the supervisors answer was no. She offered me a $15 discount for 12 months if I would sign up for 12 more months or a $5 discount if I would sign up for paperless/automatic bill payment... I don't think so... Well she continued we can change your package to a lower cost package... THAT IS NOT MY POINT... I am paying double price for the same package I started with. Of course there was no other offer to reduce my monthly price. I will cancel my service by next month. I'm done with them.
Was sent, in the mail a DirecTV offer for a Visa debit card in the amount of $150 plus $24 per month subscription for gnie, 3 mos free HBO and Showtime plus 2014 NFL sunday ticket plus free installation and service for 4 set top boxes. Told them I had 6 TVs and it was a deal breaker if the other two TVs were not included at no additional charge. The sales rep's manager "Mo" said he would take care of it for no charge. The technician arrived today and the order did not match what I had agreed to. This is another example of BAIT AND SWITCH tactics employeed by DirecTV. If you value your time...don't waste it with DirecTV. They are bunch of unethical individuals with highly unreputable business practices. I can't wait until everything comes across the Internet, so companies like DirecTV will lose considerable sums of money or better yet go out of business.
I have been a customer of DirecTV since 1997. I have been ordering the NFL Sunday ticket for approximatley 10 years now. I have 8 receivers and a DVR. I also have to pay an additional fee each month since our service is located in an area in Southern Utah that gets NO signal of any kind for TV or radio. Each year the number of games broadcast become fewer and fewer. Now, they are blocking the NFL Network WHICH I pay for each and every month as part of a package. Teams such as Green Bay, Denver, San Francsico and Arizona are all blocked EVERY weekend. This has NOTHING to do with my location so why are they blocked. The advertisement on TV and on the phone with DirecTV say "ALL THE GAMES EVERY WEEKEND". Directv and the NFL needs to stop cheating their customers and stop the False advertising.
My mother's name is Joyce McCray and my name is Joyce Bryant. My mother had an account with Direct TV and I paid her bill once. Then she switched to another company and had a balance due to directv and they then took $505.26 off my card and I receive disability and death benefits for my children. Direct TV then put my money back on my card then a few weeks later they removed the money back off my card.
I have signed up for Directv's $39.99 deal Xtra pack. I went through a local ratailer (ATT store) that deals with directv. Directv websited advertised free DVR upgrade to Genie. Did I get the free upgrade?! No! I did not! I ended up paying $127.28. Then when it came to installation, I was slapped with $75 custom installation. I told the technician from DirectSatUSA that it was suppose to be free installation. I gave them a check for $75 for the custom install fee. The check did not clear for a month. I tried to email DirectSatUSA about the check and the $127.28. I ended up stopping the check because I could not afford to have it taken out of my bank account. After I stopped the check, they tried to cash it after a month of not cashing it! DirectSatUSA have not responded to my messages. I have been trying to find local South Bend, Indiana and Chicago area DirectSatUSA office number and all I could fine was the one in Ohio where the main office is!!!! I do like Directv better than Dish tv and Comcast TV (comcast sucks in TV packages) Last month bill was $66.56. This month is $86.87. I am thinking about dropping Directv and just do over the air and the problem with over the air, I will lose the 4 channels I watch the most. I want my $127.28 back and have them void the check. My free 3 months movie channels are up next month. I want the 3 months to extend to til the end of the contract and lower my Directv bill below $65 a month or lower without changing my package and equipment. I would feel better if the bill was at $50 a month. If i have to cancel Directv, I will not pay termination fees at all which is like $400 or $600. If directv offers me free TV for a year or two I will take that.
Informed by Directy customer service representative that i qualiofied for a free receiver update which, whcih had more space for recorded programs and could record up to 4 programs simutaneously rather than just 2.
Then free become an $20/month for use of the receiver.
Direct tv took 353.00 from my bank account without my permission after I canceled service. I called and they told me there was nothing I could do about it because it was in my contract. I am going to report thid diceptive practice to the attorney general and fike a class action lawsuit.
When i stopped useing direct tv they tried to charge me an extra month and i sent all their equipment,also put holes in roof that has leaked over the years and never noticed at first.now it leaks bad and ruined parts of ceiling and when i up graded they would not take the old one off.when i would not pay them for the over charge they reported over to a collection agencies and i been fighting them ever since.they use to be pretty good until they started to over bill and would not work with me on the over bills,so i swiched to dish.
Directv failed to honor monthly agreement of $86.48 for first 12 months
History:
Looked at http://www.costco.com/directv.html
Called the number to get details and order service:
The number answers as “Welcome to Directv”… (no third-party mention, etc)
I spoke to a Directv representative.
I informed them that all I wanted was the minimum package that would give me Fox, HBO, Cinemax, Stars and Showtime. I was told the only package that had that was PREMIER.
We agreed that I would get the PREMIER package for the 24-month contract. We went into detail about the monthly cost and what deal I would get. The person on the phone offered me the 24-month package as follows:
12-months @ $86.48 per month, followed by $129.99 for the following twelve months inclusive of ALL channels including HBO, etc.
I reiterated back to the representative that I understood that I was getting the package as mention above (I was very very specific about exactly what I was getting and what the terms were), and he said that that was correct. I asked if there were any other charges, and he said no, that would all be locked in. I told him that I agreed to that deal. He then took all of my information and credit card details, and arranged for the installation.
In January I was double charged for the monthly fee. Once on Jan 16, and then again on Jan 20.
At the end of February I saw that the bill went up $47.00 per month.
After more than three hours on the phone I was told that I was mistaken, and that the premium channels were only free for the first three months. I was adament that the representative and I were crystal clear on the terms, and that I had asked him to repeat them back to me so there would be no ambiguity.
The Directv Supervisor (one of many I spoke to) then told me it was a third-party company I had ordered the service from, and Directv wasn’t responsible for any bogus deals they made. I then directed him to the number on the website which answered as “Welcome to Directv”. There is no indication that this is a third party company.
I wanted my original deal as was agreed to, and I wanted the additional charges per month refunded. Various supervisors said they would not honor that deal, but would offer me a lesser package for $86 per month. I refused this as that was not part of the original agreement made on the phone.
I asked if all calls are recorded, and the Supervisor said “yes”. I said just listen to the original call where the deal was made, and you will hear for yourself the entire agreement and what I was promised. The Supervisor informed me that they are not allowed to play back calls as it is against privacy laws.
I asked who I could talk to at a higher level than the Supervisor to get my original deal. The Supervisor stated that I would need to write in directly, and that the only way to listen to the calls would be by a subpoena from a court.
The Supervisor said that if I wanted to cancel the entire deal he would allow me to and I wouldn’t be charged $360 for the early termination fee. I told him that I would consider whether I wanted to write in, or terminate the agreement and call back. I asked him to put the agreement in the agreement in the notes which he did. When I called to cancel they said no despite the notes.
Summary
1. Directv didn’t stick to the original agreement we made
2. They double charged me for a month
3. They told me I ordered the service online when I ordered it over the phone
I sat on hold for about 1.5 hours and was told I will hold till you are connected. 20 minutes later I hung up. After your promotional period is up there is no one around to dispute your charges with. If you can deal with H*** do it.