At the end of November I ordered $125 worth of merchandise from DreamEyce Studio. I spoke directly with the business owner, Emily Godlevsky, about my order and I let her know that I was ordering Christmas gifts for my family.
About a week before Christmas I contacted Emily to find out the status on my order. She didn't respond and after several attempts to reach her through email and Facebook message I eventually got her attention by posting on her Facebook business page. She told me that she did not know my order was meant to be a Christmas gift and would not give me a date that my order would be finished. I asked her for a refund so I could find another option for Christmas gifts and she informed me that she had already spent the money I had paid her and didn't have the cash to issue a refund.
Obviously this is mindblowingly bad business but I let it go and asked her to send me what I ordered as soon as possible.
In the middle of January I still hadn't heard from her so I made attempts to contact her again. I eventually had to go through a personal friend of hers who actually runs most of the business for Emily. I was told that my order would be ready soon but was not given a time estimate despite asking for specifics. I was given a good number of excuses as to why she hadn't finished my order or made any attempt to contact me including some personal issues and a lack of internet access. I told her I would be fine with all of that as long as she could tell me when I would get the order. She refused to give a date and ignored me after she had issued her reasons for being so late in responding.
At the beginning of February I made more attempts to contact Emily yet again, at which point I was finally forced to get her attention by posting publically on Facebook about the issue. I got the following message from her:
February 4
Emily Rose Godlevsky
2/4, 4:38pm
Emily Rose Godlevsky
I'm trying to have the pieces out before next week. But I am disappointed in your bulling. I understand your frustration, but kicking someone while they are down and smearing their name is cruel. To say the least.
--
Emily repeatedly tried to blame me for her incompetence. I told her she had until the end of the next week. I wasn't particularly surprised when that date came and went.
Last night I made yet another attempt to contact her business and had the following conversation with them.
Dreameyce Studio Reviews
At the end of November I ordered $125 worth of merchandise from DreamEyce Studio. I spoke directly with the business owner, Emily Godlevsky, about my order and I let her know that I was ordering Christmas gifts for my family.
About a week before Christmas I contacted Emily to find out the status on my order. She didn't respond and after several attempts to reach her through email and Facebook message I eventually got her attention by posting on her Facebook business page. She told me that she did not know my order was meant to be a Christmas gift and would not give me a date that my order would be finished. I asked her for a refund so I could find another option for Christmas gifts and she informed me that she had already spent the money I had paid her and didn't have the cash to issue a refund.
Obviously this is mindblowingly bad business but I let it go and asked her to send me what I ordered as soon as possible.
In the middle of January I still hadn't heard from her so I made attempts to contact her again. I eventually had to go through a personal friend of hers who actually runs most of the business for Emily. I was told that my order would be ready soon but was not given a time estimate despite asking for specifics. I was given a good number of excuses as to why she hadn't finished my order or made any attempt to contact me including some personal issues and a lack of internet access. I told her I would be fine with all of that as long as she could tell me when I would get the order. She refused to give a date and ignored me after she had issued her reasons for being so late in responding.
At the beginning of February I made more attempts to contact Emily yet again, at which point I was finally forced to get her attention by posting publically on Facebook about the issue. I got the following message from her:
February 4
Emily Rose Godlevsky
2/4, 4:38pm
Emily Rose Godlevsky
I'm trying to have the pieces out before next week. But I am disappointed in your bulling. I understand your frustration, but kicking someone while they are down and smearing their name is cruel. To say the least.
--
Emily repeatedly tried to blame me for her incompetence. I told her she had until the end of the next week. I wasn't particularly surprised when that date came and went.
Last night I made yet another attempt to contact her business and had the following conversation with them.