I ordered DS Water delivery service that was promoted by Costco. On the scheduled delivery date they were a no show and offered no explanation except delivery was rescheduled. It was rescheduled by who? No one called me and I was completely left in the dark and was ping ponged around. Finally after 7 phone calls totaling 90 minutes, someone finally delivered my water and three jugs of water at 6.45PM, wow !! My first delivery day was November 11th, again no one called or showed up. After calling customer service and Costco to complain, I finally received my delivery 10 days later. According to Costco, DS Water had contacted them to say that everything was good with customer and no issues. They straight out lied about the entire incident and tried to cover it up. They had the nerve to send me a survey about their services. After giving them extremely low grades, I received a call from Tom who stated he was a manager. He was arrogant, abraisive and unapoligetic so I disconnected the call. What I expected was we are sorry, it's our fault and what can we do to make it right. Tom was a complete jackass and handled the situation horribly. I will cancel and use services by a more customer friendly company.
I signed up for water delivery service because I received a deal from Costco. At first, the service was fine. Eventually, they started missing deliveries. I would receive the automated phone call saying my delivery was the next day, I would put the empty bottles out and no one would show up. Then they would randomly show up on an unscheduled day, unannounced and just leave the new bottles without taking any empties.
After a few missed deliveries, I ended up with 15 empty water bottles in my garage. I could not even pull my car in. I placed several phone calls to find out how to go about getting these empties picked up. They kept giving me dates, and then no one would call to confirm and no one would show up.
The final straw for me was after 6 weeks of trying to get answers, I was given the date of November 4th as a GUARANTEED pick up date. I requested a phone call to confirm so that I could carry all the empties out that morning if they were going to definitely come. No phone call. So the morning of the 4th, I called in and was told that they had it scheduled for the 1st but that I had canceled it. I never had a date of the 1st and I certainly had never canceled. The guy I spoke to said he could see I was scheduled for that day (the 4th) and that they would DEFINITELY be there. So I turned my car around and went home to once again put all the empties out. Now I was late for work.
Once again, no one showed up. I called that night and asked to speak to a supervisor. I was told I was being transferred and then I was disconnected. When I called back, I received an automated message saying to leave a message. The next morning I tried again. Twice I was being transferred to a supervisor and twice I was disconnected. I finally reached a supervisor who was actually extremely rude. He asked what my problem was then quickly said "I mean how can I help you?" All he said was that my account was scheduled to deliver the next day. (Nov 6th) I said that I've been told that before and that this time the bottles needed to be picked up or that I was going to cancel my account and just leave the bottles outside until someone got there. I said I would not be responsible for the empty bottles. He began to argue with me and even claimed there was nothing in the system that someone was going to be at my house on the 4th. He was so argumentative and rude and never offered an apology or resolution for my months of phone calls and inconvenience.
I told the supervisor that I was done and just wanted to cancel my account. His response was "you want to cancel? OK. Thank you.". The conversation went on and in the end I canceled. I have yet to see if/when the cooler and empty bottles will be picked up.
The company is not able to schedule deliveries and stick to it. Despite the problem being on their end, they are very unapologetic and they do not offer any resolve. The customer service is horrible and the supervisor I dealt with was flat out nasty.
DS Services of America, Inc Reviews
I ordered DS Water delivery service that was promoted by Costco. On the scheduled delivery date they were a no show and offered no explanation except delivery was rescheduled. It was rescheduled by who? No one called me and I was completely left in the dark and was ping ponged around. Finally after 7 phone calls totaling 90 minutes, someone finally delivered my water and three jugs of water at 6.45PM, wow !! My first delivery day was November 11th, again no one called or showed up. After calling customer service and Costco to complain, I finally received my delivery 10 days later. According to Costco, DS Water had contacted them to say that everything was good with customer and no issues. They straight out lied about the entire incident and tried to cover it up. They had the nerve to send me a survey about their services. After giving them extremely low grades, I received a call from Tom who stated he was a manager. He was arrogant, abraisive and unapoligetic so I disconnected the call. What I expected was we are sorry, it's our fault and what can we do to make it right. Tom was a complete jackass and handled the situation horribly. I will cancel and use services by a more customer friendly company.
I signed up for water delivery service because I received a deal from Costco. At first, the service was fine. Eventually, they started missing deliveries. I would receive the automated phone call saying my delivery was the next day, I would put the empty bottles out and no one would show up. Then they would randomly show up on an unscheduled day, unannounced and just leave the new bottles without taking any empties.
After a few missed deliveries, I ended up with 15 empty water bottles in my garage. I could not even pull my car in. I placed several phone calls to find out how to go about getting these empties picked up. They kept giving me dates, and then no one would call to confirm and no one would show up.
The final straw for me was after 6 weeks of trying to get answers, I was given the date of November 4th as a GUARANTEED pick up date. I requested a phone call to confirm so that I could carry all the empties out that morning if they were going to definitely come. No phone call. So the morning of the 4th, I called in and was told that they had it scheduled for the 1st but that I had canceled it. I never had a date of the 1st and I certainly had never canceled. The guy I spoke to said he could see I was scheduled for that day (the 4th) and that they would DEFINITELY be there. So I turned my car around and went home to once again put all the empties out. Now I was late for work.
Once again, no one showed up. I called that night and asked to speak to a supervisor. I was told I was being transferred and then I was disconnected. When I called back, I received an automated message saying to leave a message. The next morning I tried again. Twice I was being transferred to a supervisor and twice I was disconnected. I finally reached a supervisor who was actually extremely rude. He asked what my problem was then quickly said "I mean how can I help you?" All he said was that my account was scheduled to deliver the next day. (Nov 6th) I said that I've been told that before and that this time the bottles needed to be picked up or that I was going to cancel my account and just leave the bottles outside until someone got there. I said I would not be responsible for the empty bottles. He began to argue with me and even claimed there was nothing in the system that someone was going to be at my house on the 4th. He was so argumentative and rude and never offered an apology or resolution for my months of phone calls and inconvenience.
I told the supervisor that I was done and just wanted to cancel my account. His response was "you want to cancel? OK. Thank you.". The conversation went on and in the end I canceled. I have yet to see if/when the cooler and empty bottles will be picked up.
The company is not able to schedule deliveries and stick to it. Despite the problem being on their end, they are very unapologetic and they do not offer any resolve. The customer service is horrible and the supervisor I dealt with was flat out nasty.