1is too good for this company! I have been in business over 30 years and have never experience such an Awful company. Rude, untrained, unavailable, unknowing company. I did more work getting my loads out than my rep. He left at 5 and my shipments went out after 5 guess who had to follow shipments, ck to see if driver got to destination etc., ect. Me! Claims forget it they never followed up never filed and 6 months later want to see damaged material. Guessed at billing, didn't send backup! This is just the start!
1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices. But I have not received the answers. The questions were submitted to Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.
2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone.
3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.
Echo Global Logistics Reviews
All around BAD
1is too good for this company! I have been in business over 30 years and have never experience such an Awful company. Rude, untrained, unavailable, unknowing company. I did more work getting my loads out than my rep. He left at 5 and my shipments went out after 5 guess who had to follow shipments, ck to see if driver got to destination etc., ect. Me! Claims forget it they never followed up never filed and 6 months later want to see damaged material. Guessed at billing, didn't send backup! This is just the start!
I had several problems with this company:
1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices. But I have not received the answers. The questions were submitted to Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.
2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone.
3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.