eHarmony does much more than just take your money and not deliver on its promises. It is a dangerous place for vulnerable people. I'm posting the letter I wrote to them.
To Whom it May Concern:
I have been a subscriber to your service for almost a year now, and I must tell you that I cannot in good conscience recommend your service. In fact, I would strongly urge anyone, especially women in their fifties, to avoid eharmony. Your problems with security are egregious, sending a clear message to your subscribers: anyone can sign up, there is no screening process, and we don't care enough about security to even safeguard your password when you log in.
I spent 25 years overseas, and if there's one thing I can recognize in a heartbeat, it's a second language speaker. Eharmony is being trolled by foreign scam artists (best guess, Russian and Chinese) that are targeting (Christian) women in their 50s (at least from my experience). Maybe they are actually targeting anyone and everyone; but older women have historically been a favorite target because of savings, retirement accounts, and divorce settlements. When I have matches that come up with names like Believer (Seriously? That is reminiscent of my years in China when I knew people who took English names like Flower and Red Cloud), and their profile information is limited and in broken English and never contains Q & A responses, it is clear to me that there are no meaningful screening procedures in place. When probably 15-25% of my matches are scammers, and almost half of my messages are from the same, that tells me that eHarmony's greatest value is profit, not the safety and protection, and certainly not the relationship interests, of your subscribers.
In addition, every time I log in, my computer lets me know that my password is going over a non-secure connection and is vulnerable. That is unconscionable. When you consider how many people re-use their passwords, you are an open door to scam artists. It's no wonder your site is flooded. I have emailed you multiple times to let you know of suspicious matches--to the extent that I just don't bother anymore. Any service with any integrity would have taken measures long before now. Even a casual internet search reveals that password breaches and trolling have been problems for years with Eharmony. I just wish that I had done more research before joining for two years. For all your company's slick media campaigns, your site does not deliver on its promises; rather it is a dangerous place for vulnerable men and women. And my guess would be that you are looking at a class action suit sometime down the road.
The site is full of scam artists that target vulnerable people
I'm just going to copy the letter I wrote to them:
To Whom it May Concern:
I have been a subscriber to your service for almost a year now, and I must tell you that I cannot in good conscience recommend your service. In fact, I would strongly urge anyone, especially women in their fifties, to avoid eharmony. Your problems with security are egregious, sending a clear message to your subscribers: anyone can sign up, there is no screening process, and we don't care enough about security to even safeguard your password when you log in.
I spent 25 years overseas, and if there's one thing I can recognize in a heartbeat, it's a second language speaker. Eharmony is being trolled by foreign scam artists (best guess, Russian and Chinese) that are targeting (Christian) women in their 50s (at least from my experience). Maybe they are actually targeting anyone and everyone; but older women have historically been a favorite target because of savings, retirement accounts, and divorce settlements. When I have matches that come up with names like Believer (Seriously? That is reminiscent of my years in China when I knew people who took English names like Flower and Red Cloud), and their profile information is limited and in broken English and never contains Q & A responses, it is clear to me that there are no meaningful screening procedures in place. When probably 15-25% of my matches are scammers, and almost half of my messages are from the same, that tells me that eHarmony's greatest value is profit, not the safety and protection, and certainly not the relationship interests, of your subscribers.
In addition, every time I log in, my computer lets me know that my password is going over a non-secure connection and is vulnerable. That is unconscionable. When you consider how many people re-use their passwords, you are an open door to scam artists. It's no wonder your site is flooded. I have emailed you multiple times to let you know of suspicious matches--to the extent that I just don't bother anymore. Any service with any integrity would have taken measures long before now. Even a casual internet search reveals that password breaches and trolling have been problems for years with Eharmony. I just wish that I had done more research before joining for two years. For all your company's slick media campaigns, your site does not deliver on its promises; rather it is a dangerous place for vulnerable men and women. And my guess would be that you are looking at a class action suit sometime down the road.
Upon signing up for E-Harmony I noticed it said there is a 'six month' subscription. There was nothing there stating that I could not cancel the membership or re-occuring payments. This is mis leading I am not a lawyer and the defacto web site policy is that no matter how LONG you sign up (usually meaning you'll get a better monthly rate) that you can cancel at any time. I did not know that I was locking into a contract. I feal this is very misleading and unethical. They can take me to court if they like because I am not supposed to have to read through pages and pages of legal jargon while signing up for a dating site. Nothing on the sign up page clearly stated I could not cancel the membership or that I was locked in to pay the full amount.
Eharmony is using billing methods that can be qualified as fraud. I was the member of this site one ,year ago, then I cancelled my membership in march 2014 following instructions provided by the site. I have got the confirmation that my membership canceled. I was surprised to find out that they automatically withdrow the membership fee from my bank account one year later. The phone contact with 3 represantatives of this company did not gave any resalts. i was told that my membership is "renewed" and i never cancelled it.
No one could help me to cansel it over the phone with the service represantatives... I was told to go back to the site and press "cansel membership botton" I was even more surprised to log into their website and see that this botton is no longer available. Then i desided to delite my billing info from the site, but is was impossiblle as well. So I contacted my bank, reported the fraud, and changed my bank account data
1st off they advertise a deal of $19.99 per month in huge bold letters, but off to the side it says something like $79 for 3 months.
I thought the $79 for 3 months must be a separate option for paying the same price.
After all, why would it say in HUGE BOLD letters $19.99 per month if that option was not made available?
When I got to the payment page, I was so confused and did not realize that my bank account was going to be charged $79 for 3 months.
I really thought it was supposed to be $19.99 per month.
I called into customer service and they told me I can't do payments of $19.99. per month.
The person was so nice and really believed in how great the company was, so much to the point that I caved, when really in my gut I knew this was a red flag and that I should ask for a refund, especially as I really should not have spent $80 at that time.
When I used the website, buttons were not working.
Info was not getting saved.
I called in for a refund, and again talked to a very "nice" person who convinced me my web browser must have a problem, helped me reset it, and convinced me maybe I just needed to get used to the site and offered me 11 more days to try it before a refund.
A feature he explained to me was about hiding matches that I'm not interested in.
This was good to know since the website was not correctly processing the criteria I set.
I spent lot's of time trying to *** through the many "matches" that did not correspond to the criteria I set, by using their featured "hide" button.
After spending 30 minutes doing this narrowing down process, I was tired and decided to do more searching the next day.
The next day none of the "matches" that I hid were hid any longer, so all that time, energy and effort I spent the night before trying to organize was wasted.
I tried emailing the company about some other problems and NO ONE RESPONDED !! (ANOTHER RED FLAG !!)
Being an extremely busy person, working a lot and going to school, one week feels like a couple days.
I hardly had a chance to test out the website, but the amount that I did was extremely tedious, time consuming, and aggravating.
I emailed them to cancel and get a refund, but no one responded.
The next day I called.
Despite my legitimate complaints that the site was not working as they claimed, they refused to give me a refund since somehow the 11 days they gave me had expired, and my call came a few days late.
I asked to speak with a manager and that person just repeated the same lines as the rep.
I asked to speak with the manager's manager, but was told that could only happen through email.
The manager's manager never got back to me.
Also, they said if I wanted a refund they would have to send me an email that I would have to respond to.
I did this and no one responded.
In fact, I sent about 4 emails to them expressing various difficulties with the site, and NONE OF MY EMAILS WERE RESPONDED TO !!!!
This company cares more about profits than it's customer's experience or providing a good product.
It makes it's money by misleading, manipulating, and trapping customers rather than offering a good product.
By the way it has operated, I DO NOT TRUST THIS COMPANY, and therefore, I HIGHLY DOUBT THEIR MATCH-MAKING "TESTS" ARE EFFECTIVE.
I will NEVER use Eharmony again and I am telling my story on FaceBook, Yelp and wherever else I can think of. Not only did I not find a decent match, but over a YEAR after I stopped using their services, Eharmony charged me again without my authorization and refused to refund the money they basically STOLE out of my bank account. This dishonest, sneaky, underhanded, corrupt move was perpetrated by a supposedly "Christian" organization already raking in millions from lonely, desperate single men and women. They should be ashamed of themselves, and the buyer should BEWARE. They WILL charge you again if you don't remember to jump through their hoop to make sure they don't, and I've talked to at least one other person who was charged even though she did.
Do not sign up for eHarmony without being willing to baby sit your account. They will ignore your cancellation request.
Signed up and cancelled a month later. I was on a 6 month plan so I went ahead and paid out the 5 remaining months. They auto-renewed me.
When I complained they said that they ignored the cancellation request because I still had payments remaining at the time of the cancellation.
I agreed and pointed out that i had paid the remaining amount. But, they shouldn't have auto-renewed me.
Basically, they said that I had to cancel after I had made the last payment on my current plan but before the end of the contract. This left a one month window in which I could cancel according to their terms and policies and in which they would actually honor the cancellation.
So, now I'm an eHarmony member for ANOTHER 6 months when I'd cancelled after 1 month. Literally 1 full year of membership for signing up on for one month of actual use. And, over $300 worth of fees.
I actually didn't spend a dime wtih eHarmony because they would not give me a chance. I was repeatedly told, after filling out the questionnaire, that they were not able to match me, and I have been rdirected to a rejection screen ever since as soon as I login to my account.
I was widowed over 6 years ago, after 22 years of marriage, so, when I decided after 2 years of grieving that it was time to move forward, I was really out of the dating scene. I decided to try the online route.
I had always heard good things about eHarmony, and I actually got an email inviting me to try them for free.
I filled out my questionnaire. (Talk about time consuming and exhausting.) I had a pretty specific idea of what I was looking for in a partner, and I really didn't think I was being all that choosy. I didn't want a long distance thing. I would prefer a widowed person, as I felt they would possibly be more understanding of the emotions involved in dating someone else after the loss of a partner. I did, however, check off that I would also accept single, divorced, or never been married.
Instead of a match, I got an apology that they were not able to match me, but that I should not let that reflect on my chances for a happy relationship. I was left with the idea that they simply had nobody to match me.
Once I overcame the huge punch in the gut, I moved on.
A couple of years later, after a brief and not so great relationship wit someone from another datung site, I thought I would try again. Surely, in 2 years, there would be someone signed up with eHarmony who would match with me. Nope.
Still the same screen popping up telling me I was being rejected yet again, with no explanation as to why.
So, here it is, another 2 years later, and again, I figured that surely someone would have registered by now who would fit with me, and one more time, I was again hit with the screen of total rejection.
Seriously, what the heck could be so wrong with me that they reject me outright 3 times over 4 years without even giving me a chance to attempt filling out the questionnaire again, or even pay for a membership. People do change over time. I am not the person now that I was back in 2010. Have they just completely red flagged me as soon as my email address is entered?
I would truly love to get some kind of answer as to what was so terrible in my profile that I am feeling like I have been completely blacklisted with no explanation.
I was lead to believe that they had all races represented on their website and this is not the case at all. It is 90% white men. I am not interested in white men. I have only received a few matches without pics. I try to contact them for pic's and never get an answer. I wonder if they are just made up matches. I have called them many times to get my money back and they refused. They are a bunch of liers, they just take your money and don't hold up their end of the contract. DO NOT USE THIS COMPANY!!! BIG RIPOFF!!!!
EHarmony is the absolute worst and most sneaky/corrupt dating site (due to their non refund policy and sneaky auto renewal/cancelation scam) I have ever joined and has been a nightmare for me to get rid of ever since joining. I signed up for a 1 year subscription. I immediately knew this site was not for me. They select a limited number of matches daily from seemingly random people, ages and location across the world who I had no interest in. I immediately voiced my concerns with the site that I was not interested and wanted to cancel but I was told that refund was not allowed and that I could not turn of auto renewal until my final payment for the 1 year subscription 3 part payment was made. Sometime after the final payment I remember searching through their site trying to figure out how to turn off autorenewal and delete my membership. I distinctly remember emailing eharmy explaining that I wanted help to delete my account yet I did not get any response from them. I recently was outraged to see that I had been charged yet again for a new one year subscription which I once again cannot get out of nor turn off autorenewal until the $150 odd 3 part payment is paid in full! For two years it will be at least $300.00 they took from me for services which are substandard and I do not use. I explained to their customer service agent that I did not even know my account was still active, that I had already contacted and complained to them a few times about not wanting a membership and it had only been charged the day before, could I please cancel and turn off auto renewal as well as get a refund. The agent just kept reiterating that the only way he would allow me to turn off autorenewal was if I paid the 1 year membership in full at that moment, a membership which I do not want and had no forwarning I would be charged for! They make absolutely no acceptions and would not give me a refund or turn off autorenewal. I beleive eharmony is a huge scam. I have not encountered such problems with any other dating site. Customer satisfaction should always come first. I will let the world know how little this company seems to care about their customers, the impression I got from this situation is that they do not care if they have unhappy customers and leave a bad impression/taste all they want is your money. Their dating service sucks and is substandard/deeply lacking compared to other dating sites. I will let all my friends know of my feelings about eharmony and my experience.
I have been a customer for 1 months and I have been trying to cancel my subscription. They plan to continue charging for the full year because I signed up for a year. When you sign up in small print (Igues you are paying for a full year subscriptions, divided into 3 payments, but the payments are made withing 3 months) There fore you pay the full amount ( of the whole) year in 3 months even if you do not use the services. The matches for me are definitely not what I expected from a such a pricy site.
I think they are a rip off. They should allow customers to cancel if they are not satisfied with their awful services.
I have been a customer for 2 months and I have been trying to cancel my subscription. They plan to continue charging for the full year because I signed up for a year. I am so dissatisfied by their matches for me are definitely not what I expected from a paid dating site.
I think they are a rip off. They should allow customers to cancel if they are not satified with their services.
Beware of e-harmony billing/customer service. I was having difficulty finding where to turn my automatic renewal off. I have a job where it is difficult to make telephone calls during business hours. I sent an e mail to customer service requesting that they cancel my renewal. I never received a response. On May 28, 2014, I finally had time to call during business hours. I reached a customer service representative by telephone. He turned off my auto renewal upon my request. He informed me that my account had already been charged the renewal fee for the next month that morning (May 28). I asked for a refund. He said he could not authorize the refund since it was against company policy. I asked for a physical address of where I could send a request for a refund. He said he would e mail it to me.
The e mail I received was a standard format stating that my request was submitted to the Trust and Safety Department and I would receive a response within 10 days. It had no address, phone number, name or link to send an e mail complaint.
I called e harmony customer service back and asked to speak with a manager (Mike). I asked Mike for his last name and he refused to give it to me. I requested a name and address for correspondence. He said he could not provide me with a last name as that was against company policy. He gave me a P.O. Box to mail a complaint also with no names available. I asked him to connect me with the Trust and Safety Department by telephone and he said that was also against company policy. He informed me that all complaints are handled through e mail only and no names are provided.
I informed him I would be posting my dissatisfaction to consumer complaint sites and dispute the charge with my credit card company.
If you ever have a problem with e harmony, GOOD LUCK!!!
This site discriminates against LGBT community. They take our money to prop up the heterosexual side of their website. Customer suggestions and opinions are apologized and excused. You can't get anywhere with these people- nor will they refund despite how dissatisfied one may be with their services.
They discriminate while saying they don't, and will tell u they are separate from eharmony when in fact- if u call they answer -e harmony - and tell u to log in to e harmony account if they send an email. This company and I'm guessing its founder also are as crooked as they come, and despite the leaps and bounds society has made, treat LGBT customers as second cLass citizens. They will junk up your box with picture less profiles, some are pervs and trollers, and tell u it's your job to sift through hundreds instead of giving paying customers options to not receive those. They also have no grasp of LGBT relationships or preferences. They don't respect your settings and expect people to lower their standards to increase volume.
They are not a quality website- they are quantity. They want your dollars for substandard services, insulting your intelligence, and discrimination. You can't get past customer service- and the trust and safety department is a joke. These haters should be put out of business, and their algorithm and personality tests don't reflect as well as they say when matching you with people. Many join these sights to not have their time wasted, and yet that's all they seem to do.
I joined the Eharmony dating site. Paid my money to join yet have been unable to use the website. I have had multiple problems with my password and have to reset it every time I use the website. I get a new code from them but cannot change it to a new password if my own.
I also have been unable to see the pictures if the matches they sent me. What good does this do me if I don't know what they look like. the website wants me to upgrade and pay more money to be able to see the pictures Of my matches.
I am so very frustrated and have had no luck with customer service. They just send me a new password code. No one has ever acknowledged the other issue or get me any help. It has been a waste of my money.
eHarmony, Inc. Reviews
Eharmony is full of scammers--beware!
eHarmony does much more than just take your money and not deliver on its promises. It is a dangerous place for vulnerable people. I'm posting the letter I wrote to them.
To Whom it May Concern:
I have been a subscriber to your service for almost a year now, and I must tell you that I cannot in good conscience recommend your service. In fact, I would strongly urge anyone, especially women in their fifties, to avoid eharmony. Your problems with security are egregious, sending a clear message to your subscribers: anyone can sign up, there is no screening process, and we don't care enough about security to even safeguard your password when you log in.
I spent 25 years overseas, and if there's one thing I can recognize in a heartbeat, it's a second language speaker. Eharmony is being trolled by foreign scam artists (best guess, Russian and Chinese) that are targeting (Christian) women in their 50s (at least from my experience). Maybe they are actually targeting anyone and everyone; but older women have historically been a favorite target because of savings, retirement accounts, and divorce settlements. When I have matches that come up with names like Believer (Seriously? That is reminiscent of my years in China when I knew people who took English names like Flower and Red Cloud), and their profile information is limited and in broken English and never contains Q & A responses, it is clear to me that there are no meaningful screening procedures in place. When probably 15-25% of my matches are scammers, and almost half of my messages are from the same, that tells me that eHarmony's greatest value is profit, not the safety and protection, and certainly not the relationship interests, of your subscribers.
In addition, every time I log in, my computer lets me know that my password is going over a non-secure connection and is vulnerable. That is unconscionable. When you consider how many people re-use their passwords, you are an open door to scam artists. It's no wonder your site is flooded. I have emailed you multiple times to let you know of suspicious matches--to the extent that I just don't bother anymore. Any service with any integrity would have taken measures long before now. Even a casual internet search reveals that password breaches and trolling have been problems for years with Eharmony. I just wish that I had done more research before joining for two years. For all your company's slick media campaigns, your site does not deliver on its promises; rather it is a dangerous place for vulnerable men and women. And my guess would be that you are looking at a class action suit sometime down the road.
Sincerely,
The site is full of scam artists that target vulnerable people
I'm just going to copy the letter I wrote to them:
To Whom it May Concern:
I have been a subscriber to your service for almost a year now, and I must tell you that I cannot in good conscience recommend your service. In fact, I would strongly urge anyone, especially women in their fifties, to avoid eharmony. Your problems with security are egregious, sending a clear message to your subscribers: anyone can sign up, there is no screening process, and we don't care enough about security to even safeguard your password when you log in.
I spent 25 years overseas, and if there's one thing I can recognize in a heartbeat, it's a second language speaker. Eharmony is being trolled by foreign scam artists (best guess, Russian and Chinese) that are targeting (Christian) women in their 50s (at least from my experience). Maybe they are actually targeting anyone and everyone; but older women have historically been a favorite target because of savings, retirement accounts, and divorce settlements. When I have matches that come up with names like Believer (Seriously? That is reminiscent of my years in China when I knew people who took English names like Flower and Red Cloud), and their profile information is limited and in broken English and never contains Q & A responses, it is clear to me that there are no meaningful screening procedures in place. When probably 15-25% of my matches are scammers, and almost half of my messages are from the same, that tells me that eHarmony's greatest value is profit, not the safety and protection, and certainly not the relationship interests, of your subscribers.
In addition, every time I log in, my computer lets me know that my password is going over a non-secure connection and is vulnerable. That is unconscionable. When you consider how many people re-use their passwords, you are an open door to scam artists. It's no wonder your site is flooded. I have emailed you multiple times to let you know of suspicious matches--to the extent that I just don't bother anymore. Any service with any integrity would have taken measures long before now. Even a casual internet search reveals that password breaches and trolling have been problems for years with Eharmony. I just wish that I had done more research before joining for two years. For all your company's slick media campaigns, your site does not deliver on its promises; rather it is a dangerous place for vulnerable men and women. And my guess would be that you are looking at a class action suit sometime down the road.
Sincerely,
Upon signing up for E-Harmony I noticed it said there is a 'six month' subscription. There was nothing there stating that I could not cancel the membership or re-occuring payments. This is mis leading I am not a lawyer and the defacto web site policy is that no matter how LONG you sign up (usually meaning you'll get a better monthly rate) that you can cancel at any time. I did not know that I was locking into a contract. I feal this is very misleading and unethical. They can take me to court if they like because I am not supposed to have to read through pages and pages of legal jargon while signing up for a dating site. Nothing on the sign up page clearly stated I could not cancel the membership or that I was locked in to pay the full amount.
Eharmony is using billing methods that can be qualified as fraud. I was the member of this site one ,year ago, then I cancelled my membership in march 2014 following instructions provided by the site. I have got the confirmation that my membership canceled. I was surprised to find out that they automatically withdrow the membership fee from my bank account one year later. The phone contact with 3 represantatives of this company did not gave any resalts. i was told that my membership is "renewed" and i never cancelled it.
No one could help me to cansel it over the phone with the service represantatives... I was told to go back to the site and press "cansel membership botton" I was even more surprised to log into their website and see that this botton is no longer available. Then i desided to delite my billing info from the site, but is was impossiblle as well. So I contacted my bank, reported the fraud, and changed my bank account data
I call it E-Disharmony.
1st off they advertise a deal of $19.99 per month in huge bold letters, but off to the side it says something like $79 for 3 months.
I thought the $79 for 3 months must be a separate option for paying the same price.
After all, why would it say in HUGE BOLD letters $19.99 per month if that option was not made available?
When I got to the payment page, I was so confused and did not realize that my bank account was going to be charged $79 for 3 months.
I really thought it was supposed to be $19.99 per month.
I called into customer service and they told me I can't do payments of $19.99. per month.
The person was so nice and really believed in how great the company was, so much to the point that I caved, when really in my gut I knew this was a red flag and that I should ask for a refund, especially as I really should not have spent $80 at that time.
When I used the website, buttons were not working.
Info was not getting saved.
I called in for a refund, and again talked to a very "nice" person who convinced me my web browser must have a problem, helped me reset it, and convinced me maybe I just needed to get used to the site and offered me 11 more days to try it before a refund.
A feature he explained to me was about hiding matches that I'm not interested in.
This was good to know since the website was not correctly processing the criteria I set.
I spent lot's of time trying to *** through the many "matches" that did not correspond to the criteria I set, by using their featured "hide" button.
After spending 30 minutes doing this narrowing down process, I was tired and decided to do more searching the next day.
The next day none of the "matches" that I hid were hid any longer, so all that time, energy and effort I spent the night before trying to organize was wasted.
I tried emailing the company about some other problems and NO ONE RESPONDED !! (ANOTHER RED FLAG !!)
Being an extremely busy person, working a lot and going to school, one week feels like a couple days.
I hardly had a chance to test out the website, but the amount that I did was extremely tedious, time consuming, and aggravating.
I emailed them to cancel and get a refund, but no one responded.
The next day I called.
Despite my legitimate complaints that the site was not working as they claimed, they refused to give me a refund since somehow the 11 days they gave me had expired, and my call came a few days late.
I asked to speak with a manager and that person just repeated the same lines as the rep.
I asked to speak with the manager's manager, but was told that could only happen through email.
The manager's manager never got back to me.
Also, they said if I wanted a refund they would have to send me an email that I would have to respond to.
I did this and no one responded.
In fact, I sent about 4 emails to them expressing various difficulties with the site, and NONE OF MY EMAILS WERE RESPONDED TO !!!!
This company cares more about profits than it's customer's experience or providing a good product.
It makes it's money by misleading, manipulating, and trapping customers rather than offering a good product.
By the way it has operated, I DO NOT TRUST THIS COMPANY, and therefore, I HIGHLY DOUBT THEIR MATCH-MAKING "TESTS" ARE EFFECTIVE.
THIS COMPANY IS A SCAM !!!
AND HAS NO INTEGRITY !!
I will NEVER use Eharmony again and I am telling my story on FaceBook, Yelp and wherever else I can think of. Not only did I not find a decent match, but over a YEAR after I stopped using their services, Eharmony charged me again without my authorization and refused to refund the money they basically STOLE out of my bank account. This dishonest, sneaky, underhanded, corrupt move was perpetrated by a supposedly "Christian" organization already raking in millions from lonely, desperate single men and women. They should be ashamed of themselves, and the buyer should BEWARE. They WILL charge you again if you don't remember to jump through their hoop to make sure they don't, and I've talked to at least one other person who was charged even though she did.
Do not sign up for eHarmony without being willing to baby sit your account. They will ignore your cancellation request.
Signed up and cancelled a month later. I was on a 6 month plan so I went ahead and paid out the 5 remaining months. They auto-renewed me.
When I complained they said that they ignored the cancellation request because I still had payments remaining at the time of the cancellation.
I agreed and pointed out that i had paid the remaining amount. But, they shouldn't have auto-renewed me.
Basically, they said that I had to cancel after I had made the last payment on my current plan but before the end of the contract. This left a one month window in which I could cancel according to their terms and policies and in which they would actually honor the cancellation.
So, now I'm an eHarmony member for ANOTHER 6 months when I'd cancelled after 1 month. Literally 1 full year of membership for signing up on for one month of actual use. And, over $300 worth of fees.
I actually didn't spend a dime wtih eHarmony because they would not give me a chance. I was repeatedly told, after filling out the questionnaire, that they were not able to match me, and I have been rdirected to a rejection screen ever since as soon as I login to my account.
I was widowed over 6 years ago, after 22 years of marriage, so, when I decided after 2 years of grieving that it was time to move forward, I was really out of the dating scene. I decided to try the online route.
I had always heard good things about eHarmony, and I actually got an email inviting me to try them for free.
I filled out my questionnaire. (Talk about time consuming and exhausting.) I had a pretty specific idea of what I was looking for in a partner, and I really didn't think I was being all that choosy. I didn't want a long distance thing. I would prefer a widowed person, as I felt they would possibly be more understanding of the emotions involved in dating someone else after the loss of a partner. I did, however, check off that I would also accept single, divorced, or never been married.
Instead of a match, I got an apology that they were not able to match me, but that I should not let that reflect on my chances for a happy relationship. I was left with the idea that they simply had nobody to match me.
Once I overcame the huge punch in the gut, I moved on.
A couple of years later, after a brief and not so great relationship wit someone from another datung site, I thought I would try again. Surely, in 2 years, there would be someone signed up with eHarmony who would match with me. Nope.
Still the same screen popping up telling me I was being rejected yet again, with no explanation as to why.
So, here it is, another 2 years later, and again, I figured that surely someone would have registered by now who would fit with me, and one more time, I was again hit with the screen of total rejection.
Seriously, what the heck could be so wrong with me that they reject me outright 3 times over 4 years without even giving me a chance to attempt filling out the questionnaire again, or even pay for a membership. People do change over time. I am not the person now that I was back in 2010. Have they just completely red flagged me as soon as my email address is entered?
I would truly love to get some kind of answer as to what was so terrible in my profile that I am feeling like I have been completely blacklisted with no explanation.
I was lead to believe that they had all races represented on their website and this is not the case at all. It is 90% white men. I am not interested in white men. I have only received a few matches without pics. I try to contact them for pic's and never get an answer. I wonder if they are just made up matches. I have called them many times to get my money back and they refused. They are a bunch of liers, they just take your money and don't hold up their end of the contract. DO NOT USE THIS COMPANY!!! BIG RIPOFF!!!!
EHarmony is the absolute worst and most sneaky/corrupt dating site (due to their non refund policy and sneaky auto renewal/cancelation scam) I have ever joined and has been a nightmare for me to get rid of ever since joining. I signed up for a 1 year subscription. I immediately knew this site was not for me. They select a limited number of matches daily from seemingly random people, ages and location across the world who I had no interest in. I immediately voiced my concerns with the site that I was not interested and wanted to cancel but I was told that refund was not allowed and that I could not turn of auto renewal until my final payment for the 1 year subscription 3 part payment was made. Sometime after the final payment I remember searching through their site trying to figure out how to turn off autorenewal and delete my membership. I distinctly remember emailing eharmy explaining that I wanted help to delete my account yet I did not get any response from them. I recently was outraged to see that I had been charged yet again for a new one year subscription which I once again cannot get out of nor turn off autorenewal until the $150 odd 3 part payment is paid in full! For two years it will be at least $300.00 they took from me for services which are substandard and I do not use. I explained to their customer service agent that I did not even know my account was still active, that I had already contacted and complained to them a few times about not wanting a membership and it had only been charged the day before, could I please cancel and turn off auto renewal as well as get a refund. The agent just kept reiterating that the only way he would allow me to turn off autorenewal was if I paid the 1 year membership in full at that moment, a membership which I do not want and had no forwarning I would be charged for! They make absolutely no acceptions and would not give me a refund or turn off autorenewal. I beleive eharmony is a huge scam. I have not encountered such problems with any other dating site. Customer satisfaction should always come first. I will let the world know how little this company seems to care about their customers, the impression I got from this situation is that they do not care if they have unhappy customers and leave a bad impression/taste all they want is your money. Their dating service sucks and is substandard/deeply lacking compared to other dating sites. I will let all my friends know of my feelings about eharmony and my experience.
I have been a customer for 1 months and I have been trying to cancel my subscription. They plan to continue charging for the full year because I signed up for a year. When you sign up in small print (Igues you are paying for a full year subscriptions, divided into 3 payments, but the payments are made withing 3 months) There fore you pay the full amount ( of the whole) year in 3 months even if you do not use the services. The matches for me are definitely not what I expected from a such a pricy site.
I think they are a rip off. They should allow customers to cancel if they are not satisfied with their awful services.
I have been a customer for 2 months and I have been trying to cancel my subscription. They plan to continue charging for the full year because I signed up for a year. I am so dissatisfied by their matches for me are definitely not what I expected from a paid dating site.
I think they are a rip off. They should allow customers to cancel if they are not satified with their services.
Beware of e-harmony billing/customer service. I was having difficulty finding where to turn my automatic renewal off. I have a job where it is difficult to make telephone calls during business hours. I sent an e mail to customer service requesting that they cancel my renewal. I never received a response. On May 28, 2014, I finally had time to call during business hours. I reached a customer service representative by telephone. He turned off my auto renewal upon my request. He informed me that my account had already been charged the renewal fee for the next month that morning (May 28). I asked for a refund. He said he could not authorize the refund since it was against company policy. I asked for a physical address of where I could send a request for a refund. He said he would e mail it to me.
The e mail I received was a standard format stating that my request was submitted to the Trust and Safety Department and I would receive a response within 10 days. It had no address, phone number, name or link to send an e mail complaint.
I called e harmony customer service back and asked to speak with a manager (Mike). I asked Mike for his last name and he refused to give it to me. I requested a name and address for correspondence. He said he could not provide me with a last name as that was against company policy. He gave me a P.O. Box to mail a complaint also with no names available. I asked him to connect me with the Trust and Safety Department by telephone and he said that was also against company policy. He informed me that all complaints are handled through e mail only and no names are provided.
I informed him I would be posting my dissatisfaction to consumer complaint sites and dispute the charge with my credit card company.
If you ever have a problem with e harmony, GOOD LUCK!!!
This site discriminates against LGBT community. They take our money to prop up the heterosexual side of their website. Customer suggestions and opinions are apologized and excused. You can't get anywhere with these people- nor will they refund despite how dissatisfied one may be with their services.
They discriminate while saying they don't, and will tell u they are separate from eharmony when in fact- if u call they answer -e harmony - and tell u to log in to e harmony account if they send an email. This company and I'm guessing its founder also are as crooked as they come, and despite the leaps and bounds society has made, treat LGBT customers as second cLass citizens. They will junk up your box with picture less profiles, some are pervs and trollers, and tell u it's your job to sift through hundreds instead of giving paying customers options to not receive those. They also have no grasp of LGBT relationships or preferences. They don't respect your settings and expect people to lower their standards to increase volume.
They are not a quality website- they are quantity. They want your dollars for substandard services, insulting your intelligence, and discrimination. You can't get past customer service- and the trust and safety department is a joke. These haters should be put out of business, and their algorithm and personality tests don't reflect as well as they say when matching you with people. Many join these sights to not have their time wasted, and yet that's all they seem to do.
I joined the Eharmony dating site. Paid my money to join yet have been unable to use the website. I have had multiple problems with my password and have to reset it every time I use the website. I get a new code from them but cannot change it to a new password if my own.
I also have been unable to see the pictures if the matches they sent me. What good does this do me if I don't know what they look like. the website wants me to upgrade and pay more money to be able to see the pictures Of my matches.
I am so very frustrated and have had no luck with customer service. They just send me a new password code. No one has ever acknowledged the other issue or get me any help. It has been a waste of my money.