They were kind until after they picked up my items. They stated they'd deliver my items within a week. However, they delivered 30 days after picking up my items - I was without my furniture, a bed to sleep in, clothes for much longer than I bargained for - and once they arrived, they only delivered my bed, a dresser, and four boxes - many boxes less than what they assured me they would pick up. They stated they allotted me the space that would hold the amount of items found in a studio apartment. Four boxes, a bed, and a dresser do not a studio apartment make.
Before delivering my items, they neglected to tell me that they'd drop off my items temporarily in their hometown (Nevada), unpack them, leave them in storage for about 30 days, then deliver to me. What they did tell me was that I 'was the next on the list for delivery' (this was stated by the pickup mover on the day he picked up my items; then by 'Suzie' via telephone when I'd called after waiting awhile past my promised delivery date). Soon enough, when I emailed asking for an update, they told me to call a phone number that...tells you via automated message that THEY CANNOT TELL YOU ANY DETAILS ABOUT WHEN YOUR ITEMS WILL ARRIVE. Hmm...strange for a moving company not to be able to tell you when your stuff will get delivered - since they're so SURE about delivering your items when they say they will BEFORE they pick up your belongings.
Background: I had boxed my items and left them for my parents to handle pickup w/Elite, since I had to leave out of town sooner than the pickup date. When they arrived, I only later saw on the invoice they had handed to my dad that they falsely market PERFECTLY good condition furnitue as 'scratched, leg broken, etc.' Um...there were no legs on either my bed or dresser to begin with; and the furniture was new, which led me to see that they mark items as damaged prior to their pickup as a cover-their-butt measure in case anything's damaged in transit. (They must have thought they could get away with it since handling things with my older dad; they did not show him what they'd marked regarding the furniture).
The furniture arrived in good condition, thankfully (no marks, scratches, broken anything); however, one of the boxes I had packed was crushed. They pressure you to sign that all has been received in good condition; so before signing, I opened each box, and especially investigated the crushed one, since there were breakable items in there. The movers attempted to stop me from opening the box, saying that even if anything inside, they wouldn't be liable, because I had packed the box myself.
I stated, 'Hmm...doesn't make since then that I'd be forced to sign that all items are received in good condition unless I'm able to check; nor that you wouldn't be liable since I did not pack a half-crushed box.' I continued looking through my items to my satisfaction, and did not sign until. Meanwhile, the movers were making grunt and groaning sounds, frustrated with me. I then asked why their pickup mover would mark my items inappropriately upon pickup.
They had no answer, so I had them call their boss. I heard the boss on the other end of the phone, though he did not know I could hear him; he was asking the mover whether he was on speakerphone, wanting to make sure I could not hear him; he then told the mover not to allow customers to have the mover call him (the manager) from that phone. The manager treated the movers angrily and with an unprofessional voice. Sounds like it trickles from the top down. When I called the manager, he had no answer for me, but just asked that I sign the delivery sheet. I would've hoped for a response such as, ""Hmm...that doesn't sound honest; I'll talk to that particular mover about doing that and hold him accountable..."" But, er, no.
Astounded by the games, dishonesty, lack of professionalism and conscience - that they'd spend that much energy on NOT doing what they say they're in business to do - I wonder when they'll get tired of their own circle-running.
Elite Moving And Storage Reviews
They were kind until after they picked up my items. They stated they'd deliver my items within a week. However, they delivered 30 days after picking up my items - I was without my furniture, a bed to sleep in, clothes for much longer than I bargained for - and once they arrived, they only delivered my bed, a dresser, and four boxes - many boxes less than what they assured me they would pick up. They stated they allotted me the space that would hold the amount of items found in a studio apartment. Four boxes, a bed, and a dresser do not a studio apartment make.
Before delivering my items, they neglected to tell me that they'd drop off my items temporarily in their hometown (Nevada), unpack them, leave them in storage for about 30 days, then deliver to me. What they did tell me was that I 'was the next on the list for delivery' (this was stated by the pickup mover on the day he picked up my items; then by 'Suzie' via telephone when I'd called after waiting awhile past my promised delivery date). Soon enough, when I emailed asking for an update, they told me to call a phone number that...tells you via automated message that THEY CANNOT TELL YOU ANY DETAILS ABOUT WHEN YOUR ITEMS WILL ARRIVE. Hmm...strange for a moving company not to be able to tell you when your stuff will get delivered - since they're so SURE about delivering your items when they say they will BEFORE they pick up your belongings.
Background: I had boxed my items and left them for my parents to handle pickup w/Elite, since I had to leave out of town sooner than the pickup date. When they arrived, I only later saw on the invoice they had handed to my dad that they falsely market PERFECTLY good condition furnitue as 'scratched, leg broken, etc.' Um...there were no legs on either my bed or dresser to begin with; and the furniture was new, which led me to see that they mark items as damaged prior to their pickup as a cover-their-butt measure in case anything's damaged in transit. (They must have thought they could get away with it since handling things with my older dad; they did not show him what they'd marked regarding the furniture).
The furniture arrived in good condition, thankfully (no marks, scratches, broken anything); however, one of the boxes I had packed was crushed. They pressure you to sign that all has been received in good condition; so before signing, I opened each box, and especially investigated the crushed one, since there were breakable items in there. The movers attempted to stop me from opening the box, saying that even if anything inside, they wouldn't be liable, because I had packed the box myself.
I stated, 'Hmm...doesn't make since then that I'd be forced to sign that all items are received in good condition unless I'm able to check; nor that you wouldn't be liable since I did not pack a half-crushed box.' I continued looking through my items to my satisfaction, and did not sign until. Meanwhile, the movers were making grunt and groaning sounds, frustrated with me. I then asked why their pickup mover would mark my items inappropriately upon pickup.
They had no answer, so I had them call their boss. I heard the boss on the other end of the phone, though he did not know I could hear him; he was asking the mover whether he was on speakerphone, wanting to make sure I could not hear him; he then told the mover not to allow customers to have the mover call him (the manager) from that phone. The manager treated the movers angrily and with an unprofessional voice. Sounds like it trickles from the top down. When I called the manager, he had no answer for me, but just asked that I sign the delivery sheet. I would've hoped for a response such as, ""Hmm...that doesn't sound honest; I'll talk to that particular mover about doing that and hold him accountable..."" But, er, no.
Astounded by the games, dishonesty, lack of professionalism and conscience - that they'd spend that much energy on NOT doing what they say they're in business to do - I wonder when they'll get tired of their own circle-running.