Erasmo Tello Roofing


Country United States
State Texas
City San Antonio
Address 1718 del Sol
Phone 210.836.6945

Erasmo Tello Roofing Reviews

  • Feb 18, 2015

I had purchased a home in May 2010 and the sellers were going to put on a new shingle roof as part of the closing deal. Mr. Erasmo Tello owner of Erasmo Tello Roofing did the work. I had contacted Tello Roofing to inform them that my roof was starting to leak in the bathroom where there is a sky light. Mr. Tello tried to tel me that it was the sky light that was leaking and not the roof. Trusting him I then contacted the sky light company and that was when they invited to go on my roof and they pointed out where the shingles were loose because they were only glued on and not put on properly. I then contacted 3 more reputable roofers and asked them where the leak was coming from. All three stated that it was in the work or lack of the roofer.

Now I left numerous phone calls to Tello Roofing and asked him to come back and repair my roof and he stated to me that he would have to charge me for his time if he were going to repair it. Second he told me that I would have to contact the sellers who sold me my home and have them contct him because they were the ones who paid him. I asked him what did that have to do with the work his company had done. I have an invoice given to me by the sellers that states I have a 7 yr. warranty on the labor and 20 yr. warranty on the roof. My roof is only 4 and a half yrs. old. In frustration I informed Mr. Tello that I would be contacting the Better Business Bureau and also several consumer advocate television stations to get him to honor his warranty and he scoffed at that. He told me to contact whoever I wanted to because he would not fix my roof. I am posting this to tell whoever considers using this comany to beware of Tello Roofing. The work is not professional and Erasmo Tello does not honor the warranty he tells you. On top of not even trying to remedy the situation he will not return phone calls, and when he finally does, be rude to you on the phone, and try to challenge you to make him do the work to a satisfactory solution. Do not use this roofer instead go with a reputable roofer who has years in the industry and have proven track records with their services and customer satisfaction. I now see that in order to sell me this house the sellers decided to use the worst and probably cheapest roofing company at the time. What they didn't consider was what kind of problems I would have in getting reapirs done if this roof would start to leak, which it has in only 4 and a half years. I am now having to get my roof reapired with a different company and it will cost me out of pocket whereas I should have been able to use the 7 warranty of labor and 20 year warranty on the roof which is worthless according to Mr. Tello.

Write a Review about Erasmo Tello Roofing