Expedia Inc


Country United States
State Washington
City Bellevue
Address 333 108th Ave NE Ste 300
Phone (425) 564-7200
Website www.expedia.com

Expedia Inc Reviews

  • Jul 13, 2015

Booked and paid for a hotel in Kissimee on Feb 7th, 2015. Money was taken out of my credit card instantly. Checked my itinerary often to make sure I would hit no snags. I was set to arrive at the hotel on July 6, 2015. I printed out my entire itinerary on July 5th. The itineray stated booked and confirmed, no need to call hotel. I fly from NJ to Orlando on July 6th, drive to my hotel in Kissimee. The hotel informs me that Expedia canceled my booking. I called expedia. After a total for 4 hours on the phone,3 which were on hold, I'm told too bad for me. They had no explanation as to why I was able to print out my itinerary on July 5th. They told me they canceled my reservation on Feb 17th due to an incorrect coupon code. I never got a refund or email stating what happened. Plus, the coupon went through fine on Feb. 7th and they took my money instantly. I was stuck with no place to stay, expedia refused to help me, and I had to use my spending money on another hotel. So what happened? I starved on my vacation. Winter from corporate kept telling me I had to see her side instead of helping me. No explanation of how the website still said booked on July 5th, no help finding a hotel at the same price since they already kept my initial money, nothing but a too bad for you. Unacceptable.

  • Apr 24, 2015

I purchased plane tickets from Expedia via an agent on January 1st/2015. The tickets were for my daughter (her last name is hyphenated and includes mine) and I. The call tooks about 2 hours and concluded with the reservation and the charge to my credit card (which is under my name and last name). My ticket was misspelled by missing one letter. Now, I can not use the tickets due to the incorrect name. My credit card was charged with the correct spelling of my name. I do recognize my error of not having checked the e-mail within 24 hours but I did check that my credit card was charged appropriately. This gave me a sense that all the transaction was done correctly. I have called tiredless and sepnt hours on the phone receiving NO help other than-we will call you back. I was even treated with loud voice and sarcasm by a corporate customer service person (TL) on 4/22/2015. My problem despite multiple calls have not been solved.

  • Dec 3, 2014

We stayed at the Holiday Inn Midtown Austin from 11/23/14 to 11/27/2014. We booked through Expedia and paid $475.08 for the four days. While staying there, there were numerous problems with the hotel room. They include:

1) On 11/26/2014, there was a reception at the hotel. The music was so loud and the bass was so strong that we could hear it on the 8th floor. We called the front desk around 9:30pm to complain, and they stated they would address the problem with the DJ and would ask them to turn the sound down to reasonable level. The sound not only was not turned down, it got louder. And this went on until after midnight.

2) No one cleaned the room on 11/24 or 11/25. The “do not disturb” sign was taken off the door around noon each day. We let the first day go, but when no one cleaned the second day, we placed a call to the front desk around 3:30pm on 12/25. We were told housekeeping went home for the day.

3) The toilet was slow to flush and the sink was slow to drain, although they fixed the problem on the day we reported it.

4) The sliding metal lock on the sliding glass door was not installed properly. It took us almost three days to get it to lock, and we only got it to lock by using all our weight to pull on the door and then pushing the sliding lock in. I cannot imagine that this lock on the sliding glass door is acceptable to Holiday Inn audit standards.

5) The TV programming and sound was completely messed up. For example, if we watched Anthony Bourdain “Parts Unknown,” the sound was for a completely different program on another channel. This occurred the entire time we were there. We did not report this to the front desk until the last day we were there because we assumed it was a problem throughout the hotel (e.g. cable related).

When we checked out on 11/27/2014, we gave a list of all the problems to Porshia, the front desk clerk. She advised us that she would have been happy to give us a discount if we had not booked through Expedia, but because we directly booked through them, she had no access to adjust our bill. Therefore, we took the problem up with Expedia when we arrived home.

On 12/01/2014, we spoke to Lauren at Expedia. She stated they would phone the hotel on 12/02 at 10pm when Porshia arrived for her normal work day, and they would contact us about the discount. On 12/02, we received an e-mail from Expedia stating that the Holiday Inn was refusing to give us a discount despite the numerous problems we had and despite what we had been told upon checkout on 12/27. We called the Holiday Inn and spoke to Porshia. She stated she would have to get a manager involved and that we should have booked directly with them. She stated they never recommend Expedia due to problems like this.

To put it bluntly, we were more than dissatisfied with the problems we experienced at the hotel. Finally, Porshia should have never offered a discount, period, if she was not authorized to do so. As a result, we have filed a BBB report, an Attorney General report with the state of Washington where Expedia is based, another one with our own state, as well as complaints against Holiday Inn. If you have experienced similar problems, I would suggest you file your own reports.

  • Nov 21, 2014

My wife and I booked flights for a trip to celebrate a milestone birthday through Expedia.

When we tried to check in at the airport, the airline agent said our names were on her list but she could not check us in since payment for the flights had not been forwarded. She suggested to phone Expedia. After what seemed forever, I finally spoke to a live person at Expedia who insisted everything was o.k. while the airline agent insisted at the same time the flight had not been paid for. In the meantime our flight had left without us.

Subsequently I spent 4 hours on the phone with Expedia, most of the time on hold, until they had finally booked us on another flight - at no extra charge. However, the flight involved an unplanned overnight stay in LA which Expedia refused to cover and cost us one day of our planned vacation. The whole episode also started us off on what was supposed to be a once in a lifetime trip on a sour note.

Lessons learned: Expedia is a great resource to research flight connections and find the airline with the best prices. However if you book a flight through Expedia and they mess it up, you are on your own. Even if you invest the time to get a live Expedia person on the phone, airline personnel will not speak to them and you will likely miss your flight before things are sorted out.

To avoid this, use Expedia to find the best flights & connections but book directly with the airline(s). If you are standing at the ckeck-in counter of ABC airline and you are holding up a ticket and payment receipt of ABC airline, they will have to deal with you. If all you have is an Expedia ticket, they will tell you to go away and phone Expedia - you will miss your flight while on hold.

  • Sep 30, 2014

I booked a 3 day stay in London for the Raider Game on the 28th of Sept. 2014. When I arrived at the Hilton to check in, the desk clerk could not find my reservation in the system. I showed him my print out of confirmation that Expedia had sent saying "Your reservation is booked. No need to call us to reconfirm this reservation."

When the clerk called Expedia they said that it was cancelled on their behalf, and when I called Expedia to find out what happened they said my bank had stopped the charge. That is a lie, the money is still not in my account and this is the 29th.

I called the bank today and they said Expedia had reversed the charges the same day I booked it and then charged it again on the next day, even though they had cancelled the reservation. Now expedia is saying it could take 2 weeks to get my money back, and the over draft charges from them taking 700.00 out of my account that I planned on paying for the room is just tuff luck.

The three hours I have been on the phone is not worth the 170.00 savings I would have gotten by using expedia. NEVER..NEVER....NEVER... again They suck

James

Dallas TX.

  • Sep 16, 2014

We made a reservation with The Tradwinds Hotel. When we showed up, the lady behind the counter said they were out of rooms. She was rude and flippand and said nothing more. When we asked, "How did this happen, we have a reservation?" She said "We overbooked, it happens." When we stared at her waiting for something more, we got no response. So again, we asked, "Okay, well what are we supposed to do?" She said "I guess you can wait outside behind the shuttle if you want and we'll see if we can find somewhere else for you to go." After abour 45 minutes, our son was cranky and it was obvious by her tone she didn't give a crap about us and wasn't going to help. The lobby was crowded with other people and we were just an annoyance. We left and after four other hotels finally settled on The Comfort Inn. Our stay there was great. When we tried to get a refund, Capital One had to call Expedia first, because we got the reservations through them, who in turn had to call the hotel manager of the Tradewinds. He lied and said we just changed our minds and didn't want to stay there. When he was broached about failing to hold our room, he finally admitted he did and told them he paid money for another room and told us to wait and follow the shuttle there. We never talked to this man, but it was obvious he was doing whatever he could to keep our money. You would think that by Expedia and CapitalOne we had two layers of protection. WRONG. Instead, we had two hurdles to cross. Both seemed to want to get the manager to just give up a refund, and when he wouldn't budge, both just seemed to expect us to give up on trying to get it back! This is a complete joke. #1, DONT GO TO THE TRADEWINDS. They will just steal your money and give you nothing in return. #2, DONT RESERVE THROUGH EXPEDIA. Use their website if you really want to, but call the hotel directly and reserve directly through them. That way, if something goes wrong, you don't have to deal with Expedia. They will NOT try to help you. They will NOT have your back. You're just going to end up having to battle two goliaths instead of 1 to try to get your money back.

  • Jul 30, 2014

I used Expedia to purchase a ticket when I was traveling to help my daughter that was adopting a new baby. Since I knew that in adoptions thing can happen and plans may change. I called Barkley that is the insurance company that Expedia uses. I explained that I was going to be traveling for adoption and if I had to change my ticket would I be covered, the person said it should be. So I went ahead and purchased my ticket and the travel insurance. As it turned out that the baby had to spend time in the hospital longer than expected and the adoption was delayed by the courts. It was going take longer So when the courts finally released the baby and the states involved released the baby. So I had to change my return ticket by a couple of days. I called Expedia they charged me 200 for the airline change fee and 1125.00 for ticket change and 7.00 was booking fee by Expedia. I told them I had purchased their Travel insurance. They told me to take it up with the insurance company.

I called Barkley explained to them the situation they said they would send me the claim forms and make sure I get section 5 filled out by the treating Doctor. I told them since it was an interstate adoption and the doctor is in another state. Since the adoption was for a minor that the doctor won't be able to verify the medical case. I also told them that before I purchased the ticket or the Travel insurance to see if I would be covered because of the adoption things can change and was told that there would be a problem. Well 1325.00 dollars more out of my pocket without being able to file the claim because I can't get the Doctor statement. Lesson learned don’t use Expedia or Barkley insurance.

I thought I had everything covered before I left just in case something like this happen. I was wrong I didn't take into non reputable companies that are not customer service oriented.

Write a Review about Expedia Inc