Experian


Country United States
State California
City Costa Mesa
Address 475 Anton Blvd.
Phone 1-888-397-3742
Website www.experian.com

Experian Reviews

  • Jul 27, 2015

Experian uses deceptive tactics to charge unsespecting consumers one dollar for their credit report and then later charges $21.95 for a credit check service after a "7-day trial period. Experian has been sued in the past and continues this deceptive practice. I feel that it is the duty of our government to stop this type of action that preys on consumers.

Over 400 complaints were filed on several websites about this practice. It is about time that someone puts an end to these companies perpousfully deceiving consumers. For some reason it seems that consumers in this country are indefesible when it comes to this type of activity. As a veteran of the military, I am outraged that the US government allows its citizens to be victims and stands by and repetedly allows this type of behavior.

  • Jul 25, 2015

This company advertised online I could get a credit check for $1. I said ok ---I didn't want any additional information from this company and I did not authorize any additional money to be taken out of my account.

07-09-2015 charged the $1 no ODF

07/09/2015 charged $39.95 plus it overdrew my account which costs me $25

$64.95

07/24/2015 charged again for $21.95 and it also kept my account in worse condition adding another $25 again

$46.95

Total of illegal charges and fees $111.90-----

I have emailed them, called them and nothing. I am getting the same result from this company which is no refunds of anything. I am freaking out right now because I am like totally empty on gas in my car and I have no money left to get any. I am really upset about this and somebody needs to get to the bottom of this horrible company causing so much harm to the people they are supposed to help.

  • Jun 30, 2015

Expwrion seems to be all about you paying, also the accessor payig, therefore, they areusing an unjust means of business. All they do is collect money, with out representing the one applying for credit. We own our home, our vehicles, and have enough cash to get a securedd credit card. I am 60. I always thought that by not having any credit card debt was a good thing. Meaning IF i got a credit card, you would be assured to be paid promptly. Evidently that is not how the credit world works now. As with alll the defeats our country has had in the last6-7 years, this is just the cherry on top.

My Nam vet husband died 18 yrs. ago after 2 above the knee amputations, and 3 yrs. on dialysis, I did at homw 4 X's a day. I buried his and my only son,31 the day after Katrina Hit. I now wish It had ben me, rather than see myself work so hard to build up credit, after all those hospital bills, my COUNTRY would not help on. 20 years later, after I went 12 years withouot medical coverage, and living on less than $700 a month they back payed, after they created a new form of filing for benefits. I swore I would not let anyone put me in that kind of situation again. I can even get a "secured credit card for $2-3,000. I won't because it is not right.God will provide for me, as I pray for the wholecollapse of the financial credit thru thestock exchange fall.

I pray to God and Jesus, if this is how they handle the funds God has entrusted to this country, that He allows it to plummet. I know how to live with out anything but my survival instincts. Those who make decisions like you have made on me,deserve their own, losses. i killed a 10 button rattlesnake at the end of last summer, meaning, if you don't KNOW, it was 10 yrs. old. My grass is now waist high, I just wanted to start revolving credit with a loan on a LAWNMOWER, NEVER realizing, howlittle people like me are to people like you. You are wrong. Your decision was wrong. By the way did you even have in the credit report the $5,000 loan from Hancock Bank in Picayune, Ms. 39566Memorial Blvd. We paid $175.00 a month for 3 years, with not 1 day late. 3 years.3 years.3years.

How does this not even be considered? Was this even reported to you? It was paid off inMay/2015. I can get a loan on it again, I choose to get a credit card. What is wrong with you people. Janie Elaine Luke Gaudet Schane **** Perkinston, Ms.39573 **** I believe now, companies such as yours, may well be the core of most of our monetary problems. Companies losing business, should be your name, Respectfully.......1 dead Vet/1 31y/o only son/ one very disappointed American. I may be wong, ARE we still AMERICANS......any more???

  • Dec 19, 2014

Hello I had an account with Experian and was advised that my 14.95 monthly fee was due and that experian was unable to process the 14.95 monthly charge. I explained to the representative that i simply wanted to cancell this account.

The representative advised me that there was a new account reporting on my credit report. I expalined that this was a issue because I had not authorised any new accounts on my credit report. Can I know please who is the new account reporting on my credit report? yes the representative stated, pay the 14.95 log into your account and you will be able to identify , who the new account is on your credit report. Ok fine I advised take the 14.95 off of my debit card and advise me , who is reporting on my credit report. The agent collected the 14.95 off of my card. I went into the experian web sight while i was on the phone with the agent. I do not see a new account reporting on the experian credit report, I advised. That is because it is only reporting on your equifax and tran union credit report. If you want to view them you need to pay another 32.95 on top of the 14.95 that you already paid. No im not going to do that , i expalined just go ahead and cancell the account. I will go ahead and pull the other 2 reports for you for 14.95 if you wish, then you can see who the new company is reporting on your credit report. Ok fine , go ahead and take the additional 14.95 off of my credit card and advise me of who the new company is reporting on my credit report. The agent collected the 14.95 while i was on the telephone and pulled the trans union and equifax reports. I still do not see any new accounts reporting on this credit report, can you help me out here. Mr williams i apologise , there's no new account reporting on your credit report. Please forgive my mistake. No problem mam , can you credit me back the 29.90 that you just took from my account? Sorry Mr Williams we can not refund you even if we lied to you. Please except htis apology in lieu of your 30.00 dollars and have a great day. The agent disconected the call. I called back spoke with a Supervisor named Ruby , she supported the representative, Experian will not refund your money back to you , even when we lie to accumalte the money. mam do you know that lying over the phone to collect a credit card payment can be considered wire and trasfer fruad. Experian protects us from the law when we lie to our customers Mrs. Ruby the Supervisor stated before hanging up on me.

Experian is a company that manage the credit file of millions of americans, to allow experian agents to participate in fraudulant practices to collect money by credit card over the telephone, is going to create a much greater issue if we allow these small inpropriaties to go unaddressed.

  • Dec 11, 2014

I went on annualcreditreport.com. That is set up by the government. I never even received an Experian report. I paid one dollar to see my score two months later I have been charged twice by Experian

The phone number just keeps you stuck in a cycle of messages. Once making contact with Experian they refused to give back my money they stole. This is ridiculous I cannot imagine if I was elderly or did not have time to hunt these thieves down.

  • Dec 1, 2014

Ordered all three of my credit reports online for $32 and a charge of $14.95 showed up a week later. When you order the reports for them, even though you paid for them, they put you on a "free" one week trial. After one week they start to bill you for the credit monitoring. They will cancel membership if you call however, you won't be able to get your initial fee returned. Really a despicable practice and I will never do business with them again.

  • Oct 9, 2014

I had to pay a $1 one time fee for a trial membership with experian so i could obtain a payday loan. i repeatedly told the agent i did not want any continuing membership. i was repeatedly assured that would not happen. i emailed experian several times and told them to immediately cancel my membership as soon as the payday loan confirmed my credit with them (same day). i just saw experian charged my checking account $29.95 for membership which i emailed them several times telling them i did not want. i spoke with their phone agent and supervisor, Bella, today, and they refused to refund the charge.

this is theft by deception. they stole $29.95 out of my checking account without notifying me and without my approval.

i now see online, they do this all the time. how can they get away with this?

  • Sep 11, 2014

Experian.com is a dishonest, group of THIEVES that rely on deception to make a living. I signed up earlier this year to get a simple credit check, like the ones i saw on television. What they dont tell you is they secretly add you to a membership, keeping your precious credit card billing information on file- STEAL $15 a month from you until you notice. Unfortunately it was the recommendation of my elderly mother who insisted we use Experian because she saw the television commercial and thought they could be trusted with my information. We both were very wrong. They offer you NO service, after over half a year i finally get an email saying my credit information has changed... Nervous about this i click on the email and i had to jump through several hoops asking me to click for a full 3 stage credit check- with TINY fine print that explain they will bill me $35 to my billing info if i click on it. Narrowly avoiding ridiculous scams, my credit was absolutely fine and unchanged- they just send a blanket scare tactic email to scam everyone who clicks on a single link! i finally entered my billing account- and it does NOT allow you to delete any of your information unless you call. I then when i called and waited on hold- I found out they have been secretly charging me a nonrefundable $15 a month membership fee for over a half year. I did not authorize this, you are a bunch of common theives! I cant believe such a dishonest business can handle peoples credit information. If i can give you one word of advice, do not trust these dishonest criminals with your personal information.

After reading up on them later, i find i am not the only one. There is even a sketchy wikipedia article about them selling your personal information to identity theives!

http://en.wikipedia.org/wiki/Experian#Sales_to_identity_thieves

  • Jul 28, 2014

Experian now charges $1 for a credit report which should be free. When you request a credit report from Experian, you are automatically enrolled in a credit monitoring scam and Experian charges $19.95 to your credit card within seven days.

This information is ont their website, but it is in small print and it is located beneath the link to request the report. There is no confirmation required, so I was not alerted to this enrollment prior to finalizing my request for a report.

When I complained to the company, they restate the "terms of agreement" fine print. This is apurposefully deceptive practice.

Credit reports are available from Equifax. Stay away from the Experian website.

  • Jul 22, 2014

I recently purchased what I thought was a copy of my 'free' (or $1 for processing) credit report. I thought I recognized the name 'Experian' and that they were a reputable company. There was a question about whether or not I wanted copies of the other 2 credit bureau report; I checked 'no'.

When I checked my bank account online a couple of days later, to my surprise, I found a 'recurring' charge of $19.95!! Not only that, but my account was overdrawn (I am on Disability and live on less than $1000/mo). I quickly called the number on the statement, and got a voice mail saying only, "We are not in; leave us a message". I looked them up online and called another number. The representative informed me that I had joined while online, but they would consider dropping the rate to $9.95/mo.

She did allow me to cancel (from what I've heard from others, they often do not), but I was still broke and owed my bank overdraft fees; and it was 2 weeks until my next check!

When I got online and found out how many people have been 'duped' by this unscrupulous company it really made me angry; and I felt I needed to write something to someone who might have the power to do something about it.

Thank-you

ps, I used a Debit Card

  • Jul 18, 2014

I recently purchased what I thought was a copy of my 'free' (or $1 for processing) credit report. I thought I recognized the name 'Experian' and that they were a reputable company. There was a question about whether or not I wanted copies of the other 2 credit bureau report; I checked 'no'.

When I checked my bank account online a couple of days later, to my surprise, I found a 'recurring' charge of $19.95!! Not only that, but my account was overdrawn (I am on Disability and live on less than $1000/mo). I quickly called the number on the statement, and got a voice mail saying only, "We are not in; leave us a message". I looked them up online and called another number. The representative informed me that I had joined while online, but they would consider dropping the rate to $9.95/mo.

She did allow me to cancel (from what I've heard from others, they often do not), but I was still broke and owed my bank overdraft fees; and it was 2 weeks until my next check!

When I got online and found out how many people have been 'duped' by this unscrupulous company it really made me angry; and I felt I needed to write something to someone who might have the power to do something about it.

Thank-you

  • Jun 30, 2014

October 2013 - I wanted to check my credit score and paid $1 or $2 for a credit report from Experian. Jan 2014 - Three months later I notice a reoccurring deduction of $31.82 is charged monthly by "Experian 877-297-7790." I called the number and got customer service in the Philippines, who informed, by agreeing for Experian to check my credit $1, I was given a 7 day trial automatically and since I hadn't cancelled within the 7 days (of a service I knew nothing of) there was nothing Experian could do.

After I scrapped my head off the ceiling (since it exploded) I demanded to speak with a Supervisor. My call was transferred from the Philippines to America where I spoke with a supervisor who also tried to sell the same line of BS. After sharing my views in a raised voice, she realized I was going to be a huge pain in her ass, announced I would receive a $90 credit. Incredible how a credit rating company uses its position to take advantage of American's just trying to figure out their credit score. Absolutely disgusting and disturbing. I never had an opinon of this company before but I do now.

  • May 14, 2014

Be careful. I have super credit and buy my score often.

These artists threw me into a free credit monitor when I purchased only my score. With their garish confusing web site buttons, and free, not free, offers. They snared me.

The unethical execs reading this are laughing at me, they have my money, and are happy their site works so well at getting it,

Grubbing credit card fees from the innocent, trusting americano's.

An ethical company would have a big red cancel button for customers no longer interested.

Not Experian, what they sell you by internet, can only be cancelled by phoning their hidden phone number pages deep in their site and holding, holding, holding for someone across the globe.

  • Apr 24, 2014

Experian advertized a free credit report. once they get your credit card information they start charging you $19.95 and pass on your information to another company who will charge up to $29.95 to your card. these people are linked to other scams of the same nature. do not deal with these people if you don't want to be scammed.

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