This firm paid my company $5460 during 2014 for small service calls done for their commerical chain store clients. They stiffed me for $920 on invoices during the period Jan - July, 2014.
Each time we call to inquire about a past due invoice, they tell us: a)oops, we lost the paperwork - please resubmit, b) that's in progress and will be paid soon, c) our client hasn't paid us yet, we'll get back to you, d) the paperwork was incomplete, would you please resubmit it (again), d) sorry, the rep who handled that account back then is no longer with the company, would you please resubmit your invoice (again)?
Our last letter of demand, send via Signature Confirmation delivery on 12/10/14 brought a few phone calls and a couple of payments, but $920 is still outstanding today with all credits applied. That letter was sent to Michael Rose, their CFO, and was signed for by their office on 12/12/14.
I've been dealing with this company since 2013. Their story has always been the same: Call us, demand same day service, insist on complex paperwork, and promise a 30 - 45 day payment. Their actual payment record has never gotten below 70 days average. They've now slipped to more than 90 days and have simply ignored our efforts to collect on the unpaid invoices and late fees.
They called again yesterday asking us to service a retail store in Asheboro, NC. When I responded that we'd be happy to accept the work provided that we got a credit card authorization approved in advance of the work, their representative immediately replied: "Can you send me a list of invoices that are outstanding and I will look into them for you." Gee, I've heard that before. I did reply sending them another copy of the 12/10/14 letter and a printout of their current account statement.
I won't be holding my breath for the mailman to deliver their check.
In summary, avoid this company unless you have a ironclad contract that favors guaranteeing your timely payment. Don't expect them to do the right thing after they've demanded you do your best for them. We now believe they're making some of their money by simply ignoring the people they've retained to actually do their work for them.
Last, but not least, be extremely wary of all these national maintenance companies. Check them out before accepting any orders. They'll always demand fast service and promise payment in about 45 days. If you jump without checking, you may find you're the one left holding the bag.
Can you send me a list of invoices that are outstanding and I will look into them for you.
Ferrandino & Son, Inc. Reviews
This firm paid my company $5460 during 2014 for small service calls done for their commerical chain store clients. They stiffed me for $920 on invoices during the period Jan - July, 2014.
Each time we call to inquire about a past due invoice, they tell us: a)oops, we lost the paperwork - please resubmit, b) that's in progress and will be paid soon, c) our client hasn't paid us yet, we'll get back to you, d) the paperwork was incomplete, would you please resubmit it (again), d) sorry, the rep who handled that account back then is no longer with the company, would you please resubmit your invoice (again)?
Our last letter of demand, send via Signature Confirmation delivery on 12/10/14 brought a few phone calls and a couple of payments, but $920 is still outstanding today with all credits applied. That letter was sent to Michael Rose, their CFO, and was signed for by their office on 12/12/14.
I've been dealing with this company since 2013. Their story has always been the same: Call us, demand same day service, insist on complex paperwork, and promise a 30 - 45 day payment. Their actual payment record has never gotten below 70 days average. They've now slipped to more than 90 days and have simply ignored our efforts to collect on the unpaid invoices and late fees.
They called again yesterday asking us to service a retail store in Asheboro, NC. When I responded that we'd be happy to accept the work provided that we got a credit card authorization approved in advance of the work, their representative immediately replied: "Can you send me a list of invoices that are outstanding and I will look into them for you." Gee, I've heard that before. I did reply sending them another copy of the 12/10/14 letter and a printout of their current account statement.
I won't be holding my breath for the mailman to deliver their check.
In summary, avoid this company unless you have a ironclad contract that favors guaranteeing your timely payment. Don't expect them to do the right thing after they've demanded you do your best for them. We now believe they're making some of their money by simply ignoring the people they've retained to actually do their work for them.
Last, but not least, be extremely wary of all these national maintenance companies. Check them out before accepting any orders. They'll always demand fast service and promise payment in about 45 days. If you jump without checking, you may find you're the one left holding the bag.
Can you send me a list of invoices that are outstanding and I will look into them for you.