We hired FHR for a master suite expansion to enlarge the living space, build walk-in closets and create an upgraded bathroom with tub and shower. It was imperative that we hire a general contractor to handle the remodel because my husband and I work 24/7.
We thought we checked this company out thoroughly and they assured us our job would be assigned a project manager who would supervise their employees, doing the actual work. FHR failed to supervise the work, failed to adhere to the blueprints, damaged parts of our home that were not involved in the work of improvement and work was done by unlicensed subcontractors in a most substandard manner.
FHR abandoned the most vital part of our contract - supervision.The project manager, Ben assured me he would oversee the entire job, from pulling permits to the filing of the Notice of Completion.
His idea of project management was to show up occasionally to collect checks!
He rarely examined the work of the employees, hence many jobs had to be torn out and redone.We had a tankless water heater at the site to be installed, but when I came home from work, the plumber instead had poured concrete outside the bathroom window and placed the old water heater outdoors in a cheap tin enclosure right in the view of the window.
Ben dropped by to pick up a $10000 check for the roof work, although the roof had not yet been completed.Days later the rain came 12/7; they had not covered the roof properly between the existing house and the addition, and the rain flooded into our home through our new built-in bookshelves, flooding the living room carpet. Workers on the job said they couldn't take care of the problem unless the office told them to do it.
FHR responded 2 days later with a commercial fan and it took 3 more days to dry out the carpet.The ceiling is water-stained.The Flood Restoration company I contracted with has outlined a very costly,detailed plan to prevent the impending mold and mildew behind the built-in bookshelf unit and in our drywall.
I paid for a change order to complete an 8 ft soundproof wall instructing them to hang Quiet Rock, but FHR used Insulfoam and screwed it in, making it anything but soundproof - and they want to charge us $1500.
Brea City inspectors were called by FHR over and over again to perform periodic inspections, only to find no one on site to meet them.As a result, the City refused to come out to the house for inspections without being paid by us to inspect! City of Brea told us that the FHR work was either not completed or not done to code.
FHR office would ask me to send photos so they could see the work. There was not one employee who could update the main office. Mistakes were made over and over, and then torn out and corrected.
I ordered double hung windows, and provided an example of the window type already in my home, however I received single hung windows in a double frame. The special order windows were not even to the city fire code and the city inspector left a STOP WORK notice on our door.
Considering our patience and efforts to continue work with FHR, we asked to meet with the owner,instead we were given another salesman who promised everything would change and he would see that we were taken care of properly. A new "project manager" Eilon was assigned.
Shortly afterward, Eilon stopped showing up.
Then the office girl Sandra informed us that she was going to manage the project from Calabasas. This was project manager #3, and everything went further downhill. She never consulted the blueprints and told us closet doors were going to cost extra, yet they were on the original plans. And then she said it would be extra to center the shower drain, a change order because the FHR workers failed to do it right!
The sloppy workmanship and use of inferior materials continued. Trash, hardened cement, and boards with nails still fill the side yard.The front lawn is dead because they never reattached the spinklers.
Finally, we hired our own project manager to supervise FHR's workers, because again, FHR had abandoned the most crucial component of our contract, the supervision of the job. When our project manager noticed substandard work being done by the FHR employees he voiced his concerned to us. I contacted the CSLB.
The owner, Lanny Dugar, has never given us the time of day or shown any interest in resolving the issue. He has no idea how bad this job turned out. We have paid on schedule, but none of his work is completed; he has 3/4th of the money and we have a job that needs to be ripped out - starting from the foundation. Our house is a disaster now and we are not able to use the master bedroom, master bathroom or garage.
Finest Home Remodeling Inc Reviews
We hired FHR for a master suite expansion to enlarge the living space, build walk-in closets and create an upgraded bathroom with tub and shower. It was imperative that we hire a general contractor to handle the remodel because my husband and I work 24/7.
We thought we checked this company out thoroughly and they assured us our job would be assigned a project manager who would supervise their employees, doing the actual work. FHR failed to supervise the work, failed to adhere to the blueprints, damaged parts of our home that were not involved in the work of improvement and work was done by unlicensed subcontractors in a most substandard manner.
FHR abandoned the most vital part of our contract - supervision.The project manager, Ben assured me he would oversee the entire job, from pulling permits to the filing of the Notice of Completion.
His idea of project management was to show up occasionally to collect checks!
He rarely examined the work of the employees, hence many jobs had to be torn out and redone.We had a tankless water heater at the site to be installed, but when I came home from work, the plumber instead had poured concrete outside the bathroom window and placed the old water heater outdoors in a cheap tin enclosure right in the view of the window.
Ben dropped by to pick up a $10000 check for the roof work, although the roof had not yet been completed.Days later the rain came 12/7; they had not covered the roof properly between the existing house and the addition, and the rain flooded into our home through our new built-in bookshelves, flooding the living room carpet. Workers on the job said they couldn't take care of the problem unless the office told them to do it.
FHR responded 2 days later with a commercial fan and it took 3 more days to dry out the carpet.The ceiling is water-stained.The Flood Restoration company I contracted with has outlined a very costly,detailed plan to prevent the impending mold and mildew behind the built-in bookshelf unit and in our drywall.
I paid for a change order to complete an 8 ft soundproof wall instructing them to hang Quiet Rock, but FHR used Insulfoam and screwed it in, making it anything but soundproof - and they want to charge us $1500.
Brea City inspectors were called by FHR over and over again to perform periodic inspections, only to find no one on site to meet them.As a result, the City refused to come out to the house for inspections without being paid by us to inspect! City of Brea told us that the FHR work was either not completed or not done to code.
FHR office would ask me to send photos so they could see the work. There was not one employee who could update the main office. Mistakes were made over and over, and then torn out and corrected.
I ordered double hung windows, and provided an example of the window type already in my home, however I received single hung windows in a double frame. The special order windows were not even to the city fire code and the city inspector left a STOP WORK notice on our door.
Considering our patience and efforts to continue work with FHR, we asked to meet with the owner,instead we were given another salesman who promised everything would change and he would see that we were taken care of properly. A new "project manager" Eilon was assigned.
Shortly afterward, Eilon stopped showing up.
Then the office girl Sandra informed us that she was going to manage the project from Calabasas. This was project manager #3, and everything went further downhill. She never consulted the blueprints and told us closet doors were going to cost extra, yet they were on the original plans. And then she said it would be extra to center the shower drain, a change order because the FHR workers failed to do it right!
The sloppy workmanship and use of inferior materials continued. Trash, hardened cement, and boards with nails still fill the side yard.The front lawn is dead because they never reattached the spinklers.
Finally, we hired our own project manager to supervise FHR's workers, because again, FHR had abandoned the most crucial component of our contract, the supervision of the job. When our project manager noticed substandard work being done by the FHR employees he voiced his concerned to us. I contacted the CSLB.
The owner, Lanny Dugar, has never given us the time of day or shown any interest in resolving the issue. He has no idea how bad this job turned out. We have paid on schedule, but none of his work is completed; he has 3/4th of the money and we have a job that needs to be ripped out - starting from the foundation. Our house is a disaster now and we are not able to use the master bedroom, master bathroom or garage.