Firestone


Country United States
State Aruba
City Santa Ana
Address 3733 S Bristol St
Phone 7147609797
Website www.firestonecompleteautocare.com

Firestone Reviews

  • Dec 22, 2014

I brought my vehicle in for an oil change in October. after I picked up my vehicle I noticed that they hadn't replaced the sticker informing me of when to have my next oil change done. I then checked my oil life indicator and that hadn't been reset so I called the location and the rep gave me instructions to reset it myself. Fast forward to last weekend...my engine light comes on and won't go off. I stop at Auto Zone to see if they can run the codes to see what kind of repairs I was looking at. The employee at Autozone asked when was my last oil change so I told him October. We'll he checks my oil and there's NO measurable oil in my engine. Apparently I was charged for an oil change but Firestone never did it!!! thank God my engine wasn't burned up!

  • Apr 25, 2014

I took my car to Firestone yesterday for a standard oil change, and I left my car for the appointment. An hour after drop off I received a call from a technician stating I had a slash in one of my tires but they believe it's repairable.

I reluctantly agreed with a repair but 30 minutes later received a voicemail that the tire was irreparable and I would need a NEW tire. Patrick told me the tire would require 2 patches due to two areas compromising the tire and this creates a rough surface inside so they aren't able to do repairs this way. Again, I left the car so Patrick said it was needed, and I had no choice.

Upon arriving to pick up my car, I requested the second technician to show me the damaged tire, where and how it could not be repaired. Chris stated firmly that he heard about the repair but he didn't work on my car himself. (defensive undertone before I even had a look at the tire). He showed me a pinhole that was barely visible in the middle tread. The tire had 60% tread and was a snow tire.

I explained that I knew I would need all weather tires in 90 days but it doesn't make sense to buy 1 tire unnecessarily. Chris agreed and called a second technician named Don in to find a second hole they claimed made the tire not qualify for repair. After a full inspection there was NOTHING wrong with this tire. Don said he saw a second pinhole but now he doesn't see it. Both tecnicians began to deny a real need to a tire purchase. I was furious! Had I not asked to see the damaged tire, this place was trying to sell me a tire without cause! I told them I simply need the tire repaired... It's a good tire. They nervously agreed to put a patch in and took the new tire off. Both technicians proclaimed they didn't work on my car, however one of them DID because his name was on my receipt.

To anyone who goes to Firestone... BEWARE! Every time I've taken my car for oil change, they find something else that is alarming and needs replaced or repaired. I've since found an independent mechanic who use to work for the company. He says they are commission and sell unnecessarily to meet a quota. So if you go to the franchise store, know that you could be Up sold.

  • Apr 16, 2014

I took my car to this place because the engine light was on and I needed repairs in order to pass a smog check. They told me what needed to be done, they replaced the part, and I paid nearly $1,000 for it. Then, just a few weeks later, the engine light came on again. I took it back to them and they said another part needed to be replaced. But I knew that I had just replaced that particular part a few months ago with a different mechanic. So I no longer trusted these guys and did not want them making any further repairs. But I demanded a full refund for the work that was done. They said the work had been done, so they refused to issue a refund at all.

If their evaluation or assessment was wrong and they replaced the wrong part, then I should not have had to pay for it. I came to them to have a specific problem fixed, and they failed to do so. Do not go to these guys!!

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