Frontier Communications


Country United States
State Austria
City Stamford
Address 3 High Ridge Park Rd
Phone 12036145600
Website https://frontier.com

Frontier Communications Reviews

  • Dec 29, 2014

From the time AT&t became Frontier I lost all services. Phone calls went straight to sales automated services.

I never spoke to the right department and was disconnected after hours on the phone.I finaly sent an e-mail to cancell, they are still billing me and I have no idea what to do with their useless equipment.

I have moved from that address 2 months ago!

  • Nov 21, 2014

I called Frontier Communications to do a simple service address change and order a modem. The phone call lasted 124 minutes.

A week later, the modem had still not arrived. I called Frontier again and the rep said the modem had been delivered that morning. I asked for a tracking number and it turns out the rep had completely ignored the date and was referring to an item that had shipped 7 months prior.

I asked for the modem to be shipped overnight and for a tracking number. An hour later, I was told the item would be shipped overnight by "UPS Ground" - and had to spend several minutes explaining to the incompetent rep that UPS Ground was not an overnight shipping option.

Finally, I had to contact an executive at the company just to get a modem shipped - 9 days after it had originally been ordered.

On top of all that - Frontier's highest internet tier offered in my area is 3Mbps (which normally ends up being about 1/4th that speed.)

Frontier is a terrible company that will never improve unless there is competition. I hope Google Fiber or a similar service puts this company out of business soon.

  • Oct 29, 2014

Frontier Communcations recently became the new service provider for AT&T home internet customers.

Soon after, red light on my modem, DSL is down. I call up frontier, a recorded message says they're having technical issues and recommend unplugging and plugging back in the power cord to the modem.

I did that 3 times, it didn't help. Then when I press the tech support option, they say please hold and transfer me to a busy signal. So I call back and press the option for billing instead of tech support and magically I can speak to a human being. James in billing says he needs transfer me to tech support to address the connection issue. I insist that he try to help me since I know whats coming. He says he can't and assures me they'll help.

I'm then transferred back to tech support which is.. the busy signal again.

Dear AT&T, please think twice before transferring one of your services to a trashpile of a company.

  • Jul 14, 2014

STAY AWAY FROM FRONTIER BUSINESS SERVICES!

I signed up with Frontier (internet and phone) instead of Comcast for my new small business because they had a promotion of bundling ADT security with the plan. Boy what a big mistake!!

- Their internet sucks

- I eventually moved to Comcast

- Their ADT promotion is a ripoff and you can get a better deal directly with ADT

- I was unable to cancel my account even though I stopped using Frontier for Internet because of early termination fees.

- I dropped my service to the minimum and kept the account going since it was more expensive to cancel than to pay them monthly (this was 5 months and I have 2 months to go on my contract)

- Since I wanted to keep the phone number I ported the phone number to Vonage

- I called Frontier to get a new dummy number to run out my existing contract

- They refused saying that since the number was ported the early termination automatically kicks in!!

Unbelievable! I have been paying them for 6 months now for not even using their service (except their phone a little) and was just waiting for the contract to run out and now 2 months away and they still charge me the early termination fee. I refuse to pay them and will let it go to collections and will fight them in court.

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