Like all the previous posts at consumeraffairs.com and yelp.com, including , this company scams people out of their money. I didn't buy my camera here, but I bought a five-year extended warranty through them. I had to use the warranty July 2013, and it took nearly seven weeks for them to complete the repair. During the "repair" period, I had to be the one to make contact, as no updates were provided, and I was never told what repair work was done on the camera when it was returned to me. Now 12 months later my camera breaks again and needs repair involving the exact same issue. Guess what Fumfie has to say about my request for warranty repair? Fumfie writes back--
Hello,
We understand that you have redeemed your warranty service in 2013. Please be advised, once the warranty service was redeemed, it is no longer valid. It is only possible to file one warranty claim per extended warranty policy.
We apologize for any inconvenience this may cause.
Sincerely,
Customer Service Department
1-866-666-9198
Fumfie.com
I should've known they would find a way out of taking responsibility for a repair that seemed sketchy from the beginning and not have to pay for the re-do of shoddy repair job. Who buys a warranty that is redeemable once? Oh yah! Me that's who.
When a company advertises and sells a five-year warranty, not one-time warranty in five years, and the end-consumer never receives the warranty terms spelled out clearly. Then it typically assumes that you're paying for extended warranty coverage for a five year period following the date of purchase, regardless of the number of warranty repairs during that period.
And when I asked for a copy of my warranty terms and conditions, what type of response do think I received in return? You got it....nada.
On July 21, 2014, I ordered a GoPro Hero 3+ camera group from this company for a total of $679.90. The same day, I found the exact same offering on Amazon.com for almost $200 less. I contacted Fumfie.com to cancel the order and when they asked why, I told them why. "Steven," looked it up on Amazon and verified the price difference and offered to match the price.
I agreed and was told that a refund of the difference would be forthcoming. When the credit never appeared on my credit card, I called back to find out where it was. I was then told that because the sales agent had not taken a "screen capture," of the offer at Amazon.com, the supervisors would not approve the refund. I then told them I wanted to cancel the order again because I had been lied too. In the meantime, the order arrived. One piece of the order was for a Cannon product and thus did not work with the camera I had bought.
I called them again, and got a return shipping label to return the purchase, which I did. I was told a full refund would be made. It was not. I've called them again a week ago, and was told that a refund had not been sent, because a box had been torn that held the camera. You have to tear the box to get the camera off. I demanded a refund and notified my Credit Card Company, USAA, and initiated a charge back process.
The last time I called then, I was told a refund has been sent. I called them today, August 25th, and was told that a partial refund had been sent to USAA, the CC company, in the amount of $577.92, given transaction number with a refund date of August 22, 2014. When asked why a total refund was not issued as I had been previously told numerous times, I was told that a torn box inside the return shipment, prevented them from fully refunding my money and that they had kept the difference between the price charged and the alleged refund, due to "the condition of the return."
I contacted USAA and found that no such refund had been issued for any amount. Since this whole process started, I have learned through internet research that this company sells, "Grey Products," which means the manufacturer does not warranty the product, and this this mode of conduct is how they do business.
Yes, there are happy customers of this company out there, if the positive reviews are legitimate, but a pattern of conduct clearly emerges when reviewing others who have filed negative reviews. This is how they rip people off. I am retired Civil Service, and retired from the position of Manager of debt collection for the entire U.S. Government. As such, I handled many, many cases from the FTC, which I did personally because they were so complicated and dealt with conduct that I have seen in this case. This company may be tied in with organized crime or it may just skim the line between legal and illegal to stay in business.
The bottom line is I have no product of any kind from Fumfie.com, and they have my money which they have to date refused to refund.
I was LIED to yesterday by a man named Michael from Fumfie--see below:
"Please contact michael at 1-866-666-9198 Ext: 224 for further processing of your order. We will need to go over some additional information with you for faster processing and ensuring timely delivery of your order".
He told me after 2 phone calls that I was not covered by the Samsung in home warranty and that if I needed service I would have to pack it up and ship it back to Samsung. I called Samsung and they told me that if the TV was new, not refurbished (I was told it was not) that I would be covered. So I called Michael back and he said it was not a refurbished item and that if I called back to Samsung again I would get a different answer. So I did and the answer was the same I was covered in home for 1 year. So I went up the latter at Samsung and they wanted to know the name of your company, who I talked with as they are distressed to hear the story and it was a COMPLETE PLOY USED TO GET ME TO BUY ANOTHER WARRANTY FROM FUMFIE.
I cancelled my order immediately as I was LIED to.
I would not trust this company for anything--they are scam artists
One more fact, this Michael told me that I must pay $199.00 for shipping insurance---another preposterous LIE.
The item was offered with free shipping. He said that they need me to pay $199.00 to cover potential shipping damage. The shipper carries this insurance not the person who ordered it.
Fumfie.com Reviews
Like all the previous posts at consumeraffairs.com and yelp.com, including , this company scams people out of their money. I didn't buy my camera here, but I bought a five-year extended warranty through them. I had to use the warranty July 2013, and it took nearly seven weeks for them to complete the repair. During the "repair" period, I had to be the one to make contact, as no updates were provided, and I was never told what repair work was done on the camera when it was returned to me. Now 12 months later my camera breaks again and needs repair involving the exact same issue. Guess what Fumfie has to say about my request for warranty repair? Fumfie writes back--
Hello,
We understand that you have redeemed your warranty service in 2013. Please be advised, once the warranty service was redeemed, it is no longer valid. It is only possible to file one warranty claim per extended warranty policy.
We apologize for any inconvenience this may cause.
Sincerely,
Customer Service Department
1-866-666-9198
Fumfie.com
I should've known they would find a way out of taking responsibility for a repair that seemed sketchy from the beginning and not have to pay for the re-do of shoddy repair job. Who buys a warranty that is redeemable once? Oh yah! Me that's who.
When a company advertises and sells a five-year warranty, not one-time warranty in five years, and the end-consumer never receives the warranty terms spelled out clearly. Then it typically assumes that you're paying for extended warranty coverage for a five year period following the date of purchase, regardless of the number of warranty repairs during that period.
And when I asked for a copy of my warranty terms and conditions, what type of response do think I received in return? You got it....nada.
On July 21, 2014, I ordered a GoPro Hero 3+ camera group from this company for a total of $679.90. The same day, I found the exact same offering on Amazon.com for almost $200 less. I contacted Fumfie.com to cancel the order and when they asked why, I told them why. "Steven," looked it up on Amazon and verified the price difference and offered to match the price.
I agreed and was told that a refund of the difference would be forthcoming. When the credit never appeared on my credit card, I called back to find out where it was. I was then told that because the sales agent had not taken a "screen capture," of the offer at Amazon.com, the supervisors would not approve the refund. I then told them I wanted to cancel the order again because I had been lied too. In the meantime, the order arrived. One piece of the order was for a Cannon product and thus did not work with the camera I had bought.
I called them again, and got a return shipping label to return the purchase, which I did. I was told a full refund would be made. It was not. I've called them again a week ago, and was told that a refund had not been sent, because a box had been torn that held the camera. You have to tear the box to get the camera off. I demanded a refund and notified my Credit Card Company, USAA, and initiated a charge back process.
The last time I called then, I was told a refund has been sent. I called them today, August 25th, and was told that a partial refund had been sent to USAA, the CC company, in the amount of $577.92, given transaction number with a refund date of August 22, 2014. When asked why a total refund was not issued as I had been previously told numerous times, I was told that a torn box inside the return shipment, prevented them from fully refunding my money and that they had kept the difference between the price charged and the alleged refund, due to "the condition of the return."
I contacted USAA and found that no such refund had been issued for any amount. Since this whole process started, I have learned through internet research that this company sells, "Grey Products," which means the manufacturer does not warranty the product, and this this mode of conduct is how they do business.
Yes, there are happy customers of this company out there, if the positive reviews are legitimate, but a pattern of conduct clearly emerges when reviewing others who have filed negative reviews. This is how they rip people off. I am retired Civil Service, and retired from the position of Manager of debt collection for the entire U.S. Government. As such, I handled many, many cases from the FTC, which I did personally because they were so complicated and dealt with conduct that I have seen in this case. This company may be tied in with organized crime or it may just skim the line between legal and illegal to stay in business.
The bottom line is I have no product of any kind from Fumfie.com, and they have my money which they have to date refused to refund.
I was LIED to yesterday by a man named Michael from Fumfie--see below:
"Please contact michael at 1-866-666-9198 Ext: 224 for further processing of your order. We will need to go over some additional information with you for faster processing and ensuring timely delivery of your order".
He told me after 2 phone calls that I was not covered by the Samsung in home warranty and that if I needed service I would have to pack it up and ship it back to Samsung. I called Samsung and they told me that if the TV was new, not refurbished (I was told it was not) that I would be covered. So I called Michael back and he said it was not a refurbished item and that if I called back to Samsung again I would get a different answer. So I did and the answer was the same I was covered in home for 1 year. So I went up the latter at Samsung and they wanted to know the name of your company, who I talked with as they are distressed to hear the story and it was a COMPLETE PLOY USED TO GET ME TO BUY ANOTHER WARRANTY FROM FUMFIE.
I cancelled my order immediately as I was LIED to.
I would not trust this company for anything--they are scam artists
One more fact, this Michael told me that I must pay $199.00 for shipping insurance---another preposterous LIE.
The item was offered with free shipping. He said that they need me to pay $199.00 to cover potential shipping damage. The shipper carries this insurance not the person who ordered it.