This January I've booked a load from MA to Washington DC, 1pick 1drop no touch, as stated in the rate confirmation. It was supposed to deliver to USPS at 9:30pm. Driver arrives to the receiver and they tell him part of the load is supposed to go back to Baltimore. I call FXL in the middle of the night and no response. Long story short, they hold the truck until 6:30am at the 2nd drop, with driver tailgate.
I call their broker Jake in the morning and he starts sweettalking me that we'll be compensated for the extra drop, extra miles, detention and driver tailgating as we should, but never follows up with updated rate con.
I call their boss Josh, and the first thing he tells me is that Im a liar and claims that he'll look into the situation. After sending in all documents, including phone records even, I got 0 results, as their master Josh was ever busy and still "investigating"...
The aftermath was 100 extra miles driven in areas with tolls, extra stop, driver assist, 10hours for unloading and $0 added, and all I got is miserable treatment over the phone and getting called a liar!
THIS IS THE REAL PICTURE OF FXL AND THEIR OWNER JOSH. If you wish to haul for broker who treats its carrier like this, please, go ahead...
Even though all the reviews online with negative remarks about FX Logistics was against them, our company decided to give them the benefit of the doubt. Our factoring company even rejected to purchasing their invoices becuase of issues. It all started with a lady named Julie Payne who is a dispatcher. We really liked her and put our hope into her. She starts off very nice on the phone when booking (especially during the holiday mail season) but when it comes time to get paid she freezes and says she has nothing to do with payments. Understood. So then we move on the so called "accounting" department and there are 2 people they say are in charge of it. One of them is named Raymond whether that is his real name or staged name. To date they have had many invoices from us that are 30 days old and we signed up for quick pay at a 1% fee for same day payment and still no payments.... Instead of sitting here and listing all the excuses they have come up with on why they won't pay you can use your imagination. Today we decided to go to their "address" in GA on all their paperwork and billing info to find there is office in GA. Very strange for putting this on all your literature and to find out there is no office in GA. So we try calling them and asking them if we were lost or confused about where they were exactly and they state they don't give out their "address"... haha. You wonder why maybe? You can use your imagination....
Their biggest excuse on delaying payment is saying you didn't send in the required paperwork for payment. This is once again a delay tactict used by them on most invoices. I assume cash flow issues is their main concern so why not just say they need more time to get payments in so they can pay their carriers instead of lying everyday? I will give them this... They did pay around half of the loads we did for them after pulling teeth. We are still out $20,000 and hope to see this soon but I am not in the business of being a debt collector but I guess that is what has to happen here in order to get paid. We haven't issued a claim on the surety bond or call the Post Office and hope it doesn't have to come to that. I even read on the internet they swap and cancel bonds all the time and I assume the reason is to hid from carriers filing on it? All we want is to be paid for the remaining money they owe us. Julie admitted she made mistakes on rate confirmations and accounting was going to fix it on their end so they could pay us. 30 days later its not fixed and 30 days later of emialing this Julie character no answers... Very sad their are brokers out there that screw people over and its just not fair. I hope FX Responds to this posting with whatever excuse they have now on why they are not paying. The bottom line is the issue has always been internal and their people including Julie have admitted it but yet nothing has been done. Scott, Leesa, Josh are also other names that we have been trying to get ahold of and no luck. Supposily Scott and Leesa are the owners. Just want to get paid and move on. We will not be doing business with this compnay in the future.
FX Logistics Inc Reviews
They will lie and make you work for free!!!
This January I've booked a load from MA to Washington DC, 1pick 1drop no touch, as stated in the rate confirmation. It was supposed to deliver to USPS at 9:30pm. Driver arrives to the receiver and they tell him part of the load is supposed to go back to Baltimore. I call FXL in the middle of the night and no response. Long story short, they hold the truck until 6:30am at the 2nd drop, with driver tailgate.
I call their broker Jake in the morning and he starts sweettalking me that we'll be compensated for the extra drop, extra miles, detention and driver tailgating as we should, but never follows up with updated rate con.
I call their boss Josh, and the first thing he tells me is that Im a liar and claims that he'll look into the situation. After sending in all documents, including phone records even, I got 0 results, as their master Josh was ever busy and still "investigating"...
The aftermath was 100 extra miles driven in areas with tolls, extra stop, driver assist, 10hours for unloading and $0 added, and all I got is miserable treatment over the phone and getting called a liar!
THIS IS THE REAL PICTURE OF FXL AND THEIR OWNER JOSH. If you wish to haul for broker who treats its carrier like this, please, go ahead...
Even though all the reviews online with negative remarks about FX Logistics was against them, our company decided to give them the benefit of the doubt. Our factoring company even rejected to purchasing their invoices becuase of issues. It all started with a lady named Julie Payne who is a dispatcher. We really liked her and put our hope into her. She starts off very nice on the phone when booking (especially during the holiday mail season) but when it comes time to get paid she freezes and says she has nothing to do with payments. Understood. So then we move on the so called "accounting" department and there are 2 people they say are in charge of it. One of them is named Raymond whether that is his real name or staged name. To date they have had many invoices from us that are 30 days old and we signed up for quick pay at a 1% fee for same day payment and still no payments.... Instead of sitting here and listing all the excuses they have come up with on why they won't pay you can use your imagination. Today we decided to go to their "address" in GA on all their paperwork and billing info to find there is office in GA. Very strange for putting this on all your literature and to find out there is no office in GA. So we try calling them and asking them if we were lost or confused about where they were exactly and they state they don't give out their "address"... haha. You wonder why maybe? You can use your imagination....
Their biggest excuse on delaying payment is saying you didn't send in the required paperwork for payment. This is once again a delay tactict used by them on most invoices. I assume cash flow issues is their main concern so why not just say they need more time to get payments in so they can pay their carriers instead of lying everyday? I will give them this... They did pay around half of the loads we did for them after pulling teeth. We are still out $20,000 and hope to see this soon but I am not in the business of being a debt collector but I guess that is what has to happen here in order to get paid. We haven't issued a claim on the surety bond or call the Post Office and hope it doesn't have to come to that. I even read on the internet they swap and cancel bonds all the time and I assume the reason is to hid from carriers filing on it? All we want is to be paid for the remaining money they owe us. Julie admitted she made mistakes on rate confirmations and accounting was going to fix it on their end so they could pay us. 30 days later its not fixed and 30 days later of emialing this Julie character no answers... Very sad their are brokers out there that screw people over and its just not fair. I hope FX Responds to this posting with whatever excuse they have now on why they are not paying. The bottom line is the issue has always been internal and their people including Julie have admitted it but yet nothing has been done. Scott, Leesa, Josh are also other names that we have been trying to get ahold of and no luck. Supposily Scott and Leesa are the owners. Just want to get paid and move on. We will not be doing business with this compnay in the future.