Have you ever noticed you cannot find anyone from General Steel on any kind of linked in profile. Do not buy from someone who is scared to show their face. I have worked with several that have left General Steel because they cannot sleep at night, they are honest people that applied other places. They get a deposit and talk you out of it by not being honest about their first quote. They do not have anything in the yard, they have no yard and do not manufacture. They do not get good deals, companies that make the building tend to only give them about 2 to 5 percent discounts and then they mark it up to you, so you should go elsewhere anyway. You want sheeting, that will be extra, you want screws, that will be extra, you want bolts, etc. They make more money getting a deposit and not delivering the building by talking you into cancellation!!!!!!!!!!!!!!!!!!!!!!!!! They say all the time that they would rather get a deposit than deliver the building. Once they got the 20% or more deposit that is more than the profit for delivering the building. A typical outfit that actually makes the building profits 5 to 10 percent at the end of the year. They have made a fortune off of the buildings they never deliver. Do not let this be you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They are not a manufacture, they do absolutely no design, they do no drafting, they do not even print. They are a private label metal building re seller. Ask them questions and they always have to get back to you because all they do is estimate and then try to talk you out of your deposit. Ask them about drawings, change orders, details, delivery and they always have to get back to you because they do not know the answer. They have silver tongues and criminal intensions They go to companies like Bunger, Rigid, NCI, to do all the work for a 3% discount on their standard prices. The only reason these companies do it is because they do deliver some buildings but not all. Then they get your deposit and they rip you off! They make more money not delivering the building than they do delivering the building once they have your deposit. Because of all the advertising overhead they have on the radio and TV commercials you are actually buying the building for more then if you just went to someone who designs, drafts, and manufactures the building. These people are just good marketers with criminal intentions. Do not make these people any more stupid rich than they already are by letting them rip you off. Go somewhere else!!!!!!!!!!!!!!!!!!
Positive rating and recognition has been given to General Steel for its commitment to excellence in customer service.
Representatives from Ripoff Report recently visited with many employees at General Steel’s Corporate Headquarters in Littleton, Colorado. During the visit and discussions with the exceptional team at General Steel we at Ripoff Report witnessed an ongoing commitment to customer service by everyone at General Steel. It was clear that General Steel’s only acceptable result is 100% customer satisfaction. Limitless customer service clearly defines the corporate culture throughout General Steel and the professionals interviewed and communicated that they will go to any length in order to achieve project success with every client.
The information provided in this report is based on comments made by Jonah Goldman and Travis McCain during an on-site inspection held by a third party verification company with no biases toward General Steel.General Steel’s target markets are in low-rise commercial buildings. They work to gain leads that come in from builders they have used in the past, TV ads, radio ads, referrals and potential consumers that search the internet. Once the company has a call or request for information, a quote is handled through their sales department or customer service department. The company explains the services they offer and try to have the customer request a quote or sample design. General Steel states that they are set apart from other competitors in the industry because of their network of installers that have honesty and integrity.
The customer’s experience when working with General Steel starts with their sales and customer service department who will have a conversation with the customer to discuss their needs for the project. Then, the company creates a design and submits it back to the customer for approval. Once the design is approved, General Steel develops a contract for the customer and contractor to proceed with the project. After the terms of the contract have been agreed upon, the project will start.
During the course of the project, General Steel works to have daily contact and handling issues as they come up and the company works closely with their subcontractors. General Steel’s standard for working with installers is that they are given 30 days to fix any problem that may arise and they are required to keep the company up to date on project progress. The installers have a separate contract with the client and if they do not follow through as promised, the client will usually withhold payment to installers. If that happens, General Steel will no longer work with that installer after the completion of the project.
In order to provide excellent customer service during the course of the project, General Steel has regular follow-ups with the installers and keeps in contact with the customer to provide updates and to ensure the customer does not have additional questions. Additionally, the company is working to improve their current systems by working with their staff to have better understanding of what needs to be communicated to clients and installers.
The most common complaint that they company receives are in regards to delays on the project. Many times, delays are a result of changes made by the customer. The company states, “Any change made will cause major delays to the project, even if the change only affects one square food.” General Steel also notes that their customer service and sales departments will try to solve issues with the customer and explain why there is a delay. If they do not accept their explanation, it is turned over to upper management to make sure the customer understands the terms and conditions of the contract.
Furthermore, the company has realized that most of the time, cost is one of the main reason for a customer not being satisfied with the level of service or products they receive. General Steel states that “Building codes are a big issue. Building the same building in different locations can make a big difference in the price and service for a particular building. For example, if the building is in an area that has a high risk for hurricanes, heavy wet snow, dry and arid, and very humid locations can cause a customer to be dissatisfied with the service or product.” The company works to explain to potential clients what they should expect, but in many cases complaints come from those that do not understand what the company has tried to communicate. If that is the case, the company feels as though there is not much that can be done to remedy the complaint and will close it out of their system.
Since General Steel has received complaints through Ripoff Report they have implemented mandatory ethics, compliance training and education programs for employees to keep up to date on new events and policy changes. The company states that they monitor all customer complaints to make sure they are doing everything possible to satisfy the customer. The company uses the Ripoff Report Consumer Advocacy Business Remediation and Customer Satisfaction Program as a sounding board for consumer inquires. Additionally, General Steel states that they have no unresolved customer complaints in the last year.
Jonah Goldman, Vice President of General Steel stated, “Our goal is to insure our customers that we are doing everything possible to solve the customer’s problems or concerns. We have a training room for regular training with videos and internet classes to show how and what the industry does to solve our customer’s concerns.”
Anyone who contacts General Steel for a pre-engineered building can expect guidance and direction unmatched in the steel building industry. We found that General Steel assigns impressive teams of experienced professionals to manage each phase of every single steel building project and these dedicated individuals will stop at nothing to make sure every new steel building project is as successful as the thousands of projects they have completed on time and on budget previously over the past two decades. General Steel also has a designated division of customer service representatives tasked with the sole responsibility of arriving at mutually satisfactory resolutions to any complaints or concerns. General Steel’s customer service division is one of a kind in the industry. General Steel listens carefully to client concerns and investigates each matter individually with its customer service review software for adherence to the company’s 100% satisfaction protocol. General Steel applies all instances to weekly continuing education seminars with its employees which focuses on customer communication, support, ethics and attention to project details. As the pioneer in the steel building industry, it is clear that General Steel is the model for customer service and has set the standard for business ethics which accompanies the superior quality steel buildings General Steel provides.
General Steel’s Vice President informed us during the interview that “the company’s corporate culture has been shaped and adjusted continuously by an undivided attention to customer needs.” He continued by expressing that “it does not matter how large or small your building is or whether you purchased your building from General Steel 10 years ago or last week, General Steel’s entire staff is at your service. And since General Steel is a debt free company our customers can rest assured that we will all be here when needed.”
The VP’s comments were clearly demonstrated throughout General Steel’s operation during Ripoff Report’s office visit. It should also be noted that the company’s undivided attention and culture of unlimited customer service to any individual who conducts business with General Steel is reflected by the company’s unprecedentedly low customer complaints track record of zero unresolved customer complaints since General Steel was established over 18 years ago.
Don't ever believe a good review about General Steel
Don't beleive a word of the phony reviews being made. This is a very powerful company that seems to get its fingers into the BBB, fake reviews, fake blogs, fake testimonials. This company is very scary company. Be very careful, because you can't sue them, you have to enter into arbitration in Colorodo. Find another company, your family will be grateful. The true rating would for this company is -5. They are trying really hard to battle the onslaught of bad, but true reviews. Don't trust this company, theyare heartless and soul less after they get your deposit. You will not get that deposit back, no matter what they do to you.
General Steel Corporation Reviews
Ripped off. Many!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Have you ever noticed you cannot find anyone from General Steel on any kind of linked in profile. Do not buy from someone who is scared to show their face. I have worked with several that have left General Steel because they cannot sleep at night, they are honest people that applied other places. They get a deposit and talk you out of it by not being honest about their first quote. They do not have anything in the yard, they have no yard and do not manufacture. They do not get good deals, companies that make the building tend to only give them about 2 to 5 percent discounts and then they mark it up to you, so you should go elsewhere anyway. You want sheeting, that will be extra, you want screws, that will be extra, you want bolts, etc. They make more money getting a deposit and not delivering the building by talking you into cancellation!!!!!!!!!!!!!!!!!!!!!!!!! They say all the time that they would rather get a deposit than deliver the building. Once they got the 20% or more deposit that is more than the profit for delivering the building. A typical outfit that actually makes the building profits 5 to 10 percent at the end of the year. They have made a fortune off of the buildings they never deliver. Do not let this be you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Know who they are
They are not a manufacture, they do absolutely no design, they do no drafting, they do not even print. They are a private label metal building re seller. Ask them questions and they always have to get back to you because all they do is estimate and then try to talk you out of your deposit. Ask them about drawings, change orders, details, delivery and they always have to get back to you because they do not know the answer. They have silver tongues and criminal intensions They go to companies like Bunger, Rigid, NCI, to do all the work for a 3% discount on their standard prices. The only reason these companies do it is because they do deliver some buildings but not all. Then they get your deposit and they rip you off! They make more money not delivering the building than they do delivering the building once they have your deposit. Because of all the advertising overhead they have on the radio and TV commercials you are actually buying the building for more then if you just went to someone who designs, drafts, and manufactures the building. These people are just good marketers with criminal intentions. Do not make these people any more stupid rich than they already are by letting them rip you off. Go somewhere else!!!!!!!!!!!!!!!!!!
EDitor’s UPDATE:
Positive rating and recognition has been given to General Steel for its commitment to excellence in customer service.
Representatives from Ripoff Report recently visited with many employees at General Steel’s Corporate Headquarters in Littleton, Colorado. During the visit and discussions with the exceptional team at General Steel we at Ripoff Report witnessed an ongoing commitment to customer service by everyone at General Steel. It was clear that General Steel’s only acceptable result is 100% customer satisfaction. Limitless customer service clearly defines the corporate culture throughout General Steel and the professionals interviewed and communicated that they will go to any length in order to achieve project success with every client.
The information provided in this report is based on comments made by Jonah Goldman and Travis McCain during an on-site inspection held by a third party verification company with no biases toward General Steel.General Steel’s target markets are in low-rise commercial buildings. They work to gain leads that come in from builders they have used in the past, TV ads, radio ads, referrals and potential consumers that search the internet. Once the company has a call or request for information, a quote is handled through their sales department or customer service department. The company explains the services they offer and try to have the customer request a quote or sample design. General Steel states that they are set apart from other competitors in the industry because of their network of installers that have honesty and integrity.
The customer’s experience when working with General Steel starts with their sales and customer service department who will have a conversation with the customer to discuss their needs for the project. Then, the company creates a design and submits it back to the customer for approval. Once the design is approved, General Steel develops a contract for the customer and contractor to proceed with the project. After the terms of the contract have been agreed upon, the project will start.
During the course of the project, General Steel works to have daily contact and handling issues as they come up and the company works closely with their subcontractors. General Steel’s standard for working with installers is that they are given 30 days to fix any problem that may arise and they are required to keep the company up to date on project progress. The installers have a separate contract with the client and if they do not follow through as promised, the client will usually withhold payment to installers. If that happens, General Steel will no longer work with that installer after the completion of the project.
In order to provide excellent customer service during the course of the project, General Steel has regular follow-ups with the installers and keeps in contact with the customer to provide updates and to ensure the customer does not have additional questions. Additionally, the company is working to improve their current systems by working with their staff to have better understanding of what needs to be communicated to clients and installers.
The most common complaint that they company receives are in regards to delays on the project. Many times, delays are a result of changes made by the customer. The company states, “Any change made will cause major delays to the project, even if the change only affects one square food.” General Steel also notes that their customer service and sales departments will try to solve issues with the customer and explain why there is a delay. If they do not accept their explanation, it is turned over to upper management to make sure the customer understands the terms and conditions of the contract.
Furthermore, the company has realized that most of the time, cost is one of the main reason for a customer not being satisfied with the level of service or products they receive. General Steel states that “Building codes are a big issue. Building the same building in different locations can make a big difference in the price and service for a particular building. For example, if the building is in an area that has a high risk for hurricanes, heavy wet snow, dry and arid, and very humid locations can cause a customer to be dissatisfied with the service or product.” The company works to explain to potential clients what they should expect, but in many cases complaints come from those that do not understand what the company has tried to communicate. If that is the case, the company feels as though there is not much that can be done to remedy the complaint and will close it out of their system.
Since General Steel has received complaints through Ripoff Report they have implemented mandatory ethics, compliance training and education programs for employees to keep up to date on new events and policy changes. The company states that they monitor all customer complaints to make sure they are doing everything possible to satisfy the customer. The company uses the Ripoff Report Consumer Advocacy Business Remediation and Customer Satisfaction Program as a sounding board for consumer inquires. Additionally, General Steel states that they have no unresolved customer complaints in the last year.
Jonah Goldman, Vice President of General Steel stated, “Our goal is to insure our customers that we are doing everything possible to solve the customer’s problems or concerns. We have a training room for regular training with videos and internet classes to show how and what the industry does to solve our customer’s concerns.”
Anyone who contacts General Steel for a pre-engineered building can expect guidance and direction unmatched in the steel building industry. We found that General Steel assigns impressive teams of experienced professionals to manage each phase of every single steel building project and these dedicated individuals will stop at nothing to make sure every new steel building project is as successful as the thousands of projects they have completed on time and on budget previously over the past two decades. General Steel also has a designated division of customer service representatives tasked with the sole responsibility of arriving at mutually satisfactory resolutions to any complaints or concerns. General Steel’s customer service division is one of a kind in the industry. General Steel listens carefully to client concerns and investigates each matter individually with its customer service review software for adherence to the company’s 100% satisfaction protocol. General Steel applies all instances to weekly continuing education seminars with its employees which focuses on customer communication, support, ethics and attention to project details. As the pioneer in the steel building industry, it is clear that General Steel is the model for customer service and has set the standard for business ethics which accompanies the superior quality steel buildings General Steel provides.
General Steel’s Vice President informed us during the interview that “the company’s corporate culture has been shaped and adjusted continuously by an undivided attention to customer needs.” He continued by expressing that “it does not matter how large or small your building is or whether you purchased your building from General Steel 10 years ago or last week, General Steel’s entire staff is at your service. And since General Steel is a debt free company our customers can rest assured that we will all be here when needed.”
The VP’s comments were clearly demonstrated throughout General Steel’s operation during Ripoff Report’s office visit. It should also be noted that the company’s undivided attention and culture of unlimited customer service to any individual who conducts business with General Steel is reflected by the company’s unprecedentedly low customer complaints track record of zero unresolved customer complaints since General Steel was established over 18 years ago.
Don't ever believe a good review about General Steel
Don't beleive a word of the phony reviews being made. This is a very powerful company that seems to get its fingers into the BBB, fake reviews, fake blogs, fake testimonials. This company is very scary company. Be very careful, because you can't sue them, you have to enter into arbitration in Colorodo. Find another company, your family will be grateful. The true rating would for this company is -5. They are trying really hard to battle the onslaught of bad, but true reviews. Don't trust this company, theyare heartless and soul less after they get your deposit. You will not get that deposit back, no matter what they do to you.