First off...I ordered this product with that stupid hose. The total came to around $58.00. The shipping took over 2 months to be delivered. I tried to cancel in between this long wait period. I could they said. After the product was delivered about 2 weeks later, I received a phone call from some foreigner, yes from India. He didn't speak a lick of understand English. I asked to speak with an English Supervisor so I can understand EXACTLY what was being said. They wanted to bill me again, saying I called them to order additional products. Not true, of course...Total Scam here.
Anyway, I finally get around to opening the 3 tiny 1 lb. bags of grass seed. There are no directions regarding where to plant the seed, what zone, how much, etc. So I researched a few grass sites (no, not High Times), and I followed appropriate steps for preparation, such as tilling up the areas where there were bald spots, no grass, and areas where I wanted grass to grow. I took off about 2" or so in top soil so the dirt was not so hard...or soft. I then waited until the sun went down a bit and then spread the seed with a grass spreader.
After the spreading was complete, I lightly sprinkled top soil on top of the seed so the birds and other critters wouldn't get to it...yet. I then laid pine straw over the top of the top soil. After a decent amount was laid, I then used the sprinkle setting on my hose and wet every area, as not to saturate it, but to dampen in nicely--I repeated this everyday for 60 days! Guess what?? Yep, NO GRASS came up...not even a blade.
I called customer service for a refund and they told me if I can wait another 4 months and something might come up. I said, uh...no. I then told him just to refund me. The rep tried to send me back to the grassology site to read how to send product back. First, how can you send grass seed already laid, back to them? Second, doesn't the guarantee/warranty expire after 60 days or so?
I am awaiting my refund and am very curious to find out exactly how much I will be credited back. Bob Villa, you really should be ashamed of yourself promoting this total farce of a product. Very deceptive customer service practice, false advertising, bait and switch, and piss poor product and HASSLE money back guarantee.
After viewing a tv commerical for the amazing ""grassology"" offer, I proceeded to their website to place my order. The additional ""offer"" advertised on the television was merely an add-on and not a special inclusion as implied on tv. However, I still wanted to try the product, so I proceeded to place my order on the website.
When the website brought you to the place where you could review your order, I didn't give you another option. You could view the confirmation tab, but there was no button to get you to the confirmation. So there was no way to verify the order had been placed. Thinking my computer had frozen, I refreshed the page. When this did not resolved the issue, I exited the page and started over again. Same issue.
So I then decided to try and contact the number on the website. It was an automated phone ordering system and no live person was available as an option. Slightly freaked out by this, I called the number provided which delivered me to Telebrands and what I would assume is a call center in another country. They informed me that the order would take 24 to 48 hours to show up and that I would need to call back and cancel it then.
After receivning 4 emails confirming my 4 orders, I panicked and immediately called the Telebrads number listed in the confirmation email. Again, they informed me that no order had registerd in their system and would take up to 48 hours to do so. I was outraged and demanded to obtain a contact number directly to grassology. While waiting for the rep to give me the number, the call ""dropped.""
I called back and spoke with another person and asked for the same infomraiton and was told that Telebrands was Grassology, as they are the ones that market and ship for them. The assurred me they could cancel my order over the phone and provide me with a cofirmation number. I proceeded to give them my contact information, but again became outraged when they asked for my credit card number to cancel an order that had already been made with my credit card.
I then demanded the company information and was transferred to a supervior. I demanded the company ID number or business license number and was informed the company had neither. I was also told that the only way they could cancel my order before it registered in their system was to provide them with my information again. Obviously, I refused.
Grassology Reviews
First off...I ordered this product with that stupid hose. The total came to around $58.00. The shipping took over 2 months to be delivered. I tried to cancel in between this long wait period. I could they said. After the product was delivered about 2 weeks later, I received a phone call from some foreigner, yes from India. He didn't speak a lick of understand English. I asked to speak with an English Supervisor so I can understand EXACTLY what was being said. They wanted to bill me again, saying I called them to order additional products. Not true, of course...Total Scam here.
Anyway, I finally get around to opening the 3 tiny 1 lb. bags of grass seed. There are no directions regarding where to plant the seed, what zone, how much, etc. So I researched a few grass sites (no, not High Times), and I followed appropriate steps for preparation, such as tilling up the areas where there were bald spots, no grass, and areas where I wanted grass to grow. I took off about 2" or so in top soil so the dirt was not so hard...or soft. I then waited until the sun went down a bit and then spread the seed with a grass spreader.
After the spreading was complete, I lightly sprinkled top soil on top of the seed so the birds and other critters wouldn't get to it...yet. I then laid pine straw over the top of the top soil. After a decent amount was laid, I then used the sprinkle setting on my hose and wet every area, as not to saturate it, but to dampen in nicely--I repeated this everyday for 60 days! Guess what?? Yep, NO GRASS came up...not even a blade.
I called customer service for a refund and they told me if I can wait another 4 months and something might come up. I said, uh...no. I then told him just to refund me. The rep tried to send me back to the grassology site to read how to send product back. First, how can you send grass seed already laid, back to them? Second, doesn't the guarantee/warranty expire after 60 days or so?
I am awaiting my refund and am very curious to find out exactly how much I will be credited back. Bob Villa, you really should be ashamed of yourself promoting this total farce of a product. Very deceptive customer service practice, false advertising, bait and switch, and piss poor product and HASSLE money back guarantee.
STAY AWAY from GRASSOLOGY!
After viewing a tv commerical for the amazing ""grassology"" offer, I proceeded to their website to place my order. The additional ""offer"" advertised on the television was merely an add-on and not a special inclusion as implied on tv. However, I still wanted to try the product, so I proceeded to place my order on the website.
When the website brought you to the place where you could review your order, I didn't give you another option. You could view the confirmation tab, but there was no button to get you to the confirmation. So there was no way to verify the order had been placed. Thinking my computer had frozen, I refreshed the page. When this did not resolved the issue, I exited the page and started over again. Same issue.
So I then decided to try and contact the number on the website. It was an automated phone ordering system and no live person was available as an option. Slightly freaked out by this, I called the number provided which delivered me to Telebrands and what I would assume is a call center in another country. They informed me that the order would take 24 to 48 hours to show up and that I would need to call back and cancel it then.
After receivning 4 emails confirming my 4 orders, I panicked and immediately called the Telebrads number listed in the confirmation email. Again, they informed me that no order had registerd in their system and would take up to 48 hours to do so. I was outraged and demanded to obtain a contact number directly to grassology. While waiting for the rep to give me the number, the call ""dropped.""
I called back and spoke with another person and asked for the same infomraiton and was told that Telebrands was Grassology, as they are the ones that market and ship for them. The assurred me they could cancel my order over the phone and provide me with a cofirmation number. I proceeded to give them my contact information, but again became outraged when they asked for my credit card number to cancel an order that had already been made with my credit card.
I then demanded the company information and was transferred to a supervior. I demanded the company ID number or business license number and was informed the company had neither. I was also told that the only way they could cancel my order before it registered in their system was to provide them with my information again. Obviously, I refused.