I wish I could give NEGATIVE STARS for this company!!!
I'm one of those poor saps who didn't read the reviews before I dove in for my last minute move :(
I'm currently still waiting on my things to arrive after a 7-10 day estimate ... it's now day 32.
USA Moving Group has actually only been part of the problem, compounded by the HORRIBLE movers they contracted out to perform the actual move, GreenWay Express Texas.
The pick-up time changed 4 times & was 15 hours late, arriving @ midnight, 4 hours before my flight left. I met this with patience & understanding ... Even a tip for the hard work by the team.
My things were held for 30 days in storage erroneously, which I was also patient and understanding about.
I never received any updates from the dispatcher or even a confirmation on the actual delivery ETA ... Again, I was patient & understanding.
Most every attempt at calling the office was met with a full voicemail and I was unable to leave a message. Patience, understanding ... But now accumulating doubt.
The original quote was 10-15 days. It has now 30 days and now they are now saying that because I am not able to agree to a last minute change in terms, requesting that I wire them half of the remaining balance to a 'corporate credit card' ... that they will now take another 10-15 days ... Frustration has now taken hold.
I'm currently still waiting for my things ... I will update this as soon as I hear anything new and with any suggestions/hints that I find as I stumble through this painful journey of regretful hindsight ...
THis company started offering the sky to get our business (Oscar), but after a late arrival and with a rental truck, I knew but never expected all of the problems we would find. The pickup although late it was ok on the first day, the owner at least that is what he told me (Jacob) said that they were given us a 1st class service, at least that is what I expected, they loaded the truck but left several items and they came a day later to pick them up, little that I knew that those items would never reach Denver.
When the truck arrived (on fathers day)they showed up with only 2 persons, one of them with back problems, I had to do part of the unloading, and paid for it.
the forced me to pay upfront with cash over $2000 or they would walk out with my items.. like everyone has that kind of money around, this was never discussed during the negotiations. Several boxes were broken, several boxes were missing, itimes and furniture were broken, our sofa and couch were a mess (grease stains).
After contacting them they sent me to CSI another fraudulent company that is suppose to let them know how much to pay the customer, it has been over 3 months of the claim and there is no one to answer a phone or to respond an email.
Additional to these problems Greenway Express Texas charged me for 1950 cubic feet of space on their truck but the truck capacity is 1720 cubic feet, so my question is how you can charge me for more space than a truck can hold, also waiting and answer and a refund for nothing even thought they told me that they would refund any money for space not used in the truck..
I have tried to contact Greenway but good luck with someone actually answering the phone or calling you back.. I went thru BBB and their answer was to go to court to see if I could win (Tony).
DO NOT HIRE THIS COMPANY UNDER ANY REASONS... do your homework and pay a little extra, make sure that the company you hire at least is part of BBB. Im sure I regret hiring Greenway Express.. wrong choice.
Greenway Express Texas Reviews
I wish I could give NEGATIVE STARS for this company!!!
I'm one of those poor saps who didn't read the reviews before I dove in for my last minute move :(
I'm currently still waiting on my things to arrive after a 7-10 day estimate ... it's now day 32.
USA Moving Group has actually only been part of the problem, compounded by the HORRIBLE movers they contracted out to perform the actual move, GreenWay Express Texas.
The pick-up time changed 4 times & was 15 hours late, arriving @ midnight, 4 hours before my flight left. I met this with patience & understanding ... Even a tip for the hard work by the team.
My things were held for 30 days in storage erroneously, which I was also patient and understanding about.
I never received any updates from the dispatcher or even a confirmation on the actual delivery ETA ... Again, I was patient & understanding.
Most every attempt at calling the office was met with a full voicemail and I was unable to leave a message. Patience, understanding ... But now accumulating doubt.
The original quote was 10-15 days. It has now 30 days and now they are now saying that because I am not able to agree to a last minute change in terms, requesting that I wire them half of the remaining balance to a 'corporate credit card' ... that they will now take another 10-15 days ... Frustration has now taken hold.
I'm currently still waiting for my things ... I will update this as soon as I hear anything new and with any suggestions/hints that I find as I stumble through this painful journey of regretful hindsight ...
THis company started offering the sky to get our business (Oscar), but after a late arrival and with a rental truck, I knew but never expected all of the problems we would find. The pickup although late it was ok on the first day, the owner at least that is what he told me (Jacob) said that they were given us a 1st class service, at least that is what I expected, they loaded the truck but left several items and they came a day later to pick them up, little that I knew that those items would never reach Denver.
When the truck arrived (on fathers day)they showed up with only 2 persons, one of them with back problems, I had to do part of the unloading, and paid for it.
the forced me to pay upfront with cash over $2000 or they would walk out with my items.. like everyone has that kind of money around, this was never discussed during the negotiations. Several boxes were broken, several boxes were missing, itimes and furniture were broken, our sofa and couch were a mess (grease stains).
After contacting them they sent me to CSI another fraudulent company that is suppose to let them know how much to pay the customer, it has been over 3 months of the claim and there is no one to answer a phone or to respond an email.
Additional to these problems Greenway Express Texas charged me for 1950 cubic feet of space on their truck but the truck capacity is 1720 cubic feet, so my question is how you can charge me for more space than a truck can hold, also waiting and answer and a refund for nothing even thought they told me that they would refund any money for space not used in the truck..
I have tried to contact Greenway but good luck with someone actually answering the phone or calling you back.. I went thru BBB and their answer was to go to court to see if I could win (Tony).
DO NOT HIRE THIS COMPANY UNDER ANY REASONS... do your homework and pay a little extra, make sure that the company you hire at least is part of BBB. Im sure I regret hiring Greenway Express.. wrong choice.