In South Carolina, I bought a king size mattress and two twin box springs from hhgregg (delivered 6/13/15). I need to return the box springs because I've decided on a bed fram with slats. The box springs are in original plastic wrap, unopened and I've had them for two weeks.
My wife was told by the centralized customer service in Indiana that we could exchange the box springs for a "bunkie bed" version (a miniature box spring designed for slat based bed frames) and he would speak with their buyer to see if they carried this item. My wife did not hear back from them (Fred). I spoke with customer service again and spoke with their manager (Jessica). She states they cannot accept returns (box springs) and the olnly way to resolve my issue is for their vendor relations group to file a claim. I stated that was ridiculous because my box springs are new, not defective, and filing a claim implies otherwise. She stated I would hear back in two days. Nothing.
Of course, I am not satisfied because these items are unused an unopened. I do not understand why they cannot return these items and refund my $300.
My deliver receipt states that "all claims, returned goods, or service requests must be accompanied by this sales invoice. All returns must be within 14 days and have original packing material, all accessories and all insturction manuals". I contacted them witin 14 days (although it should say 30 days according to Jessica).
hhgregg return policy is a follow from their websit (but not on their sales receipts - only a reference to go to their website):
"Serta iComfort comes with a 120-day trial period. Trial periods and comfort guarantees apply only to mattresses and do not include foundations, adjustable bases or pillow, which cannot be returned. For all other mattress purchases..
I am angry and, after spending $5500 for several items in my original purchase (and having bought other items from them before), I am being given the run around about a $300 new item return in unopened plastic.
They have lost me as a future customer and I will spread the news about how I was treated.
This is absolutely, positively, the WORST business I have ever had the displeasure to work with. I purchased a TV in Nov of 2013, and in Dec. of 2014, 5 weeks after the manufacturer’s warranty expired, the TV died. But I wasn’t concerned since I bought the extended warranty.
As it turned out, after a month in the repair shop, it was decided by the warranty holders, was that the cost to repair the TV was more than it was worth, so they decided to buy it out from me at a depreciated value, and give me a store credit to Hhgregg. So in effect, the extended warranty did not do as the as the salesman promised.
I’m out a TV, with a fraction of the cost reimbursed to me at a store that I will never do business again, and the money spent on the TV was wasted since it could only be applied to my original purchase. It was in effect for only 5 weeks, and seeing how they handle customer relations, there is no way I will ever do business with Hhgregg again, and yet I'm forced to continue to work with Hhgregg since they are only offering me a store credit.
Bouight a garmin gps from hhgregg had it for about 1 year the touch screen stopped working contacted garmin they said to return to store where i purchased it from took product back they replaced it said they were replacing it under my extended warranty then they charged me for a new warranty then raised the price of the warranty this was supposed to be covered under the garmin 1 year warrnty
My husband and I went to HH Greg to purchase appliances a television as well as other household items for our new home. We have spent over $12,000 with HH Gregg and we also purchased the extended warranties as well as the replacement warranty for a microwave. Most all these items were purchased in 2012.
we went to the Spring Hill Florida store and worked with a sales associate by the name of Al. He promised us all kinds of good things and said that we would never have any problem with any warranty or any other issues. This was why we purchased the extended warranties for everything that we bought. (Al no longer works there)
about two months ago I noticed the plastic covering on the door of the microwave was beginning to bubble and peel off. I was concerned that this might be a safety issue so I contacted HH Gregg and spoke to Tom and explainEd the issue to them. I also told Tom that the paint on the door was bubbling up, peeling off and rusted .
I also told him that on the inside of the microwave, there were bubbles and paint peeling inside too. I was told that they didn't know anything about a microwave issue and that I had to contact the manufacturer which was Frigidare. I did as instructed and contacted Frigidaire on 11/24/14 at 11:15 am. the representative, Maria, looked through all her information sheets and discovered that when the plastic sheeting on the door comes off the microwave becomes unsafe and she highly recommended that I not use the unit. She told me that the warranty with Frigidaire ended after one year so my issue had to be taken up with HH Gregg and that there should be no problem because we purchased the extended warranty and the replacement warranty.
So I called HH Gregg back at 12:10 PM, same day, and spoke to a sales associate who asked me to hold on and she went and spoke to someone else and then someone else and then again to someone else and she told me that someone would return my call. No one ever did. so the next morning at 9:55 AM I read called HH Gregg and this time spoke to Tom who claimed he was a manager I explained everything to him and he said someone will call you back in 30 minutes. I waited 30 minutes and when I didn't hear back from anyone I called the store back I spoke to another sales associate and was told that the store was very busy because of sales going on. I decided to wait another half hour and I called the store back spoke to a gentleman by the name of Chris. This individual told me that he too was a Manager but he would get me connected with Tom. I explained to Chris that I had already spoken to Tom and I was waiting on him to call me back. So Chris tells me that because of the massive sales and the store was packed with people it was very difficult to talk to someone on the phone about problems. I explained to him that I needed to speak to Tom the manager so he connected me with Tom and Tom told me that he sent all the information via email to the higher-ups.
I asked to speak to someone else in charge so Tom connected me with another manager by the name of John John also told me that he sent emails to the higher-ups and that I was to wait 3 to 5 business days to hear something he said that's all that can be done for now. Told John that I need my microwave what was I supposed to do in the meantime. I was told there was nothing that could be done and the warranty we had is only for electrical or mechanical. I was told at this time that my issue seem to be more cosmetic and that it was not going to be covered under the warranty and when I explained that we had also purchased the replacement warranty for the microwave John told me that I would just have to wait. He further explained that this is a manufacture defect and that I had to contact the manufacturer which again was Frigidaire. And I explained to him that I had spoken to Maria from Frigidaire and I had given him the account number he told me there was nothing he could do they were just too busy but he did send an email and he also told me to contact tech review and send them pictures.
later the same day November 29 at 4:30 I sent corporate an email and then I sent another at 4:50 PM the same day and I explained everything to them and I thought that someone who spent $12,000 in their store should be given better customer service and that they should honor their warranty.
On the way home from work on December 2 my husband stopped at the Clearwater HH Gregg store and spoke to a gentleman by the name of Keith Oliver. My husband explain everything that was going on and Mr. Oliver agreed that we should have already had a replacement microwave and that he was going to send our complaint to his higher up boss and that he would make sure this woman I believe he said her name was Chris would get the information and also that HH Greg has an entire department that handles nothing but complaints.
I called again December 3 at 10:44 it was put on hold and then disconnected I recalled at 10:48 the phone rang and rang no answer and I was disconnected I read cold at 10:51 I was put on hold with music and then the phone went back to ringing I was disconnected I recall and I the phone was picked up and put on music hold again at 10:53 I was disconnected. At 10:54 I was again put on hold and the phone just rang and rang and rang and was put on hold again and at 10:55 and associate by the name of Keith put me on hold until 1058 and then the line rang and went back to music on hold from 1059 to 1106.
finally I was told that the operations manager named Monty was sent all the information and that he will call me that day which was December 3 that they were working on something now to try and get this issue resolved. I was asked to recent pictures so I did I resent them at 1:20 PM and then I sent them again at 1:41 then again at 2:16 then again at 2:47. I then received an email from Dion DeFreitas and was told by them that they will not Cover my issue because they feel it was cosmetic and that I needed to contact the manufacturer.
I called Keith all of her back December 3 at 2:54 PM and was on hold for several minutes Kate said he was going to call the Warren Tech right now for a better explanation. He said he just doesn't understand why this is happening we bought the microwave and the warranty so there should be no issues Kate said he will call me right back.
That weekend my husband and I were in the Port Richie Florida area and we decided to stop at that HH Greg store we spoke to a gentleman by the name of Tom Mitchell and he gave us a number to call and he said someone would help us. He also took the information down and said that he was forwarding all of our complaints to his boss who would send it on to corporate.
I called on 1213 at 9:15 AM to schedule a service appointment and I was told that if they come out they will charge us $125 service visit if they find that the issue with the microwave is not covered under the warranty. I told him that we had a replacement warranty so there should be no issue and that I will not pay the hundred and $25 service visit. So they said they would not send anyone out and so far they have not and no one has contacted me.
I decided to call Frigidaire back December 3 at 4:11 PM and I spoke to a woman by the name of Vanessa she told me that HH Greg should cover the warranty because we paid them.
we ended up having to purchase another microwave from someone else we feel that HH Greg did not honor their warranty and I did everything they requested. All we wanted from HH Greg was a new microwave we were also told by Keith all of her that he would sell us a new microwave at 50% Off. We didn't want to spend anymore money because we had already purchased a replacement warranty with HH Gregg and there was no way we were going to give them any more money because they don't honor what they say.
Granted the microwave wasn't that much money I believe it was around $200 and then it was on sale I think $150.00 or so. Because HH Greg does not honor their warranties I decided to file this complaint no one on there and would help us and it seems to me that for over a $150 microwave they have lost good customers. We want people to know that HH Greg does not honor their warranties.
In July ,2014 I received a living room set I had bought from HH Gregg at their store in Anderson, SC. I advised the deliver man that the couch had a hole on the front of it. He states they could send someone out to fix it OR I could have a new one ordered. I told him I did not want it fixed, that I wanted a new one ordered. He said OK.
After waiting several weeks, I comtacted the store and they said they would check on it and let me know. I also advised them that I had not received the $300.00 rebate that came with the purchase. They advised they would check on that as well. After waiting several more weeks I was visiting my sister in Anderson and went into the store to see what was going on. I was then advised they no longer made the livingroom set. I asked at that point if I could return the three pieces and exchange them for another set in the store. Keep in mind they have drug this whole ordeal along for months at this point. I asked again about my rebate. I was told the only thing they could do was fix the hole in the couch.
I have paid over $2000.00 dollars for a living room suite with a couch with a hole in it. A few days ago I received a check for $169.00 for my $300.00 rebate. How does a company rip people off and get away with it. I reported them to the BBB and they will only fix the couch and didn't even address the rebate. All I can say is treating people like this will one day bring you down.
On Saturday, October 18th, I went to the HH Gregg store in North Wales, PA and worked with an associate named Anthony Sholly. I selected the TV I wanted to purchase and agreed to apply for financing through HH Gregg. I was approved and the transaction was completed. It was only when he went to retrieve the purchased TV from storage that I was informed that they did not actually have the TV in stock. I was not advised of this until AFTER my credit was run and the transaction was completed. Since I had already made the purchase, I agreed to drive approximately an hour each way to the HH Gregg in Langhorne, PA to pick up the TV since that store had it in stock. Upon arrival at the HH Gregg store in Langhorne, we were not helped by any associate for more than ten minutes and did not actually receive the TV until more than 20 minutes after we arrived. Upon picking the TV up, I noticed a small dent in the corner of the box, but assumed that the Styrofoam packaging inside would have prevented any damage. Unfortunately, when we went to mount and install the TV late Saturday night, we discovered that there was damage on the bezel of the TV and unknown possible internal damage.
Since HH Gregg was closed by the time the damage was discovered, I called the North Wales HH Gregg store at 11:13 AM and spoke to an associate who advised that a replacement TV would be arriving on Monday by 5pm and that I would be called upon arrival, at which point, I would be able to exchange the damaged TV for a new one. On Monday, October 27th, I called the North Wales HH Gregg at 1:46pm to check on the status of the shipment and was advised that the truck had not yet arrived, but would definitely be there by 5pm. They again agreed that they would call me once it had arrived and the TV was available for pickup. By 5:44pm, I had not heard from the store, so I called again and was advised that the truck had arrived and that the TV was available for pickup. I asked them to double-check just to be sure and they returned after a long hold period to advise me that the TV was NOT in fact included in their shipment. Had I not asked them to double-check, I would have made the trip (approx.. 15 miles) for no reason. At that point, I requested to speak with a manager and was connected to Dave Seager who very rudely provided absolutely no explanation for why I was lied to THREE times by his employees regarding the shipment. He then advised that he would not even place an order for a replacement TV until the original TV had been returned. He wanted me to drive to the store to return the damaged TV and then continue to pay for the TV while he ordered and waiting for a replacement to arrive. He was rude and completely inflexible and I’ve never encountered worse customer service from a manager.
At that point, I was so sick of dealing with HH Gregg’s poor customer service and refusal to provide the product as paid for that I called Synchrony Bank and disputed not only the actual transaction, but also the inquiry on my credit that was based off of the false pretense that they could actually deliver the product. I re-boxed and returned the product to HH Gregg along with the free promotional 32 inch TV that had come with the original purchase.
Hhgregg of Kokomo, is selling used Samsung washers as end of year sales. I know this because Samsung , refused to fix mine at first because they said I had it more than a year when I hadn't. Now, it has broke the second time, same thing broke. & would ya believe there is recall for the wiring harness. WHY, since I had the problem before wasn't it fixed BEFORE it broke again. NO, I have to wait again. Don't buy the warranty plans cause that is what happens, you wait till them come to your area, they are in control. EVEN though you paid good money for the product.
I purchased what was promised as new LG plasma TV just to find out on first visit by LG technician that this TV's mother board was replaced and parts were taped inside the unit and now not hhgregg nor LG willing to do anything about it wonder how many more cases like mine out there ?
Gregg Appliances, Inc Reviews
In South Carolina, I bought a king size mattress and two twin box springs from hhgregg (delivered 6/13/15). I need to return the box springs because I've decided on a bed fram with slats. The box springs are in original plastic wrap, unopened and I've had them for two weeks.
My wife was told by the centralized customer service in Indiana that we could exchange the box springs for a "bunkie bed" version (a miniature box spring designed for slat based bed frames) and he would speak with their buyer to see if they carried this item. My wife did not hear back from them (Fred). I spoke with customer service again and spoke with their manager (Jessica). She states they cannot accept returns (box springs) and the olnly way to resolve my issue is for their vendor relations group to file a claim. I stated that was ridiculous because my box springs are new, not defective, and filing a claim implies otherwise. She stated I would hear back in two days. Nothing.
Of course, I am not satisfied because these items are unused an unopened. I do not understand why they cannot return these items and refund my $300.
My deliver receipt states that "all claims, returned goods, or service requests must be accompanied by this sales invoice. All returns must be within 14 days and have original packing material, all accessories and all insturction manuals". I contacted them witin 14 days (although it should say 30 days according to Jessica).
hhgregg return policy is a follow from their websit (but not on their sales receipts - only a reference to go to their website):
"Serta iComfort comes with a 120-day trial period. Trial periods and comfort guarantees apply only to mattresses and do not include foundations, adjustable bases or pillow, which cannot be returned. For all other mattress purchases..
I am angry and, after spending $5500 for several items in my original purchase (and having bought other items from them before), I am being given the run around about a $300 new item return in unopened plastic.
They have lost me as a future customer and I will spread the news about how I was treated.
This is absolutely, positively, the WORST business I have ever had the displeasure to work with. I purchased a TV in Nov of 2013, and in Dec. of 2014, 5 weeks after the manufacturer’s warranty expired, the TV died. But I wasn’t concerned since I bought the extended warranty.
As it turned out, after a month in the repair shop, it was decided by the warranty holders, was that the cost to repair the TV was more than it was worth, so they decided to buy it out from me at a depreciated value, and give me a store credit to Hhgregg. So in effect, the extended warranty did not do as the as the salesman promised.
I’m out a TV, with a fraction of the cost reimbursed to me at a store that I will never do business again, and the money spent on the TV was wasted since it could only be applied to my original purchase. It was in effect for only 5 weeks, and seeing how they handle customer relations, there is no way I will ever do business with Hhgregg again, and yet I'm forced to continue to work with Hhgregg since they are only offering me a store credit.
Bouight a garmin gps from hhgregg had it for about 1 year the touch screen stopped working contacted garmin they said to return to store where i purchased it from took product back they replaced it said they were replacing it under my extended warranty then they charged me for a new warranty then raised the price of the warranty this was supposed to be covered under the garmin 1 year warrnty
My husband and I went to HH Greg to purchase appliances a television as well as other household items for our new home. We have spent over $12,000 with HH Gregg and we also purchased the extended warranties as well as the replacement warranty for a microwave. Most all these items were purchased in 2012.
we went to the Spring Hill Florida store and worked with a sales associate by the name of Al. He promised us all kinds of good things and said that we would never have any problem with any warranty or any other issues. This was why we purchased the extended warranties for everything that we bought. (Al no longer works there)
about two months ago I noticed the plastic covering on the door of the microwave was beginning to bubble and peel off. I was concerned that this might be a safety issue so I contacted HH Gregg and spoke to Tom and explainEd the issue to them. I also told Tom that the paint on the door was bubbling up, peeling off and rusted .
I also told him that on the inside of the microwave, there were bubbles and paint peeling inside too. I was told that they didn't know anything about a microwave issue and that I had to contact the manufacturer which was Frigidare. I did as instructed and contacted Frigidaire on 11/24/14 at 11:15 am. the representative, Maria, looked through all her information sheets and discovered that when the plastic sheeting on the door comes off the microwave becomes unsafe and she highly recommended that I not use the unit. She told me that the warranty with Frigidaire ended after one year so my issue had to be taken up with HH Gregg and that there should be no problem because we purchased the extended warranty and the replacement warranty.
So I called HH Gregg back at 12:10 PM, same day, and spoke to a sales associate who asked me to hold on and she went and spoke to someone else and then someone else and then again to someone else and she told me that someone would return my call. No one ever did. so the next morning at 9:55 AM I read called HH Gregg and this time spoke to Tom who claimed he was a manager I explained everything to him and he said someone will call you back in 30 minutes. I waited 30 minutes and when I didn't hear back from anyone I called the store back I spoke to another sales associate and was told that the store was very busy because of sales going on. I decided to wait another half hour and I called the store back spoke to a gentleman by the name of Chris. This individual told me that he too was a Manager but he would get me connected with Tom. I explained to Chris that I had already spoken to Tom and I was waiting on him to call me back. So Chris tells me that because of the massive sales and the store was packed with people it was very difficult to talk to someone on the phone about problems. I explained to him that I needed to speak to Tom the manager so he connected me with Tom and Tom told me that he sent all the information via email to the higher-ups.
I asked to speak to someone else in charge so Tom connected me with another manager by the name of John John also told me that he sent emails to the higher-ups and that I was to wait 3 to 5 business days to hear something he said that's all that can be done for now. Told John that I need my microwave what was I supposed to do in the meantime. I was told there was nothing that could be done and the warranty we had is only for electrical or mechanical. I was told at this time that my issue seem to be more cosmetic and that it was not going to be covered under the warranty and when I explained that we had also purchased the replacement warranty for the microwave John told me that I would just have to wait. He further explained that this is a manufacture defect and that I had to contact the manufacturer which again was Frigidaire. And I explained to him that I had spoken to Maria from Frigidaire and I had given him the account number he told me there was nothing he could do they were just too busy but he did send an email and he also told me to contact tech review and send them pictures.
later the same day November 29 at 4:30 I sent corporate an email and then I sent another at 4:50 PM the same day and I explained everything to them and I thought that someone who spent $12,000 in their store should be given better customer service and that they should honor their warranty.
On the way home from work on December 2 my husband stopped at the Clearwater HH Gregg store and spoke to a gentleman by the name of Keith Oliver. My husband explain everything that was going on and Mr. Oliver agreed that we should have already had a replacement microwave and that he was going to send our complaint to his higher up boss and that he would make sure this woman I believe he said her name was Chris would get the information and also that HH Greg has an entire department that handles nothing but complaints.
I called again December 3 at 10:44 it was put on hold and then disconnected I recalled at 10:48 the phone rang and rang no answer and I was disconnected I read cold at 10:51 I was put on hold with music and then the phone went back to ringing I was disconnected I recall and I the phone was picked up and put on music hold again at 10:53 I was disconnected. At 10:54 I was again put on hold and the phone just rang and rang and rang and was put on hold again and at 10:55 and associate by the name of Keith put me on hold until 1058 and then the line rang and went back to music on hold from 1059 to 1106.
finally I was told that the operations manager named Monty was sent all the information and that he will call me that day which was December 3 that they were working on something now to try and get this issue resolved. I was asked to recent pictures so I did I resent them at 1:20 PM and then I sent them again at 1:41 then again at 2:16 then again at 2:47. I then received an email from Dion DeFreitas and was told by them that they will not Cover my issue because they feel it was cosmetic and that I needed to contact the manufacturer.
I called Keith all of her back December 3 at 2:54 PM and was on hold for several minutes Kate said he was going to call the Warren Tech right now for a better explanation. He said he just doesn't understand why this is happening we bought the microwave and the warranty so there should be no issues Kate said he will call me right back.
That weekend my husband and I were in the Port Richie Florida area and we decided to stop at that HH Greg store we spoke to a gentleman by the name of Tom Mitchell and he gave us a number to call and he said someone would help us. He also took the information down and said that he was forwarding all of our complaints to his boss who would send it on to corporate.
I called on 1213 at 9:15 AM to schedule a service appointment and I was told that if they come out they will charge us $125 service visit if they find that the issue with the microwave is not covered under the warranty. I told him that we had a replacement warranty so there should be no issue and that I will not pay the hundred and $25 service visit. So they said they would not send anyone out and so far they have not and no one has contacted me.
I decided to call Frigidaire back December 3 at 4:11 PM and I spoke to a woman by the name of Vanessa she told me that HH Greg should cover the warranty because we paid them.
we ended up having to purchase another microwave from someone else we feel that HH Greg did not honor their warranty and I did everything they requested. All we wanted from HH Greg was a new microwave we were also told by Keith all of her that he would sell us a new microwave at 50% Off. We didn't want to spend anymore money because we had already purchased a replacement warranty with HH Gregg and there was no way we were going to give them any more money because they don't honor what they say.
Granted the microwave wasn't that much money I believe it was around $200 and then it was on sale I think $150.00 or so. Because HH Greg does not honor their warranties I decided to file this complaint no one on there and would help us and it seems to me that for over a $150 microwave they have lost good customers. We want people to know that HH Greg does not honor their warranties.
In July ,2014 I received a living room set I had bought from HH Gregg at their store in Anderson, SC. I advised the deliver man that the couch had a hole on the front of it. He states they could send someone out to fix it OR I could have a new one ordered. I told him I did not want it fixed, that I wanted a new one ordered. He said OK.
After waiting several weeks, I comtacted the store and they said they would check on it and let me know. I also advised them that I had not received the $300.00 rebate that came with the purchase. They advised they would check on that as well. After waiting several more weeks I was visiting my sister in Anderson and went into the store to see what was going on. I was then advised they no longer made the livingroom set. I asked at that point if I could return the three pieces and exchange them for another set in the store. Keep in mind they have drug this whole ordeal along for months at this point. I asked again about my rebate. I was told the only thing they could do was fix the hole in the couch.
I have paid over $2000.00 dollars for a living room suite with a couch with a hole in it. A few days ago I received a check for $169.00 for my $300.00 rebate. How does a company rip people off and get away with it. I reported them to the BBB and they will only fix the couch and didn't even address the rebate. All I can say is treating people like this will one day bring you down.
On Saturday, October 18th, I went to the HH Gregg store in North Wales, PA and worked with an associate named Anthony Sholly. I selected the TV I wanted to purchase and agreed to apply for financing through HH Gregg. I was approved and the transaction was completed. It was only when he went to retrieve the purchased TV from storage that I was informed that they did not actually have the TV in stock. I was not advised of this until AFTER my credit was run and the transaction was completed. Since I had already made the purchase, I agreed to drive approximately an hour each way to the HH Gregg in Langhorne, PA to pick up the TV since that store had it in stock. Upon arrival at the HH Gregg store in Langhorne, we were not helped by any associate for more than ten minutes and did not actually receive the TV until more than 20 minutes after we arrived. Upon picking the TV up, I noticed a small dent in the corner of the box, but assumed that the Styrofoam packaging inside would have prevented any damage. Unfortunately, when we went to mount and install the TV late Saturday night, we discovered that there was damage on the bezel of the TV and unknown possible internal damage.
Since HH Gregg was closed by the time the damage was discovered, I called the North Wales HH Gregg store at 11:13 AM and spoke to an associate who advised that a replacement TV would be arriving on Monday by 5pm and that I would be called upon arrival, at which point, I would be able to exchange the damaged TV for a new one. On Monday, October 27th, I called the North Wales HH Gregg at 1:46pm to check on the status of the shipment and was advised that the truck had not yet arrived, but would definitely be there by 5pm. They again agreed that they would call me once it had arrived and the TV was available for pickup. By 5:44pm, I had not heard from the store, so I called again and was advised that the truck had arrived and that the TV was available for pickup. I asked them to double-check just to be sure and they returned after a long hold period to advise me that the TV was NOT in fact included in their shipment. Had I not asked them to double-check, I would have made the trip (approx.. 15 miles) for no reason. At that point, I requested to speak with a manager and was connected to Dave Seager who very rudely provided absolutely no explanation for why I was lied to THREE times by his employees regarding the shipment. He then advised that he would not even place an order for a replacement TV until the original TV had been returned. He wanted me to drive to the store to return the damaged TV and then continue to pay for the TV while he ordered and waiting for a replacement to arrive. He was rude and completely inflexible and I’ve never encountered worse customer service from a manager.
At that point, I was so sick of dealing with HH Gregg’s poor customer service and refusal to provide the product as paid for that I called Synchrony Bank and disputed not only the actual transaction, but also the inquiry on my credit that was based off of the false pretense that they could actually deliver the product. I re-boxed and returned the product to HH Gregg along with the free promotional 32 inch TV that had come with the original purchase.
Hhgregg of Kokomo, is selling used Samsung washers as end of year sales. I know this because Samsung , refused to fix mine at first because they said I had it more than a year when I hadn't. Now, it has broke the second time, same thing broke. & would ya believe there is recall for the wiring harness. WHY, since I had the problem before wasn't it fixed BEFORE it broke again. NO, I have to wait again. Don't buy the warranty plans cause that is what happens, you wait till them come to your area, they are in control. EVEN though you paid good money for the product.
I purchased what was promised as new LG plasma TV just to find out on first visit by LG technician that this TV's mother board was replaced and parts were taped inside the unit and now not hhgregg nor LG willing to do anything about it wonder how many more cases like mine out there ?